Latest / Smart Business Growth with Nicky Miklós / Understanding Human Behaviour in the World of Business

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Understanding Human Behaviour in the World of Business · Smart Business Growth with Nicky Miklós

• 0:04
  Speaker 1: Welcome to Thrive in Business Together with Nikki and Ness.
• 0:11
  Speaker 2: We would like to acknowledge the traditional custodians of country, the Yagara and Bannerong people of Brisbane and Melbourne, respectively, where Nikki and I both work and live.
• 0:20
  Speaker 2: I don't know about you, but so many people that I talk to in relation to the business journey is that going into business for yourself is the biggest personal development experience you're ever going to have.
• 0:39
  Speaker 2: I look back on my own years in business and realise just how deeply true that is.
• 0:46
  Speaker 2: No matter who you are, you need to grow, you need to overcome fears, you need to change your belief systems if you really want to continue into business and continue to succeed in business.
• 0:57
  Speaker 2: I reflect on this and a lot of the work that we do, nick, with our clients is around helping them understand well.
• 1:04
  Speaker 2: As part of that understanding ourselves, as part of that reflection and self-awareness, it's really looking deeply at what drives our human behaviour.
• 1:15
  Speaker 2: What is it that we?
• 1:17
  Speaker 2: Why do we do what we do and why do we avoid and put off and procrastinate the things that we know we should do?
• 1:24
  Speaker 2: And I know we talk about what, using the word should, but it's those things that you go.
• 1:29
  Speaker 2: I really need to get around to doing those emails, for example, or my accounts, for example, or making phone calls, for example, all the things that you just, for some reason, you continually avoid it and sometimes you can't put your finger on it because you don't understand what that pull away from it, that activity is.
• 1:48
  Speaker 2: Or, on the flip of that, you can spend all day doing something that you just find easy, that comes naturally to you, and leave everything else behind.
• 1:57
  Speaker 2: So I thought today we might tap into this world of extended disk or disk profiling that we love doing with our clients and pretty much anyone my whole family is disk profiled, so but I just thought it would be really cool for us to talk through what that looks like, so that people can start to understand, and even if you have your own behavioural profile report no matter what the report is, because there's many personality profiles and behavioural profiles out there but just to understand how does that play out and how does that apply.
• 2:30
  Speaker 2: So what does that sound good to you, nick?
• 2:32
  Speaker 2: Do you think that?
• 2:32
  Speaker 1: sounds good.
• 2:33
  Speaker 1: I think that sounds good oh, I almost swore really good.
• 2:37
  Speaker 1: That's the PG version.
• 2:38
  Speaker 1: I think it sounds excellent and it really is a critical component of business success as a leader.
• 2:45
  Speaker 1: It's interesting what you said there around the different types of profiles as well, because there are so many out there and I think what an important point to make around all this is that the profile, whatever tool it is, gives you some insights and information.
• 2:58
  Speaker 1: It's how you interpret, how you take that information and what you do with it, because I know there's different camps of people who you know like that isn't great, this one is great, etc.
• 3:10
  Speaker 1: But it's actually what's that information giving you and how are you using it.
• 3:14
  Speaker 1: So be really open-minded about that.
• 3:16
  Speaker 2: Absolutely, and I probably would add to that because this does come up a lot with freshly grouped people.
• 3:21
  Speaker 2: Some people are really resistant around this kind of tool because I don't like being put in a box and nobody likes being put in a box, and this is not us saying whatever your profile is is your identity.
• 3:32
  Speaker 2: It is really just a predictor of your behavior, and that's how I like to look at it.
• 3:38
  Speaker 2: And why I love disk is because it's a behavioral profile.
• 3:42
  Speaker 2: So what I find, like many, many years ago I did.
• 3:45
  Speaker 2: Some people have heard of MBTI, myers-briggs Type Indicator, so it's where you get ISTJ or ENFP.
• 3:51
  Speaker 2: If that's a foreign language to you, don't stress.
