Latest / GEL & Tell / Ep 7 - Q&A: Sales Confidence, Ghosted DMs & Self-Employment Truths

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Ep 7 - Q&A: Sales Confidence, Ghosted DMs & Self-Employment Truths · GEL & Tell

• G: Ba ba da! Nora: Ta-da! We're back! ⁓ I think it's seven. Welcome back to episode seven of Jell-O-N. We stopped using our, is it, the jingle. G: What episode is it? of gel and tail. I think we only ever used it once. But last time I tried to use it, no, last time I tried to press it on the podcast, I pressed the wrong voice note. I just started playing like a family voice note, like, oh, that's not fair. That's not fair. I'm good. I'm feeling really good. I can't believe it's the first of April. Happy April Fool's Day. I can't say we did any April Fool's today, which is a bit of a shame. Nora: I would like that. You pressed the wrong thing. ⁓ How are you? now. No. G: ⁓ I couldn't think of any good ones. Nora: okay. mean, yeah. G: ⁓ no, that's actually a lie. I filmed a story and I didn't post it. Yeah. So I filmed a story of me saying that I was quitting the business and that I was setting up a new company called G and this is my way of telling you. And then I went to post it, but this is pathetic really, but I hadn't put any makeup on yet and I looked like a death. I looked terrible. So then I went to put my makeup on for the podcast, came back and 12 o'clock had passed. So I'd missed my vote of opportunity. Nora: Did you? G: So yeah, you didn't get the shot. Have you frozen or have I frozen? I think it's just me on the podcast today then because Nora looks like she's frozen. Don't worry. Rise up this morning. singing a sweet song singing this my message to you you your internet die? Nora: Yeah, out of nowhere. So I'm on 5G now, but I'm back. This is my dedication to the pod. G: ⁓ no, annoying. Do wanna start again? Okay, well I started singing Bob Marley for a few minutes. Just like, ⁓ you look, but you actually look beautiful in your frozen face. You know, sometimes you get a proper like, not you, but like anyone, ⁓ were like serene and smiley and I was like, ⁓ but. Nora: No. I love that! Cause, yeah, I just really love your April Fools ⁓ G: I didn't post it so kind of no one got the no one got the bants because I didn't share them. And then I also thought, oh, maybe she's going to think this is really mean and we'll fall out over it or something. And I was like, no, we're not going to do that. So we didn't post it. I don't think I've even saved it. But it was literally like, hi guys, just wanted to make an announcement. I didn't do it, did I? anyways, welcome to episode seven. Today is a Q &A. Nora: Yeah. ⁓ I can't believe you, honestly. G: which means question and answer in case you were wondering. And lots of you lovely lot have sent us in some questions for us to run through. So we just jump in. Nora: Yeah, here's the 30 minutes of us yapping. I think we should start with a bit more of a life one that I got asked and I found it quite interesting. Cause I think we'll have, I don't know if we'll have different takes on it, but I got asked, do you have a better work life balance now that you are fully self-employed? I was on the- G: Thank it's not funny because it's so legit Nora: I did not expect you to react that way. There is your answer. G: Sorry, I've been laughing. I've been laughing manically for like three days, I think. Nora: I don't know her as well and I'm like what is she on? Like what's going on here? Yeah G: you answer first. Nora: I think, yes, but it's all relative because I feel like I work more, but I've got more flexibility. So yes, because I get to do things at times that I wouldn't get to do on a nine to five. We give each other the flexibility of like, know, like, for example, my dad came to London last week. I was able to just like, you know, change my hours a bit and go and see him. Like things like that, you know, we're seeing friends from coffee tomorrow, like things like that, like we, that we're able to now do during the daytime that we wouldn't be able to do. on a nine to five. So I do really enjoy that flexibility side of things. And I do feel like that reflects in a better work life balance. Cause you're not always like rushing to get everything in like try and please everyone, but then always feel conflicted by your own schedule and da da da. So in that sense, yes. However, I don't think it's because of less work. That's my view. G: Yeah. Yeah, it's an interesting one, isn't it? Because I think we came from working in startups, which is very different from maybe like a classic nine to five corporate job. me, the sort of, because it's remote working, and it was like startup culture, which is very much not