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Walgreens’ New Hybrid Pharmacist Model Explained | Fast Five Shorts · Omni Talk Retail

• 0:00
  Walgreens
• 0:00
  has
• 0:00
  introduced
• 0:01
  what
• 0:01
  it's
• 0:01
  calling
• 0:02
  a
• 0:02
  first
• 0:02
  of
• 0:02
  its
• 0:02
  kind
• 0:03
  hybrid
• 0:04
  pharmacist
• 0:04
  role,
• 0:04
  allowing
• 0:05
  pharmacists
• 0:05
  to
• 0:06
  split
• 0:06
  their
• 0:06
  time
• 0:06
  between
• 0:06
  in
• 0:07
  store
• 0:07
  work
• 0:07
  and
• 0:07
  centralized
• 0:08
  settings.
• 0:08
  I
• 0:08
  can
• 0:08
  tell
• 0:08
  you
• 0:09
  from
• 0:09
  firsthand
• 0:09
  experience
• 0:10
  this
• 0:10
  is
• 0:10
  a
• 0:10
  really,
• 0:11
  really
• 0:11
  important
• 0:12
  story,
• 0:12
  according
• 0:12
  to
• 0:13
  Chainsaw,
• 0:13
  as
• 0:13
  the
• 0:13
  role
• 0:13
  has
• 0:14
  launched
• 0:14
  in
• 0:14
  Arkansas,
• 0:14
  Missouri,
• 0:15
  Minnesota,
• 0:15
  North
• 0:15
  Carolina,
• 0:16
  Oklahoma
• 0:16
  and
• 0:17
  Tennessee.
• 0:17
  With
• 0:18
  strong
• 0:18
  early
• 0:18
  feedback
• 0:19
  from
• 0:19
  participating
• 0:20
  pharmacists.
• 0:20
  The
• 0:21
  program
• 0:21
  directly
• 0:22
  addresses
• 0:22
  a
• 0:22
  growing
• 0:22
  workforce
• 0:23
  crisis.
• 0:24
  One
• 0:24
  found
• 0:24
  nearly
• 0:25
  90%
• 0:26
  of
• 0:26
  of
• 0:26
  pharmacists
• 0:27
  are
• 0:27
  at
• 0:27
  risk
• 0:28
  of
• 0:28
  burnout.
• 0:29
  One
• 0:29
  study
• 0:29
  found.
• 0:29
  I
• 0:30
  should
• 0:30
  say
• 0:30
  that
• 0:31
  nearly
• 0:31
  90%
• 0:31
  of
• 0:32
  pharmacists
• 0:32
  are
• 0:32
  at
• 0:32
  risk
• 0:33
  for
• 0:33
  burnout.
• 0:34
  On
• 0:34
  centralized
• 0:35
  days,
• 0:35
  hybrid
• 0:35
  pharmacists
• 0:36
  review
• 0:36
  prescriptions,
• 0:37
  provide
• 0:37
  clinical
• 0:38
  support,
• 0:38
  and
• 0:38
  consult
• 0:39
  with
• 0:39
  patients
• 0:39
  and
• 0:39
  providers
• 0:40
  over
• 0:40
  phone
• 0:40
  and
• 0:41
  email,
• 0:42
  freeing
• 0:42
  in
• 0:42
  store
• 0:43
  pharmacists
• 0:43
  for
• 0:43
  direct
• 0:43
  patient
• 0:44
  care,
• 0:44
  immunizations
• 0:45
  and
• 0:45
  medication
• 0:46
  counseling.
• 0:46
  Walgreens
• 0:47
  describes
• 0:47
  the
• 0:48
  benefits
• 0:48
  as
• 0:48
  predictable
• 0:49
  schedules,
• 0:49
  expanded
• 0:50
  career
• 0:50
  pathways,
• 0:51
  and
• 0:51
  varied
• 0:51
  practice
• 0:52
  settings
• 0:53
  without
• 0:53
  leaving
• 0:53
  direct
• 0:54
  patient
• 0:54
  care
• 0:54
  behind.
• 0:55
  Cassie,
• 0:56
  you
• 0:56
  talked
• 0:56
  about
• 0:57
  this
• 0:57
  at
• 0:57
  the
• 0:57
  outset.
• 0:57
  Does
• 0:58
  Walgreens
• 0:58
  hybrid
• 0:58
  pharmacist
• 0:59
  model
• 0:59
  single
• 1:00
  signal
• 1:00
  a
• 1:01
  broader
• 1:01
  reimagination
• 1:02
  of
• 1:02
  how
• 1:02
  health
• 1:02
  and
• 1:03
  wellness
• 1:03
  retail
• 1:03
  roles
• 1:04
  need
• 1:04
  to
• 1:04
  evolve,
• 1:05
  or
• 1:05
  is
• 1:05
  it
• 1:05
  actually
• 1:05
  a
• 1:05
  canary
• 1:06
  in
• 1:06
  the
• 1:06
  coal
• 1:06
  mine
• 1:07
  for
• 1:07
  the
• 1:07
  structural
• 1:07
  issues
• 1:08
  facing
• 1:08
  pharmacy
• 1:09
  retailing?
• 1:10
  Better
• 1:11
  you
• 1:11
  than
• 1:11
  me.
• 1:12
  Yes.
• 1:12
  So
• 1:13
  Chris,
• 1:13
  I
• 1:13
  think
• 1:13
  it's
• 1:13
  a
• 1:14
  little
• 1:14
  bit
• 1:14
  of
• 1:14
  both.
