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The Greatest Complement with Larson Home Services · Ask The Experts

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  Speaker 1: Thirteen ten WI b A and ask the experts. Joining
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  Speaker 1: us this morning is mister Andrew Larsen of Larsen Home Services.
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  Speaker 1: Of course you can get to know Andrew. You can
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  Speaker 1: learn more also about larsenorm Services all on their website
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  Speaker 1: Larsenhome Services dot com. That's l A R S O
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  Speaker 1: N Home Services dot com. Speak of getting to know Andrew.
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  Speaker 1: I hope you've had a chance to follow them on
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  Speaker 1: social media. They've got great videos that go up and
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  Speaker 1: some other really good information available to you. And you
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  Speaker 1: can find Larsenome Services and Andrew right on your favorite platform,
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  Speaker 1: whether it's where are the kids these days? Facebook and
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  Speaker 1: all those really cool things. As we talk with great
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  Speaker 1: stuff about great stuff and cool things with Andrew, don't
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  Speaker 1: forget about tell phe number for Larsenome Services six oh
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  Speaker 1: eight five three five forty three forty three. That's six
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  Speaker 1: O eight five three five forty three forty three, without
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  Speaker 1: any further ado, Andrew, how are you doing this morning?
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  Speaker 2: I'm doing excellent and I just want you to know
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  Speaker 2: that you just aged yourself. You So what are the
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  Speaker 2: kids doing now? Is Facebook? Kids don't use Facebook? No
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  Speaker 2: on MySpace. They've never heard of their it's Snapchat pretty
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  Speaker 2: much primarily the only thing. But yeah, Facebook, I remember
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  Speaker 2: when Facebook was people us for old people.
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  Speaker 1: Remember when it was like an exclusive party, like you
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  Speaker 1: had to get an invite to join, and like all
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  Speaker 1: the cool kids were there. That's apparently not the thing anymore, huh.
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  Speaker 2: It was way back in the day that that's before
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  Speaker 2: Facebook and Google ruled.
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  Speaker 1: Yeah the world they sure, Oh yeah.
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  Speaker 2: You know.
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  Speaker 1: It's funny about is about like where we are now
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  Speaker 1: and the great world of information sharing and you know,
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  Speaker 1: all these fantastic opportunities to get words word out and
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  Speaker 1: share knowledge. Nothing also beats, though, good old fashioned getting
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  Speaker 1: together with with other folks in similar fields or other
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  Speaker 1: folks in the same field, maybe in different areas. And
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  Speaker 1: you had a chance actually to speaking of partaking in
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  Speaker 1: some information and information sharing. You recently got a chance
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  Speaker 1: to attend a con Diference with about the roofing industry
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  Speaker 1: and kind of what it's all about. And this is
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  Speaker 1: one of the things I love about you is we've
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  Speaker 1: talked about your team at Largstom Services continuing education, but
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  Speaker 1: it starts at the top. You also do a lot
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  Speaker 1: of spend a lot of time learning about different products,
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  Speaker 1: learning about the industry. Let's talk about this this recent
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  Speaker 1: conference you attended.
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  Speaker 2: Yeah, so this wasn't really a conference. So this is
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  Speaker 2: something it's a networking group. And I've been involved in
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  Speaker 2: this for all since like twenty twenty. I remember our
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  Speaker 2: first conference. It was actually in Florida and it was
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  Speaker 2: in February of twenty twenty, and there was all these
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  Speaker 2: like little whispers about this thing called cool ooh, like
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  Speaker 2: yeah whatever, and no big deal, and then like a
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  Speaker 2: month and a half later, boom, the world trust out. Anyway,
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  Speaker 2: it takes me back. But so no, I get together
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  Speaker 2: with these other with these other roofing contractors, and it's
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  Speaker 2: it's not to really talk about products. It's more to
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  Speaker 2: talk about business practices and the changing world of contractors
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  Speaker 2: and roofing. And you know, one of the things I
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  Speaker 2: think one of the last shows we kind of talked
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  Speaker 2: about business, business ethics and being able to choose the
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  Speaker 2: right contractor. And in something that that I'm really proud
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  Speaker 2: of is that, you know, we've we've put our money
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  Speaker 2: where our mouth is for the past fifteen years and
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  Speaker 2: and a lot of contractors will say, oh, yeah, you know,
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  Speaker 2: if anything's wrong with it, give me a call. Well,
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  Speaker 2: we put it in writing. I mean, if there is
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  Speaker 2: something wrong, we will fix it for free pretty much forever.
