Latest / Becker’s Healthcare Podcast / Community and Clinical Workflow Insights for Hypertension Care: Part 2

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Community and Clinical Workflow Insights for Hypertension Care: Part 2 · Becker’s Healthcare Podcast

0:00
- Thanks so much for tuning in to the
0:01
- Becker's Healthcare podcast.
0:03
- This is the second episode of a three
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- part series produced in partnership with the American
0:08
- Heart Association,
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- community and clinical workflow insights for hypertension care.
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- In this episode, we're joined by Gracianne Garces,
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- chief strategy and external affairs officer of the
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- Tejano Center for Community Concerns,
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- Susan Bolin, manager of nursing operations at Avenue
0:26
- three sixty health and wellness,
0:28
- and Erin Sims,
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- LVN and hypertension nurse champion at Avenue three
0:33
- sixty health and wellness.
0:35
- Thanks for listening, and be sure to stay
0:37
- tuned for our third and final episode.
0:40
- So good morning, everyone. I'm so grateful for
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- the opportunity to be here with you today.
0:45
- Before anything else, I do wanna extend our
0:48
- sincere gratitude on behalf of Tejano Center to
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- the American Heart Association
0:52
- for their thoughtful and intentional partnership.
0:56
- Your commitment to walking alongside community organizations like
1:00
- the Hanoi Center
1:01
- truly does reflect a shared belief that every
1:04
- neighbor
1:05
- deserves the opportunity
1:07
- to lead their healthiest life.
1:10
- What makes this specific partnership or what has
1:13
- made it and continues to make it special,
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- and especially meaningful is that it goes beyond
1:20
- the funding and the programmatic
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- engine that we have established together.
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- It is rooted in listening to community needs,
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- in building trust,
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- and in creating sustainable pathways towards healthier futures
1:34
- for all of our neighbors.
1:36
- We are incredibly proud of what of what
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- we have been able to build together and
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- excited to continue deepening
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- that impact.
1:47
- To better understand why this work matters, I
1:50
- first wanna share a little bit more about
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- who Tejano Center is
1:54
- and the communities
1:55
- that we live to serve every single day.
2:00
- Tejano Center is a community centered
2:02
- organization
2:04
- dedicated to empowering families and transforming communities
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- through education,
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- social services,
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- housing stability,
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- and wellness initiatives.
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- For decades, our work has focused on walking
2:18
- alongside families
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- holistically,
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- recognizing
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- that long term opportunity
2:25
- and stability require support across multiple areas of
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- life.
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- Across all of our programs and services,
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- Tejano Center serves more than 46,000
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- individuals
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- and families
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- annually
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- throughout the Greater Houston area and Brownsville, Texas.
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- That reach
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- reflects the scale of community need, but most
2:48
- importantly,
2:49
- it demonstrates
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- the trust that has been built within the
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- neighborhoods that we have served since 1992.
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- At the Hanoi Center, we understand that community
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- outcomes are deeply connected to everyday realities.
3:03
- Access to nutritious food, preventative care, education,
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- stable housing,
3:08
- trusted support systems, all influence a person's ability
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- to live a healthy life.
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- That understanding
3:15
- has led us to strengthen our health pillar,
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- an area of work focused on improving community
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- wellness through prevention,
3:24
- education,
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- access, and partnership.
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- One of the strongest
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- examples of that work
3:30
- is LaTientita.
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- LaTientita
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- began
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- with a simple but important question.
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- How do we create a model
3:40
- that addresses food insecurity
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- while also creating healthier futures for families,
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- essentially addressing this issue systemically?
3:50
- So what is Latiandita?
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- Latiandita was created
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- as a culturally responsive,
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- dignity centered wellness model
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- designed to address food insecurity
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- while advancing
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- long term health outcomes.
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- But more than anything,
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- La Fiendita was created with the belief that
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- families,
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- regardless of where they come from, the challenges
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- that they're leading,
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- the struggles that they're facing,
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- all deserve access to healthy food in a
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- way that feels empowering,
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- welcoming, and most importantly, that is always rooted
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- in the preservation
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- of their dignity.
