Latest / NO FILTER / She Got Fired... Then Her Sister Called to Threaten Us _ EP 10

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She Got Fired... Then Her Sister Called to Threaten Us _ EP 10 · NO FILTER

• 0:00
  Speaker 1: This is The Bad Hire, the show with the best
• 0:02
  Speaker 1: stories about the worst employees. We fired him, of course.
• 0:06
  Speaker 1: People are crazy. It's like an HR nightmare. Right? One
• 0:10
  Speaker 1: bad hire stole all of it. Crazy stuff.
• 0:13
  Speaker 2: She got what she deserved.
• 0:15
  Speaker 1: Oh. I'm your host, Ken Monroe, and every week we
• 0:19
  Speaker 1: dive into real-life stories... from the wild world of work
• 0:23
  Speaker 1: and what can happen when the wrong person gets the job.
• 0:27
  Speaker 1: These stories aren't just crazy. They're cautionary tales about lessons
• 0:31
  Speaker 1: learned the hard way. Let's get started.
• 0:34
  Speaker 2: Hey, everyone.
• 0:36
  Speaker 1: Welcome to The Bad Hire, episode 10. We're loving it.
• 0:39
  Speaker 1: Good to be back. And we've got Nathan with us.
• 0:42
  Speaker 2: Hello.
• 0:42
  Speaker 1: How you doing, brother? I'm good. Yeah, good stuff. And
• 0:46
  Speaker 1: Dallin Wortham, he's the CEO of Charter Connect.
• 0:49
  Speaker 2: Yeah, happy to be here. He's back.
• 0:50
  Speaker 1: You were here last time. Yeah. We're knocking him out today.
• 0:53
  Speaker 1: So let's remind everybody, if they didn't listen to the
• 0:57
  Speaker 1: last episode, tell me a little bit about your business,
• 0:59
  Speaker 1: what you're doing, all that kind of fun stuff.
• 1:01
  Speaker 2: Yeah.
• 1:01
  Speaker 1: I think it's really cool. I love what you're doing.
• 1:03
  Speaker 1: Love the mission of the business and the mission of
• 1:06
  Speaker 1: the market you serve.
• 1:06
  Speaker 2: Yeah, so pretty much it's just... a market agency that
• 1:10
  Speaker 2: helps charter schools grow. And as we've grown, we've had
• 1:14
  Speaker 2: to start hiring people, bringing people from all walks of life.
• 1:17
  Speaker 2: And it's been a wild ride to be on top
• 1:20
  Speaker 2: of a business that kind of just is like on
• 1:23
  Speaker 2: a rocket engine. It wants to go. It wants to fly.
• 1:27
  Speaker 2: And we're kind of learning to fly it as we go.
• 1:29
  Speaker 2: And it's been really, really fun. And that's why I
• 1:33
  Speaker 2: think this podcast is so interesting because man do i
• 1:38
  Speaker 2: have a few stories.
• 1:40
  Speaker 1: Right if you've been around if you've been around a
• 1:42
  Speaker 1: little bit you you get you get stories if you've
• 1:45
  Speaker 1: hired people yeah you got you got even if you
• 1:48
  Speaker 1: haven't you started yeah you got interview stories you got
• 1:51
  Speaker 1: bad hire stories stories yeah you got good hire term
• 1:54
  Speaker 1: bad hire stories you know i mean i've had them
• 1:57
  Speaker 1: all over the years and um you know whenever i'm
• 2:00
  Speaker 1: hanging out with whenever i'm hanging out with my boat
• 2:04
  Speaker 1: my folks that are like recruiting and just hiring all
• 2:06
  Speaker 1: the time or it's like it always it's always turns
• 2:10
  Speaker 1: to oh you should hear that story you know what
• 2:13
  Speaker 1: happened this guy just melted down on better right so
• 2:17
  Speaker 1: yes that's the purpose of the banner so it's it's
• 2:19
  Speaker 1: pretty cool so don i love your business man it's
• 2:21
  Speaker 1: super cool thank you um i love what you've done
• 2:24
  Speaker 1: with it your you know your background is is an
• 2:27
  Speaker 1: airline pilot yeah yeah airline pilot turned entrepreneur yeah right
• 2:31
  Speaker 1: that is cool and then turn marketer too you would
• 2:34
  Speaker 1: expect like turned engineering something.
• 2:36
  Speaker 3: Well, we should check out down on LinkedIn because it
• 2:39
  Speaker 3: has pretty much your full life.