• 1:14
  So
• 1:15
  yes,
• 1:16
  there,
• 1:16
  there
• 1:16
  is
• 1:17
  a
• 1:17
  direct
• 1:17
  response
• 1:17
  that
• 1:18
  they
• 1:18
  need
• 1:18
  to
• 1:18
  have
• 1:19
  to
• 1:19
  this
• 1:19
  structural
• 1:19
  change.
• 1:20
  But
• 1:20
  also,
• 1:21
  you
• 1:21
  know,
• 1:21
  this
• 1:22
  is
• 1:22
  something
• 1:22
  where
• 1:23
  there's
• 1:23
  been
• 1:23
  a
• 1:24
  lot
• 1:24
  of
• 1:24
  talk
• 1:24
  of
• 1:24
  how
• 1:24
  we
• 1:25
  can
• 1:25
  address
• 1:25
  this
• 1:25
  and
• 1:26
  you
• 1:26
  can't
• 1:26
  go
• 1:26
  forward
• 1:26
  either
• 1:27
  way.
• 1:27
  And
• 1:27
  so
• 1:28
  let's,
• 1:28
  let's
• 1:28
  try
• 1:28
  a
• 1:28
  few
• 1:29
  options
• 1:29
  here.
• 1:29
  So
• 1:30
  as
• 1:30
  I
• 1:30
  mentioned
• 1:31
  earlier,
• 1:31
  so
• 1:31
  I've
• 1:32
  spent
• 1:32
  a
• 1:32
  lot
• 1:32
  of
• 1:32
  time
• 1:32
  actually
• 1:33
  in
• 1:33
  pharmacies
• 1:34
  observing
• 1:35
  pharmacists,
• 1:36
  and
• 1:37
  I
• 1:37
  have
• 1:37
  seen
• 1:37
  firsthand
• 1:38
  the
• 1:39
  burnout
• 1:39
  and,
• 1:39
  you
• 1:40
  know,
• 1:40
  trying
• 1:40
  to
• 1:41
  figure
• 1:41
  out
• 1:41
  a
• 1:41
  number
• 1:41
  of
• 1:42
  solutions
• 1:42
  with,
• 1:43
  you
• 1:44
  know,
• 1:44
  how
• 1:44
  we
• 1:44
  can
• 1:44
  address
• 1:44
  this.
• 1:45
  And
• 1:45
  so
• 1:45
  definitely
• 1:46
  that
• 1:46
  90%
• 1:47
  of
• 1:47
  pharmacists
• 1:48
  are
• 1:48
  at
• 1:48
  risk,
• 1:48
  you
• 1:48
  know,
• 1:49
  really
• 1:49
  resonates
• 1:49
  with
• 1:49
  me.
• 1:50
  And
• 1:51
  I
• 1:51
  think
• 1:51
  there's
• 1:51
  also,
• 1:52
  you
• 1:52
  know,
• 1:52
  a
• 1:53
  larger
• 1:53
  structural
• 1:54
  issue
• 1:54
  here
• 1:54
  because
• 1:55
  we
• 1:56
  don't
• 1:56
  even
• 1:56
  have
• 1:56
  enough
• 1:56
  pharmacists
• 1:57
  that
• 1:57
  are
• 1:57
  going
• 1:57
  through
• 1:58
  pharmacy
• 1:58
  school
• 1:58
  to
• 1:59
  fill
• 1:59
  the
• 1:59
  number
• 1:59
  of
• 1:59
  roles
• 2:00
  that
• 2:00
  are
• 2:00
  available.
• 2:01
  So
• 2:01
  there's
• 2:02
  even
• 2:02
  a
• 2:02
  competition,
• 2:02
  there's,
• 2:03
  you
• 2:03
  know,
• 2:03
  signing
• 2:04
  bonuses
• 2:04
  out
• 2:04
  there
• 2:04
  for
• 2:05
  people
• 2:05
  to
• 2:05
  switch
• 2:06
  change.
• 2:06
  So
• 2:07
  there's
• 2:07
  a
• 2:07
  lot
• 2:08
  of
• 2:08
  pressures
• 2:08
  in
• 2:08
  the
• 2:08
  industry
• 2:09
  right
• 2:09
  now
• 2:09
  and
• 2:09
  what
• 2:10
  we've
• 2:10
  been
• 2:10
  doing
• 2:10
  in
• 2:10
  the
• 2:10
  past
• 2:11
  really
• 2:11
  isn't
• 2:11
  working.
• 2:12
  But
• 2:12
  also
• 2:12
  the
• 2:12
  nature
• 2:13
  of
• 2:13
  how
• 2:13
  customers
• 2:14
  are
• 2:14
  interacting
• 2:15
  with
• 2:15
  their
• 2:15
  pharmacies
• 2:16
  has
• 2:16
  changed
• 2:17
  as
• 2:17
  well.
• 2:17
  So
• 2:17
  that
• 2:18
  the
• 2:18
  two
• 2:18
  combined,
• 2:18
  there
• 2:19
  is
• 2:19
  really
• 2:20
  saying,
• 2:20
  you
• 2:20
  have
• 2:20
  a
• 2:20
  broken
• 2:21
  pipeline,
• 2:21
  but
• 2:21
  we
• 2:21
  have
• 2:21
  a
• 2:21
  changing
• 2:22
  customer.
• 2:22
  You
• 2:22
  know,
• 2:23
  how
• 2:23
  do
• 2:23
  we,
• 2:23
  you
• 2:24
  know,
• 2:24
  address
• 2:24
  this?