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- We wanted to move beyond the traditional food
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- pantry model
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- and instead create a community centered space where
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- families could access
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- nutritious food, but also
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- education,
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- wellness resources, and trusted support.
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- In 2025
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- alone, LaTiendita
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- served more than 26,000
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- individuals and families.
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- More than half of that is representative
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- of our organization's overall impact.
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- Families who visit La Tendita
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- gain access to healthy quality foods, nutritious education,
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- health screenings and awareness tools,
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- connections to wrap around services,
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- trusted guidance and support.
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- This work would not be possible without intentional
5:11
- partnerships.
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- The American Heart Association
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- has been with us from the very beginning
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- and has been there with us every step
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- of the way as we have expanded our
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- vision around prevention, education,
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- and hypertension
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- awareness.
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- The Houston Food Bank has also been an
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- essential partner in helping ensure families have reliable
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- access to that nutritious food.
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- Together, these partnerships have allowed us to build
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- a model that address both immediate needs and
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- long term wellness.
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- What makes
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- most powerful is that it meets families where
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- they are and creates opportunities for healthier living
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- spaces
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- where trust already exists.
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- As we continue growing Latin Dita, we realize
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- food access alone was not enough if we
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- truly wanted to impact
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- hypertension
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- and chronic disease outcomes.
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- As we know, hypertension is often called a
6:09
- silent condition because many individuals do not realize
6:12
- that they are at risk until serious health
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- complications or complications occur.
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- Recently,
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- I went in for my wellness check and
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- shouldn't have been surprised, but was, as I'm
6:22
- sure we often are, at how elevated my
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- numbers were. I had no symptoms. I had
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- absolutely no indicators.
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- But I was fortunate enough to be sitting
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- with my physician, and we immediately started addressing
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- the issue.
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- Unfortunately, this is not ideal for those whom
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- frequent.
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- In the communities we serve, barriers such as
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- limited health care access,
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- food insecurity,
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- transportation,
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- challenges, and lack of preventative education can make
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- early intervention
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- even more difficult.
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- That is
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- where plays an important role and why this
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- hypertension initiative was so important.
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- We are uniquely positioned to engage neighbors in
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- trusted,
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- familiar environments
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- where conversations
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- around health can happen naturally.
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- Through our nutrition education efforts, families learn how
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- to shop intentionally,
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- how to understand
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- nutrition labels,
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- how to prepare healthier versions
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- of culturally familiar meals,
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- and how to build
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- sustainable
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- habits at home.
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- And now thanks to this hypertension
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- initiative
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- and the hypertension awareness kiosk specifically,
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- neighbors are empowered
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- to monitor their blood pressure,
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- learn about hypertension risks and what they mean,
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- to normalize proactive health monitoring,
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- and how to begin conversations
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- about prevention and care.
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- Our role is not to replace health care
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- providers,
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- but it is to help bridge the gap
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- between community and care by increasing awareness, reducing
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- barriers,
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- and helping families take that first step toward
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- healthier living.
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- Because these services are delivered in trusted community
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- spaces,
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- neighbors are often
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- more willing to engage,
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- more willing to ask questions,
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- and have more courage to seek support.
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- But as I'm sure we have all come
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- to understand in our respective roles,
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- creating healthier lives requires more than one service
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- and definitely more than one organization
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- as a testament to everyone that's here today.
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- It requires an ecosystem of care working together
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- holistically.
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- At Tejano Center, we believe true community wellness
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- must be approached holistically.
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- Families cannot fully focus on their health when
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- they are simultaneously
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- navigating food insecurity and all of the other
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- challenges that they face.
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- That is why Latiendita functions as part of
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- a broader ecosystem of care through this initiative.
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- Through coordinated partnerships and wrap around support,
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- we've helped chart pathways towards healthier lives.