• 2:41
  Speaker 1: Story in bullet points. Yeah.
• 2:43
  Speaker 3: And we mentioned you at a conference a couple months
• 2:45
  Speaker 3: ago and we're like, this guy might be like the
• 2:47
  Speaker 3: most interesting guy.
• 2:48
  Speaker 1: Right at the conference.
• 2:50
  Speaker 3: Yeah.
• 2:50
  Speaker 2: Y'all are too crazy, too nice. Y'all are buttering my bread.
• 2:54
  Speaker 2: But yeah, it's been fun and I mean, tons of
• 2:57
  Speaker 2: funny customer service stories in the airline space with delays
• 3:01
  Speaker 2: and whatnot. And so being able to take that and
• 3:05
  Speaker 2: then hiring stories, ooh.
• 3:07
  Speaker 1: Yeah, so as a reminder, Dallin, here's what we do
• 3:09
  Speaker 1: every week. We unpack some bad hire stories, whether they're interview,
• 3:13
  Speaker 1: good hire, term bad hire, bad hire from the beginning,
• 3:15
  Speaker 1: whatever it is, we unpack the stories. We go out
• 3:17
  Speaker 1: and source them and try to find them. But what
• 3:19
  Speaker 1: we're really after is creating a pipeline of people sending
• 3:24
  Speaker 1: us stories that are out there in the trenches that
• 3:26
  Speaker 1: are experiencing this kind of stuff and then sending them
• 3:29
  Speaker 1: to us. And so we created a contest. It's a $ 10, 000 contest.
• 3:32
  Speaker 1: If you send us the best story for this season,
• 3:34
  Speaker 1: We're going to give away $ 10, 000. We're going to give
• 3:36
  Speaker 1: the best story a $ 10, 000 award. And so, you know,
• 3:42
  Speaker 1: the stories can be crazy, wild, funny, you know, tragic.
• 3:47
  Speaker 1: There's a range, right? It's not just about fun. Sometimes
• 3:51
  Speaker 1: it's about, like, just understanding the importance of hiring and
• 3:54
  Speaker 1: recruiting and doing due diligence. And, you know, when something
• 3:59
  Speaker 1: bad happens, it's, you know, those are really bad hire stories. Yeah.
• 4:04
  Speaker 1: But we give away the $ 10, 000. That's our way. And so,
• 4:07
  Speaker 1: you know, you'll see us on LinkedIn. We're running ads
• 4:09
  Speaker 1: on LinkedIn and some other things, trying to get the
• 4:11
  Speaker 1: word out and participate. Send us your stuff and we'll
• 4:14
  Speaker 1: tell it. And if you send us a story, we'll
• 4:16
  Speaker 1: tell the story. We could invite you onto the show
• 4:18
  Speaker 1: if it's a really cool story. Yeah, you might even
• 4:21
  Speaker 1: be brought in to be a host for a couple episodes.
• 4:23
  Speaker 1: It'd be fun. You know, we're just looking to engage,
• 4:25
  Speaker 1: chop it up with people who are in. Yeah, just
• 4:28
  Speaker 1: want to chop it up. People are in this business
• 4:29
  Speaker 1: of hiring. You know, that's it. And so I know,
• 4:32
  Speaker 1: you know, You're growing your business and you just have
• 4:35
  Speaker 1: a career. By the time you've had a career, you've
• 4:39
  Speaker 1: either worked alongside a bad hire, you've made a bad hire, whatever.
• 4:42
  Speaker 2: Maybe you've been to bad hire.
• 4:46
  Speaker 1: Let's get started. This is one that was provided to me.
• 4:51
  Speaker 1: Back when I was a shift leader at a restaurant,
• 4:53
  Speaker 1: we had this high school hostess who came in with
• 4:57
  Speaker 1: a serious attitude problem. She wasn't a terrible worker at first,
• 5:02
  Speaker 1: but Anytime I asked her to do something simple, sweeping,
• 5:07
  Speaker 1: wiping down menus, resetting tables, sounds like someone working in
• 5:10
  Speaker 1: a restaurant, right? So like typical things you would ask.