nine to five, it's eight to eight minimum. I've been like that for six years. So to be totally transparent, the shift hasn't been that different. ⁓ I feel the Nora: Yeah. G: The main things like you say, the flexibility not having to ask someone, ⁓ I want to take a day off, or I'm going like, you know, got my hair cut on Friday midday, like, you know, didn't have to rush back was just like, get my haircut, can reply to a few messages like that kind of flexibility love. So I guess you could say that's better work life balance. But like I work just as many if not more hours than I did, but I worked already like 12 hour days. So it's not like Nora: Yeah. Yeah. Yeah. G: And that's not like a flex. That's not a good thing. Hopefully we won't have to do that forever. But it's kind of just, think startup culture is very similar to self-employed culture and life. So it's maybe not a completely accurate, like if you were coming from like a corporate office job where you switch off at five and you don't look at your laptop or phone, going to self-employed would feel so different. But if you work like remote first on a laptop in a startup from home, it's not that different. Nora: Yeah. In that sense, yeah, I think our environment hasn't changed. It like, we still work online. You know, we do meet up more often and we do have a lot of like in-person stuff with clients that we didn't used to have in the start of that. We used to work, it was fully remote. It was very much on the laptop every single day for long hours. But yeah, we've got more flexibility in that sense. G: I think it made it easier to be honest, like because we're already used to this way of life and work to go from that. Nora: Yeah. See? Yeah. Whenever people tell me about like going to the office and stuff, think because I'm so used to like this routine, you know, like working remotely for so many years, I can't picture it. G: Honestly, I have so much like respect and admiration of people that can work in an office. But really wasn't for me, like my career really started like to take off once I left the office, ⁓ I could not concentrate with the noises, the smells, ⁓ people, I don't care what Sue had for dinner last night, I ⁓ ⁓ so much with the Nora: Yeah. Yeah. G: the environment that my productivity and creativity was so low, as soon as I left the office and work from home, like I was able to actually progress at work. I don't think it's very like, I think office environments are really difficult for certain types of brains and people. And I don't know what's wrong with me, but whatever's wrong with me doesn't work in an office. Nora: Yeah. Yeah. Yeah. See, I really enjoyed working in our office. I enjoyed having people around me. think, you know, I did enjoy that element, but I think getting up every day, having to be there at specific time, time in commuting, like all of that. I think we're much more productive because of the setup that we've got now. I there's pros and cons. I do think that a good balance is good, like ⁓ with people do like hybrid settings. know, and they go to the office once a week or something. So they still get that element of like seeing other people like seeing, I think in person work is very beneficial in some cases as well, depending on your line of work as well. So yeah, I don't Yeah, it's a bit of a expansion to your question. But yeah. G: Yeah. move into... how to build confidence for sales. This is quite a big question really. And I strongly believe that without confidence, you can't sell. So I think it's a really good question. it's not a simple one to answer because it depends on so many different things. ⁓ having confidence in selling something is, in my opinion, if it's a service business, and typically what we do in the kind of businesses that we work with, it's do I believe I can genuinely make a difference and help this person? ⁓ And if I am speaking to someone and I know I can help them, then that's where the confidence is going to come from. If I'm speaking to someone on a consultation call and I don't think I can help them, like I don't think I can grow their business or I don't believe that I could add value, then of course I'm not going to be confident and I'm probably not going to get the sale. But I also wouldn't want the sale because I only want to tell to someone that I can actually help because who wants to get a client that doesn't get results and it doesn't stay with them. So the confidence has to come from a belief that you were Nora: to Yeah. G: got a good product that you're good at what you do and that you can get results and actually help the person you're speaking to. So I'd say if you're not feeling confident when you're speaking to leads, you maybe