Episode 168: Best and Worst Practices for Chatting Clients
What We Cover In This Episode:
It's here! A look at our new feature, Chat! [1:24]
The importance of using clear and concise communication when chatting, plus tips on how to use the "Grandma Test" [3:14]
Why you need to always be personal and empathetic in your responses [6:40]
How including special nuances in your chat communication is key, since people these days expect an automated message, email, text message etc. [7:57]
What to realize about being prompt with your responses and the access to you that people expect to receive [9:12]
Some of the worst practices to use with Chat! [11:31]
The…
The skinny
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