• 3:53
  Speaker 2: But that's a personality profile.
• 3:56
  Speaker 2: And so sometimes say people say, look, I'm an introvert, so I can't do public speaking and you go well, you can actually technically talk in front of a group of people, like it's not something you can't do, you just don't have a preference for it.
• 4:08
  Speaker 2: And so this is where I prefer, with leaders and teams, to use behavioral profiling such as disk.
• 4:14
  Speaker 2: So what is it?
• 4:15
  Speaker 2: Let's unpack that a little bit.
• 4:16
  Speaker 2: There's basically four different styles and we tend to have a captain energy and it's an energy based thing, and then a secondary.
• 4:25
  Speaker 2: So what do I mean by that?
• 4:26
  Speaker 2: Well, the first one is D, which stands for dominant, but the word doesn't really matter, because D effectively means somebody who is future focused, big picture thinker and could be considered to be very direct and outcome driven.
• 4:42
  Speaker 2: So they are probably the strongest personality type out or sorry, the behavioral type out of all of them.
• 4:48
  Speaker 2: They have an attitude of just do it, just get in, get it done, move on, let's go quickly.
• 4:53
  Speaker 2: And then the next style that we talk about is I.
• 4:55
  Speaker 2: I stands for influencer.
• 4:57
  Speaker 2: I like to think of the I as the joker or the entertainer.
• 5:01
  Speaker 2: So when you're at a party, they're the people telling the best stories and everybody's drawn to them because they have a way with words.
• 5:08
  Speaker 2: They're quite extroverted, they love people, they love being around other people are energized by that.
• 5:14
  Speaker 2: But they're also big picture thinkers and they can see the possibilities in things and they really see the possibilities in people.
• 5:22
  Speaker 2: But that also means that sometimes they can be often in different direction at different times.
• 5:28
  Speaker 2: It's sort of like that shiny, bright, light syndrome.
• 5:30
  Speaker 2: It's like this looks great and this looks like fun, so let's go over in this direction.
• 5:34
  Speaker 2: So that's amazing.
• 5:35
  Speaker 2: And then there is S, which is stabilizer, and we start to sort of slow down a bit around here.
• 5:41
  Speaker 2: The energy is a bit softer.
• 5:43
  Speaker 2: It's more the mother nurturer style very reliable, all about bringing people together, very good at remembering things about people and being that sort of.
• 5:53
  Speaker 2: It's almost like the when somebody new comes aboard, they take them under their wing and they're happy to mentor them and show them around and help them integrate into the workplace.
• 6:03
  Speaker 2: And the final one is C, which is the C stamp I kind of remember.
• 6:08
  Speaker 2: Compliant, I think.
• 6:08
  Speaker 2: Yeah, or conscientiousness Conscientious, the actual word doesn't matter, it's more the style of it.
• 6:15
  Speaker 2: And that's more like the professor or the tech head.
• 6:18
  Speaker 2: They're very detailed, exact, much more introverted than any of the other styles in that they prefer to work on their own.
• 6:25
  Speaker 2: They love being the expert at things, they love the detail and love being able to analyze and look at facts and figures and all of that kind of thing.
• 6:35
  Speaker 2: And I think the important thing is to remember that you're a mix.
• 6:38
  Speaker 2: So of course people are different, but you can predict some of their behavior based on that.
• 6:43
  Speaker 2: And one of the things that's really interesting, as we've gone into business together, is that we cover all four of that profile.
• 6:51
  Speaker 2: So, and I think it would be a great starting point, nikki, to just talk about how we notice that playing out in our business and the roles we take on, and yeah, let's start there.
• 7:02
  Speaker 2: So talk about what your profile is and how that plays out.
• 7:06
  Speaker 1: Yes, and I wonder those people that are listening that know us, I wonder if you can guess where we sit in each of these auditions.
• 7:14
  Speaker 1: So my natural style is very much in the I and the D, with just a tiny little splash of the S.