• 5:13
  Speaker 1: She'd huff and roll her eyes like I was singling
• 5:15
  Speaker 1: her out. She'd mutter under her breath that I was
• 5:18
  Speaker 1: always picking on her, even though I was just assigning
• 5:21
  Speaker 1: some normal tasks. Hey, I got this job that you,
• 5:24
  Speaker 1: this task that you do at this job regularly, and
• 5:29
  Speaker 1: you've turned it into picking, so. It built up over time,
• 5:32
  Speaker 1: and one night it came to a head. She got
• 5:34
  Speaker 1: so loud and belligerent on the floor, the manager had
• 5:37
  Speaker 1: no choice but to send her home mid-shift. I remember thinking, well,
• 5:42
  Speaker 1: that's probably the last straw. About 20 minutes later, it's
• 5:46
  Speaker 1: another one of these return stories. Please tell us one
• 5:49
  Speaker 1: of these return stories. Like where they leave and they
• 5:52
  Speaker 1: come back, like the Batman guy.
• 5:53
  Speaker 2: Yeah, they didn't get it out of the system yet.
• 5:56
  Speaker 1: About 20 minutes later, the restaurant phone rings. I pick
• 5:59
  Speaker 1: it up, assuming it's a customer placing a takeout order. Instead,
• 6:02
  Speaker 1: a woman's voice comes through, calm but threatening. You better
• 6:05
  Speaker 1: watch your back when you walk to your car tonight. Oh, wow.
• 6:12
  Speaker 1: That went from wiping menus to seriousness really quick. For
• 6:20
  Speaker 1: a second, I froze, and then it clicked. This wasn't
• 6:23
  Speaker 1: some random prank call. I recognized that voice. This was
• 6:26
  Speaker 1: the hostess's Older sister. We called the police right away
• 6:31
  Speaker 1: and filed a report just to be safe. But that
• 6:33
  Speaker 1: night when I left, I made sure someone walked me
• 6:35
  Speaker 1: out of my car because honestly, I didn't know if
• 6:37
  Speaker 1: she actually showed up in the parking lot. But after that,
• 6:40
  Speaker 1: I never saw her again. Months later, though, I heard
• 6:43
  Speaker 1: from someone still at the restaurant. Oh, she must have.
• 6:47
  Speaker 1: She must have left. I heard from someone still at
• 6:49
  Speaker 1: the restaurant that she'd actually been rehired. OK. After I left.
• 6:54
  Speaker 1: Same girl, same attitude back on the schedule like nothing
• 6:57
  Speaker 1: had ever happened. And the older sister was probably watching
• 7:01
  Speaker 1: at a distance. Probably watching nearby. Man, there's somebody sitting
• 7:05
  Speaker 1: in the corner booth. Who is that? What is this
• 7:07
  Speaker 1: thing about this retaliation thing? I don't know. You get
• 7:11
  Speaker 1: in trouble, and this rehire thing really speaks to how
• 7:15
  Speaker 1: hard it is to find people. It just does. I
• 7:17
  Speaker 1: guess so.
• 7:18
  Speaker 3: Even when they're not that great.
• 7:20
  Speaker 1: Yeah, I mean, I got a complainer. Yeah.
• 7:25
  Speaker 2: All right. Well, I feel like that... is it gets
• 7:29
  Speaker 2: so much more dangerous when one person is on their
• 7:33
  Speaker 2: team and they've heard one side of the story. And
• 7:36
  Speaker 2: so now they are coming in with all the rage
• 7:38
  Speaker 2: that they have from that one-sided storytelling. And that's even
• 7:42
  Speaker 2: more dangerous than the person that was going crazy because
• 7:46
  Speaker 2: at least they kind of maybe figured out later on, like, okay,
• 7:49
  Speaker 2: maybe I overreacted. But once you deliver that seed of
• 7:53
  Speaker 2: vengeance to someone that loves you, whoo!
• 7:57
  Speaker 1: What do you got, Nathan or Dallin? What do you guys? Actually,
• 8:02
  Speaker 1: you go.
• 8:02
  Speaker 2: All right, cool. So this will be actually a Charter Connect,
• 8:07
  Speaker 2: my company's story. And because, I mean, as a young entrepreneur,
• 8:14
  Speaker 2: we're needing to hire faster than we know how to.
• 8:18
  Speaker 2: And we were trying to figure it out. And maybe
• 8:22
  Speaker 2: later in the episode, if you'd like, I could explain
• 8:24
  Speaker 2: how we've kind of evolutionized our process to avoid this.
• 8:27
  Speaker 2: But I was, before starting Charter Connect, I was a missionary.