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- The ecosystem has included our community health workers
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- who provide trusted guidance, resource navigation,
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- and follow-up support,
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- nutrition education and wellness resources,
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- reliable access to healthy foods, family support programs,
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- and wrap around services
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- to help entire households thrive,
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- prevention and awareness partnerships
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- with organizations
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- like the American Heart Association
9:32
- and everyone that's on this webinar now.
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- And, of course, health care providers and clinics.
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- This model allows us to meet immediate needs
9:41
- while also helping families move toward long term
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- wellness and stability.
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- Most importantly, it reinforces
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- that health equity work is strongest when it
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- is collaborative,
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- culturally responsive,
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- and relationship driven.
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- One of the most impactful
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- outcomes that we have seen through this collaboration
10:00
- has been the creation
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- of a stronger community referral
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- ecosystem.
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- Through our strong partnership with the Heart Association,
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- we've been able to strengthen and expand a
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- community referral ecosystem that moves beyond the awareness
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- alone.
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- Together, we recognize that education and screens are
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- important, but true impact happens when neighbors are
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- successfully connected to ongoing care.
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- This partnership has self ship helped shift our
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- work from awareness
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- to action to care.
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- Through this ecosystem,
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- neighbors identified as at risk or in need
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- of support
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- can be connected to health care providers,
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- health clinics,
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- screenings, and continued care management.
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- We're incredibly grateful to collaborate with several health
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- care and community partners
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- who help make these connections possible.
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- What makes this approach especially impactful is that
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- families are not expected
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- to navigate what are already complex health care
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- systems alone.
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- Instead,
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- they're supported through trusted relationships and intentional
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- warm referrals
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- that help reduce barriers to health.
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- This is helping us create a more connected
11:13
- and community centered pathway toward prevention
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- and long term health management.
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- And we're already seeing impactful impact from these
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- connections
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- and referrals
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- across our communities.
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- Since launching the hypertension initiative with the American
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- Heart Association in 2024,
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- we've continued seeing meaningful engagement
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- and impact across our Houston, Broadway,
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- and Pasadena locations.
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- We see more than numbers in the data.
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- We see neighbors who are taking proactive steps
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- towards healthier lives and families who are being
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- connected to resources and care they may otherwise
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- not have accessed.
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- One of the most significant outcomes has been
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- the growing number of referrals and successful connections
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- to health care providers
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- and clinics.
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- This is especially
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- key because these efforts
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- are currently taking place in only two of
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- three of our largest La Quintita sites.
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- Even with just those two locations,
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- we are already seeing the power of trusted
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- community based referral pathways.
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- The impact
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- reinforces that when prevention education,
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- trusted relationships, and health care partnerships work together,
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- we can create that strong long term
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- outcome for the communities we serve.
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- As we continue
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- expanding this work, we are incredibly grateful for
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- the partnerships helping make this vision possible.
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- At its core, the hypertension initiative is about
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- so much more than hypertension
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- while building healthier communities through dignity,
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- prevention,
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- trust, and partnership.
12:50
- Latiandita
12:51
- has demonstrated what is possible
12:53
- when organizations
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- come together to address both immediate needs and
12:58
- long term health outcomes.
13:00
- We're incredibly grateful for the partnership and shared
13:03
- commitment that has made this work possible.
13:06
- Together, we're helping families move beyond crisis response
13:10
- towards long term wellness and stability.
13:12
- Thank you again for the partnership, for your
13:14
- support, and for your belief in community centered
13:17
- health solutions.
13:19
- And I am more than happy to talk
13:21
- about the work that we're doing, the model
13:23
- that we take through La Tiandita,
13:25
- and specifically
13:26
- the very intentional ecosystem
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- of referral partners that we've established.
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- Well, almost good afternoon. Hi. I'm Susan Bolin.
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- I'm the manager of nursing operations for Avenue
13:38
- three sixty, which is an FQHC
13:41
- agency. We have six clinics surrounding Houston, and
13:43
- we actually have one hospice.