• 2:25
  Because
• 2:26
  the
• 2:26
  people
• 2:26
  who
• 2:27
  are
• 2:27
  staying
• 2:27
  are
• 2:27
  really
• 2:27
  running
• 2:28
  on
• 2:28
  fumes
• 2:28
  in
• 2:28
  the
• 2:28
  pharmacy.
• 2:29
  And
• 2:29
  that's
• 2:29
  not,
• 2:29
  not
• 2:30
  what
• 2:30
  we
• 2:30
  want
• 2:30
  to
• 2:30
  be
• 2:30
  seeing.
• 2:31
  So
• 2:32
  I
• 2:32
  think
• 2:32
  that,
• 2:32
  you
• 2:32
  know,
• 2:33
  Walgreens
• 2:33
  is
• 2:33
  saying,
• 2:34
  we
• 2:34
  see
• 2:34
  the
• 2:34
  issue,
• 2:34
  we
• 2:35
  want
• 2:35
  to
• 2:35
  do
• 2:35
  something
• 2:35
  to
• 2:35
  address
• 2:36
  it.
• 2:37
  It's
• 2:37
  more
• 2:37
  of
• 2:38
  a
• 2:38
  business
• 2:38
  model
• 2:39
  problem
• 2:39
  than
• 2:39
  just
• 2:39
  a
• 2:40
  scheduling
• 2:40
  problem
• 2:40
  or
• 2:41
  having
• 2:41
  the
• 2:41
  right
• 2:41
  people
• 2:42
  at
• 2:42
  the
• 2:42
  right
• 2:42
  time.
• 2:43
  It's
• 2:43
  much
• 2:43
  larger
• 2:44
  than
• 2:44
  that.
• 2:44
  And
• 2:45
  also
• 2:45
  the
• 2:45
  economics
• 2:46
  of
• 2:46
  traditional
• 2:47
  pharmacy
• 2:47
  are
• 2:47
  obviously
• 2:48
  changing.
• 2:48
  We
• 2:48
  have
• 2:49
  more
• 2:49
  central
• 2:49
  fill,
• 2:50
  we
• 2:50
  have
• 2:50
  other
• 2:50
  players
• 2:51
  coming
• 2:51
  in.
• 2:51
  And
• 2:52
  so
• 2:52
  they
• 2:52
  really
• 2:52
  have
• 2:53
  to
• 2:53
  address
• 2:53
  both
• 2:53
  at
• 2:53
  the
• 2:54
  same
• 2:54
  time
• 2:54
  to
• 2:55
  keep
• 2:55
  up,
• 2:55
  I
• 2:55
  think.
• 2:56
  And
• 2:56
  so
• 2:56
  to
• 2:56
  keep
• 2:57
  their
• 2:57
  pharmacists
• 2:58
  happy
• 2:58
  to
• 2:58
  be
• 2:58
  able
• 2:58
  to
• 2:59
  make
• 2:59
  sure
• 2:59
  that
• 2:59
  they
• 3:00
  can
• 3:00
  continue
• 3:00
  to
• 3:01
  keep
• 3:01
  their
• 3:01
  workforce
• 3:02
  going.
• 3:03
  I
• 3:03
  think
• 3:03
  this
• 3:03
  hybrid
• 3:04
  model
• 3:04
  does
• 3:04
  make
• 3:05
  sense.
• 3:06
  It
• 3:06
  gives
• 3:06
  them
• 3:06
  a
• 3:07
  bit
• 3:07
  of
• 3:07
  relief.
• 3:07
  So
• 3:08
  you
• 3:08
  have
• 3:08
  your,
• 3:09
  your
• 3:09
  in
• 3:09
  store
• 3:09
  time
• 3:10
  when
• 3:10
  you're
• 3:10
  really
• 3:11
  talking
• 3:11
  to
• 3:11
  patients,
• 3:12
  working
• 3:12
  that
• 3:12
  and
• 3:12
  then
• 3:13
  the
• 3:13
  more
• 3:13
  predictable
• 3:15
  central
• 3:16
  fill
• 3:16
  or
• 3:16
  anything
• 3:17
  like
• 3:17
  that.
• 3:17
  And
• 3:18
  they're
• 3:18
  actually
• 3:18
  able
• 3:18
  at
• 3:19
  the
• 3:19
  same
• 3:19
  time
• 3:19
  to
• 3:19
  be
• 3:19
  moving
• 3:20
  a
• 3:20
  lot
• 3:20
  more
• 3:20
  of
• 3:20
  their
• 3:20
  scripts
• 3:21
  to
• 3:21
  a
• 3:21
  central
• 3:21
  fill
• 3:22
  location
• 3:22
  either
• 3:22
  to
• 3:22
  then
• 3:23
  to
• 3:23
  be
• 3:23
  delivered
• 3:23
  to
• 3:23
  stores
• 3:24
  and
• 3:24
  picked
• 3:24
  up
• 3:24
  or
• 3:25
  delivered
• 3:25
  right
• 3:25
  to
• 3:26
  you
• 3:26
  at
• 3:26
  your
• 3:26
  home.
• 3:26
  So
• 3:27
  they're
• 3:27
  really
• 3:27
  rebuilding
• 3:28
  this
• 3:28
  operating
• 3:28
  model.
• 3:29
  And
• 3:29
  so
• 3:30
  I
• 3:30
  think,
• 3:30
  yes,
• 3:30
  they're
• 3:31
  trying
• 3:31
  to
• 3:31
  have
• 3:31
  a
• 3:31
  bandaid
• 3:32
  on.