• 7:20
  Speaker 1: So more so the ID and your unveil, yours, yes.
• 7:24
  Speaker 2: So I'm the flip opposite, I'm the SC with a splash of I yes, and I think what's super interesting.
• 7:30
  Speaker 1: I mean, we've been doing this for a while.
• 7:32
  Speaker 1: We have been running individual and team group unpacks and individual unpacks and really have thrown ourselves into this world of understanding this particular behavioral profile tool.
• 7:44
  Speaker 1: And it really came to light even more, as you said, when we work together, because we work together so closely.
• 7:50
  Speaker 1: And for those of you that are listening who maybe don't have a business partner but have a team, the examples are so relevant and it works well.
• 7:58
  Speaker 1: It works really well.
• 7:59
  Speaker 1: We'll say that first, and I love this exploration and unpacking of the genius zone.
• 8:04
  Speaker 1: Like I like to look at it.
• 8:05
  Speaker 1: What's the genius, what's the gift in these profile styles?
• 8:08
  Speaker 1: And then also there's a bad rap for each as well, which is when we flick into a bit of unresourceful behavior, or it might be that we're not flicking into unresourceful behavior, but the other, the opposite spectrum, the opposite side maybe, is feeling a bit sensitive or a little bit tired or under pressure, and so they're perceiving it as being something that's maybe too direct and like as an example.
• 8:31
  Speaker 1: I know I'm kind of digressing, but we'll come back to your question.
• 8:34
  Speaker 2: I promise, is this our energy?
• 8:36
  Speaker 2: I wonder what type of structure right now.
• 8:40
  Speaker 1: Yeah, but it's also important, isn't it?
• 8:41
  Speaker 1: And that's right because there's a wow.
• 8:43
  Speaker 1: I'm going on about three different tangents now, so I'm going to bring it back.
• 8:47
  Speaker 1: I just want to close the loop of what I was just talking about.
• 8:50
  Speaker 1: The example, like if you've got somebody that's a high D, ness said that can be the most intense of all the energies.
• 8:55
  Speaker 1: Resourcefully, they're assertive and outcome driven, but they can come across as aggressive or even mean or even a bully.
• 9:02
  Speaker 1: But it might just be that they're assertive and the opposite, an S energy might be feeling that they're the calm, the graceful, the nurturer, like Ness said, and if they're feeling a little bit again tired or under pressure, not quite their 100% resourceful self, they might feel like the D energy is being aggressive, but they're actually just being assertive, and then, of course, there's times when they might be being aggressive and vice versa.
• 9:26
  Speaker 1: So it is such a complex it can be, you can go down the rabbit hole with it, but one of the things I also love about disc is that we can really simplify it.
• 9:35
  Speaker 1: Now come back to answering your question, and I think the first thing that comes to mind when I think about our complimentary styles and energies is the day and I feel like you all know exactly what I'm about to say here the day where we were fairly new into the business and we kind of had this really good conversation.
• 9:56
  Speaker 1: We sort of were bringing our own feelings, I suppose, to the conversation, and it was that I was feeling a little bit bad because I felt like I was doing all the fun work.
• 10:05
  Speaker 1: So I was working on the website, I was creating sales pages, I was doing collateral, I was you know the stuff that like.
• 10:11
  Speaker 1: I was in Canva and in WordPress and I loved it.
• 10:14
  Speaker 1: It was so good.
• 10:15
  Speaker 1: And, ness, how are you feeling?
• 10:18
  Speaker 2: Well, I felt like I had the easy work because I was doing all the behind the scenes, you know, like the more detailed work, the actually figuring out the sales page or whatever it is that's supposed to create in the content that goes in it.
• 10:33
  Speaker 2: I'm in behind the scenes working out how to do that or looking at the finances or you know that kind of detailed process.
• 10:40
  Speaker 2: That meant that I was just so easy to me and I felt guilty because I thought, oh, nikki's having to do the really hard work of coming up with all this creative stuff, which I find challenging.
