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FIELD NOTE #062 | The Operator Behind the Output (Fragile Expertise)
Good systems make complex work faster and more consistent. What happens at the exact minute the system stops supplying the next correct move?
In this episode of Field Notes, we investigate Fragile Expertise: the operational vulnerability that develops when strong routine performance masks a missing mental model of what is happening underneath the interface.
Grounded in established human-factors engineering and automation-bias research, the discussion examines how Borrowed Certainty accumulates inside high-performing teams, why routine completion metrics fail to test exception readiness, and…
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