• 3:32
  We
• 3:33
  have
• 3:33
  a
• 3:33
  workforce
• 3:34
  issue,
• 3:34
  but
• 3:34
  also
• 3:34
  we
• 3:35
  have
• 3:35
  to
• 3:35
  at
• 3:35
  the
• 3:35
  same
• 3:35
  time
• 3:36
  be
• 3:36
  moving
• 3:36
  what
• 3:37
  we're
• 3:37
  doing.
• 3:38
  And
• 3:38
  so
• 3:38
  I
• 3:38
  think
• 3:38
  one
• 3:39
  of
• 3:39
  the
• 3:39
  big
• 3:39
  watch
• 3:39
  outs
• 3:40
  here
• 3:40
  though
• 3:40
  is
• 3:40
  is
• 3:41
  this
• 3:41
  actually
• 3:41
  going
• 3:41
  to
• 3:42
  improve
• 3:42
  retention
• 3:43
  with
• 3:43
  Walgreens?
• 3:43
  And
• 3:43
  so
• 3:44
  is
• 3:44
  this,
• 3:44
  you
• 3:44
  know,
• 3:44
  like
• 3:45
  I
• 3:45
  said,
• 3:45
  a
• 3:45
  band
• 3:45
  aid
• 3:45
  for
• 3:46
  them
• 3:46
  and
• 3:46
  we're
• 3:46
  going
• 3:46
  to
• 3:46
  actually
• 3:47
  see
• 3:47
  them,
• 3:48
  you
• 3:48
  know,
• 3:48
  short
• 3:48
  term
• 3:49
  might
• 3:49
  work,
• 3:49
  but
• 3:49
  then
• 3:50
  we
• 3:50
  see
• 3:50
  these
• 3:50
  pharmacists,
• 3:51
  oh,
• 3:51
  okay.
• 3:51
  I
• 3:51
  have
• 3:51
  better
• 3:52
  opportunities
• 3:52
  somewhere
• 3:52
  else
• 3:53
  because
• 3:53
  it's
• 3:53
  really
• 3:53
  not
• 3:54
  addressing
• 3:55
  what
• 3:55
  my
• 3:55
  true,
• 3:55
  you
• 3:55
  know,
• 3:56
  root
• 3:56
  cause
• 3:56
  issues
• 3:57
  are
• 3:57
  or
• 3:57
  is
• 3:58
  this
• 3:58
  going
• 3:58
  to
• 3:58
  be
• 3:58
  enough?
• 3:58
  And
• 3:59
  so
• 3:59
  we'll
• 3:59
  see
• 3:59
  other
• 4:00
  players
• 4:00
  maybe
• 4:00
  following
• 4:01
  suit
• 4:01
  and
• 4:01
  saying
• 4:02
  that
• 4:02
  like,
• 4:02
  we
• 4:02
  would
• 4:02
  like
• 4:03
  to,
• 4:03
  you
• 4:03
  know,
• 4:03
  model
• 4:04
  this
• 4:04
  as
• 4:04
  well.
• 4:04
  So
• 4:05
  I
• 4:05
  think
• 4:05
  time
• 4:05
  will
• 4:06
  tell
• 4:06
  if
• 4:06
  this
• 4:06
  is
• 4:07
  enough
• 4:07
  of
• 4:07
  a
• 4:07
  fix,
• 4:07
  but
• 4:08
  I
• 4:08
  think
• 4:08
  it
• 4:08
  is
• 4:09
  the
• 4:09
  right
• 4:09
  move
• 4:09
  for
• 4:09
  them
• 4:09
  right
• 4:10
  now
• 4:10
  to
• 4:10
  be
• 4:10
  kind
• 4:11
  of
• 4:11
  dual
• 4:11
  pathing.
• 4:12
  Let's
• 4:12
  address
• 4:13
  what
• 4:13
  our
• 4:13
  workforce
• 4:14
  is
• 4:14
  telling
• 4:15
  us
• 4:15
  and
• 4:15
  saying
• 4:15
  they're
• 4:15
  burnt
• 4:16
  out.
• 4:16
  How
• 4:16
  can
• 4:16
  we
• 4:16
  address
• 4:17
  this?
• 4:17
  But
• 4:17
  also,
• 4:17
  let's
• 4:18
  change
• 4:18
  our
• 4:18
  model
• 4:19
  a
• 4:19
  bit.
• 4:20
  Yeah,
• 4:20
  that's
• 4:20
  a
• 4:21
  really
• 4:21
  interesting
• 4:21
  point
• 4:21
  that
• 4:21
  I've
• 4:21
  never
• 4:21
  thought
• 4:22
  about
• 4:22
  that
• 4:22
  you're
• 4:22
  getting
• 4:22
  my
• 4:22
  head
• 4:22
  thinking
• 4:23
  about
• 4:23
  too.
• 4:23
  Cassie
• 4:24
  is
• 4:24
  like,
• 4:25
  pharmacists
• 4:26
  are
• 4:26
  really
• 4:26
  expensive
• 4:26
  too,
• 4:27
  in
• 4:27
  general,
• 4:28
  as
• 4:28
  average
• 4:28
  employees,
• 4:29
  especially
• 4:29
  for
• 4:29
  a
• 4:30
  Walgreens.