13:45
- I just would like to thank all the
13:47
- previous presenters on this collaborative for sharing their
13:50
- informative information about what they're doing in their
13:53
- places in different parts of the country. And
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- it's I think it's really important, and it's
13:57
- interesting how we are all trying to achieve
13:59
- the goal of getting people in the community
14:01
- and our patients to know their numbers because
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- we all know the negative effects if they
14:06
- don't.
14:07
- As you can see, there are many types
14:09
- of ways to develop projects and to serve
14:11
- our communities.
14:13
- And this could not have been possible without
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- the continuous
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- support of the American Heart Association locally with
14:20
- Veronica Sanchez, thank you very much again, and
14:22
- the,
14:23
- team in Chicago.
14:25
- They were always there. We needed anything, whether
14:27
- it was literature for our patients or we
14:29
- had questions about things, and then the collaborative
14:31
- meetings that we would have throughout the year.
14:33
- It really has been an enjoyable project for
14:36
- me, and I think the other people in
14:37
- my team feel the same way.
14:39
- So many of our values and missions basically
14:42
- are surrounded by providing high quality care to
14:45
- our patients, and one of our vision statements
14:47
- is that we would like to be the
14:49
- provider of choice for our patients.
14:51
- I don't know if many of you know
14:52
- what an FQHC
14:54
- is. I didn't before I came to Houston.
14:56
- I came from an acute care hospital, so
14:58
- I learned that it was a federally qualified
15:00
- health center,
15:01
- which is something that we basically are we
15:05
- work off of grants. And so everything that
15:07
- we do down to the pencils that we
15:08
- use on our desks
15:09
- are funded by grant money. We are one
15:12
- of 71 FQHCs in Texas and one of
15:15
- eight in the greater Houston area.
15:17
- We offer primary care, HIV, STD services, behavioral
15:21
- health, dental, and pediatrics
15:23
- with a focus on inclusive care for LGBTQ
15:27
- and those communities.
15:28
- We're also one of the only FQs in
15:30
- Houston to have a hospice.
15:33
- We use a sliding fee scale. We accept
15:35
- Medicaid, Medicare, and many other private plans.
15:39
- The collaborative. We are really honored to be,
15:42
- we applied and we got selected to participate
15:45
- in this three year project, and it's been
15:47
- a really great experience.
15:49
- We've met a lot of people at conferences
15:51
- and on our collab meetings from Buffalo, Columbus
15:54
- and from Houston, and it's been wonderful because
15:56
- we have learned from each other. We've been
15:58
- talking about our successes and our challenges, and
16:00
- I really think that has been instrumental
16:02
- in helping us get through all this and
16:04
- develop our projects.
16:06
- Avenue 360, we serve about 12,000 people every
16:09
- year. And so out of those, we have
16:11
- about two thousand people that have hypertension. About
16:13
- half of those are controlled. So the goal
16:15
- of our project was to help get more
16:17
- of those people under control and to close
16:19
- our care gaps.
16:21
- So this is the first slide. I'm gonna
16:23
- kinda take you down into the the basement
16:25
- workroom of our group because for a lot
16:27
- of us, including myself, this was the first
16:29
- grant that we've all worked on where we
16:31
- really had to build it and see what
16:33
- we could do with it. So I called
16:34
- the launch, and this is one of our
16:36
- first slides. This was actually a local meeting
16:38
- that we had in Houston, and we were
16:40
- invited to a luncheon where we met our
16:42
- other Houston collaborators. So we had the nurse
16:44
- champion at the time. It was me, a
16:45
- dietitian.
16:46
- We had a provider champion. We had several
16:49
- bilingual
16:50
- CMAs on the frontline for support, quality social
16:52
- work, our LVN staff, and a DNP student,
16:55
- which was instrumental
16:57
- a little bit later on into this project
16:59
- as I will show you.