need to work on the service and focus on getting some really good results, building case studies and that belief in yourself that I'm really fucking good at this, that my product works, that my service is great, that I, you know, back this because it makes a difference to people. yeah, that's Nora: Yeah. Yeah. G: Maybe not what the question is asking how to build confidence for sales, but I do think that if your service and product are not good and not getting results, you don't believe you can help. So therefore it translates into the sales. Nora: Yeah. Yeah. Yeah, I agree with that for sure. confidence comes massively from knowing that you're good at what you do for sure. I do also think, however, that there is a mindset thing here with sales and confidence where if you go into the conversation hoping that you will sell, you're going with the wrong mindset in my opinion. Sales is just a very good, nice conversation of you trying to help someone. If that ends up in a positive result, great. If not, and they were in the right fit, that's also fine. Like I have always said this with like people signing up. It's like, it's either a win or a lesson. It's not a loss. Like if someone doesn't sign up, it's not a not never, it might be like a not now and that's fine. But reflect on that conversation. What went what could have gone better and kind of like, yeah, ⁓ improve skill for sure. But I think there's an element of like pressure going into sales calls, having to get out of that sales call winning. that puts people off and actually gets them to perform worse. So yeah, I do think there's a big part of that, which is the mindset side of things. And I always, my biggest advice here is like, switch the mindset. I'm not here to sell, I'm here to help. Because if you go in that conversation, wanting to give as much value as possible, help that person, they're genuinely gonna see you for the person that you are and that you genuinely mean and like wanna have an impact. G: Hmm. Nora: where if you go in being very pushy, like trying all these like very unethical sales tactics, you know, all this stuff on the call, you're going to push people away. You know? ⁓ So yeah. G: Mm-hmm. Yeah. I think some of maybe just like on this, the one of the most common mistakes that we see when we review consultation calls that does come back down to sales confidence, but is not listening enough. So you've got two ears, one mouth for a reason. If you are on your sales call and you were just rabbiting on and you were just telling them all about the program and making it all about you and all about the thing you want them to buy, they're not going to buy because you're not actually listening to them. sales call should be like ⁓ % them talking and 30 % you talking. It's not actually really a pitch. It's a conversation where you're asking good questions and you're listening and then you're figuring out, I help this person? And if yes, then you explain how. ⁓ I think a lot of people get it the wrong way around and they think, right, I'm going into a sales pitch now. I'm going to just yapper on at someone and just like, tell them all about my product. And it's like, it's not actually about your product. It's about them. Nora: Yeah. Yeah, a hundred percent. Last thing, don't focus on the features, focus the benefits. If you people to buy by you listing what your service offers, I'm sorry, but ⁓ you could done that on a PDF and send it across. That's a bit pointless on a sales call. You should be highlighting ⁓ what your service G: Check in my app. Nora: by focusing on how are you solving that problem that they have for them. Not by saying, well, you get this, this, this, this, this, this, and this, and it costs this much. Because you're not gonna get much out of that conversation. Some people might convert, but it's not great sales, in my opinion. G: Mm-hmm. No, solve the problems, present the solutions. And then if they actually say, yeah, that sounds like exactly what I'm looking for, awesome, this is the investment. Do not share the price with someone that doesn't want to buy it. They've not got to that step of the call yet. You shouldn't be pitching. If you can't help them, don't pitch. If they don't want it, don't pitch. You've got to keep opening the doors. And if you just ran through all the doors and you're at the end with the price, they're not buying from you. Nora: Yeah. Yeah. Yeah. Yeah. Yeah. G: I think confidence in sales also comes down to clarity of direction and having a plan and like a sales flow to follow, not about like following a script, but knowing the different stages of the conversation. It's not just like a wing it thing. You know, we've got, we've got the different stages, which