Latest / Chatting with The Experts with Paula Okonneh / The Greatest Life Insurance Scam Ever
Transcript
- 0:00Welcome to another episode of Chatting with the Experts.
- 0:03I'm Paula Okonneh, and I speak with phenomenal women from Africa, from
- 0:07the Caribbean, and in the diaspora.
- 0:10Today's episode is:
- 0:12Is Your Income Properly Protected?
- 0:15And my guest, who will be joining me in a few minutes, says protecting
- 0:19your income is very important, and she says this all depends on who is
- 0:26dependent on your income, whether it's your spouse or your children.
- 0:32I'll tell you a little bit about her.
- 0:34She's a licensed advisor, financial advisor in Los Angeles, California,
- 0:41and she educates people on life insurance protection and how to
- 0:46invest properly in their retirement.
- 0:49She continues to make a difference in her community by trusting
- 0:54God and by helping others.
- 0:56And with that, I want to welcome Deidre Knighten to Chatting with the Experts.
- 1:04Welcome.
- 1:04Good afternoon.
- 1:06I am so excited to be with you, Paula.
- 1:10I'm excited about what we're gonna talk about, and so I'm excited to be alive.
- 1:16So-
- 1:16Me too.
- 1:18So just to recap, I talk about income protection.
- 1:24Mm-hmm.
- 1:25A lot of people like to call it life insurance, but really
- 1:29it's income protection.
- 1:31Mm-hmm.
- 1:32And what I mean by that is if we have a husband and a wife and a child,
- 1:37and one day the husband doesn't come home, those bills still keep coming.
- 1:43Mm-hmm.
- 1:44So you're protecting the income that comes into the household.
- 1:50Mm-hmm.
- 1:51So if you're just a single mom and your child is just dependent because
- 1:56you're a single mom on your income, and God forbid one day you don't come home,
- 2:03who's gonna protect that child's future?
- 2:06So I like to think of it instead of life insurance as income protection.
- 2:12I love that.
- 2:12It's very important, and we don't have to have income
- 2:17protection the rest of our life.
- 2:19So I'm also gonna talk about whole life as opposed to term insurance.
- 2:25Okay.
- 2:25Just protecting for the time you need it.
- 2:29And what I talk about is buy term insurance, which is the cheapest
- 2:36form of insurance, and with the money you save, you invest the difference.
- 2:42So that'll take me into investing and the rule of 72 and a lot of
- 2:48things that especially people in our community have not been taught.
- 2:54That's why you're here.
- 2:57We're taught to be consumers and not investors.
- 2:59That's why you're here.
- 3:01So let's talk about something you touched on, buy term and invest.
- 3:05I love that word invest because as you said, we are taught to
- 3:08be consumers and not investors.
- 3:10So let's talk about term insurance.
- 3:13You say you don't believe in the word term life, so let's talk about term.
- 3:18No, what I said is I don't believe in whole life insurance.
- 3:22I don't be- Oh.
- 3:23I don't believe in having insurance for your whole life.
- 3:28Mm-hmm.
- 3:28'Cause that's a death benefit, so you're betting, you know, "I'm gonna die." We
- 3:32all are gonna have to answer one day.
- 3:35Mm-hmm.
- 3:36But I don't believe you should pay for a whole life insurance your whole life.
- 3:40The only person that gets rich in that is the whole life
- 3:43insurance agent and the company.
- 3:46I believe for married couples, for single parent, whoever is dependent on that
- 3:54income, you need to protect that income.
- 3:58Mm-hmm.
- 3:58So say you have a four-year-old child at the time.
- 4:02Say you're a single parent.
- 4:03Mm-hmm.
- 4:04You have a four-year-old child.
- 4:06Get a term insurance for 20 or 25 years.
- 4:11That four-year-old in 25 years will be 29.
- 4:16In 20 years, that four-year-old will be 24.
- 4:19Mm-hmm.
- 4:20That adult will not be dependent on your income.
- 4:24They'll probably be working, in college, and have their own family by that time.
- 4:29So you only need that insurance for the time you need it, and in that 20 or 25
- 4:36years that you have term insurance, the money you save, because term insurance is
- 4:42about five times cheaper than whole life, that money you save, just say for a whole
- 4:49life policy you pay 100, for that same period of 20 to 25 years you only pay $20.
- 4:56Well, that's $80 you're saving.
- 4:58So true.
