Latest / Your Money, Your Rules | Financial Mastery, Wealth Mindset, Leadership Principles, Intuitive Decision-Making, Human Design / 154 | QuickBooks Got You Stressed? The Key Questions Every Woman Entrepreneur Should Ask a Bookkeeper

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154 | QuickBooks Got You Stressed? The Key Questions Every Woman Entrepreneur Should Ask a Bookkeeper · Your Money, Your Rules | Financial Mastery, Wealth Mindset, Leadership Principles, Intuitive Decision-Making, Human Design

• 0:00
  Erin Gray: Today on the podcast, I am going to be sharing with you the questions that I would be asking if I was on a call with you when hiring your either first bookkeeper or if you're switching to someone else.
• 0:11
  Erin Gray: So I'm going to share with you all of my thoughts on bookkeepers, hiring one, and also the questions that you need to be asking.
• 0:19
  Erin Gray: So let's dive in.
• 0:20
  Erin Gray: Okay, so as some of you already know, if you've been here a while, you know my history of working in my family's construction business for over 10 years.
• 0:28
  Erin Gray: And so the depth and breadth of knowledge that I have in QuickBooks is immense to put it very lightly.
• 0:37
  Erin Gray: I am very well versed in QuickBooks desktop, I should say, because when at my family's construction business, we did uh, I think it was called contractors edition, but it was a very robust system.
• 0:49
  Erin Gray: Like if you have QuickBooks Desktop, which a lot of us don't anymore, that you know, we've a lot of us have moved to QuickBooks Online, but if you have just QuickBooks Desktop, I am 100% able to like, I could walk you through things by me just being on the phone with you, not even looking at the screen because I just know it so well.
• 1:06
  Erin Gray: And I say that to say that I can only imagine the overwhelm that you might actually feel when trying to sit down and look at your books or talk to a bookkeeper or even your CPA.
• 1:18
  Erin Gray: Because first and foremost, you're trying to, you know, understand the language of QuickBooks.
• 1:24
  Erin Gray: Like it is, it is a language.
• 1:26
  Erin Gray: Two, you're trying to understand accounting, which let's just be honest.
• 1:30
  Erin Gray: I mean, I took accounting in a bunch of finance classes in college and you know, throughout my life.
• 1:34
  Erin Gray: And it's not necessarily language that is like very uh supportive to learning, you know, it's like they they use different words for the same thing, like income and revenue.
• 1:45
  Erin Gray: It's all the same.
• 1:45
  Erin Gray: Like, why can't we just make it so simple and not make it complex?
• 1:49
  Erin Gray: That's another topic for another day.
• 1:51
  Erin Gray: So, you know, you've got your language of QuickBooks, you have the language of accounting, and then you also have just, you know, trying to understand how to read reports.
• 2:01
  Erin Gray: So I just want to say, like, you are doing it, you are like take go easy on yourself because this isn't something that is taught, and we're kind of having to learn this and also run a business.
• 2:16
  Erin Gray: So give yourself some grace.
• 2:18
  Erin Gray: So before I get into the questions that I would be asking if I was on a call with you, or the questions that I would recommend if you were my client to be asking a bookkeeper, first and foremost, with anything, I always start from in the energetic piece.
• 2:31
  Erin Gray: Like you have to like who you work with.
• 2:34
  Erin Gray: The other day I was actually calling for um, because my husband is um starting a tree business.
• 2:42
  Erin Gray: And so I was calling different insurance agents.
• 2:45
  Erin Gray: And I was on the phone with this one lady and I could just feel my body tense up.
• 2:52
  Erin Gray: And my husband was sitting right next to me because he's learning that back in process.
• 2:56
  Erin Gray: And I had to take a breath and pause and be like, hang on a second, do you even energetically match this woman?
• 3:03
  Erin Gray: And I got a no.
• 3:04
  Erin Gray: And I'm like, okay, done.