we, you know, we go through with all of our clients, but not going to share that on the podcast because it's too valuable. Just kidding. Jokes. Okay, next one, ⁓ The question is, how to best respond to a ghosted message? I ignore it and move on or circle back? Nora: follow up. always say that, especially in this day and age that we live in, most people open DMs whilst they're doing something else and they most likely forget that they've even opened that DM and they might come back two weeks later being like, ⁓ I'm so sorry, I totally forgot. It happens to us to be honest. You it a lot actually. ⁓ G: ⁓ yeah. I'm really bad for I always I try and mark as unread. But sometimes I'll like click on it by accident and like forget and then two days later go back to it and like, yeah, I think presume not malice. You know, people have missed it people something came up like, whatever, like they were on the toilet when they opened it, like, just presume they've not seen it. And just what would you do if someone hadn't seen it? So definitely circle back. Nora: Yeah. Exactly. Yeah. G: If you ignore and move on, you're going to lose leads and opportunities. I think it's in how you follow up. So like, you know, I hate things like, hi, just following up on this, just circling back, like stop using jargon, just be yourself. One of my favourite ways to do this, to re-engage someone is by sending a little like meme or a gif or something just like funny, like what are those little like people like waving or like, yeah, just something that's just like a bit of fun. Nora: Yeah. Yeah. And then, yeah. G: But as ultimately going to prompt that message to go back up in the DMs, one of this really simple thing that is actually effective, but isn't even sending a message is liking the previous message that they've sent to you. And then you pop back up to the top of their DMs list. So like so simple. ⁓ it's just about creating that notification so that they see it. And then they're like, ⁓ shit, I forgot to reply. ⁓ to a story, you know, there's loads of ways around it that aren't, ⁓ following up. Did you see my message? Because like, Nora: Yeah. Yeah. Yeah. G: It's just like, that's when you get into ick territory. Nora: Yeah, I think that's yeah, that's great great advice. Look at you. Yeah, she's on fire today, but I would say as well These are all tips that would help with ghosting if your actual initial message Was genuine and good enough in the first place So what we see a lot of times at the moment is people using chat gbt to type their messages back to people G: Thank you. I mean, I feel you today. Mm-hmm. Nora: or ⁓ any other AI software. And you can see when something is either copy pasted or drafted using AI. You need to be genuine with your DMs to get more responses. Like you can automate it fully. You shouldn't be having a bot in your DMs, like speaking to other people. it shouldn't be too formal. Like you're talking to someone in the DMs. It should be just a nice conversation, just like you would text your friend. My favorite thing, advice I always give and it works really well is like, if you have a lot to say, don't send a massive message to someone, break it down into multiple messages. It feels more genuine. It feels less copy pasted. Yeah, more authentic. So everything that just said about ghosting and things to like follow up with would work if it was genuine like. accidental ghost and not actually them ghosting you because the initial message was not great. ⁓ So yeah, that would be advice for anyone that has outreach as part of their like acquisition in their business. we see that a lot across the board. G: Mm-hmm. Yeah, brilliant. do. And we see it going like people getting quite disheartened with things like DMs and stuff. you know, we've said it before on the pod, but we will say it again today. We're not talking about cold messaging. We do not message people that have not entered the ecosystem in some way. We don't just send random people on the internet messages. We would never advocate or do that ourselves. What we do do, do do, ha ha, is send messages to like new followers or people that are engaging with your content or interacting with stories or. sending messages to you, commenting on posts. Like if people are engaging with you, that's when you message them. That's warm outreach. It's not cold outreach, not spamming people. If they didn't want you to message them, they should not have followed the page or interacted with you. And they have, they've literally waved at you. So wave back, don't be rude. Cool. So next one, Nora: Yeah. G: should you be using multiple social media platforms to post? Nora: Yes and no. Yes, if you can keep it up and can consistently