- 4:59What if you invest for the next 20 to 25 years with a rate of return of 6%?
- 5:08You could put that in any investment calculator and it'll show you what benefit
- 5:14you would get of investing $80 a month at a 6 to 7% rate of return, what you
- 5:20would have in the next 20 to 25 years.
- 5:23At compound interest.
- 5:24Yeah.
- 5:24It'd probably be more than that whole life policy was ever for the death benefit.
- 5:31Wow.
- 5:32So that's why I believe in buy term, the money you save, invest the difference.
- 5:38Wow, Deidre.
- 5:40This is an eye-opener.
- 5:42You know, most of us don't think about it that way.
- 5:45We think about, okay, term.
- 5:47Term is going to expire.
- 5:48We want to make sure that our loved ones are protected, and, you know, we
- 5:54want, you know, because it's finite, you want to make sure that whenever we go,
- 6:00our loved ones are protected, you know?
- 6:02So you think, okay, whole life, we are sold it that it's like an
- 6:06investment, and so you're investing for a future for yourself because if
- 6:13you don't use it, you can turn around and get, use that money for yourself.
- 6:18You can borrow against it.
- 6:19Those are some of the things we are told.
- 6:21So educate me and the viewers-
- 6:24So I'm glad you brought that up, Paula.
- 6:26Mm-hmm.
- 6:27So that cash value that they tell you that is invested in your
- 6:33insurance policy, think about this.
- 6:36Do you borrow against your car insurance?
- 6:40Never heard about that.
- 6:42No.
- 6:43Do you borrow against your health insurance?
- 6:46Mm-mm.
- 6:46Do you borrow money against that?
- 6:48No.
- 6:48Mm.
- 6:48What makes you think it's a good idea to borrow against your life insurance?
- 6:53That's what we've been told.
- 6:54This is supposed to protect you.
- 6:55Mm-hmm.
- 6:56You've been told something that is untrue.
- 6:58That cash value, you're only gonna get about 1 to 2% rate
- 7:04of return on that money.
- 7:06However, what the insurance companies don't tell you is that to get that
- 7:10cash value, they said, "Oh, if you need to borrow money, you'll have this
- 7:14cash value you can borrow against." How come you have to borrow the
- 7:20money that you put into the policy?
- 7:23It's your money.
- 7:24Why do you have to borrow your own money?
- 7:27That's like me putting $100 in a ATM machine, and then when I want to get it
- 7:32out, only $80 shoot back out, and I'm just like, "Hey, where's my hundred?" They
- 7:37said, "Oh, didn't we tell you the rule?
- 7:39You had to borrow from yourself to get that money back."
- 7:44Does that make sense?
- 7:46Tell me more.
- 7:47I'm all ears.
- 7:48Tell me more.
- 7:48Tell me more.
- 7:48Also, with the cash value, the only way you can get it
- 7:53is to borrow from the company-
- 7:56Mm-hmm
- 7:56… or to cancel your policy to get the cash value.
- 8:00But then you don't have any life insurance anymore.
- 8:03Mm-hmm.
- 8:03So how about doing it different?
- 8:06Because at the end of the day, one of the rules in that policy is that
- 8:10when you pass away, your beneficiary's gonna get that death benefit.
- 8:15Mm-hmm.
- 8:15However, all the cash value that you have accumulated-
- 8:20Mm-hmm
- 8:20… it does not go to your beneficiary.
- 8:22So who does it go to?
- 8:23It goes back to the company, back into the insurance company.
- 8:28It's written in the policy, but if you don't know how to read it,
- 8:32you don't know that it's there.
- 8:35So if you have a whole life policy, I suggest you let me
- 8:38review it, because there's five rules in every whole life policy.
- 8:44One is it keeps all your money the first two to five years.
- 8:48So say you're paying $100 a month.
- 8:51In year three, you say, "Mr. Company, how much money do I have in my cash
- 8:56value?" And they tell you a big, fat zero.
- 8:59You'll be appalled, right?
- 9:01Mm-hmm.
- 9:01But that's what it takes.
- 9:03They tell you, "Oh, it has to build up," and this and that.
- 9:06No.
- 9:07They're paying the cash value agent's commission out of that money.
- 9:12The second rule is that you only get 1 to 4% rate of return, whereas if
- 9:17you had an investment account, you can be getting 6 to 9% rate of return
- 9:24on the, on the money that you invest.
- 9:26Would you want 1% or 9%?