• 8:33
  Speaker 2: And I met someone that was serving with me as
• 8:36
  Speaker 2: another missionary. Like, oh, he's got to be a good guy, right?
• 8:39
  Speaker 2: Because he's out doing volunteer work. And we're down in
• 8:43
  Speaker 2: South America doing some missionary work. And then he goes
• 8:47
  Speaker 2: back to his home country of Guatemala. I go back
• 8:51
  Speaker 2: to my home. And we.
• 8:55
  Speaker 2: Send messages we stay close he actually names one of
• 8:58
  Speaker 2: his kids after me oh wow and he says i
• 9:01
  Speaker 2: just want to let you know i named my like
• 9:03
  Speaker 2: youngest son after you i was like i didn't wow
• 9:06
  Speaker 2: what an honor i don't even know what to say
• 9:08
  Speaker 2: um and he reaches out says hey i'm you know
• 9:12
  Speaker 2: struggling i would love you know if there's anything i
• 9:15
  Speaker 2: could do i know that you just started this new
• 9:17
  Speaker 2: company like heck yeah like that's why i started this
• 9:21
  Speaker 2: thing in the first place is to to help my
• 9:23
  Speaker 2: tribe so of course like Completely, no background check, no, hey,
• 9:28
  Speaker 2: have you been, it's been five years since we've spoken.
• 9:31
  Speaker 2: And he hops on this interview with my twin brother
• 9:35
  Speaker 2: who doesn't know him. And he's wearing, he looks like
• 9:40
  Speaker 2: Osama Bin Laden, like in a cape. Like he's got
• 9:42
  Speaker 2: this big old beard and this army jacket. And there's
• 9:45
  Speaker 2: just like goats behind him. Like, I'm like, where are you?
• 9:49
  Speaker 2: And he's like, I'm in the mountains of Guatemala. Like
• 9:52
  Speaker 2: this is where I live. And like the connection was
• 9:55
  Speaker 2: really bad because he's in a hot spot. And I
• 9:58
  Speaker 2: was like, whoa, this is insane. You're living like a
• 10:01
  Speaker 2: mountain man and not like a house, but like a.
• 10:06
  Speaker 1: Yeah, some type of vod shelter.
• 10:07
  Speaker 2: But I'm thinking, okay, you know what? Yeah, he's just
• 10:12
  Speaker 2: like all of us. We can't judge him based off
• 10:14
  Speaker 2: of where he lives or his economic condition. So kind
• 10:19
  Speaker 2: of just keep moving forward with him. We bring him
• 10:23
  Speaker 2: on and he is just like not showing up for anything.
• 10:29
  Speaker 2: And eventually he says, you know what? I want to
• 10:33
  Speaker 2: go to a city that's about like eight hour drive
• 10:37
  Speaker 2: called Quetzaltenango. And I want to go there and I
• 10:39
  Speaker 2: want to try to see if I can sell our
• 10:41
  Speaker 2: services to schools here in Guatemala. And I know a
• 10:43
  Speaker 2: few schools there like, uh, sure. Yeah, whatever. Like here's,
• 10:47
  Speaker 2: I'll pay your bus fee or whatever. And we don't
• 10:50
  Speaker 2: hear anything from him. And a few weeks later, I
• 10:54
  Speaker 2: get a call from this international number that I don't know.
• 10:59
  Speaker 2: And I'm like, hello? And it's his beautiful sweetheart wife.
• 11:04
  Speaker 1: Right.
• 11:05
  Speaker 2: And says, do you know of our friend, like where
• 11:09
  Speaker 2: he is? I'm like, I know that he went to Quetzaltenango.
• 11:12
  Speaker 1: She's like, oh, well.
• 11:15
  Speaker 2: Stop sending him money because that's where his other girl lives.
• 11:19
  Speaker 2: And we haven't seen him in months. I was like, okay.
• 11:25
  Speaker 2: And then as soon as the money stops flowing to
• 11:29
  Speaker 2: my friend, that's when he gets on the call. He's like, hey,
• 11:31
  Speaker 2: where's my paycheck?
• 11:32
  Speaker 1: Oh, wow. I'm trying to sell your stuff.
• 11:34
  Speaker 2: Yeah. And so then.
• 11:36
  Speaker 1: Well, that's the nice thing about taking a sales job
• 11:37
  Speaker 1: is you can last a while. I've got to build
• 11:39
  Speaker 1: a nice pipeline.
• 11:40
  Speaker 2: Yeah.
