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125 Greg Rich - Global Workforce Revolution: How It's Changing the SaaS Game
From scaling a SaaS company to navigating the challenges of customer service, Jeff Mains dives into the world of service management SaaS with Greg Rich, founder and CEO of Vivantio – a leading service management SaaS company. Greg's foray into the realm of customer service began at the young age of 13, deeply rooted in his family's business, where he seamlessly blended service with technology, eventually spearheading a world-class help desk.
He discusses the challenges of scaling the business, adapting to the US market, and the role of self-service and automation in delivering exceptional…
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