- 9:29Which one do you want?
- 9:30So the third rule is that if you need the cash value and you request
- 9:35it from your insurance company-
- 9:38Mm-hmm
- 9:39… they're gonna charge you 6 to 8% to borrow that money back.
- 9:44It's your money, so why do you have to pay to borrow it?
- 9:48And they're gonna charge you interest on it.
- 9:52Does that make any sense?
- 9:55The fourth rule is that you need it, it's an emergency, you ask the
- 10:00company, "Hey, can I borrow my cash value 'cause I have this emergency?"
- 10:04And they say, "Yes." It's July.
- 10:07We can hold that money up until December.
- 10:11What emergency do you know that will wait six months?
- 10:15So they can hold your money up to six months, unless it's to pay them premium.
- 10:22It's written in the contract.
- 10:24The fifth and the worst rule of all is that they keep the return
- 10:29of your money when you die.
- 10:30So Paula, you put this insurance policy in place for your loved one
- 10:35to have it, and when you pass away, they only get the death benefit.
- 10:40Whatever you had saved up in your cash value, that money goes back
- 10:45to the life insurance company.
- 10:48I got it.
- 10:48They don't explain that to you when they tell you about
- 10:51getting this whole life policy.
- 10:53Thank God we have term insurance.
- 10:55Your money is credited to you immediately.
- 10:58No fee to withdraw your money because it's just the death benefit.
- 11:03What you have is your money in an investment account.
- 11:06You can get that money, withdraw your money in seven days by check, or if you
- 11:11have direct deposit, 24 to 72 hours.
- 11:14And when you die, you have two accounts.
- 11:17You have a death benefit, a life insurance, and you
- 11:21have the investment account.
- 11:22Both accounts have beneficiaries.
- 11:25So when you pass away, your family get both pots of money.
- 11:29Isn't that a better deal?
- 11:32And term insurance is five times cheaper than whole life.
- 11:35So tell me why they sell us the whole life insurance.
- 11:39I think as I'm asking the question, I think I kind of know the answer.
- 11:42So for the agent, it's wiser-
- 11:44It's a bigger commission for the agent.
- 11:46That
- 11:46makes sense.
- 11:47And as you continue to pay, they continue to get commissions, so they'll do
- 11:51whatever to get you to keep that policy.
- 11:54But if you let someone, a expert review your policy and show you all
- 12:01five of those rules I just went over-
- 12:03Mm-hmm
- 12:05… it's like, do you wanna keep putting money in a pocket with a hole in it?
- 12:09Or do you wanna do something different?
- 12:12Mm-hmm.
- 12:15Wow.
- 12:16Deidre, this is eye-opening
- 12:17Even when they tell you that you can get paid up insurance, you gotta
- 12:22understand that prepaid insurance is just you paid it ahead of time.
- 12:30You still have to pay the cost for insurance, 'cause every year you get
- 12:35older, the cost of insurance goes up.
- 12:38Doesn't matter if your premium doesn't look like it's going up, but a
- 12:4220-year-old, by the time you're 30, your cost of insurance has went up every year.
- 12:48So it's more the closer you get to death, the more expensive it is.
- 12:53And now is that for whole life or for both term and-
- 12:55That's for whole life
- 12:56… for whole life, okay.
- 12:57And so what happens is you overpay for basic insurance.
- 13:05So when you're 20, say they charging you $100, some are going to fees, some
- 13:11are going to the cost of insurance, and some is going to your cash value.
- 13:16But remember, you have to borrow to get that money back.
- 13:19So say by the time you're 35, you're, you've built up about
- 13:254,000 in your cash value.
- 13:27Mm-hmm.
- 13:28But what happens is by the time you're 55, every time your cost of insurance
- 13:35goes up, they're using the money from your cash value and putting it to your premium.
- 13:42So you think, "Oh, my premium hasn't went up since I was 20 years old." Yes,
- 13:47it has, but the company is paying it out of your cash value, and you don't know
- 13:53that's what's happening under the hood.
- 13:55So by the time you're 55 and they start using up all your cash value,
- 14:01what do you think they're gonna use to keep that premium going?
- 14:06They're gonna start deducting from your death benefit, and
- 14:09they're gonna borrow from that.
- 14:13And sometimes what happens is that the insurance blanks out and you
- 14:19don't have any insurance anymore, and you don't have any cash value.
- 14:23But that company is still charging you, and you don't even know
- 14:28unless you call the company that you don't have insurance anymore.