• 10:52
  Speaker 1: And so there.
• 10:53
  Speaker 1: And so when we had this conversation, we were like, hang on a second, I am so grateful that you were doing that easy inverted commas, because that ain't easy to me.
• 11:00
  Speaker 1: Like for me to do the work that you're doing, that analytical thinking, the active campaign behind the scenes, the zappy things, whatever, like I could do it and I think this is an important point I could do it absolutely if I had to, but it would take more energy, it would take more effort, it would take more focus, because that's not my natural place.
• 11:19
  Speaker 1: And then to be thinking, you know that the opposite, like to realize that you were feeling guilty about that and I'm feeling bad about this.
• 11:25
  Speaker 1: We realized, hang on a second, this is the genius, this is allowing ourselves to really step into that place and it's not about letting each other ourselves off the hook.
• 11:34
  Speaker 1: Sorry, we still need to lean in, like I still need to lean into the finances, for example, but that is not my core genius zone and I don't love it.
• 11:42
  Speaker 1: Whereas I also remember talking to you one day.
• 11:45
  Speaker 1: You know, like I've just had the best day ever.
• 11:46
  Speaker 1: I was in spreadsheets all day and it was so good because I had the space to do it and I was like wow, that's like wow, that is literally sounds like a nightmare to me.
• 11:55
  Speaker 1: That is not a fun day, a good day, but how beautiful.
• 11:57
  Speaker 1: Just even half an hour ago, I flipped a form off to you and I was like, oh, I feel bad.
• 12:03
  Speaker 1: I should you know I should embrace this more and do it.
• 12:06
  Speaker 1: But you're like, no, no, send it to me, it's easy, it's done.
• 12:08
  Speaker 1: And this is that embracing of our natural styles, without shirking the responsibility as business owners and leaders to stretch into other areas, but also stepping into that genius zone and working together around that.
• 12:22
  Speaker 2: Absolutely, absolutely.
• 12:23
  Speaker 2: Because I think you know, I know that I could step out of the business and you could do that, and this is why I come back to this whole thing.
• 12:30
  Speaker 2: It's a behavior, it's an energy thing.
• 12:32
  Speaker 2: Yes, if you had to sit there and do spreadsheets for a whole day, that would drain your energy, but it's possible, you can do it.
• 12:38
  Speaker 2: And it's a bit like me.
• 12:39
  Speaker 2: I love facilitating large groups and you know that's high energy which I can tap into, but it taps me out.
• 12:46
  Speaker 2: And so for me to have a whole you know back to back of that, I know that I just don't have the energy to show up every day doing that, whereas a high energy may may find that that's actually easy work, and I find the one on one work easy, so I can have five coaching sessions in a day and be energized because they're one on one as opposed to doing a whole group thing.
• 13:10
  Speaker 2: So I guess what I'm getting at here is when you understand your style, what comes naturally to you, and you start leaning into the strengths of that rather than focusing on all the things I have to get right and try to figure out and having to do it all, you start to look at other opportunities around.
• 13:29
  Speaker 2: Well, there could.
• 13:30
  Speaker 2: Could there be other people like at outsource that too.
• 13:32
  Speaker 2: So for you, nick, you might have chosen to outsource in your previous business to a bookkeeper because, although you could do it, it doesn't make sense.
• 13:41
  Speaker 2: And so I might outsource to a copywriter because, although I could do it, it takes me a long time to sort of get that into that space.
• 13:48
  Speaker 2: And this is where it can play out in business.
• 13:50
  Speaker 2: And I think what's important to remember and it comes back to what I said at the beginning about not putting ourselves in a box that we don't have a belief that only one style is best that we have to have.
• 14:04
  Speaker 2: You know, you have to be a D to be in business.