• 4:30
  So
• 4:31
  you
• 4:32
  start
• 4:32
  thinking
• 4:32
  about,
• 4:33
  is
• 4:33
  it
• 4:33
  actually
• 4:33
  smart
• 4:34
  to
• 4:34
  push
• 4:34
  delivery
• 4:35
  of
• 4:35
  prescriptions
• 4:36
  for
• 4:36
  this
• 4:37
  reason,
• 4:37
  give
• 4:38
  people
• 4:38
  a
• 4:38
  big
• 4:38
  cost
• 4:38
  break
• 4:39
  because
• 4:40
  hiring
• 4:40
  them
• 4:40
  is
• 4:40
  expensive.
• 4:41
  Retaining
• 4:41
  them
• 4:41
  is
• 4:41
  expensive.
• 4:42
  Getting
• 4:43
  people
• 4:43
  to
• 4:43
  fill
• 4:43
  in
• 4:43
  when
• 4:44
  they're
• 4:44
  not
• 4:44
  showing
• 4:45
  up
• 4:45
  for
• 4:45
  work
• 4:45
  is
• 4:45
  even
• 4:46
  more
• 4:46
  expensive.
• 4:47
  So,
• 4:47
  like,
• 4:47
  have
• 4:47
  you
• 4:48
  been
• 4:48
  involved,
• 4:48
  I'm
• 4:48
  curious,
• 4:48
  have
• 4:48
  you
• 4:48
  been
• 4:49
  involved
• 4:49
  in
• 4:49
  any
• 4:49
  conversations
• 4:50
  like
• 4:50
  that
• 4:50
  in
• 4:50
  terms
• 4:50
  of
• 4:50
  the
• 4:50
  economics
• 4:51
  of
• 4:51
  how
• 4:51
  these
• 4:51
  models
• 4:52
  work?
• 4:52
  Yeah,
• 4:53
  so
• 4:53
  there's,
• 4:53
  there's
• 4:53
  a
• 4:53
  lot
• 4:54
  of
• 4:54
  talk
• 4:54
  about.
• 4:54
  So
• 4:54
  you
• 4:55
  have
• 4:55
  your
• 4:55
  technicians
• 4:55
  in
• 4:56
  the
• 4:56
  pharmacy,
• 4:56
  then
• 4:56
  you
• 4:56
  have
• 4:56
  your
• 4:57
  pharmacists,
• 4:57
  Obviously,
• 4:58
  you
• 4:58
  know,
• 4:59
  3x
• 4:59
  maybe
• 5:00
  difference
• 5:00
  between
• 5:00
  the
• 5:01
  two
• 5:01
  there.
• 5:02
  And
• 5:02
  so
• 5:02
  the
• 5:03
  more
• 5:03
  you
• 5:03
  can
• 5:03
  actually
• 5:03
  push
• 5:04
  to
• 5:04
  the
• 5:04
  centralized
• 5:05
  the
• 5:05
  locations
• 5:06
  that
• 5:06
  where
• 5:07
  some
• 5:07
  of
• 5:07
  these,
• 5:07
  you
• 5:07
  know,
• 5:08
  the
• 5:08
  hybrid
• 5:08
  model
• 5:08
  will
• 5:08
  have
• 5:09
  more
• 5:09
  pharmacists
• 5:09
  working
• 5:09
  at
• 5:10
  these.
• 5:10
  They
• 5:10
  have
• 5:10
  more
• 5:10
  automation
• 5:11
  in
• 5:11
  them.
• 5:11
  But
• 5:11
  then
• 5:12
  they
• 5:12
  also
• 5:12
  obviously
• 5:12
  need
• 5:13
  a
• 5:13
  pharmacist
• 5:14
  role
• 5:14
  there.
• 5:14
  Despite
• 5:14
  it
• 5:15
  being
• 5:15
  automated.
• 5:16
  It
• 5:16
  really
• 5:17
  is
• 5:17
  a
• 5:17
  very
• 5:17
  different
• 5:18
  setting
• 5:18
  for
• 5:18
  them
• 5:18
  than
• 5:19
  the
• 5:19
  constant.
• 5:20
  You
• 5:21
  know,
• 5:21
  I
• 5:21
  don't
• 5:21
  think
• 5:22
  everyone's
• 5:22
  always
• 5:22
  the
• 5:22
  most
• 5:22
  friendly.
• 5:23
  Sometimes
• 5:23
  what
• 5:23
  I've
• 5:24
  seen
• 5:24
  as
• 5:24
  their
• 5:24
  patients
• 5:25
  walking
• 5:25
  up
• 5:25
  to
• 5:25
  get
• 5:25
  their
• 5:26
  prescriptions
• 5:26
  and
• 5:27
  everyone
• 5:28
  there
• 5:28
  is
• 5:28
  stretched
• 5:29
  thin.
• 5:29
  And
• 5:29
  so
• 5:30
  being
• 5:30
  able
• 5:30
  to
• 5:30
  balance,
• 5:31
  that
• 5:31
  gives
• 5:31
  them
• 5:32
  the
• 5:32
  time
• 5:32
  where
• 5:32
  a
• 5:32
  lot
• 5:33
  of
• 5:33
  them
• 5:33
  are
• 5:33
  very
• 5:33
  excited
• 5:33
  also
• 5:34
  about
• 5:34
  being
• 5:34
  patient
• 5:35
  focused
• 5:36
  and
• 5:36
  being
• 5:36
  patient
• 5:37
  forward.
• 5:37
  So
• 5:37
  they
• 5:38
  want
• 5:38
  some
• 5:38
  of
• 5:38
  that
• 5:38
  time,
• 5:39
  but
• 5:39
  then
• 5:39
  also
• 5:39
  a
• 5:39
  little
• 5:40
  bit
• 5:40
  of
• 5:40
  breathing
• 5:40
  time
• 5:41
  on
• 5:41
  the
• 5:41
  back
• 5:41
  end.