• 3:06
  Erin Gray: We're not even gonna go, like, I need to find somebody else.
• 3:08
  Erin Gray: So I would encourage you to interview two to three people first and foremost, and see how you feel in your body and energetically when you work with them.
• 3:21
  Erin Gray: Because these are going to be people that I always like, I advise my clients, these are people that you are going to work with for an extended, a long period of time.
• 3:29
  Erin Gray: Like ideally, you want to work with them and grow and scale with them and years and years, right?
• 3:34
  Erin Gray: Down the road.
• 3:35
  Erin Gray: Now, things happen and you know, people change, but you know, careers or whatever it might be, but like really, it's not just somebody who's just going to like, you're gonna give them numbers and they're gonna put the numbers in and they're gonna just spit them back out at you.
• 3:47
  Erin Gray: Like it's more than that.
• 3:48
  Erin Gray: It is a relationship.
• 3:49
  Erin Gray: I think it's an intimate relationship with not just your bookkeeper, but anybody that you hire.
• 3:54
  Erin Gray: So, first and foremost, be thinking about what is, how do I feel when I'm with this person?
• 4:00
  Erin Gray: Does this person seem like they like enjoy their job and have fun?
• 4:03
  Erin Gray: Like there's been CPAs that I won't hire because they just feel like they just hate life, you know?
• 4:09
  Erin Gray: So I don't want to be around somebody like that.
• 4:11
  Erin Gray: Like I want somebody that likes their job, likes teaching me, likes to be, you know, supporting and serving clients.
• 4:17
  Erin Gray: So that is first and foremost the question that I would ask you is like, do you actually enjoy being with this person, talking to them?
• 4:25
  Erin Gray: Do you feel like that they would be a good mentor for you?
• 4:27
  Erin Gray: Or do they you feel like they're just trying to, you know, check the box, get the get the reports out and and be done?
• 4:33
  Erin Gray: So that would be my first and foremost like question I would ask you.
• 4:37
  Erin Gray: Now, as we're going to dive into like the questions to ask your bookkeeper, I want to also back up and say here that it is extremely important that you actually know your books.
• 4:50
  Erin Gray: And I know that that can feel like a lot when you're trying to grow your business, but I truly believe, and I've seen this with clients, if you don't take the time to sit down and understand your books, there's a couple of things that happen.
• 5:02
  Erin Gray: Number one, you're gonna take yourself wherever you go and grow with your business.
• 5:06
  Erin Gray: So if you don't understand your books now, what do you think, what makes you think you're gonna understand them when you're doing millions, 10 millions, 100 million in revenue?
• 5:14
  Erin Gray: This is one of those foundational things that you need to sit down and take the time, even though your brain might tell you, uh, it's you know, it's taken away from XYZ.
• 5:23
  Erin Gray: This is a foundational skill set that once you know this, then you can offload it to someone else and you can know what you are offloading.
• 5:31
  Erin Gray: And you know, when someone quotes you prices, you know how long it takes, you know the value you're receiving or not receiving.
• 5:39
  Erin Gray: And I think it's a really important skill set to have.
• 5:42
  Erin Gray: You can learn from like there's so many YouTube videos.
• 5:46
  Erin Gray: There's even like check like your local SBA.
• 5:49
  Erin Gray: They even have like, I'm on my local in Boise, I'm on my SBA email list, and I see all the time that they have like QuickBooks classes.
• 5:58
  Erin Gray: So you could do that.
• 5:59
  Erin Gray: You could, you know, even pay, like this is what I did as I was learning.
• 6:05
  Erin Gray: I was teaching myself a lot.
• 6:06
  Erin Gray: And then I would pay the accountant.
• 6:10
  Erin Gray: Now, accountants and bookkeepers typically don't mesh in terms of like they don't do the other person's job, but there would be questions that I would ask about numbers and I would just pay for an hour of her time to ask and dig deeper into the questions so I could understand it better.