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  Speaker 2: I mean, it is what it is. If there's something
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  Speaker 2: wrong with something that we did, I mean, man, sometimes
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  Speaker 2: we go overboard. I never forget about the lady called
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  Speaker 2: and said her downce ball was broken. I get there
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  Speaker 2: and you know it's got holes all over it. I
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  Speaker 2: think I've talked about this and it's all blood. Well,
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  Speaker 2: her dog chase to squirrel up the downpat rip the dowart.
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  Speaker 2: Should we fix that for free? No? But we did. Ah,
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  Speaker 2: you know, like I'm like, you know, next time you
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  Speaker 2: might have to pay for the next one. But we
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  Speaker 2: talk about business ethics and meeting all these other contractors.
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  Speaker 2: There's probably about fifty fifty companies. They're roofing companies from
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  Speaker 2: basically every corner east coast, west coast, south, you know, north, everywhere.
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  Speaker 2: And what was super surprising to me was, you know,
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  Speaker 2: I always talk about this. We do it this way,
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  Speaker 2: we do it this way. We charge enough so we
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  Speaker 2: can stay in business to help our homeowners out in
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  Speaker 2: the future if they have problems. And I lost count
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  Speaker 2: at the amount of other roofers that pulled me aside
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  Speaker 2: and said, hey, just want you to know that we
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  Speaker 2: model our business after the way you do things. And
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  Speaker 2: I'm like me, you know, when some of these people
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  Speaker 2: have been in business for twenty five, thirty forty years,
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  Speaker 2: but because of social media, because of podcasts, they see them,
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  Speaker 2: they watch them, they hear what we talk about in
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  Speaker 2: the way that we do things. And so it goes
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  Speaker 2: back to what I've had some of my other buddies,
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  Speaker 2: Buddies and slash competitors here in the Madison area saying, gosh,
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  Speaker 2: you know, you talk about everything that you do, you
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  Speaker 2: say the way you do it, and then magically, like
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  Speaker 2: six months or a year later, another contractor is doing
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  Speaker 2: the same thing. And I always take the stance of
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  Speaker 2: but if we can do things better or be like
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  Speaker 2: a trend setter, and those trends trickle down to other contractors,
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  Speaker 2: that means for me, whether they go with us or
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  Speaker 2: go with somebody else, they're going to get a better
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  Speaker 2: job done if people are trying to do it the
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  Speaker 2: way we do it. And there's something good about that too, right,
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  Speaker 2: I mean, contractors have got the worst reputation for leaving
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  Speaker 2: people high and dry, not doing a good job. Not
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  Speaker 2: you know coming back if there's a problem where if
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  Speaker 2: I can talk about the way that we do things,
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  Speaker 2: the way we warranty things, the way we like it
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  Speaker 2: is right in our model, like we service to a fault,
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  Speaker 2: meaning sometimes we fix things that we shouldn't for free,
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  Speaker 2: but we do anyway because once you're part of once
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  Speaker 2: you're part of our family, you're part of our family,
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  Speaker 2: and that's how we take care of it. So making
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  Speaker 2: other contractors better through talking about it is great. And
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  Speaker 2: having contractors from Florida and Washington, Massachusetts, but I lost
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  Speaker 2: count come up to me and say that they want
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  Speaker 2: to run things ethically and morally the way we do
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  Speaker 2: it just made me feel really good.