• 11:40
  Speaker 1: Build a nice pipeline.
• 11:42
  Speaker 2: It's coming.
• 11:43
  Speaker 1: Get away three or four months from that.
• 11:44
  Speaker 2: I'm planting seeds. The harvest comes later. And so, yeah.
• 11:47
  Speaker 2: And then when we let him go, he was so confused.
• 11:51
  Speaker 2: He had no idea why.
• 11:53
  Speaker 1: Yeah.
• 11:54
  Speaker 2: And so, and my friend, if you're listening to this
• 11:57
  Speaker 2: or watching this, I still care about you, love you,
• 11:59
  Speaker 2: but yeah, man, that was, it did me dirty. You
• 12:02
  Speaker 2: did me dirty. So.
• 12:04
  Speaker 1: That's great. How long ago was that?
• 12:06
  Speaker 2: That was at the very beginning of Charter Connect. That
• 12:09
  Speaker 2: was when we were little babies crawling out of our
• 12:11
  Speaker 2: little cribs. It was probably 2022. And we started in
• 12:15
  Speaker 2: November of 2021. All right.
• 12:18
  Speaker 1: So what about you, Nathan? What'd you got, baby? That
• 12:20
  Speaker 1: was good, man. All right.
• 12:21
  Speaker 2: Right?
• 12:22
  Speaker 1: The disappearing goat man. The goat man who ran away
• 12:27
  Speaker 1: to be with another. Yeah. All right. So here's what
• 12:30
  Speaker 1: I got. I got two stories. Got time for two stories.
• 12:33
  Speaker 1: Here we go.
• 12:34
  Speaker 3: A friend of mine in HR at a museum once
• 12:37
  Speaker 3: told me about one of the strangest cases that they've
• 12:40
  Speaker 3: ever dealt with.
• 12:41
  Speaker 1: They had a senior staff member whose specialty at the
• 12:44
  Speaker 1: museum was Alexander Hamilton.
• 12:46
  Speaker 2: Right?
• 12:47
  Speaker 3: At first, it was just a passion for the subject.
• 12:50
  Speaker 3: But over time, it went from passion to something else entirely.
• 12:53
  Speaker 3: He stopped just studying Hamilton and started actually behaving like
• 12:57
  Speaker 3: he was Hamilton. So no one could tell if he
• 13:00
  Speaker 3: thought that he was him reincarnated or if he was
• 13:03
  Speaker 3: really deep in character. And even his emails over time
• 13:07
  Speaker 3: became almost impossible to read because he stopped writing in
• 13:10
  Speaker 3: plain English. He's only using 18th century language taken from
• 13:14
  Speaker 3: Hamilton's letters and writings. And if someone disagreed with him
• 13:18
  Speaker 3: in a meeting, he'd accuse him of insulting his honor
• 13:21
  Speaker 3: and he would fire back with period appropriate insults like, sir,
• 13:24
  Speaker 3: how dare you besmirch my honor with such slander?
• 13:27
  Speaker 2: You know, that kind of thing.
• 13:29
  Speaker 3: He even tried to rewrite the museum signage and exhibits to,
• 13:33
  Speaker 3: exhibits to reflect his personal version.
• 13:35
  Speaker 1: Of Hamilton's story.
• 13:36
  Speaker 3: So not even like, you know, the historical one, regardless
• 13:39
  Speaker 3: of whether or not it was actually historically accurate. So
• 13:43
  Speaker 3: the breaking point came when he challenged a coworker to
• 13:46
  Speaker 3: a duel.
• 13:46
  Speaker 1: And Seriously, like over disagreement. That's very Hamilton. About wordy
• 13:52
  Speaker 1: on one of the exhibits. So that was it.
• 13:54
  Speaker 3: HR had to step in at that point because of
• 13:56
  Speaker 3: the duel. And then the police were called after the duel.
• 13:59
  Speaker 3: And then after the duel, he was escorted outside of
• 14:01
  Speaker 3: the building. So I guess they never heard back from
• 14:04
  Speaker 3: him again.
• 14:04
  Speaker 1: That's crazy. The character acting is real, I guess.
• 14:09
  Speaker 2: Dang, man. I mean, I feel like they probably should
• 14:12
  Speaker 2: have said, taking him to the public square for a flogging,
• 14:16
  Speaker 2: more like time appropriate.