• 6:25
  Erin Gray: And I think that that type of investment that we spend to understand things at a deeper level is so important and valuable.
• 6:33
  Erin Gray: So, with all of that said, let's dive into actually the questions that I would be asking if I was hiring a bookkeeper or I was on the phone with you, or you were my client and I was like, hey, these are the questions to ask the bookkeeper.
• 6:47
  Erin Gray: First and foremost, what is their actual experience in working with your type of business?
• 6:52
  Erin Gray: So I have clients that have online businesses, I have clients that have brick and mortar businesses.
• 6:57
  Erin Gray: And those types of businesses, brick and mortar or online, are very types of, they're different types of businesses.
• 7:03
  Erin Gray: So cash flow is different, profitability can be different.
• 7:07
  Erin Gray: So it really matters that your bookkeeper is versed, number one, first and foremost, like in the industry that you are actually in.
• 7:16
  Erin Gray: So if they are not used to working with your industry, how can they advise you and like project things that might be coming up for you and mentor you if they don't have any clients that are in the industry that you're in?
• 7:30
  Erin Gray: So I would ask first and foremost, what experience do you have working with businesses like mine?
• 7:35
  Erin Gray: The second question that I would ask is most bookkeepers typically use QuickBooks because a lot of accountants like to use QuickBooks, but just obviously verify that that is what they use and also ask them like, what is their workflow?
• 7:50
  Erin Gray: So, meaning, like, are they going to retrieve online statements for you and then they're gonna reconcile all of your accounts?
• 7:59
  Erin Gray: Or is it your responsibility to send them the statements and then they are the ones that true it up?
• 8:05
  Erin Gray: So, really just asking them what is an actual month look like of us working together so you get an idea of what you can expect with working with them.
• 8:15
  Erin Gray: And also then you can ask more clarifying questions if it's not maybe you want more support than that.
• 8:22
  Erin Gray: So maybe even though you may not have a whole lot of maybe say transactions to do or accounts to reconcile, if you're wanting more support or you're wanting to be handheld a little bit more, maybe you actually need to pay for more time with them.
• 8:37
  Erin Gray: So just really asking about like what is their workflow, what do they expect from you as a client?
• 8:43
  Erin Gray: And what do you expect from them as a bookkeeper?
• 8:45
  Erin Gray: The third thing that I would also ask is a lot of us, whether you're online or you are brick and mortar, a lot of us use like a payment processor, right?
• 8:54
  Erin Gray: Like I use Stripe as my payment processor.
• 8:56
  Erin Gray: I used to use QuickBooks when they allowed with desktop.
• 9:00
  Erin Gray: Some people use other types of payment processors.
• 9:04
  Erin Gray: So if your bookkeeper that you're interviewing isn't familiar with that, okay, first and foremost, know that.
• 9:11
  Erin Gray: And then if you really like them and they just don't know that, but they're willing to learn the payment processing, how are they actually going to like bring that into QuickBooks?
• 9:19
  Erin Gray: Are they going to keep it separate?
• 9:21
  Erin Gray: Because sometimes it actually makes sense to keep it separate because the way that QuickBooks works is it can like do double entries and sometimes it just gets really messy.
• 9:31
  Erin Gray: Like on the one hand, QuickBooks is like a really robust system.
• 9:34
  Erin Gray: And then at the same time, it's like, oh my gosh, who, who, who, who thought of this?
• 9:38
  Erin Gray: Because there's so many things that sometimes QuickBooks, I'm like, what are you thinking?
• 9:43
  Erin Gray: But so if they're gonna keep it separate and they're not gonna bring it in, are they actually going to then itemize your income for you?
• 9:50
  Erin Gray: So if your payment processor, let's just use me for example.
• 9:53
  Erin Gray: Currently I coach one-on-one.
• 9:55
  Erin Gray: But if I were to be coaching a group and my one-on-one clients, and let's say I also had paid workshops or I um had retreats or something like that, like I personally would want to know income in each of those areas so I could see what is my profitability in each of those things.
