17. Why Trust Is the Foundation for Payment Automation with John Case, CEO of Acumatica
Trust is what determines how far customers are willing to go with automation. In this episode, Michael Praeger is joined by John Case, CEO of Acumatica, to talk about how that plays out across payments, AI, and product strategy. For the mid-sized and family-owned businesses Acumatica serves, confidence in the platform comes first—before efficiency, before speed, before anything else.
Case shares how that trust opens the door for deeper automation, why Acumatica sees itself less as a back-office system and more as a system of intelligence and action, and how payments is one of the clearest…
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