17:01
- So there was a lot of work. Even
17:03
- though we we got accepted, we were very
17:04
- happy to be doing this. It was, as
17:06
- many of you know,
17:08
- who started this, it was you know, we
17:09
- worked for a couple months, many meetings trying
17:11
- to figure out how we were gonna approach
17:12
- this. And so we had run data. We
17:15
- had twenty two hundred patients with the diagnosis
17:17
- of essential hypertension.
17:18
- The team, we divvy up the list. We
17:20
- made our calls, and we came down to
17:21
- a number of 30 patients who were interested
17:23
- and committed to join our initiative.
17:26
- We also had our frontline who kind of
17:27
- would determine we made these calls. Are these
17:29
- people gonna stick with the program? They're saying
17:31
- yes, but are they really gonna stick with
17:32
- it for, our pro our cohorts for three
17:34
- months in nature? So the grant funds that
17:37
- we received were wonderful because we were able
17:39
- to buy our blood pressure monitoring kits. We're
17:41
- able to give them goodie bags. We're able
17:43
- to give them grocery store incentives if they
17:45
- stayed in the program each month and did
17:47
- what they were supposed to do by attending
17:48
- meetings and meeting with our provider and our
17:50
- dietitians.
17:51
- And it also helped with ride assistance because
17:53
- that is what transportation is one of the
17:55
- big barriers that we do have in our
17:56
- area.
17:57
- One of our biggest challenges probably was, and
18:00
- our DMP and student was instrumental in this.
18:02
- She basically did the dive and the footwork.
18:04
- We would have a very difficult time finding
18:06
- a home blood pressure monitor that connected with
18:08
- our EHR.
18:10
- And we do use Epic, but because of
18:12
- the type of Epic that we have, we
18:15
- were unable to find one. So that was
18:16
- probably our biggest challenge. Then we had a
18:18
- launch in how are we going to get
18:20
- the data from the patients
18:22
- and be able to record to,
18:24
- be involved in this.
18:25
- Let's see what else we did have some
18:26
- luncheons. We had some cooking classes. We had
18:28
- exercise classes. We have people from the community
18:31
- come and talk. We did have if you
18:33
- were in the program, you would automatically be
18:35
- free enrolled into the FoodRx program, which other
18:37
- people on this call have talked about. And
18:39
- that was basically gonna supply our patients with
18:41
- 30 pounds of fresh produce
18:43
- every week.
18:45
- And I don't think a lot of people
18:46
- realize that. And so they were pretty excited
18:48
- to have that done. But as many of
18:51
- you know, there were bumps along the way.
18:53
- We got through it. Our first cohort was
18:55
- very in person,
18:56
- and we had many challenges with that. People
18:58
- would cancel. They couldn't get there. They had
19:00
- babysitting issues.
19:01
- Work was involved.
19:03
- And so I basically this slide, the fun,
19:06
- the work, the fun, the work. So we
19:08
- did a lot of things. We tried to
19:09
- make it fun. I tried to make it
19:11
- fun for our group. We tried to get
19:12
- our clinics involved because if you don't have
19:14
- buy in from your frontline staff and your
19:16
- providers, you're not gonna have a successful program
19:18
- because nobody knows what you're doing. So we
19:20
- had a lot of communication
19:22
- with all these groups talking about it, going
19:24
- to their individualized staff meetings,
19:26
- and I think that helped to because when
19:28
- you have people who know what you're doing,
19:30
- then you get buy in and you can
19:32
- make your program more successful.
19:34
- So here's one of the groups we started
19:37
- receiving some of our awards for our participation
19:39
- is from the
19:40
- And so that's always a little bit of
19:42
- gas for for the tank and kept us
19:44
- going,
19:45
- and it was fun.
19:47
- Then the challenges, as I said, we had
19:48
- a hard time finding a blood pressure machine
19:50
- that connected with our EMR,
19:53
- transportation issues, as I mentioned, people not able
19:56
- to come to the meetings.