• 10:14
  Erin Gray: So the same goes for you.
• 10:15
  Erin Gray: So you want to be able to see along with your income and your expenses, so you can pull reports to actually see like what is profitable.
• 10:22
  Erin Gray: Because if you're continuing to do a service that isn't profitable, then that's a that's information and data that you need to make a decision.
• 10:31
  Erin Gray: Now, I always say go with your gut.
• 10:33
  Erin Gray: And also, like if you don't know, you don't know and you can't like actually make informed decisions.
• 10:38
  Erin Gray: So, how are they actually going to enter the data for you for your payment processor?
• 10:43
  Erin Gray: Because so many of us use credit cards.
• 10:45
  Erin Gray: And so are they gonna, you know, break all of that down for you, or are they just gonna bring it in and lump some, just like income?
• 10:52
  Erin Gray: And if they are gonna just do income, I would advise you to push back and be like, I want to be able to see my individual income.
• 11:00
  Erin Gray: Cause here's the thing I think about too, is you're not just setting it up for right now.
• 11:04
  Erin Gray: Like you have to think about you as the business owner three, five, 10 years from now.
• 11:08
  Erin Gray: And that's who you need to be acting from and interviewing from.
• 11:13
  Erin Gray: So, you know, if you have a bookkeeper who's like, oh, well, we'll just, you know, cross that bridge when we get there.
• 11:18
  Erin Gray: No, I actually want to set it up correctly now so that I grow with it and I can see.
• 11:23
  Erin Gray: So be really clear on that.
• 11:26
  Erin Gray: Um, are they going to break it down for you?
• 11:28
  Erin Gray: Are they going to break costs down for you?
• 11:30
  Erin Gray: Things of that sort.
• 11:31
  Erin Gray: The third, or maybe the fourth question, you know, how often are you going to be able to communicate?
• 11:36
  Erin Gray: What I've seen with some, how do I say this?
• 11:38
  Erin Gray: Lower investment um prices, like with working with book, like the entry-level bookkeeping that's you might be doing with someone is they they aren't reconciled a lot of accounts, like maybe two or three, and they typically don't get on the phone with you, which I get it.
• 11:54
  Erin Gray: Like you pay for their time and their knowledge, but just be aware of that.
• 11:59
  Erin Gray: Like, what does your package, a lot of them do packages?
• 12:03
  Erin Gray: What does your package include?
• 12:05
  Erin Gray: Because if you are, you know, just have several, like two or three, maybe four accounts to reconcile, but you want to be able to talk to them once a month and they're like, Well, I don't talk once a month, you know, like I just send you your reports in an email, then that might not be the fit that you want, or you just might have to be to decide to choose to pay a little bit more with them in order to get a phone call or a Zoom call or something like that.
• 12:31
  Erin Gray: So some bookkeepers do monthly reports, others offer weekly updates.
• 12:36
  Erin Gray: Again, this is based on like probably the revenue of your business, the complexity of your business.
• 12:41
  Erin Gray: And when I say complexity, what I mean is like the number of accounts and transactions and things to reconcile.
• 12:47
  Erin Gray: So this goes back to like the pricing of the service and you know, what is their kind of they they typically have like three or four packages.
• 12:56
  Erin Gray: So, really, you know, being clear on what are they going to here?
• 13:00
  Erin Gray: We go back to expectations.
• 13:02
  Erin Gray: What are you expecting from them and what are they expecting from you?
• 13:05
  Erin Gray: And does that actually align?
• 13:06
  Erin Gray: So if you're wanting someone to be on the phone, then you need to state that up front and you know, either pay for that extra or find somebody that will do that for you.
• 13:15
  Erin Gray: Other things that I would think about is are they gonna file sales tax for you if you do sales tax?
• 13:21
  Erin Gray: Do they true up what I mean when I say true up with your loan agreements?