show up on all of them. No, if you can't even be consistent on one of them. We see so many people always talking about, maybe I should start posting on TikTok. Maybe I'll get better results there. And I'm like, it's not the platform really. It's not the platform. They're all very similar. Yes, do they have different audiences? Yes, we do see that they're, you know, something like LinkedIn is used mostly for networking, like a lot of work stuff. G: Mm-hmm. Nora: lot of more big b2b things but if it's more for like getting like customers like that are individuals rather than businesses instagram tiktok would pretty much do this youtube would be a great one as well yeah ⁓ G: DJ. Yeah, we do see if I think for YouTube, what we see with some of our clients that do use YouTube, especially when they're in more of like specialist niches, long form, expert content warms up a lead so much quicker than short form. And if you think about it, the more minutes someone is spending engaging and learning from you, the more likely that you are to build that trust and then they're going to be likely to buy. So we've seen really high quality leads come from YouTube because they've spent more time engaging with the brand and getting value and being nurtured essentially. you're someone that loves to chat and you've got a lot of knowledge to share in a specialist area, ⁓ you're currently only doing short form content, it's possible that YouTube could be a really good extension because you're then basically creating a different content type in a different platform. But again, just what Nora said, if you can't keep up just Instagram or TikTok or whatever it is. Don't then add in another channel and add more complexity. But if you're kind of like, well, you know, I'm smashing Instagram, I'm posting all the time, getting good results from it, but I want to scale and do more, then maybe consider some long form content on YouTube, which you could then turn into shorts as well to repurpose on other channels. So I think it's great to have multi-platform, but like, make sure that you're ready for it. Yeah, nail one first, then move on. Nora: I you can keep it up. Love it. What are your top three tips for social media? Go quick. You don't need to think. Go, go, go. G: ⁓ I'm stressed. ⁓ number one, be Stop copying people and don't use like AI shit. top tip number two ⁓ is don't overthink. create and post. ⁓ Not everything's to perfect, but. like actually showing up is more important than like perfect posts. tip number three ⁓ it's called social media for a reason. So be sociable. Don't ignore your community. Speak to your audience. Talk on your stories. ⁓ up and talk and be sociable. Don't just post and ghost. ⁓ your turn. What are your top three tips? Nora: they're the same. But they are! If you were to ask me, I was literally gonna say be consistent, be authentic and actually talk to people. That would be... No they're not, they're the same thing. literally the same thing. G: fuck off, come on, some more. Well, they're kind of different. well then we're so aligned. Nora: Let me think of others. What else would I say? ⁓ Don't change your phone to every real please. Like it's just so disturbing. I'm sorry but like you know when you go on someone's feet and they've changed their phone about 20 times in the last like you know three weeks and I'm like I don't know if it's my OCD maybe maybe it's just me maybe I don't know but it bothers me it does bother me G: I think you can have a couple of complimentary fonts. I'm quite a fan of one for headings, one for captions, so they work together. It looks cool, but I think that if every post is different colors, different fonts, different vibes, no synergy. There's no branding. It's a bit chaotic and ugly. ⁓ do agree on that. think, yeah, branding. Nora: Yeah. Yeah. Yeah. Cause no one gets, you know what you want people to feel. You want people to feel when they see your content. Ooh, I know whose content this is. That's a brand identity thing. The consistency that you bring through your brand that when people see your content, you're like, Ooh, love this content. We'll come up to the profile. Yeah. G: Mm-hmm, exactly. They scroll and they stop. That's, yeah, exactly that. And we were having this conversation actually yesterday with a client it was just on like that, that feeling of like, ⁓ that's such and such as content. And this also comes down to not just the fonts and the colors, but the visuals that you use. something that I've seen quite recently as well and that we were speaking about was starting your videos. If you're using like, no, what it? Like a face to camera or like B roll, make sure your face is in it. Because if it's the back of your