19:57
- And then right. A little big thing was
19:59
- a lot of our, clients, our patients are
20:01
- not tech savvy. So to say, oh, sign
20:04
- up for MyChart or to try to set
20:05
- up a Zoom meeting, it was a lot,
20:07
- and these were some of the the barriers
20:09
- and the challenges that we met. But we
20:11
- kept trying to roll it around. So then
20:13
- our DMP student, she had to write her
20:15
- thesis. So she had to come up with
20:17
- a thesis project,
20:18
- and so we did a pivot.
20:20
- So from, like, cohort one and two, they
20:22
- were a little but in three and four,
20:24
- we became totally remote.
20:26
- We have a new champion
20:27
- which joined the team, and she had the
20:29
- magic touch to be able to make that
20:31
- final phone call to get people enrolled and
20:33
- scheduled to engage the patients,
20:35
- keep them on track, have them send in
20:37
- the readings, and do all that stuff. We
20:39
- continue with our gift cards. Our EHR team
20:42
- was really great. We developed a quick referral
20:44
- system link for the providers. So if they
20:46
- had a patient that had high central hypertension
20:48
- diagnosis, they could send the referral with a
20:50
- click of a button and get it to
20:52
- our group, and we could give them a
20:53
- call. Then we had nursing and our DMP
20:55
- students, as I said,
20:57
- getting to all the meetings and continuously
20:59
- looking for people support for this,
21:02
- hypertension
21:02
- project.
21:03
- So the DNP student, we had to help
21:05
- her develop this thesis that she had. So
21:07
- we we kept refocusing,
21:09
- and we went down a different path. And,
21:11
- basically, what she ended up picking and with
21:13
- our help was she calls it a personalized
21:16
- coaching program to improve hypertension management.
21:20
- And I think that
21:21
- with her input, because she was kind of
21:23
- we've called her our our student of the
21:25
- operations
21:26
- because she was looking stuff up. She was
21:28
- doing research, what works out there, what has
21:31
- shown to work within the last five years.
21:33
- So she basically gave us articles to read.
21:36
- So I can say part of our project,
21:37
- it was really evidence based.
21:39
- So she we have this two pronged approach.
21:41
- It was the weekly phone calls, which was
21:43
- reaching out to the patients, giving the personal
21:45
- touch, couldn't leave voice mails. We had to
21:47
- actually get in touch with the patients. If
21:49
- we weren't getting the readings back, we had
21:50
- to get them somehow. And then we tried
21:52
- to set up Zoom meetings. I'll tell you
21:54
- right now, the Zoom meeting was a big
21:55
- flop.
21:56
- Patients couldn't do it. They couldn't figure it
21:58
- out.
21:59
- We'd have, like, one patient come, and we'd
22:01
- have to go through this whole spiel just
22:03
- because we did because we said we were
22:05
- gonna do it. So that was one of
22:07
- the cohorts.
22:08
- And then we had developed our, SMART goals,
22:11
- and as you can see, all these things
22:13
- that I just talked about. So we kinda
22:15
- got a little formalized because of our DNP
22:17
- students. So it was kinda fun, but she
22:19
- was great. And she was just as passionate
22:21
- and energized as we were to do this
22:23
- to help our patients in the community. She
22:25
- did come to the clinic. She helped us
22:27
- make phone calls. She was going to meetings.
22:29
- So after her idea, we just went totally
22:32
- remote. And so three and four was remote,
22:35
- and then we start to see some success.
22:37
- So this is just a slide. We I
22:39
- don't know how many of you out there
22:40
- use a Zara. It's a quality
22:42
- reporting tool. It's not like Epic. You can't
22:44
- input anything, but information from Epic trans
22:48
- transfers over to Azara. So I'm just gonna
22:50
- go back a year.
22:52
- So in this, this slide is basically telling
22:54
- you that we have twenty two, roughly twenty
22:57
- two hundred patients with essential hypertension diagnosis.
23:00
- Eleven hundred of them are under control.