• 13:24
  Erin Gray: Is are they going to wait until the end of the year to itemize or categorize, you know, your principal and your interest if you have a loan?
• 13:32
  Erin Gray: Or are they gonna do that on a monthly basis so you can see a true, you know, standing of where you are?
• 13:38
  Erin Gray: Like I always in my family's construction business, anytime we had a loan agreement, I always did that monthly because I wanted to know, and it also saves a lot of time on the back end because you don't have to do journal entries.
• 13:51
  Erin Gray: You know, I always liked to see where we are with our actual loan agreements or loan payments and what was our principal and what have we paid to interest.
• 13:59
  Erin Gray: So, same thing goes for credit card reconciliation.
• 14:03
  Erin Gray: So it's just important to ask them how many accounts are being reconciled in the level of service that they are actually providing.
• 14:11
  Erin Gray: Okay, so number four, I would, and a lot of times they have like it written either on their website or um if they give you a scope of work, it's there.
• 14:20
  Erin Gray: But like what's actually included in your services and what would be an additional cost?
• 14:25
  Erin Gray: So, like I said before, some bookkeepers, you know, track your income and your expenses while others might be helping you do, you know, invoicing or payroll, or they work with the CPA to do tax prep.
• 14:39
  Erin Gray: So just make sure that you know what is covered so that you're not, you know, getting towards the end of the year and you're, you know, you're three months in and you're like, oh, they don't do this?
• 14:51
  Erin Gray: Uh okay, so what's that?
• 14:52
  Erin Gray: So just be really clear.
• 14:54
  Erin Gray: Also, a lot of them use what they call a portal.
• 14:57
  Erin Gray: The same thing goes for CPAs.
• 14:59
  Erin Gray: It's a typically most of the time, it is a secure portal, but you want to ask that question is it a secure portal?
• 15:05
  Erin Gray: And is that how they communicate with you?
• 15:07
  Erin Gray: And that's where you can upload your documents.
• 15:09
  Erin Gray: Like, you do not want to be sending your documents with your Gmail or your, you know, work email.
• 15:14
  Erin Gray: Like, I don't ever send anything that has social security or just anything.
• 15:18
  Erin Gray: Like if they're a bookkeeper or they're a CPA, they need to have a portal.
• 15:20
  Erin Gray: You need to be able, it needs to be secure and you need to be able to have your own login and you need to be able to upload it, period.
• 15:26
  Erin Gray: Full stop.
• 15:27
  Erin Gray: So also asking them, you know, with communication, like, do they prefer email?
• 15:31
  Erin Gray: Can you call them at all?
• 15:32
  Erin Gray: Is there an additional cost?
• 15:34
  Erin Gray: So just ask, like what I say is I ask all the questions.
• 15:37
  Erin Gray: And what I tell my clients is I always like to, when I'm interviewing someone, I will tell them, like, I will pay you for your hour of time.
• 15:44
  Erin Gray: I don't expect you to just have endless consultations for free.
• 15:48
  Erin Gray: But I want to be able to have an hour with you to ask my questions so that I can get them all answered versus feeling rushed to make a decision.
• 15:55
  Erin Gray: And then I'm already in an agreement with you, and then I find out I don't really like, you know, your services or the way you're speaking to me or something like that.
• 16:02
  Erin Gray: So I always advise clients like it is worth every single penny that you would pay an attorney for a consultation if they charge for a CPA and or a bookkeeper and insurance agents.
• 16:14
  Erin Gray: But I mean, I would just anybody that is gonna be helping you with your business, I always start that off.
• 16:18
  Erin Gray: Like, hey, would love to have a consultation with you, be happy to pay for you.
• 16:21
  Erin Gray: I mean, even people I've had in my business, like with um video editing or people that I've, you know, were gonna help me with some website stuff.
• 16:27
  Erin Gray: Like, I'll be happy to pay you for, you know, the time that we're gonna spend on the call just so I can ask my questions.