- 14:32So the best thing listening to you is, well, there are two
- 14:37things I'm gaining from this.
- 14:38Best thing is do not have whole life insurance, and the second
- 14:42best thing I'm hearing is if you do have whole life insurance,
- 14:46don't ask the agent any question.
- 14:49Go directly to the company and call them and say, "Okay, so where am I?
- 14:53What's my cash value?
- 14:55What's the cost of insurance?
- 14:56What's the fee?"
- 14:58And what- I think you should do it with an expert.
- 15:00Mm-hmm.
- 15:00You can be on the line with me or someone like me.
- 15:04Mm-hmm.
- 15:04And we call the company.
- 15:06The company has to tell you the truth.
- 15:08The agent will say whatever they need to keep, to make you keep that policy.
- 15:13Mm. But the company has to tell the truth on those five rules that I went over.
- 15:17They have to tell you.
- 15:19Now, the only time it's kind of bad is if you're in bad health and
- 15:23we can't get you a new policy.
- 15:25Mm-hmm.
- 15:25Then you're kind of stuck with what you have.
- 15:28All right.
- 15:29But if you're young enough or you find this information valuable, have me as a
- 15:36expert review your, do a policy review.
- 15:39It doesn't cost anything to review your policy, just to see
- 15:43if you have one of those policies.
- 15:46And if you're in good health, we can switch you out of that, 'cause like I
- 15:51said, do you wanna keep putting money in a pocket with a hole in it, or do you
- 15:55wanna do something better for your life?
- 15:56All right.
- 15:57So another question I have for you, Deidre.
- 15:59How old is young enough, or how young is young enough?
- 16:02You said if you're young enough and you're in good health, that it can be switched.
- 16:06But what's the age?
- 16:07The company that I work with, you have to be under 70.
- 16:12Under 70.
- 16:13Mm-hmm.
- 16:14So that's the criteria.
- 16:15Mm-hmm.
- 16:16Between… Well, you have to be an adult, so over-
- 16:18Adult, 18 to 70
- 16:2118
- 16:21to 70.
- 16:21Mm-hmm.
- 16:21Is young enough.
- 16:22Okay.
- 16:23That's, that's, ooh.
- 16:26That's good to know.
- 16:27Sometimes we review policies, and unfortunately, the people are not
- 16:32in health to get new insurance.
- 16:35Mm-hmm.
- 16:35And so they have to go with what they have.
- 16:37Mm-hmm.
- 16:37Mm-hmm.
- 16:38But if you are in good health and this information is new to you, you're
- 16:42hearing it for the first time, I had a policy with a whole life policy, and
- 16:49once I found out all five rules and they showed me in my policy, I was still
- 16:53young enough, I was, I think I was 45, to switch out and get term insurance.
- 16:58Mm-hmm.
- 17:00And I've been investing the difference for over 10 years, so I have a nice amount.
- 17:05So my family's gonna get the death benefit plus the investment
- 17:08accounts that I've set up.
- 17:10Wow.
- 17:12And that brings me to the rule of 72.
- 17:14That brings me- Have you ever heard of the rule of 72?
- 17:17Never heard of it.
- 17:18Tell me what that is, because we spoke offline about that.
- 17:21Okay.
- 17:22So the rule of 72 was really made famous by the mathematician Albert Einstein.
- 17:28Mm-hmm.
- 17:28Another word for it would be compound interest.
- 17:32Oh, huh.
- 17:33And you just take whatever interest rate you're getting and divide it by 72.
- 17:40So say you're putting your money in a investment account that's giving you 8%.
- 17:47You divide eight into 72, and that's nine.
- 17:52So if you had $1,000 in that account, it would take nine years
- 17:57for that $1,000 to double to 2,000.
- 18:02How long it takes your investment to double.
- 18:05So if you're getting 3%, you divide three into 72.
- 18:10If you had $1,000 in there, it would take 24 years for that 1,000 to double.
- 18:17But the good thing is that it double.
- 18:20That is what the rule of 72 is compound interest.
- 18:23That's something that little kids should know.
- 18:26If I give you $5 allowance, you should put it in a account that's gonna double,
- 18:32and then your $5 will now be $10.
- 18:35So you teach your kids early about compound interest and the rule of 72
- 18:45So wow.
- 18:46The takeaways.
- 18:47All right, Deidre, so-
- 18:48Yeah, it's very important.
