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Trust the Experts with Larson Home Services · Ask The Experts

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  Speaker 1: Eight oh five thirteen ten, Wi B A and Madison
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  Speaker 1: in the Morning, Ask the Experts, Joined this morning by
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  Speaker 1: Andrew Larson. Of course, Andrew comes to us from Larsen
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  Speaker 1: Home Services. The website Larsenhome Services dot com. That's L
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  Speaker 1: A R S O N Home Services dot Com. The
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  Speaker 1: telephone number six O eight five three five forty three
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  Speaker 1: forty three. That's five three five four three four three. Andrew,
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  Speaker 1: how are you doing this morning?
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  Speaker 2: Oh?
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  Speaker 3: Good, I'm trying to figure out the philosophy or thinking
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  Speaker 3: behind that intro.
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  Speaker 1: Oh, I don't know. I bet I'm gonna guess, Katie.
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  Speaker 1: Was that just a it was there? I think I
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  Speaker 1: loved it.
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  Speaker 3: It made me think of a warm.
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  Speaker 1: It does a nice cape cod on the beach. We're
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  Speaker 1: gonna talk about what.
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  Speaker 3: But hey, I know I said I want to talk
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  Speaker 3: about cape CODs, but I want to pivot.
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  Speaker 1: Okay, well, guess what This segment is brought to you
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  Speaker 1: by Andrew Larson. If Andrew wants to pivot, We're gonna pivot.
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  Speaker 3: Look, cape CODs, if you have one, you know what
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  Speaker 3: it is, you know what the issues are, and I
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  Speaker 3: promise that we will talk about it next week. But
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  Speaker 3: my sales manager hit me up before before before I
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  Speaker 3: got on, and he was like, hey, I got a
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  Speaker 3: story and I think that you need to talk about it,
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  Speaker 3: and I'm going to entitle it.
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  Speaker 2: The customer is not always right.
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  Speaker 1: No, that's bold Andrew, oh, very hey.
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  Speaker 3: Uh So he tells me the story, uh five six
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  Speaker 3: years ago so that he was a sales rep at
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  Speaker 3: the time.
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  Speaker 2: His name is John Schmid. I think he's down the
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  Speaker 2: show before.
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  Speaker 3: Yeah. Yeah, now he's a sales manager. But he tells
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  Speaker 3: me a story about he went to the He went
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  Speaker 3: to this gentleman's home and he had what you'd call
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  Speaker 3: like a story and a half kind of It wasn't
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  Speaker 3: a full two story house, but you walked in on
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  Speaker 3: a certain level kind of like a you know, walk
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  Speaker 3: come in and you either go up or down, and
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  Speaker 3: then there's another.
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  Speaker 2: Level you can go up to.
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  Speaker 3: And he wants an estimate to seal the attic on
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  Speaker 3: the lower portion of the house. He had talked to
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  Speaker 3: someone who was an engineer and they said, now you
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  Speaker 3: just need to take care of this part of the house. Well,
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  Speaker 3: as you know, Sean, we train and then we train
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  Speaker 3: and then we train on our training. And he knew
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  Speaker 3: John knew that this was not going to solve any problems.
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  Speaker 3: It's when it comes to insulation work. We have a
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  Speaker 3: term in our in our office, it is either one
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  Speaker 3: hundred percent right or it.
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  Speaker 2: Is one hundred percent wrong. There is no in between.
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  Speaker 2: You know.
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  Speaker 3: We have homeowners come and say, I just want my
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  Speaker 3: rim joy sprayed. I saw something on Google, and our
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  Speaker 3: guys go, oh, Google. You know, it's kind of like
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  Speaker 3: the doctor and WebMD, and they're like, if you talk
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  Speaker 3: about WebMD one.
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  Speaker 2: More time, I'm not going to see you anymore.
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  Speaker 3: Okay, sorry, you're not dying. Okay, well it told me
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  Speaker 3: I was anyway. So he says, he says, this is
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  Speaker 3: what I want done. John does his full inspection, and
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  Speaker 3: like we're supposed to do, he comes back with what
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  Speaker 3: needs to be done, not what just what he wants done.
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  Speaker 3: And what he needs done is to air seal all
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  Speaker 3: the addicts and insulate all the addicts. And so he
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  Speaker 3: gets done. He comes down and they sit down, they
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  Speaker 3: go through the products we use.
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  Speaker 2: They come to the price.
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  Speaker 3: And the reason that John gave this to me was
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  Speaker 3: he goes, it's the only time that I've ever showed
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  Speaker 3: someone the price and they literally told me to get
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  Speaker 3: out of their house.
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  Speaker 1: Oh.
