Designing Better Healthcare Experiences (with Ben Callaghan)
“We need to solve for all of that, so that it's more rewarding, more enjoyable, because that's where the cost savings will come in. That's where the innovation will come." - Ben Callaghan
Ben Callaghan, Chief Experience Officer at Empara, joined me this week to discuss how design can actually play a huge role in fixing many of the problems in our industry.
Before working at Empara, Ben actually attempted to launch a ski design company, and we discussed how that experience designing physical products still informs his design philosophy.
Ben focuses on the experiences that patients have…
The skinny
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