• 14:06
  Speaker 2: That actually was a belief I had when I started and it probably was influenced by a couple of mentors I had back at the time who perhaps were D energies, and I looked at them and I saw their success and I was like I'm gonna, I'm gonna fail in business because I don't have that big picture, I'm not direct, I don't have those qualities that come naturally to me, and I probably spent the first couple of years of business really leaning into that and, and, you know, having sweaty armpits but saying stuff that I would not normally say and being direct about things.
• 14:39
  Speaker 2: And then I kind of got to a point that was great, but it wasn't what makes me great at what I do, and it wasn't until I embraced this sort of mother, nurturer, energy, the connector, the person who loves to build long term relationships.
• 14:55
  Speaker 2: I'm really great at remembering things about people and about you know that, continuing that bond and connection and helping people feel special, and I realized over time that that actually was my superpower.
• 15:08
  Speaker 2: Yes, I can lean into the other areas that aren't so much, but really embracing those qualities that come naturally to you.
• 15:15
  Speaker 2: They don't feel forced, it doesn't feel like you're putting it on and trying to be someone that you're not.
• 15:21
  Speaker 2: So I really that was a huge lesson that I learned in my business through understanding the disc profiling and through better understanding me and leaning into that strength.
• 15:31
  Speaker 2: So I wonder for you, nick have you had something similar where you have noticed something in yourself that has become your superpower?
• 15:39
  Speaker 1: Definitely, and I also just want to.
• 15:40
  Speaker 1: Before I answer the question again, I want to really reflect on what you've just said there, because what I'm hearing in that is it's not about changing who you are, it's about not trying to fit into the analogy, a different box, and so this example that you shared it was actually about embracing that beautiful nurturing energy and then knowing when to stretch into the other energies when needed.
• 16:05
  Speaker 1: I think that's such an important message and I think that that's something to really highlight, because oftentimes the conversation is I want to be authentic, I want to be me, I don't want to have to change and we do not want you to change.
• 16:19
  Speaker 1: We want you to step into the genius, the beauty of who you are naturally and then stretch into other areas.
• 16:26
  Speaker 1: But come back to that.
• 16:27
  Speaker 1: So I think that's a really lovely example and we've certainly seen that play out in our clients as well.
• 16:32
  Speaker 1: There's a client that we were reflecting on and chatting about who's actually very similar profile to me, although actually no.
• 16:38
  Speaker 1: The IS so very much about people, the fun, it's all about enjoying the experience along the way, but there was a preconceived belief, similar I have to bring the D as the leader in my business.
• 16:51
  Speaker 1: Yes, there are times that has to happen.
• 16:53
  Speaker 1: However, when she embraced the fact that she could bring her eye energy A, it became a bit easier.
• 17:00
  Speaker 1: B the team enjoyed being around her, the engagement increases and you still are being responsible.
• 17:08
  Speaker 1: If that makes sense, I don't know.
• 17:10
  Speaker 1: I just think that there's a profile and I wonder this whole way of doing business and when we think about hustle culture and how we've been taught to do business in the past which no offense to men out there, but realistically, the models that we've seen, the models of excellence, models of business have been that very masculine way of doing business.
• 17:30
  Speaker 2: I just actually the interesting thing in that client that you're talking about, the example she had a male business coach love men, not bashing men here but he was telling you how she should do business.
• 17:42
  Speaker 2: You need to be tougher with your team.
• 17:44
  Speaker 2: You need to be more direct.
• 17:46
  Speaker 2: You need to show them who the boss is, and that was her like.
• 17:51
  Speaker 2: She was paying this guy to mentor her around, how she could improve her business.
• 17:56
  Speaker 2: This is where this really gets us on a soapbox, because we truly look my voice is even going, I'm so passionate about this but we really believe that it is not about trying to fit a box, that you don't become somebody you're not, it's not hustle, it's not be direct, be mean, be whatever.
• 18:17
  Speaker 2: And for her, you're right, it was still be responsible.
• 18:21
  Speaker 2: But, jesus, have some fun at work and if that's what's core and for her it was at her core it was a connection to people.
