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How Lawyers Can Increase Client Retention by Using a Service Hub
Lawyers get a bad rap, and the legal system's nature makes it challenging for law firms to improve customer satisfaction scores.
According to the American Bar Association (ABA), the challenge to making sure all clients are fully informed is so considerable that the number one complaint received by every state bar is that the lawyer didn’t keep the client fully apprised of their matter. This highlights just how many firms struggle with client communication.
More Resources:
Suggested Documentation Best Practices
Email Disclaimer Worksheet
Task Evaluation for an Efficient Law Practice
Getting…
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