• 14:18
  Speaker 1: He'll actually like that time period. Just put him in
• 14:19
  Speaker 1: the stockade. Is that what it is when you put
• 14:22
  Speaker 1: the people in the stocks? Yeah, the stocks. Yeah, that's right.
• 14:25
  Speaker 1: Put him in the stocks. Put him in the stocks.
• 14:28
  Speaker 1: He'll be okay after that.
• 14:30
  Speaker 3: It's just funny, that picture of him going onto Microsoft Teams,
• 14:34
  Speaker 3: sending emails as Alexander Hamilton.
• 14:37
  Speaker 1: Yo, this is A.H.
• 14:38
  Speaker 2: Just checking in.
• 14:39
  Speaker 1: That's right. This is Hammy. Before we dive back into
• 14:43
  Speaker 1: the chaos on the bad hire, this episode is brought
• 14:46
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• 14:50
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• 15:20
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• 15:28
  Speaker 3: So every HR manager has a hiring horror story of
• 15:31
  Speaker 3: their own.
• 15:32
  Speaker 1: And ours came in when.
• 15:34
  Speaker 3: We were desperate to fill a critical role in our team.
• 15:37
  Speaker 3: We'd interviewed dozens and dozens of candidates, but none.
• 15:40
  Speaker 1: Of them were really the right fit. After weeks of searching,
• 15:43
  Speaker 1: we were starting to lose hope.
• 15:44
  Speaker 3: Then finally, someone came along who seemed to check every
• 15:48
  Speaker 3: box that we needed. They're smart, personable, confident, at least
• 15:52
  Speaker 3: on paper, and they are exactly the skill set that
• 15:54
  Speaker 3: we needed. After back-to-back interviews, we were convinced it's like
• 15:58
  Speaker 3: we struck gold. We made an offer on the spot,
• 16:01
  Speaker 3: and for a moment, everything looked great. But then the
• 16:04
  Speaker 3: background check came back.
• 16:05
  Speaker 2: That's kind of a common theme.
• 16:06
  Speaker 1: Okay. And that's when the bottom fell out.
• 16:09
  Speaker 3: It turns out that they fabricated almost everything, their qualifications,
• 16:14
  Speaker 3: their experience, all those specific skills that they swore that
• 16:17
  Speaker 3: they had. More than half of what they claimed to
• 16:20
  Speaker 3: be able to do, they couldn't do at all. So
• 16:22
  Speaker 3: it looked like the perfect fit ended up being complete fraud.
• 16:26
  Speaker 3: And just a reminder that sometimes even the best looking
• 16:28
  Speaker 3: resume is a very creative piece of fiction.
• 16:31
  Speaker 1: Yeah. I think recruiters deal with this all the time. Yeah.
• 16:35
  Speaker 1: Just like. We found a perfect. And yeah, you know,
• 16:41
  Speaker 1: I was telling you that long ago about that, that
• 16:43
  Speaker 1: like thread I read and, and, and it was in Reddit.
• 16:47
  Speaker 1: It was like people like telling people how to lie.
• 16:51
  Speaker 3: Yeah.
• 16:51
  Speaker 1: You know, like just make it up. And just like
• 16:54
  Speaker 1: people were coming on there and saying, yeah, I told
• 16:55
  Speaker 1: him I did this and none of it was true.
• 16:58
  Speaker 1: And they were like congratulating each other on being so
• 17:00
  Speaker 1: great that it was so wrong of these companies to
• 17:02
  Speaker 1: actually look into this stuff. And I was like, wow,
• 17:06
  Speaker 1: what a mentality to have. This is how you defraud
• 17:09
  Speaker 1: the system. Just say that you have the experience. Just
• 17:13
  Speaker 1: make up that you work. Cover any gap in your
• 17:17
  Speaker 1: work history. Just make up something.
• 17:20
  Speaker 2: Well, it's crazy how you can say one thing and
• 17:22
  Speaker 2: two people can take it totally differently. Like if you
• 17:24
  Speaker 2: say like, hey, like, fake it till you make it.
• 17:26
  Speaker 2: One person might be like, okay, like, I just need
• 17:28
  Speaker 2: to have confidence and understand that we're all trying to
• 17:31
  Speaker 2: figure that out.
• 17:32
  Speaker 1: Right.
• 17:32
  Speaker 2: And then other people are like, okay.
• 17:33
  Speaker 1: Oh, you mean fake it.
• 17:35
  Speaker 2: I'm just following.