• 5:42
  But
• 5:42
  we
• 5:42
  want
• 5:42
  to
• 5:42
  make
• 5:42
  sure
• 5:43
  when
• 5:43
  we're
• 5:43
  working
• 5:43
  with
• 5:43
  them
• 5:44
  that
• 5:44
  the
• 5:44
  technicians
• 5:45
  are
• 5:45
  also
• 5:45
  their
• 5:45
  most
• 5:46
  productive.
• 5:46
  So
• 5:46
  being
• 5:46
  able
• 5:47
  to
• 5:47
  balance
• 5:47
  the
• 5:47
  two
• 5:48
  of
• 5:48
  that
• 5:48
  there.
• 5:48
  So
• 5:48
  then
• 5:48
  you
• 5:49
  have
• 5:49
  your
• 5:49
  brick
• 5:49
  and
• 5:49
  mortar
• 5:50
  that's
• 5:50
  running
• 5:50
  the
• 5:50
  most
• 5:51
  efficiently
• 5:51
  and
• 5:52
  then
• 5:52
  you
• 5:52
  supplement
• 5:53
  that
• 5:53
  with
• 5:53
  what
• 5:53
  can
• 5:54
  actually
• 5:54
  go
• 5:54
  through
• 5:54
  the
• 5:54
  more
• 5:55
  automated
• 5:55
  central
• 5:55
  fill.
• 5:56
  You
• 5:56
  need
• 5:56
  to
• 5:56
  figure
• 5:57
  out
• 5:57
  that
• 5:57
  right
• 5:57
  balance.
• 5:58
  But
• 5:58
  there
• 5:58
  is
• 5:58
  a
• 5:59
  big
• 5:59
  labor
• 5:59
  trade
• 5:59
  off
• 6:00
  there.
• 6:00
  Yeah,
• 6:01
  those
• 6:01
  are,
• 6:01
  those
• 6:01
  are
• 6:02
  amazing
• 6:02
  points
• 6:02
  because
• 6:03
  I
• 6:03
  can
• 6:03
  attest
• 6:03
  to
• 6:03
  it
• 6:03
  firsthand.
• 6:04
  You
• 6:04
  know,
• 6:04
  being
• 6:04
  a
• 6:04
  district
• 6:04
  manager
• 6:05
  for
• 6:05
  Target,
• 6:05
  the
• 6:06
  pharmacists
• 6:06
  were
• 6:06
  hands
• 6:07
  down
• 6:07
  the
• 6:07
  most
• 6:07
  stressed
• 6:08
  out
• 6:08
  people
• 6:09
  in
• 6:09
  my
• 6:09
  entire
• 6:10
  workforce.
• 6:10
  And
• 6:10
  it's
• 6:10
  because
• 6:10
  the
• 6:11
  reasons
• 6:11
  you
• 6:11
  said,
• 6:11
  and
• 6:11
  there's
• 6:11
  also
• 6:12
  another
• 6:12
  reason
• 6:12
  I
• 6:12
  would
• 6:12
  add
• 6:12
  in
• 6:13
  there
• 6:13
  too.
• 6:13
  There's
• 6:14
  a
• 6:14
  high
• 6:14
  likelihood
• 6:14
  that
• 6:15
  as
• 6:15
  a
• 6:15
  pharmacist,
• 6:15
  you
• 6:16
  might
• 6:16
  have
• 6:16
  a
• 6:16
  gun
• 6:16
  pointed
• 6:17
  in
• 6:17
  your
• 6:17
  face
• 6:17
  at
• 6:17
  some
• 6:17
  time,
• 6:18
  which
• 6:19
  is
• 6:19
  a
• 6:19
  really
• 6:19
  real
• 6:19
  factor.
• 6:20
  Like
• 6:20
  this
• 6:20
  happened
• 6:20
  to
• 6:20
  me.
• 6:21
  Like
• 6:21
  I,
• 6:21
  my
• 6:21
  wife
• 6:22
  was
• 6:22
  in
• 6:22
  labor
• 6:22
  and
• 6:22
  I
• 6:23
  got
• 6:23
  a
• 6:23
  call
• 6:23
  saying
• 6:24
  one
• 6:24
  of
• 6:24
  my
• 6:24
  pharmacists
• 6:25
  just
• 6:25
  got
• 6:25
  held
• 6:25
  up
• 6:25
  at
• 6:25
  gunpoint.
• 6:26
  Like
• 6:26
  it's
• 6:26
  a
• 6:26
  real
• 6:27
  thing
• 6:27
  that
• 6:27
  happens.
• 6:27
  And
• 6:28
  so
• 6:28
  if
• 6:28
  you
• 6:28
  can
• 6:28
  put
• 6:29
  them
• 6:29
  in
• 6:29
  A
• 6:29
  location
• 6:29
  where
• 6:30
  they
• 6:30
  can
• 6:30
  just
• 6:30
  do
• 6:30
  what
• 6:31
  they
• 6:31
  like
• 6:31
  to
• 6:31
  do,
• 6:31
  which
• 6:32
  is
• 6:32
  fill
• 6:32
  prescriptions,
• 6:33
  you
• 6:33
  know,
• 6:34
  and,
• 6:34
  and
• 6:34
  do
• 6:34
  that
• 6:35
  well
• 6:35
  and
• 6:35
  do
• 6:35
  that
• 6:35
  quickly
• 6:35
  and
• 6:36
  do
• 6:36
  that
• 6:36
  fast.