- 18:50I learnt this at 45
- 18:54That was about a long ago
- 18:55But what's good is that I have young kids and I had grandkids that I'm teaching.
- 19:03My grandson is 19.
- 19:05He's already investing in a Roth IRA 'cause he understands the rule of
- 19:09compound interest, the rule of 72.
- 19:12By the time he's 40, financially he's gonna be good.
- 19:18Better than good.
- 19:18Better than his friends who are not investing, 'cause the earlier you invest,
- 19:25the more compounding periods you have.
- 19:28Of course.
- 19:29Of course.
- 19:30Wow.
- 19:31So we talked about the Roth IRA.
- 19:33Do you have any time to talk a little bit to educate us on
- 19:36that, or that's for another-
- 19:37A lot of people don't get what a Roth IRA is.
- 19:42It's for middle class America.
- 19:44And so everybody knows about a traditional-
- 19:48Yes
- 19:49… and that is pre-tax money.
- 19:51So a lot of 401s, TSPs, retirement accounts, they
- 19:56put your money away pre-tax.
- 20:00So whenever you retire, say at 65, 62, that money is gonna be taxed
- 20:07by Uncle Sam So you should have diversification in your investments.
- 20:14So you should have some pre-tax dollars, which is a traditional,
- 20:19but you also should have a Roth IRA.
- 20:22That money is taken out of your paycheck.
- 20:26That money has already been taxed.
- 20:28Mm-hmm.
- 20:29So that Roth IRA, as it grows, all that interest comes to you.
- 20:37So when you get ready to retire, Uncle Sam, he cannot tax you twice.
- 20:43That money, it's already been taxed, so when you get your Roth IRA and you pull
- 20:48that money, that money has already been taxed, so you don't get taxed again.
- 20:53So now you have diversification.
- 20:55You have pre-tax dollars, traditional, and you have Roth IRA after-tax dollars.
- 21:02That's what you need in retirement to protect your retirement income.
- 21:07Also, it would be good if you're over 55 to get annuities, just a
- 21:12lot of things, because experts say you should have seven to 10 multiple
- 21:18streams of income in your retirement.
- 21:21That was the next thing I wanted you to talk about, annuities.
- 21:24We hear about annuities, and we're not too clear on that.
- 21:28There are fixed annuities.
- 21:30There are variable annuities.
- 21:31It can get quite confusing.
- 21:33It can.
- 21:34I
- 21:34think, I think we have a few minutes.
- 21:36That- Do you have a few minutes?
- 21:37So, so what I would say is that annuities are based on who's getting
- 21:44it, your particular situation.
- 21:47Mm-hmm.
- 21:48A lot of times you can't use all your retirement money in annuities.
- 21:52They won't let that happen.
- 21:53Mm-hmm.
- 21:54You have to still have disposable income.
- 21:57Mm-hmm.
- 21:57The less you can put in an annuity is 25,000, but you have to have other income
- 22:05before they would let you have an annuity.
- 22:07So if all you had was 25,000, they would not let you put
- 22:11all that money in an annuity.
- 22:14But it's more individual about fixed, index, variable annuities,
- 22:19but that would be a more investment appointment that you would…
- 22:26I would have to look at all your documents and stuff that you have
- 22:30to see what would be best for you.
- 22:32But annuities, that's something that's, that I'm an expert on that as well.
- 22:39And so it's just getting a roadmap so that when you're at retirement
- 22:47age, you don't have to go work at Walmart because you ran out of money.
- 22:51That's
- 22:51true.
- 22:52And that's when you see the older people at McDonald's, Walmart.
- 22:56It's not that they didn't work hard.
- 22:58It's not, it's just they weren't informed.
- 23:00Nobody sat down and gave them a roadmap to how they should.
- 23:06And I also provide a financial needs analysis, which would be a roadmap
- 23:12and it would give you your FIN number.
- 23:14That's your financial independence number.
- 23:17Okay.
- 23:17So Paula, if I asked you, I told you I had a million dollars for you-
- 23:22Mm-hmm
- 23:22… but you have to come to my house and get it, but I never told you where I live, how
- 23:27long would it take for you to get there?
- 23:29I wouldn't get there, because I don't know where you live.
- 23:31Right.
- 23:31Forever.
- 23:32Yeah.