• 17:36
  Speaker 1: No, we meant fake it till you make it. We meant, like,
• 17:38
  Speaker 1: you know, have the confidence that you don't. Prep yourself up.
• 17:41
  Speaker 1: I can fake it all day, yeah. Right. You know, bro,
• 17:45
  Speaker 1: I was, you know, I was a senior vice president.
• 17:47
  Speaker 1: I think you're 22 years old. Very accomplished.
• 17:51
  Speaker 2: I'm just doing what my life coach is telling me. Right.
• 17:53
  Speaker 1: You see, It's crazy. Yeah, you're right on. I do
• 17:57
  Speaker 1: think it's like it is prolific, the amount of of
• 18:02
  Speaker 1: of and it happens even you get to like it
• 18:07
  Speaker 1: gets revealed sometimes when somebody makes it to like a
• 18:09
  Speaker 1: really senior position. There's several CEOs here, you know, popped
• 18:13
  Speaker 1: who like in Charlotte who made it to the top
• 18:17
  Speaker 1: of their organization. Then their their story of their education
• 18:20
  Speaker 1: or their story of their job or their history unravels
• 18:23
  Speaker 1: on them. You know, and, you know, they get caught
• 18:26
  Speaker 1: up much earlier in their career when there wasn't so
• 18:28
  Speaker 1: much at stake.
• 18:29
  Speaker 2: Yeah.
• 18:29
  Speaker 1: But then they drag it along with them. You know,
• 18:32
  Speaker 1: they can't change the story. Yeah. You know, so the
• 18:34
  Speaker 1: more successful they become, you know, it just, it must
• 18:38
  Speaker 1: be incredibly taxing to have this kind of, this thing
• 18:42
  Speaker 1: coming up over you, just getting larger and larger in life,
• 18:45
  Speaker 1: knowing I got here on a lie.
• 18:47
  Speaker 2: Just more rocks in your backpack.
• 18:48
  Speaker 1: Right.
• 18:48
  Speaker 2: Yeah.
• 18:49
  Speaker 1: Yeah. Terrible. Yeah.
• 18:52
  Speaker 2: All right, man.
• 18:52
  Speaker 1: Well, that was good, man. I'm like, bro, appreciate it.
• 18:56
  Speaker 1: You were fun. That was good stuff. Yeah. You were
• 19:00
  Speaker 1: cruising through town and, and I guess you turned it
• 19:02
  Speaker 1: into a, when we said, Hey, let's, let's, let's do
• 19:05
  Speaker 1: this thing. You, you like turned it into visiting some
• 19:07
  Speaker 1: of your customers and seeing and meeting some, some new ones.
• 19:11
  Speaker 1: So we're, we're, I'm glad you made dual use of
• 19:13
  Speaker 1: your time.
• 19:14
  Speaker 2: Yeah. It's, it's cool because all the time we will hear, Oh,
• 19:18
  Speaker 2: we'd love to partner. We'd love to partner. We'd love
• 19:20
  Speaker 2: to partner. And people forget that partnering means partnering. And
• 19:25
  Speaker 2: you guys actually partner. I said, hey, if I can
• 19:29
  Speaker 2: help out in any way. And you're like, sure, yeah,
• 19:30
  Speaker 2: come on in. We'd love to show you.
• 19:32
  Speaker 1: We'll take up on that.
• 19:33
  Speaker 2: And then we went out to lunch. And it's like,
• 19:35
  Speaker 2: these guys actually mean what they say. So it's cool.
• 19:38
  Speaker 2: Glad to be here.
• 19:39
  Speaker 1: We're trying to get some free advertising agency stuff for them. Eventually,
• 19:41
  Speaker 1: we're going to ask. Because we hear you're really good
• 19:45
  Speaker 1: at it. And so charter schools should absolutely use your company,
• 19:48
  Speaker 1: for sure, if they want to grow. Yeah, that's really cool.
• 19:53
  Speaker 1: I know you care, right? And having a leadership that
• 19:57
  Speaker 1: cares about executing for customers, that's like high on the
• 20:00
  Speaker 1: list of things to do. And so, you know, just
• 20:03
  Speaker 1: getting to know you personally, I know that you really
• 20:05
  Speaker 1: care about the mission of charter school. And, you know,
• 20:09
  Speaker 1: nothing would speak more volumes to them than having somebody
• 20:11
  Speaker 1: running the company, helping them grow. They're really, really curious
• 20:13
  Speaker 1: about it.