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  Speaker 1: As you should and it's it's amazing and we're we're
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  Speaker 1: you know we I've talked about having the opportunity to
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  Speaker 1: work with you and work with your team at Arsenal Services.
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  Speaker 1: The old the old adage of a rising tide lifts
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  Speaker 1: all boats, and we're seeing it obviously, the standards being
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  Speaker 1: being great, you know much being risen up here in
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  Speaker 1: Madison for the work that you guys are doing here
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  Speaker 1: at at Larsenoalm Service. And people say, well why And
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  Speaker 1: one of the things I know about you, Andrew, is
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  Speaker 1: because you take the time to do things right, you
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  Speaker 1: build this reputation, which means when a neighbor needs in
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  Speaker 1: the roof, for when when somebody says, you know what,
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  Speaker 1: it's time to upgrade our gun it it. The truth is,
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  Speaker 1: and I don't want to lift the things that expose
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  Speaker 1: at all, but the truth is it's good for the homeowner.
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  Speaker 1: It also ultimately is really good for you and your
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  Speaker 1: team at large home services as well to do things
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  Speaker 1: right by folks.
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  Speaker 2: Well exactly. I mean, that's what keeps us growing, that's
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  Speaker 2: what keeps us busy, That's what keeps guys working, That's
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  Speaker 2: what keeps them getting further ahead in their own lives.
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  Speaker 2: And when other contractors say to me, how can you
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  Speaker 2: put a lifetime workmanship warranty on everything that you do?
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  Speaker 2: I say, how can you not? I mean you're telling
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  Speaker 2: me that, you know, after seven or eight years, someone
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  Speaker 2: calls you back and like, I don't know, shingle blew
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  Speaker 2: off or the roof is leaking. You're not going to
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  Speaker 2: go fix it? They say, well, yeah, probably. I'm like, well,
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  Speaker 2: then put it in writing. Yeah, just put it in writing.
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  Speaker 2: You're going to go fix it, so I mean some will,
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  Speaker 2: some won't. Some Some some contractors run a hard line
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  Speaker 2: on an X amount of year warranty, And for me,
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  Speaker 2: it's just kind of like, I don't know, if if
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  Speaker 2: I sell a couple of their last set of gutters
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  Speaker 2: and their last roof and they have an issue, We're
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  Speaker 2: just going to go back and take care of it.
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  Speaker 2: And also that's I mean, that's what gets us more business.
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  Speaker 2: You know, it's not it's not rocket science. Carrious customers
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  Speaker 2: and they will tell people about it. I mean, we
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  Speaker 2: take care of our customers and we talk loudly about it,
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  Speaker 2: and the news has gotten around to other contractors all
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  Speaker 2: over the country, which was insane to me. But it
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  Speaker 2: makes them better, it makes us better, and when they
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  Speaker 2: think we're at the very top, it just wants me
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  Speaker 2: to keep getting better. What better can we do for
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  Speaker 2: the community, for our customers, What more can we possibly do?
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  Speaker 2: Kind of gets me fired up. So it's more of
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  Speaker 2: a we're very rejuvenating, let's put it that way.
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  Speaker 1: As it should. It doesn't help to Andrews, as anybody
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  Speaker 1: that's driven around town has noticed. There's you've got a
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  Speaker 1: good team. You've gotta you've got to you've got a
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  Speaker 1: large team at Large Home Services. That's got to help
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  Speaker 1: as well. Is the opportunity is is if something needs
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  Speaker 1: to be addressed, you've got the you've got the manpower
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  Speaker 1: to do it. And I think sometimes, you know, as
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  Speaker 1: we go through this, you know, we just got done
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  Speaker 1: with spring. Now that we're into summer, people start start
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  Speaker 1: having having you know, there's people knocking on their door,
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  Speaker 1: Hey we'll do this, we'll do that. Uh, they're there
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  Speaker 1: certainly to when you assign on the thatline, then you
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  Speaker 1: oftentimes don't hear from them. And something. It's got to
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  Speaker 1: help too having just a phenomenal staff and a and
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  Speaker 1: a and a and a large staff as well to
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  Speaker 1: really address any type of concerns and be there for
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  Speaker 1: people when when they're needed, when you're needed.
