Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
245: 5 Strategies Invest West Used to Build a Customer Experience Culture That Sticks
How Invest West Took What They Learned at The Customer Experience Executive Academy and Built a Customer Experience Culture That Sticks
Summary:
In this episode of the Customer Service Revolution Podcast, Dave Murray talks with CXEA graduates Rebecca Blaisdell and Megan Francis of Invest West about what it really looks like to bring customer experience from theory into daily operations. They share how their property management company used The DiJulius Group methodology to break down silos, create signature experiences, build internal ambassadors, and turn customer experience into part of the…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.