- 23:32So if you don't have a FIN number to reach for, you don't know what your financial
- 23:38independence number, or you never heard of that before, then you need to sit down
- 23:43and talk to an expert about that, so that if you know what your goal is, we can
- 23:50set up a financial game plan to get there.
- 23:55These are things, ladies, that we, many of us don't know about it, and
- 23:59the earlier we know, the easier it is to plan for retirement or to plan, you
- 24:05know, because one thing we know is that we are gonna… Well, we're gonna die.
- 24:10Right.
- 24:11But before we die, we are getting older every single day.
- 24:14So not to know is like burying your head in the sand and saying, "Oh,
- 24:18it's not gonna happen to me," or, "My son or my daughter will help me out."
- 24:22No.
- 24:23You know, it's best to know and then know what not to do than to not know
- 24:29and you don't even know what to do.
- 24:31So-
- 24:32Correct
- 24:33… these are, that's the reason that I'm glad-
- 24:35One more little point I wanted to add.
- 24:37Mm-hmm, go ahead.
- 24:38Please, please, do not get your financial information from TikTok.
- 24:44Or, from?
- 24:45Uh.
- 24:46Any of the other-
- 24:47A lot of people or some of these other…
- 24:49A lot of times, make sure the person is licensed.
- 24:53Yes.
- 24:54They have their Series 6, 63.
- 24:56They have their investment license.
- 24:58A lot of people are on these websites telling you to do this and do that,
- 25:03and they don't bit more have a license.
- 25:06So get your financial information from a licensed professional.
- 25:12That is my takeaway for today.
- 25:14Okay.
- 25:15They wanna tell you about generational wealth, but they
- 25:17don't even have a license.
- 25:19So stay clear of just, whatever you hear on TikTok, that's the end thing to do.
- 25:25No, talk to a professional licensed investment advisor.
- 25:30Thank you so much.
- 25:32You gave us some extra minutes.
- 25:33For whoever now who's listening in, and of course, those who are in
- 25:38the audience and are taking notes, if they need to get in touch with
- 25:41you, Deidre, how can they find you?
- 25:44They can call me.
- 25:45Okay.
- 25:46I'll drop your information but you speak it out, and I'll drop it
- 25:48… you can call me.
- 25:49I have a website.
- 25:51Mm-hmm.
- 25:55It's financialsolutionsbydk.com.
- 25:56Love it.
- 25:56You can set appointments.
- 25:58I have information on that website.
- 26:01Mm. You can reach me on Instagram.
- 26:04Mm-hmm.
- 26:04And Paula's gonna drop the information.
- 26:06Yes.
- 26:07And, Yeah, let them- … I'm free to talk and set up appointments
- 26:11with you so that you can maneuver through this financial blueprint
- 26:18that, you know, it's laid out for us.
- 26:20You just need someone to help you
- 26:22. Yes.
- 26:23Thank you so much.
- 26:25As she said, what you don't know that you don't know can really hurt you.
- 26:29Right You know?
- 26:30And for those of you who would like to be a guest like the phenomenal Deidre
- 26:35Knighten, reach out to me on my website, which is chattingwiththeexperts.com.
- 26:40I'm also on LinkedIn.
- 26:41My business page there is chattingwiththeexperts.com.
- 26:46Uh, chattingwiththeexperts.com.
- 26:48That's my that's my website.
- 26:50I'm also on Instagram, and my handle there is chat_experts_podcast.
- 26:56And, we have a YouTube channel.
- 26:59We'd love for you to subscribe there.
- 27:01You will, of course, be able to listen to and view Deidre's
- 27:05episode there once it's out.
- 27:07And, we are now gonna open up the floor to all of you who joined us so that
- 27:13the questions that I haven't asked her, which are so many, there are so many
- 27:16questions here I have that I haven't had a chance to ask her because of time.
- 27:20This will give you an opportunity to speak with her one-on-one and get to know
- 27:24more of these very valuable information, these things that we need to know, that
- 27:32we have been scared, some of us are scared to ask these questions because
- 27:35we don't wanna- Right … we don't wanna seem like, you know, silly or uneducated.
- 27:40But there's no foolish or there's no silly answer.
- 27:42We need to know these things.
- 27:45So thank you again, Deidre, for taking the time to meet with me and to share your
- 27:49knowledge with those who have joined us.
- 27:52And, now we're gonna open up the floor to everyone.
- 27:55Thank you.
- 27:55Thank you so much, Paula.
- 27:57I'm ready for the questions.
- 28:00It's my pleasure.