• 16:33
  Erin Gray: And I think it's money really well spent because then you get to see and you get to really get your answers clarified and it's well worth the investment.
• 16:42
  Erin Gray: Okay, so number five is do they actually work with your CPA and do they talk with them?
• 16:49
  Erin Gray: Or are you expected to be the middleman between both of them?
• 16:53
  Erin Gray: So I have yet to meet a CPA that actually knows bookkeeping.
• 16:59
  Erin Gray: And so and that's not really their job, really, right?
• 17:03
  Erin Gray: Like they they really are for the taxes and the planning.
• 17:06
  Erin Gray: So I get that.
• 17:08
  Erin Gray: But if you do not have a bookkeeper who is talking to your CPA and who you are talking to all three of them, or all three of you are talking, then I think sometimes things get lost in translation, or someone thinks somebody else is doing it versus like I had a client and I asked her about closing out year end.
• 17:27
  Erin Gray: And I was like, Well, how did your CPA do that if your bookkeeper told you that it wasn't closed out?
• 17:32
  Erin Gray: And she was like, Well, I don't know.
• 17:33
  Erin Gray: And then she goes back and asks the CPA, and the CPA is like, Well, I just assumed that it was closed out.
• 17:38
  Erin Gray: No, not an okay answer for me.
• 17:41
  Erin Gray: You know, I told my client, I'm like, absolutely not.
• 17:43
  Erin Gray: Like, we need to come back to your CPA and your bookkeeper and be like, okay, let's draw some, you know, expectations here because do not assume anything.
• 17:52
  Erin Gray: You need to ask me questions.
• 17:54
  Erin Gray: So maybe that's because CPAs don't want to ask the questions.
• 17:57
  Erin Gray: Maybe it's because they don't want to feel like they have to ask and then they're gonna charge you for it.
• 18:01
  Erin Gray: I don't know what it is.
• 18:02
  Erin Gray: But like I'm always up front, very upfront with all of the people I work with and very clear on expectations because don't assume.
• 18:10
  Erin Gray: Like, I don't want to work with anybody that just assumes, do not assume.
• 18:13
  Erin Gray: Making sure that your CPA and your bookkeeper are talking to each other and that, you know, this is more so CPA of like doing tax planning.
• 18:21
  Erin Gray: But with your bookkeeper, like there's a there's a place in QuickBooks where it says ask the accountant.
• 18:27
  Erin Gray: And I have seen some bookkeepers, if they don't know, they'll just file it, they'll categorize it under there instead of picking up the phone or sending you an email and being like, hey, what is this charge?
• 18:39
  Erin Gray: Where does it need to go?
• 18:40
  Erin Gray: So then at year end, you have all of these questions for ask my accountant when these are things that could have been done and taken care of all along the year.
• 18:48
  Erin Gray: So just be really clear like, what is your relationship like with either CPAs that you work with if you're looking for a new CPA, or I have a CPA already?
• 18:58
  Erin Gray: What is your, you know, feelings and thoughts on working with my CPA and working closely, like on a quarterly basis, so we can make sure we are, you know, knowing where we are versus the end of the year.
• 19:09
  Erin Gray: Okay.
• 19:10
  Erin Gray: And then the last one I would say is how do you ensure accuracy?
• 19:16
  Erin Gray: And like we already kind of talked about this, is like securing the financial data, right?
• 19:20
  Erin Gray: So they're taking care of your financial information, it's sensitive information.
• 19:25
  Erin Gray: So QuickBooks, like, what is their system to, you know, we already talked about the portal, but like QuickBooks, who else has access?
• 19:33
  Erin Gray: Like sometimes bookkeepers will have other bookkeepers that work for them.
• 19:36
  Erin Gray: So the person that you're talking to, and this goes for CPAs too.
• 19:40
  Erin Gray: So this is a bonus for you.
• 19:41
  Erin Gray: Whether you're interviewing your bookkeeper or your CPA, the question that you need to ask is Am I gonna be talking to you when it comes time for my books and for my taxes?
