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Customer success and the role of community - Interview with Elaine Richards of 37signals
Today’s interview is with Elaine Richards, who is the COO of 37signals, the makers of Basecamp and HEY. She joined 37signals in 2021 and joins me today to talk about customer service and customer experience in small to mid-market companies, customer success and the role of community, leadership and remote work and their EoS (everyone on support) initiative amongst other things including satnavs and legendary sandwich shops around the world.
Read the show the interview highlights here.
This interview follows on from my recent interview – Even CX champions are struggling to keep up with rising…
The skinny
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