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  Speaker 2: Sean, And that goes back to when people get estimates
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  Speaker 2: from us and say that you know, we're expensive, and
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  Speaker 2: I say, we're not expensive. We're priced appropriately so that
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  Speaker 2: we can pay all of these people. Because if you
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  Speaker 2: want great service, we have to have the people to
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  Speaker 2: back that up. Right. If every single employee that I
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  Speaker 2: have is always on a job swinging a hammer, then
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  Speaker 2: how can we go back and address warranty issues, service issues. Honestly,
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  Speaker 2: some people just you know, they just want us to
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  Speaker 2: come out and look at something and talk to them.
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  Speaker 2: If every single person I have is always constantly being
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  Speaker 2: run into the ground by you know, being on a
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  Speaker 2: roofing site or be doing gutters or in somebody's attic,
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  Speaker 2: we're not going to be able to get back to
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  Speaker 2: people's homes. So in order to have a staff like that,
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  Speaker 2: in order to have the infrastructure like that, you have
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  Speaker 2: to charge appropriately, you know. Of course, of course there's
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  Speaker 2: profit in a business. If there wasn't profit, then nobody
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  Speaker 2: would do it. But I think some people look at
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  Speaker 2: prices and go, well, that's insane. Well it's not. There
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  Speaker 2: is some left over at the end of the year,
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  Speaker 2: and we don't need to get into details, but like,
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  Speaker 2: there has to be money left over to keep growing,
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  Speaker 2: to keep hiring, to keep trying to get better, to
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  Speaker 2: keep expanding the more locations, to be able to help
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  Speaker 2: more homeowners. And that's always the philosophy. But yes, we
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  Speaker 2: have a great infrastructure of people. We have the best people.
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  Speaker 2: But yeah, we have people that at certain times are
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  Speaker 2: actually on call to do a rapid response roof leaking issue,
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  Speaker 2: someone calls them the roof is leaking. Wellat ninety nine
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  Speaker 2: point n of roofing companies that you called and said
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  Speaker 2: I have a roof leaking, they'd be the great. We'll
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  Speaker 2: get there next week. We can get there while it's
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  Speaker 2: still raining. There's something that we do. We want to
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  Speaker 2: be able to tarpe it, quick fix it until we
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  Speaker 2: can come back really address what the issue is. Sometimes
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  Speaker 2: it's a restore, sometimes it's a new roof, but we
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  Speaker 2: can get there and kind of like you know, uh,
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  Speaker 2: put a tourniquit, put a tourniquit on the wound for
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  Speaker 2: a little while. But it takes people to do that.
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  Speaker 1: It's really good to work too, not only as you
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  Speaker 1: get a you know, we talk about the great you know,
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  Speaker 1: the great team around you, the great products. Also feels
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  Speaker 1: really good that you know, like when the job is done,
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  Speaker 1: you as a homeowner can feel good about it that
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  Speaker 1: everything was done right. And you've also got a secret weapon.
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  Speaker 1: You've got your dad Greg as well, who comes by
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  Speaker 1: and checks on all the work as well to make
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  Speaker 1: sure everybody's keeping everything on a very very high level.
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  Speaker 1: It is a great day to pick up phone gimmick
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  Speaker 1: call Larst Home Services six oh eight five three five
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  Speaker 1: forty three forty three. That's five three five four three
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  Speaker 1: four three for Larsen Storme Services the website Larsenhomeservices dot com.
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  Speaker 1: That's l A R. S o N Home Services dot com. Andrew,
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  Speaker 1: it's always fantastic talking with you, my friend. You enjoyed
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  Speaker 1: this beautiful day. We'll talk real soon.
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  Speaker 2: All right, We'll see you later.
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  Speaker 1: Kevin ham Hamsarbercare comes your way next right here on
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  Speaker 1: thirteen ten wib i