• 19:49
  Erin Gray: Because sometimes the question is no, or excuse me, the answer is no.
• 19:53
  Erin Gray: Actually, you're gonna be working with my, you know, newbie CPA that I just hired on, which I've had that conversation before as well.
• 20:01
  Erin Gray: That's not a problem, but I'm not gonna pay your 25-year rate of you CPA when I'm teaching and training your new CPA.
• 20:10
  Erin Gray: And also, I'm not gonna be spending time teaching and training above and beyond what just simple answers are, because let's just be honest, that's kind of your job.
• 20:20
  Erin Gray: So, really being very crystal clear of like, hey, are you gonna be the one doing my books?
• 20:25
  Erin Gray: Or am are you the face of the company and you have somebody else, which is not a problem, right?
• 20:29
  Erin Gray: Like, yay for them for scaling, but also like, how is all of this protected?
• 20:35
  Erin Gray: Who all has access to this?
• 20:37
  Erin Gray: How does all of this work?
• 20:38
  Erin Gray: Okay.
• 20:38
  Erin Gray: And then a bonus one for you is, you know, who, if you go on vacation, who do I get to call?
• 20:46
  Erin Gray: And some of them might say, Well, I don't go on vacation, you know, during the busy times.
• 20:51
  Erin Gray: That's not the answer I'm looking for.
• 20:53
  Erin Gray: Like, what is your protocol?
• 20:54
  Erin Gray: Period.
• 20:55
  Erin Gray: Like, tell me.
• 20:56
  Erin Gray: Like, do I don't expect you to answer my calls on vacation?
• 20:59
  Erin Gray: And let's just be honest, bookkeeping, it there's not really that much.
• 21:02
  Erin Gray: Like, you know, with bookkeeping, there's not a lot of things that like have to happen right now.
• 21:07
  Erin Gray: But like if they go out of town during, let's just say, typically they wouldn't, but let's just say that they were going out of town during like submitting your sales tax, or you know, when you go on when you do payroll.
• 21:20
  Erin Gray: I don't know.
• 21:21
  Erin Gray: It's just really being clear, like, what is their backup for you?
• 21:24
  Erin Gray: Because everybody deserves to go on vacation.
• 21:26
  Erin Gray: Everybody deserves to take time off.
• 21:28
  Erin Gray: And you also deserve to be able to have someone support you while someone else is on vacation.
• 21:33
  Erin Gray: Okay, that felt like a lot.
• 21:35
  Erin Gray: I know.
• 21:36
  Erin Gray: So go back, listen to this episode multiple times.
• 21:39
  Erin Gray: Take your pen and your piece of paper and write down all the questions.
• 21:42
  Erin Gray: As you know, if you ever need support, want support and mentorship along this lovely journey called entrepreneurship and life, I would be happy to support you.
• 21:52
  Erin Gray: Just fill out the or click on the link in the show notes and you can schedule a time that we can talk.
• 21:58
  Erin Gray: So, to recap, you know, what experiences do you have working with businesses like mine?
• 22:04
  Erin Gray: What software are you using?
• 22:06
  Erin Gray: Are they understanding your type of payment processor?
• 22:10
  Erin Gray: How are you willing to communicate?
• 22:13
  Erin Gray: What is included in your services?
• 22:16
  Erin Gray: And two more.
• 22:18
  Erin Gray: How do you ensure the accuracy and security of my financial data, along with what are you going to do when you go on vacation?
• 22:24
  Erin Gray: Okay, it's always a pleasure.
• 22:26
  Erin Gray: I'm rooting for you.
• 22:27
  Erin Gray: Every single one of you have every single thing within you already.
• 22:31
  Erin Gray: You are already highly successful, you are already highly prosperous and wealthy.
• 22:35
  Erin Gray: And I think a lot of us just need to actually believe it.
• 22:40
  Erin Gray: So until next time, I'll see you in the next episode.