• 18:28
  Speaker 2: It was a bit of fun and an adventure along the way and when she started to embrace that, things got easier.
• 18:35
  Speaker 2: She enjoyed it more and her team, as you said, engaged more because she was being and I know it's an overused term, but she was being authentically her, as opposed to this version, the cookie cutter, which I believed at the beginning of my first business that that's what I needed too.
• 18:49
  Speaker 2: You've got to be tough and you've got to be direct, and it's just such a lie that we tell ourselves.
• 18:56
  Speaker 1: Are you stuck in the busy trap or on Juggle Street being all things to all people despite having a team?
• 19:01
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• 19:04
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• 19:15
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• 19:29
  Speaker 1: What also comes to mind around this is that there were two things.
• 19:33
  Speaker 1: You said, words that kind of piqued my mind how you should.
• 19:38
  Speaker 1: As soon as somebody is telling you how you should do business the coach was saying you should do it like this your experience immediately there are alarm bells around the bed.
• 19:46
  Speaker 1: So take a moment, listeners, and reflect on that.
• 19:49
  Speaker 1: The second thing is you need to be tougher.
• 19:52
  Speaker 1: So what comes to mind there is that if you don't have the right structures in business, if you don't have good operating rhythms, if you don't have clarity of expectations, if you don't have position descriptions, if you don't have goals, if you don't have KPIs, these are all things that you must have in the business and they do fit into.
• 20:09
  Speaker 1: If we were to put disk over different elements of business, they fall into that D, that DI.
• 20:14
  Speaker 1: But when you have that structure in place, then you are just your guiding the business along those structures.
• 20:21
  Speaker 1: That gives you the flexibility and freedom to bring, say, the I or the S or the C or whatever it might be.
• 20:26
  Speaker 1: So if you're kind of thinking because I don't want anyone to walk away, going, oh cool, well, I can just, you know, it's all about fun and experience and that's it.
• 20:33
  Speaker 1: That's not what we're saying, because you've got to have your baseline operating rhythms and structure and business in place and then that gives you the freedom to not have to be so tough on the team because it's in the structure.
• 20:43
  Speaker 1: Does that make?
• 20:43
  Speaker 2: sense, ness Nessie, it doesn't become something that's avoided because it feels painful for you to have to do that.
• 21:11
  Speaker 2: It's really looking into what are the easier processes to make that happen, like talking into a voice note or recording a video, rather than sitting there and writing out step by step.
• 21:21
  Speaker 2: So there's so many different ways we play into those strengths.
• 21:24
  Speaker 2: I'm going to loop us back around to the question, so I just got to say one more thing.
• 21:28
  Speaker 1: I've got to say one more thing so really what we're saying here is that there's elements in business.
• 21:33
  Speaker 1: It's not about avoiding what.
• 21:36
  Speaker 1: Oh, that's not my natural, so I'll avoid it.
• 21:38
  Speaker 1: You still have to have that in place for business.
• 21:40
  Speaker 2: That's my day coming out as well, going hang on but it is a wrap that results in outcomes and blah, blah, blah.
• 21:44
  Speaker 1: So that's important.
• 21:45
  Speaker 1: But also consider your team are going to be a mix of people.
• 21:48
  Speaker 1: So that's good because you can leverage their strengths, like Ness said, but also that's without adaptability and that being a chameleon can come into play.
• 21:56
  Speaker 1: If it's too serious, some people won't feel engaged.
• 21:59
  Speaker 1: If it's too fun, some people won't feel engaged.
• 22:01
  Speaker 1: So anyway, that's.
• 22:02
  Speaker 1: We could maybe revisit this in a couple of months to build on the disc for teams a little bit further.
• 22:08
  Speaker 1: So, yeah, let me back.
• 22:09
  Speaker 1: Oh, I do have another example as well.
• 22:11
  Speaker 1: So, being in sales, my eyes got you feel like you've given me permission to just, I am aware of time but sales.
• 22:20
  Speaker 1: So I have been asked so many times.