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  Speaker 3: So he shows him the price and says, and because
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  Speaker 3: John told him, he goes, I know you just wanted
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  Speaker 3: to do the one addic, but I'm telling you it's
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  Speaker 3: not going to fix your problem. You need to do
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  Speaker 3: all of it or do none of it. And he
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  Speaker 3: flipped the price and the guy said, you can get
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  Speaker 3: out of my house. I think you're just trying to
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  Speaker 3: take advantage of me.
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  Speaker 2: So John exploits.
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  Speaker 3: John would never do if anybody listening's ever dealt with Judge.
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  Speaker 2: Literally not in his DNA.
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  Speaker 3: But what we know is if we air sealed because
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  Speaker 3: of stack effect, heat rises and it goes to the
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  Speaker 3: highest point, you cannot air seal one attic and not
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  Speaker 3: another because what happens is when you air seal one,
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  Speaker 3: it will just make the other one worse because it's
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  Speaker 3: going to find a way out now. Instead of the
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  Speaker 3: air and heat distributing evenly through both atticts, now it's
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  Speaker 3: all going to be forced through one, essentially making that
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  Speaker 3: portion of the home way worse.
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  Speaker 2: Almost feel drafty. I've felt it before. It's where's this
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  Speaker 2: draft coming from. It's actually not a draft.
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  Speaker 3: It's actually stack effect, and it's exacerbated because we miss
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  Speaker 3: something or we didn't do a part of the edit anyway.
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  Speaker 2: So he leaves and lo and.
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  Speaker 3: Behold, he gets a callback about months ago and the
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  Speaker 3: guy says, hey, do you remember me? And John's like, well,
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  Speaker 3: for surely I do. You're the only person who's ever
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  Speaker 3: kicked me out of the house. And he says, you
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  Speaker 3: know what, I had another guy come in. I told
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  Speaker 3: him I wanted this one part of my attic insulated,
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  Speaker 3: and they said, no problem, said that'll be two thousand dollars,
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  Speaker 3: and they did the work and he goes, you know what, John,
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  Speaker 3: it's done nothing. In fact, he said it made the
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  Speaker 3: other part of my house worse. And John's I told
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  Speaker 3: you so, guy, But in his head he's like, I
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  Speaker 3: told you so so this person. That's why I said,
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  Speaker 3: customer is not always right, and we stick to our guns.
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  Speaker 2: We're not going to We're not going.
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  Speaker 3: To compromise what we know is right just to make
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  Speaker 3: a sale. He could have easily sold that gentleman what
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  Speaker 3: he wanted, but what he wanted was wrong.
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  Speaker 2: Wasn't going to fix anything.
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  Speaker 3: And I've always told my guys, if you go in
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  Speaker 3: and just sell insulation, because that's what they want you
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  Speaker 3: won't work here anymore because the only thing that it
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  Speaker 3: did was make you some money to rip the homeowner off,
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  Speaker 3: and essentially he got ripped off and maybe nodding on purpose.
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  Speaker 3: A lot of companies that do insulation don't really understand
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  Speaker 3: home science and out work insulation is insulation, which we
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  Speaker 3: know is not the case. So anyway, we ended up
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  Speaker 3: going back and redoing all of the work he had
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  Speaker 3: done and insulating the other part of his attic. Now
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  Speaker 3: he is super happy, he's a referral. And I just
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  Speaker 3: thought that was a cool story. He was in the
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  Speaker 3: wrong and he didn't want to listen, so he paid
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  Speaker 3: for it, literally and figuratively. He paid for it because
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  Speaker 3: he had to pay twice. And that's what we don't
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  Speaker 3: want people to do, Sean, And.
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  Speaker 1: That is you know you talk about and John Schmid,
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  Speaker 1: he's been on the show before. Great guy. And I
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  Speaker 1: know all the everybody I've ever worked with at Larsenalme
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  Speaker 1: Service is just amazing people. And one of the things
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  Speaker 1: I know that's important to you, and it shows in
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  Speaker 1: the name you put your name on the name of
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  Speaker 1: the business. Reputation is important we think about home ownership.
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  Speaker 1: I know you guys are just a few years out
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  Speaker 1: from twenty years I do leave of Larsen Home Services,
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  Speaker 1: which is I think that's just amazing to think about,
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  Speaker 1: but really wanting to not just have somebody, you know,
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  Speaker 1: be a customer once you want that repeat business, somebody
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  Speaker 1: has their roof done. I still to this day rave
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  Speaker 1: about the work that you guys did on our home.
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  Speaker 1: And anytime we have something that you guys do, guess
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  Speaker 1: who we're gonna call. We're gonna call Andrew, We're gonna
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  Speaker 1: call ur Seno Services. I know that's an important thing
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  Speaker 1: to you. And it goes as you mentioned. There's reasons
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  Speaker 1: for that. Is you don't simply want to put a
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  Speaker 1: band aid on something. And again this is a case
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  Speaker 1: where that band aid isn't is not only is it
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  Speaker 1: not going to cover the wound, it's just going to
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  Speaker 1: make matters worse. Not only you guys not want to
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  Speaker 1: do that, you want to make sure it's done right
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  Speaker 1: and that the customer is educated about why you're doing
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  Speaker 1: things a certain way and why it needs to be
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  Speaker 1: done this way. Voila. They don't. They don't take that advice.