head, and people are scrolling and they love your content, but they don't know it's you, they're not gonna stop and watch your piece. So make sure like you're in the videos, your face is in the videos and the visual makes sense to the topic. just those ⁓ things that make huge, huge difference when it comes to brand identity and ⁓ the scroll. ⁓ ⁓ say that, that was a bit of a mouthful. Scrolling the scroll, stopping the scroll. Nora: Yeah. Yeah. Yeah, stopping scroll. I've got another one. I've got two actually. ⁓ I'm on fire. Okay. So, ⁓ G: Go on. Okay. ⁓ We're on fire! ⁓ Nora: People will enjoy this one. so when talk to the camera, which is very essential if you want to build a personal brand, stop starting the videos with hi guys, just wanted to jump on here ⁓ and just get straight to the point. I've done it before as well. Like I have. ⁓ I this quite a lot. I do this the happy Monday one. ⁓ I Yeah, I'm guilty of doing that quite a lot. But yeah, don't start with G: Happy Monday, happy Monday, happy Monday, Nora: Hi guys, just wanted to jump on you're already there. Just just start the sentence You know You've jumped on there like go for it go G: You I'm just having a look at some of these other questions before we ⁓ wrap. We've got how to work you what you offer and how to plan content. I guess that's like two things. So maybe start with the how to plan content bit. It is different for everyone. I'm not going to lie. We have clients that plan their content in different ways, depending on how they work best and how we plan our content is different to how some of our clients plan their content. You need a structure, you need a strategy and you need a system, three S's. So when I think about content planning, I need to make sure that I know what my objective is for the posts, but what kind of posts that I need to be planning out and then actually having somewhere to put all of this stuff. We actually had a call this morning with a client and they were using their phone notes app to write loads of content ideas. Great in principle, not great in practice. Yeah, cool. You've got an idea on the go. You just want to write it down. But what you're doing is you're adding an extra step into the workflow of content because you're listing things somewhere. And then you've got to take that list of ideas and then formulate that into your strategy and then plan it from there. So we've just moved the phone notes into a simple spreadsheet system that's got their themes. their formats and their weekly strategy. So when they get an idea, rather than putting it on a list that never gets actioned, it goes directly into the planner, which has got all of the pillars and the strategy built in. may work for you. You prefer something like Notion, which we personally use, because we having ⁓ everything in place. But for some people, like too many systems, ⁓ it ⁓ comes to, I think, a personal preference and what you can keep up to date, because it's all well and good having a plan, but you've got to actually do it. Nora: Yeah. Yeah, 100%. And then how to work with us. if you do want to work with us, ⁓ we love to chat to you. ⁓ Now primarily work with service-based businesses. That's where our strengths lie. So we'd like to focus on that. That can range, you know, we're not set on like any specific industry. We do primarily, ⁓ you have a lot of ⁓ fitness and in the wellness space, like gym owners and stuff like that. But we also work with other people in other industries as well. And like what we want is people that want to put the work in. We don't sell quick fixes. We work with people on a collaborative basis. We like to think that we join your team and advise you on anything to do with business strategy, marketing, content, ⁓ and on. But in of how you could ⁓ check out our Instagram on there, there's quite a few different ⁓ testimonials, ⁓ case of us working with people. And then there's our website on the link in our bio where you can check out a bit more about ⁓ what the services include. you could book a call straight away. Alternatively, simpler, you could just DM us and we will get back to you. We both manage that inbox and you'll to speak to one of us and we can book in a call to explore things more. G: Exactly. Yeah, pop us a message. have a couple of different service options. So based on your budget, based on your business, ⁓ are currently full on our content shoot packages, which is actually really exciting because we've only been running for what is nearly seven months ⁓ we're full on our VIP offer. ⁓ you are interested in the content shoots where we plan, script, shoot and edit your content for you, you join our waitlist. And if a spot comes available, then we'll be in touch. Nora: Yeah. Yeah. G: But we have all of our consultancy and systems and strategies for Patrick. so great news on that. But if you are interested in of our other packages, we've got consultancy options and coaching that are ⁓ available as well, ⁓ where we support you one to one with systems, marketing and more. my God, did you see what happened in our DMs this week? Wait, let me find it. So do you know on after high rocks, I took a selfie with a beer, then I put it on our photo dump on Sunday. ⁓ If you go, wait, let me find it. Nora: No, what happened? Yeah. G: man replied to the selfie of the deer. He says, can I give you money beautiful? Yeah, of course you can, hun. ⁓ Nora: If you want to sign up. G: I'll just take the money but I didn't know just posting selfies with beer would get me such messages. I thought that was so funny! Nora: ⁓ Where's some social media advice, people? G: I'll post a selfie with a beer and get sugar daddies in the inbox. Can I give you money? Yeah, you can. Nora: Yeah So funny. You didn't tell us about your hyrrox. So do you want to tell the people? G: What do you wanna know? Nora: Tell us how it went! G: I got PB. Shout out to Helen. I don't know if you listen, Hells, but we smashed it. Yeah, we think we shaved. So from my last doubles time, it was 11 minutes faster. So we did it in 111, which, yeah, we were hoping for like 115. So really happy. Next time it'll be a sub 70 goal. But yeah, buzzing about that. That was really exciting. Yeah, now just four weeks till the next one. Nora: You did. I'm so proud of you. Well done. That was sick. That was epic. G: Thank you. Thank you. What would be your biggest takeaway of the week, Nora, for the week? Nora: Hmm. Don't forget to eat breakfast No, I'm joking. G: No. Nora: Do you know yours? G: don't underestimate the support that people might have for you. I think sometimes it's easy to get in your and think like, like, maybe I've not done a good enough job or like, this person now hates me or like miscontrude a message or like overthink something. ⁓ And then, you know, people are actually good in general, like not everyone's an asshole. So like, don't just presume. Yeah, think the takeaway for me is Nora: Yeah. G: Presume ignorance, not malice. And like, don't think that people are out to get you and just be like, stay positive, stay calm and trust that, you know, everything's going to work out because it normally does work out better than you expect. Nora: Yeah. And you cannot you can only control your own actions. You can't control other people's actions. So as much as it's very hard for both of us to not worry. And we're very similar in that sense. I think, yeah, this week has shown us that we don't have to. I think it comes down to like, OK, that's my my business takeaway of the week. And I think it's linked to yours, but in a different way. Be obsessed with your craft and it's going to pay off like if you. Trust that you're doing a good job, you show up for people, you have an impact and lead with that. Good things will happen. Like, and it might not be instantaneous, but it will, it will happen. You just need to trust that. Yeah. And it will pay off. G: Yeah, I love it. I think that's so true and so much in business, isn't it? If you work at what you do, and you're always open to learning and improving and getting better at your actual craft or service, you will succeed. As soon as you get complacent, you stop working on it, you think you know it all. Over. Nora: So. Yeah, yeah. And that's one thing that I find so good. We've hit our best month in business, ⁓ which was epic. But then we had these like back and forth on WhatsApp. It like, it's so cool to find someone that shows up the same way. Right? Like, we did that. Like I messaged you and was like, we did this. Like no one else's work. Like it's ours. G: EEEE Nora: And it's something so fulfilling from knowing that you did it and like it wasn't with anyone else's like help or anything like that. It's because you showed up, did good work and you deserve it. And I think there's nothing wrong with knowing that. ⁓ Yeah, we did. We did. Cool. G: Yeah, we earned it. Literally. Yay, go as well. High five to the best month ever at gel history today. make April even bigger and better. And thank you as always for tuning in peeps. It was great to answer your questions. Thanks for submitting them. Yeah, if want to come on as a guest or if you've got questions or ideas and stuff you want us to cover, pop us a message ⁓ and ⁓ love hear from you. Nora: BOOM! Yeah. G: but enjoy the rest of your week and have a fantastic April. Nora: Yeah, and a good bank holiday weekend to anyone in the UK. Happy Easter. ⁓ See you next week, Bye. G: Happy Easter. Bye.