• 22:22
  Speaker 1: I've been on panels, you know, with this question.
• 22:24
  Speaker 1: This is probably one of the most common questions I get asked as a sales coach, with my sales coach hat on and it's around, you know, do, can you be?
• 22:31
  Speaker 1: Are you born a good salesperson or can you learn it?
• 22:34
  Speaker 1: And my mind goes to disc, because there are some people that are naturally more dominant entertaining, you know, charming, etc.
• 22:40
  Speaker 1: They want to go out and have conversations, like you said.
• 22:42
  Speaker 1: But I'm telling you right now anybody can be a great salesperson.
• 22:48
  Speaker 1: Just like you said anybody can do can have a business.
• 22:51
  Speaker 1: And when I say that there's a caveat and the caveat is you have to want to do it, because it might not be as easy for you to pick up the phone and have a conversation it might not be as easy for you to like.
• 23:02
  Speaker 1: in my instance, my mind goes to the data, the numbers, the reporting.
• 23:07
  Speaker 1: I remember I used to, when I had a senior leadership role and Thursdays was reporting day, I would wear my connies and jeans because if I was comfortable in what I was physically dressed, somehow my brain could handle a bit more data analysis.
• 23:20
  Speaker 1: There's these little strategies that we do.
• 23:22
  Speaker 1: So, whatever the role is, you absolutely can lean in and be fricking amazing at it, but you have to want it.
• 23:29
  Speaker 1: This is the will piece, because it's not going to naturally be the easiest thing that you'll be able to do.
• 23:35
  Speaker 2: Totally.
• 23:36
  Speaker 2: I love that.
• 23:37
  Speaker 2: Now, do you want to answer the question?
• 23:38
  Speaker 1: Yeah, what was the?
• 23:39
  Speaker 2: question again.
• 23:39
  Speaker 2: I can't even remember this is again how this plays out in our business, the similarities.
• 23:45
  Speaker 1: The question is actually what it's like behind the scenes.
• 23:48
  Speaker 2: Absolutely.
• 23:49
  Speaker 2: It's about you know what were your realizations in business, and it came to embracing that style and you might have already answered it, I think, in some of the examples that you've given.
• 23:59
  Speaker 2: But yeah, that's what the original question.
• 24:03
  Speaker 1: Yeah.
• 24:03
  Speaker 1: So look, I feel like I was sort of answering that question in different versions of that question, but I think for me it was embracing the fact.
• 24:10
  Speaker 1: Like you're right, I absolutely have outsourced my bookkeeping immediately as soon as I started my business because I knew that wasn't a strength, but again, it's equally that responsibility of going.
• 24:19
  Speaker 1: I need to know what I need to know about numbers and I also can outsource.
• 24:25
  Speaker 1: I don't need to be bogged down in the detail.
• 24:27
  Speaker 1: I think another realization for me was that it's okay to bring the eye.
• 24:30
  Speaker 1: I wonder if, and from what we've seen and experienced, there can be a real like putting ourselves down and sometimes around our natural style, like, for me, that big energy that I like learning to put myself in a box because it's too much.
• 24:43
  Speaker 1: Yes, I have to adapt to different environments.
• 24:45
  Speaker 1: I'm a little bit more unleashed in this podcast than maybe some others, etc.
• 24:49
  Speaker 1: But actually what I realized is that's why people wanted to work with me and, interestingly, in my first business I actually attracted a lot of C type clients in IT and accounting.
• 24:59
  Speaker 1: I was like whoa, that's like the opposite of me.
• 25:01
  Speaker 1: This is interesting and I really learned that there's a reason.
• 25:05
  Speaker 1: It's the same for you all listening.
• 25:07
  Speaker 1: It's the same for you, ness, when you tapped into that connector and that natural side.
• 25:11
  Speaker 1: So it's about embracing, just like you said, who we are and realizing the genius and the gift in that and being able to share that.