• 6:37
  Like,
• 6:37
  there's
• 6:38
  probably
• 6:38
  a
• 6:38
  psychological
• 6:39
  benefit
• 6:39
  to
• 6:40
  this
• 6:40
  too.
• 6:40
  So
• 6:40
  that's
• 6:40
  why
• 6:41
  I,
• 6:41
  I
• 6:42
  a
• 6:42
  hundred
• 6:42
  percent
• 6:42
  applaud
• 6:43
  this
• 6:43
  move.
• 6:43
  And
• 6:43
  I
• 6:43
  think
• 6:43
  it's
• 6:44
  where
• 6:44
  the
• 6:44
  industry
• 6:44
  needs
• 6:45
  to
• 6:45
  go
• 6:45
  more
• 6:45
  in
• 6:45
  general.
• 6:46
  And
• 6:46
  also
• 6:46
  to
• 6:47
  your
• 6:47
  point,
• 6:47
  Cassie,
• 6:47
  I
• 6:48
  personally
• 6:48
  love
• 6:48
  getting
• 6:48
  my
• 6:49
  Walgreens
• 6:49
  prescription
• 6:50
  delivered.
• 6:50
  The,
• 6:50
  the
• 6:51
  issue
• 6:51
  for
• 6:51
  me
• 6:51
  is
• 6:51
  that
• 6:52
  can
• 6:52
  I
• 6:52
  get
• 6:52
  it
• 6:53
  fast
• 6:53
  enough?
• 6:53
  Right,
• 6:54
  because
• 6:54
  you
• 6:54
  generally
• 6:54
  need
• 6:54
  your
• 6:55
  prescriptions
• 6:55
  really
• 6:55
  fast
• 6:56
  enough
• 6:56
  and
• 6:56
  right
• 6:56
  now
• 6:56
  it's
• 6:57
  still
• 6:57
  a
• 6:57
  little
• 6:57
  costly
• 6:58
  or
• 6:58
  I'm
• 6:59
  not
• 6:59
  confident
• 6:59
  in
• 6:59
  the
• 6:59
  delivery
• 7:00
  time
• 7:00
  to,
• 7:00
  to
• 7:01
  do
• 7:01
  it
• 7:01
  as
• 7:01
  often
• 7:01
  as
• 7:02
  I
• 7:02
  would
• 7:02
  like
• 7:02
  to.
• 7:02
  But
• 7:02
  Joanna,
• 7:03
  what
• 7:03
  do
• 7:03
  you
• 7:04
  think
• 7:04
  here?
• 7:05
  I
• 7:05
  think
• 7:05
  you
• 7:06
  both
• 7:06
  are
• 7:06
  absolutely
• 7:07
  right.
• 7:07
  I
• 7:07
  think
• 7:08
  that
• 7:08
  the
• 7:08
  structural
• 7:08
  challenges
• 7:09
  that
• 7:10
  exist
• 7:11
  require
• 7:12
  leaning
• 7:12
  into
• 7:13
  something
• 7:13
  like
• 7:13
  a
• 7:14
  hybrid
• 7:14
  model
• 7:15
  just
• 7:15
  to
• 7:15
  start
• 7:16
  addressing.
• 7:16
  I
• 7:17
  also
• 7:17
  think
• 7:17
  that
• 7:18
  the
• 7:18
  scope
• 7:19
  of
• 7:20
  practice
• 7:20
  that
• 7:20
  pharmacists
• 7:21
  are
• 7:21
  being
• 7:21
  asked
• 7:22
  to
• 7:22
  perform
• 7:23
  has
• 7:23
  continued
• 7:24
  to
• 7:24
  increase.
• 7:25
  It's
• 7:25
  not
• 7:25
  just
• 7:26
  understanding
• 7:27
  your
• 7:28
  new
• 7:28
  prescription
• 7:29
  and
• 7:29
  helping
• 7:30
  counsel
• 7:30
  you
• 7:31
  all
• 7:31
  on
• 7:31
  any
• 7:32
  existing
• 7:33
  prescriptions
• 7:33
  and
• 7:34
  how
• 7:34
  they
• 7:34
  may
• 7:35
  interact
• 7:35
  or
• 7:35
  not,
• 7:36
  but
• 7:36
  now
• 7:36
  we're
• 7:37
  going
• 7:37
  into
• 7:37
  immunizations
• 7:38
  and
• 7:38
  we're
• 7:39
  going
• 7:39
  into
• 7:39
  other
• 7:39
  consults.
• 7:40
  And
• 7:40
  so
• 7:41
  as
• 7:41
  a
• 7:41
  result
• 7:41
  of
• 7:42
  that,
• 7:42
  there
• 7:42
  does
• 7:42
  have
• 7:42
  to
• 7:43
  be
• 7:43
  a
• 7:43
  bit
• 7:43
  of
• 7:43
  a
• 7:43
  relief
• 7:44
  valve
• 7:44
  here
• 7:45
  for
• 7:45
  these
• 7:45
  folks.
• 7:46
  And
• 7:46
  I
• 7:46
  think
• 7:46
  that
• 7:47
  addressing
• 7:48
  that
• 7:48
  through
• 7:48
  something
• 7:49
  like
• 7:49
  a
• 7:49
  hybrid,
• 7:50
  I
• 7:50
  think
• 7:50
  naming
• 7:50
  it
• 7:51
  is
• 7:51
  also
• 7:51
  interesting
• 7:52
  because
• 7:52
  this
• 7:53
  isn't
• 7:53
  a
• 7:53
  new
• 7:53
  trend.