• 20:14
  Speaker 2: Would it be OK if just for maybe like 30 seconds,
• 20:17
  Speaker 2: I just pound through like what we've learned?
• 20:20
  Speaker 1: Yeah, go for it.
• 20:21
  Speaker 2: So and I haven't told anyone this.
• 20:24
  Speaker 1: OK, all right. All right.
• 20:25
  Speaker 2: Top secret stuff that is no longer top secret. Like
• 20:28
  Speaker 2: this is declassified. Like I'm leaking this right now on
• 20:32
  Speaker 2: this episode. That's awesome. And I'm not saying this is
• 20:35
  Speaker 2: a perfect system. I'm just saying it's what we're doing now.
• 20:38
  Speaker 2: We would just kind of hire whoever. And that was
• 20:40
  Speaker 2: awful in our business. Since then, what we do is
• 20:45
  Speaker 2: we invite people to a first interview and we ask
• 20:49
  Speaker 2: them three questions. We ask them, why are manhole covers round?
• 20:53
  Speaker 2: We give them a really hard calculus problem of the
• 20:56
  Speaker 2: day that they can simply just Google to find the answer.
• 20:58
  Speaker 2: Because that's what we want to see is just that
• 21:00
  Speaker 2: they're willing to Google. And then we give them like
• 21:03
  Speaker 2: an angry client email to answer and how they'd respond.
• 21:06
  Speaker 2: And then after they do that, we give them two
• 21:08
  Speaker 2: books to read. And if they're really interested, they'll read
• 21:11
  Speaker 2: those books and they'll schedule their second interview. And before
• 21:14
  Speaker 2: they even get in our candidate pool, we'll take from whoever,
• 21:17
  Speaker 2: but the most success we've ever had, and here's the
• 21:20
  Speaker 2: big secret, is my brother's Air Force pilot. We post
• 21:26
  Speaker 2: our job postings on the Air Force fighter pilot spouse page.
• 21:32
  Speaker 2: Because they are men and women who are following their
• 21:35
  Speaker 2: husband or wife They can't really get a job anywhere
• 21:39
  Speaker 2: because they're always moving. They need a remote gig. They
• 21:42
  Speaker 2: need flexibility. They're taking care of a family. They don't need,
• 21:46
  Speaker 2: you know, 401Ks and health insurance. So it's a great
• 21:49
  Speaker 2: fit for us. And they're so intelligent. Most of them
• 21:52
  Speaker 2: have master's degrees. They're so accomplished, but they just are
• 21:55
  Speaker 2: looking for a job because... And the reason I say
• 21:59
  Speaker 2: that is not for everyone to go on the Fire
• 22:01
  Speaker 2: Your Pilot spouse page. Right. But just... Ask yourself, like.
• 22:05
  Speaker 1: You know, just get washed out of that, brother. You're
• 22:07
  Speaker 1: not one of a million hands. You're like, dude, what
• 22:10
  Speaker 1: did I say that for?
• 22:11
  Speaker 2: But the point is just figure out what do you offer? Like,
• 22:15
  Speaker 2: we offer flexibility. We offer a good hourly wage, maybe
• 22:18
  Speaker 2: not an incredible salary, but for someone that's looking for, like,
• 22:22
  Speaker 2: a part-time solid, like, $ 40 an hour, it's like, wow.
• 22:27
  Speaker 2: And I have two hours a day, like... And intelligent
• 22:30
  Speaker 2: people who are integrable, like... So whatever you need, try
• 22:36
  Speaker 2: to find that space and ask yourself, where are the
• 22:39
  Speaker 2: people that I need? Who do they talk to? And
• 22:42
  Speaker 2: then find those spaces.
• 22:43
  Speaker 1: I love that process. When you're growing a business, it's
• 22:47
  Speaker 1: the people part. It's always important. It's always important. But
• 22:51
  Speaker 1: when you are this big instead of this big, it's
• 22:55
  Speaker 1: like mission critical. Yeah, right. You can't have any misses, right?
• 23:02
  Speaker 1: And everybody... affects your culture. And so what a great
• 23:05
  Speaker 1: way to do that. That's super cool. Thanks for sharing that.
• 23:06
  Speaker 1: That was super cool. All right, man, I enjoyed it.
• 23:09
  Speaker 1: That was good. Well, I hope to see you again soon.
• 23:11
  Speaker 2: All right, so much.
• 23:11
  Speaker 1: We'll talk to you later. Thanks for joining us.