23:03
- Ten, about a thousand of them are not,
23:05
- and there's two hundred patients that we need
23:07
- to reach to get under control to meet
23:09
- the goal in Azar of sixty percent. So
23:12
- you can see how we started out kind
23:13
- of in the low fifties. And then last
23:15
- fall, we had a really good group. I
23:17
- think it was about 19 patients,
23:19
- and, we had our nurse champion, Erin, come
23:21
- on. And I think the combination of all
23:23
- these things that worked, and we actually got
23:25
- up to, like, fifty five percent, which we
23:27
- were pretty happy about. And now you can
23:29
- see we've kinda trailed off a little bit,
23:31
- but we seem to maintain that. But we're
23:33
- still doing more work.
23:35
- And, probably the biggest thing of any project
23:37
- is to make sure that the program that
23:38
- you build
23:40
- is gonna be sustainable.
23:41
- And I feel now and I think the
23:43
- team feels that we have it. We have
23:45
- it figured out. It took us a couple
23:46
- of years,
23:47
- but we know what we need to do
23:49
- now
23:50
- to, to get the referrals going, to make
23:52
- sure that we're we're talking with our patients,
23:54
- supporting them. If they have any questions, they
23:56
- know they can reach out to the nursing
23:58
- team. And then the biggest thing is to
24:00
- have people in your organization
24:01
- have that buy in from your stakeholders.
24:04
- Nursing's involved. We have the hit team involved.
24:06
- All the providers are are engaged, which is
24:08
- wonderful.
24:09
- Social work, dietary, and, of course, our community
24:12
- partners because they did help us with some
24:13
- of our presentations.
24:15
- So at this time,
24:17
- I would like to introduce Erin Sims who
24:19
- is our hypertension champion for this project, and
24:22
- I'd like her to share a few words
24:23
- of why she thinks it has been successful
24:25
- up till now.
24:27
- Erin. Hi. Good morning, everyone. My name is
24:28
- Erin Sims. I'm the nurse with Avenue three
24:31
- sixty Midtown,
24:32
- and I'm also the, as Susan likes to
24:35
- call me, the nurse champion for the AHA
24:38
- hypertension program.
24:40
- So for the last two years, it's been
24:43
- positive, and it's been a positive experience,
24:45
- not only for the participants, but for our
24:47
- team as well. I really think going fully
24:50
- remote was a game changer. For the participants,
24:53
- it's more engagement with them. We offer a
24:56
- televisit
24:57
- once a month with our AAH champion provider,
25:01
- and there is also a option if you
25:02
- wanna do an in person visit.
25:04
- The participants are eager to submit their blood
25:07
- pressure readings.
25:08
- I'm available to discuss any concerns that someone
25:11
- may have or answer any questions or even
25:14
- give them a text or call
25:16
- with, we have
25:18
- a a app. It's called intermediate
25:20
- unite app, and it's all
25:22
- it's all in HIPAA compliance.
25:24
- So, you know, if I see a reading
25:25
- that's off the wall or reading that maybe
25:28
- has elevated over the last two weeks, I'll
25:31
- give the participants a call.
25:34
- And they like that personal interaction.
25:36
- So like I said, I'm available to discuss
25:38
- any concerns that someone may have and answer
25:41
- any and all questions.
25:43
- The incentives that are offered, they help as
25:45
- well.
25:46
- This has been such a rewarding program for
25:48
- both our A H team and the participants.
25:51
- We are so happy to have worked with
25:53
- the American Heart Associations,
25:55
- and we look forward to continue to working
25:57
- with them in the future.
25:59
- Thank you. Thanks, Erin.
26:02
- A big thank you to our sponsor for
26:03
- the series, the American Heart Association.
26:06
- You can find more Becker's Healthcare podcast anytime
26:09
- by visiting our podcast page at beccarshospitalreview.com.
26:13
- Thanks again for joining us, and stay tuned
26:15
- for the third and final episode of this
26:17
- series, community and clinical workflow insights for hypertension
26:21
- care. Thank you.