• 7:54
  When
• 7:54
  we
• 7:54
  think
• 7:54
  about
• 7:55
  accessibility
• 7:57
  to
• 7:58
  pharmacy
• 7:58
  care
• 7:59
  and
• 8:00
  coverage
• 8:00
  in
• 8:00
  more
• 8:00
  rural
• 8:01
  areas,
• 8:01
  we've
• 8:02
  been
• 8:02
  seeing
• 8:02
  more
• 8:02
  of
• 8:03
  a
• 8:03
  balance
• 8:03
  of
• 8:03
  sort
• 8:04
  of
• 8:04
  this
• 8:04
  digital
• 8:05
  mixed
• 8:05
  with
• 8:05
  in
• 8:06
  person,
• 8:06
  it
• 8:07
  just
• 8:07
  wasn't
• 8:07
  called
• 8:07
  hybrid
• 8:08
  pharmacists.
• 8:09
  And
• 8:09
  so
• 8:09
  I
• 8:09
  think
• 8:10
  that
• 8:10
  we're
• 8:10
  moving
• 8:10
  into
• 8:11
  giving
• 8:11
  it
• 8:11
  a
• 8:11
  name,
• 8:12
  giving
• 8:12
  it
• 8:12
  more
• 8:12
  legitimacy
• 8:13
  behind
• 8:14
  what
• 8:14
  I
• 8:14
  actually
• 8:15
  love
• 8:15
  about
• 8:15
  your
• 8:15
  question,
• 8:15
  Chris,
• 8:16
  which
• 8:16
  is
• 8:17
  reimagine
• 8:18
  feels
• 8:18
  like
• 8:18
  the
• 8:18
  right
• 8:19
  word.
• 8:19
  You
• 8:19
  know,
• 8:20
  fundamentally
• 8:20
  the
• 8:21
  role
• 8:21
  of
• 8:21
  a
• 8:21
  pharmacist
• 8:22
  and
• 8:22
  things
• 8:23
  like
• 8:23
  compounding
• 8:23
  medications,
• 8:24
  like,
• 8:24
  isn't
• 8:25
  going
• 8:25
  to
• 8:25
  change,
• 8:25
  but
• 8:26
  the
• 8:26
  extent
• 8:26
  experience
• 8:27
  that
• 8:27
  we
• 8:27
  have
• 8:28
  with
• 8:28
  them
• 8:28
  and
• 8:29
  what
• 8:29
  we're
• 8:29
  doing
• 8:30
  face
• 8:30
  to
• 8:30
  face
• 8:31
  versus
• 8:31
  digitally
• 8:32
  is
• 8:32
  going
• 8:32
  to
• 8:33
  evolve.
• 8:33
  And
• 8:33
  so
• 8:33
  it
• 8:33
  does
• 8:33
  feel
• 8:34
  like
• 8:34
  the
• 8:34
  experience
• 8:35
  is
• 8:35
  changing
• 8:36
  to
• 8:36
  address
• 8:38
  both
• 8:38
  structural
• 8:39
  as
• 8:39
  well
• 8:39
  as
• 8:39
  just
• 8:40
  overall
• 8:40
  patient
• 8:40
  need.
• 8:41
  And
• 8:42
  then
• 8:42
  of
• 8:42
  course,
• 8:42
  the
• 8:42
  pharmacist
• 8:43
  need
• 8:43
  that
• 8:43
  you
• 8:43
  were
• 8:43
  mentioning
• 8:44
  from,
• 8:44
  you
• 8:44
  know,
• 8:45
  all
• 8:45
  of
• 8:45
  their
• 8:46
  stress
• 8:47
  and
• 8:47
  the
• 8:48
  ability
• 8:48
  to
• 8:49
  provide
• 8:49
  the
• 8:49
  right
• 8:49
  support
• 8:50
  for
• 8:50
  them
• 8:50
  to
• 8:50
  be
• 8:50
  effective.
• 8:52
  Yeah,
• 8:52
  those
• 8:52
  are
• 8:52
  great
• 8:52
  points
• 8:52
  to
• 8:52
  close
• 8:53
  on
• 8:53
  too.
• 8:53
  Like,
• 8:53
  does
• 8:53
  the
• 8:53
  pharmacist
• 8:54
  role
• 8:54
  evolve
• 8:54
  here
• 8:54
  with
• 8:55
  technology
• 8:55
  as
• 8:55
  well?
• 8:55
  Like,
• 8:56
  do
• 8:56
  we
• 8:56
  need
• 8:56
  as
• 8:56
  much
• 8:56
  direct,
• 8:57
  direct
• 8:58
  face
• 8:58
  to
• 8:58
  face
• 8:59
  interaction
• 8:59
  with
• 8:59
  the
• 8:59
  pharmacist
• 9:00
  day
• 9:00
  in
• 9:00
  and
• 9:00
  day
• 9:00
  out,
• 9:01
  when
• 9:01
  we
• 9:01
  can
• 9:01
  get
• 9:01
  the
• 9:01
  information
• 9:02
  we
• 9:02
  need
• 9:02
  in
• 9:02
  so
• 9:02
  many
• 9:02
  different
• 9:03
  ways
• 9:03
  or
• 9:03
  through
• 9:03
  so
• 9:03
  many
• 9:04
  different
• 9:04
  vehicles.