Great Expectations - Editorial - MSKMag Issue 30
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Is it normal to assume that whenever someone cancels their appointment, despite explicitly thanking you and saying they’re feeling better, you’ve actually made their pain worse, ruined their life, and they’re simply too polite to tell you how terrible a clinician you are?
What about when someone cancels their 8.30am appointment late the night before because they have to see their workplace clinician instead and then never responds to your email reminding them of the late cancellation policy whereby there is a…
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