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  Speaker 1: They learn the hard way, and you could avoid that.
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  Speaker 1: That's one of the great things about working with Andrew
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  Speaker 1: and the team. It's not high pressure. If you say,
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  Speaker 1: you know what, I don't want to do this, or
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  Speaker 1: I don't understand, or I think I can find somebody
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  Speaker 1: to do it cheaper, or I don't think it needs
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  Speaker 1: to be done, you'll have that education as a homeowner,
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  Speaker 1: you can make that decision. But that's a nice thing.
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  Speaker 1: There's no pressure. It's free to have that consultation. All
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  Speaker 1: I got to just pick up phone Gemma call six
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  Speaker 1: so eight five three five forty three forty three. That's
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  Speaker 1: five three five four three four three. The website Larsenhomesservices
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  Speaker 1: dot com. That's l A R. S O N Home
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  Speaker 1: Services dot com. Real quick to Andrew, we do mention.
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  Speaker 1: Of course, you guys have a YouTube channel that you're
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  Speaker 1: always putting really great new videos up on about You
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  Speaker 1: also are on social media as well, and you're doing
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  Speaker 1: podcasts on other things. There's really a lot of avenues
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  Speaker 1: for folks that want to learn more about Larsenalme Services,
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  Speaker 1: aren't there?
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  Speaker 2: There are?
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  Speaker 3: And I really encourage people to watch the podcast. You
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  Speaker 3: can skip the first couple of minutes. It's basically me
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  Speaker 3: and Josh talking about sports. Yeah, and then we then
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  Speaker 3: we truly get into the nuts and bolts of But
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  Speaker 3: what I love is that we get a lot of
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  Speaker 3: questions and comments.
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  Speaker 2: Yeah, and it kind of leads us in.
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  Speaker 3: And we've had people comment multiple times on different podcasts
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  Speaker 3: like just wanting to gain knowledge and information in it,
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  Speaker 3: and it's fun to see it kind of I don't
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  Speaker 3: know what energizes us. We love doing it, but we
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  Speaker 3: love the homeowner interaction. If you want to ask us
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  Speaker 3: about siding or windows, or foundations or anything at all,
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  Speaker 3: please do and we will do a podcast on it
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  Speaker 3: because we can talk about gutters. I can talk about
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  Speaker 3: gutters and roofing instulation all day, but you know, to
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  Speaker 3: some people that's not that interesting. But between me and Josh,
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  Speaker 3: we've got fifty years of experience in the industry. And
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  Speaker 3: if we don't know the answer, we know somebody who does,
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  Speaker 3: and we will do a podcast on it because you know,
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  Speaker 3: helping people and answer. I mean, we've been answering questions
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  Speaker 3: from the podcasts from people in Alabama, Texas, California, you
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  Speaker 3: name it. It's really weird that people over the country
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  Speaker 3: watch it. But I don't know, somebody must find it interesting.
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  Speaker 3: I guess, Sean, it's fun stuff.
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  Speaker 1: And as you mentioned, folks all over listening, I know
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  Speaker 1: with the iHeartRadio app and other things. Folks listening to
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  Speaker 1: the program this morning, I know you got obviously we
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  Speaker 1: talk about the Arlington Madison, Madison location Milwaukee wasaw Rochester
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  Speaker 1: and that's in a state called Minnesota, Fox Valley, Eagle River.
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  Speaker 1: I mean, when it comes to coverage, when it comes
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  Speaker 1: to Larsen Home Services, if folks can hear the voice,
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  Speaker 1: if they're if they're anywhere in the Midwest, in Wisconsin,
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  Speaker 1: you've got in Minnesota covered as well. You have you
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  Speaker 1: have folks there that can help them out. So don't
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  Speaker 1: ever hesitate. Pick up phone gem McCall six so eaight
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  Speaker 1: five three five forty three forty three. That's five three
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  Speaker 1: five four three four three. The website Larsenhomeservices dot com.
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  Speaker 1: That's l A R. S O N Home Services dot com. Andrew,
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  Speaker 1: it's always great talking with you. Look forward to talking
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  Speaker 1: cape CODs next week. Til then you take care, my friend.
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  Speaker 2: All right, talk next week.
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  Speaker 1: Kevin Hamhams Arbacare joins us next right here on thirteen ten.
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  Speaker 1: Wuib A
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  Speaker 3: National Sources are under red buyer's insurance gamage ex agency limitations,