• 25:18
  Speaker 1: That's probably my biggest realization.
• 25:21
  Speaker 2: Absolutely, and I think that that's where we start to look at how we can be really connected to some clients and really able to offer the service that we offer and do it well, because we're something that's missing in their world.
• 25:35
  Speaker 2: We're solving the problem that they can't solve for themselves.
• 25:38
  Speaker 2: And I think that you know, when I look at it from the perspective of leaders and trying to understand their teams because, let's face it, as soon as you engage, even if it's a contractor to come in and work with you, we're dealing with human behavior and humans are complex.
• 25:53
  Speaker 2: So this is one area that we can tap into, where we can help understand others and communicate better.
• 25:59
  Speaker 2: But there's so many other things going on at a personal level.
• 26:02
  Speaker 2: So being able to pick one tool out and be able to understand how people respond in different situations, I think is really valuable.
• 26:08
  Speaker 2: And looking at it from the perspective of having that curiosity about what's driving behavior, because when you go deeper into profiling tools like disk, to the level that we sort of understand it and work with our clients on it, really even the dysfunctional behavior or the unresourceful behavior, there's really there's reasons that are driving that, that are quite unique to the fear base or what's important to that particular style.
• 26:35
  Speaker 2: So there's so many layers on here in relation to doing any kind of profiling, but I think the message that I really want our listeners and viewers to lean into today is taking the time to actually understand what makes you tick, who are you at your core, and there's so many opportunities to be there, because and this is what you talked about earlier, nikki if we don't understand us and understand our strengths and find ways to utilize that and really leaning into that, we can get caught in the trap of how we should be doing things.
• 27:08
  Speaker 2: That's the cycle we need to break Stop being in business how you think you should be, or listening to people who are going to tell you to be different to who you are.
• 27:18
  Speaker 2: So sometimes you have to do different things and focus on different areas and tap into different behaviors.
• 27:24
  Speaker 2: But really, this whole getting out of your own way and stop listening to bad advice and I think that's where people can get caught into I'm not good enough because I'm this or I'm this and I have to be more like that person.
• 27:39
  Speaker 2: And I think that it's so different to that because you know we just we embrace our differences.
• 27:43
  Speaker 2: We have a laugh at them and we embrace our own strengths, and so that's how we.
• 27:49
  Speaker 2: What comes to mind?
• 27:50
  Speaker 1: when.
• 27:50
  Speaker 1: I say that I don't know if we've shared this story, but the classic is a particularly in our relationship the detail so I am not the best at things, like you know, remembering to get receipts and and the detail around those sorts of things.
• 28:05
  Speaker 1: And this is constantly having to follow me up and I really appreciate this, although I did nail it today, tonight I got you that receipt so quickly and but the verb, the verb is what comes up.
• 28:14
  Speaker 1: So when we were together in Sydney and we had, you know, we're celebrating and we were in person, just that dynamic around which we have cocktails on, should we be, you know, a bit more splurge or a bit more sensible?
• 28:27
  Speaker 1: But then, people, we went to the Opera House bar or something, and you could see the Opera House bar and I swear Ness gave me a little wink or something because I was like I'm in charge right now of actually going to the bar and getting whatever I want.
• 28:41
  Speaker 1: So of course I came back with a bottle of verve and it was beautiful.
• 28:44
  Speaker 1: It was lovely.
• 28:45
  Speaker 1: But would Ness have made the same decision if she went to the bar?
• 28:49
  Speaker 1: No, she's so worth it, but this is just such a classic.
• 28:53
  Speaker 1: We always joke about that.
• 28:54
  Speaker 2: Right, yeah, that's right, that was a fun memory.
• 28:57
  Speaker 2: And yes, I mean like putting you in, giving you the credit card and saying head to the bar and buy some champagne.
• 29:02
  Speaker 2: What was I thinking?
• 29:03
  Speaker 2: Exactly but what you have tapped on and I know we're going to wrap up in a minute, but these are all the different ways that it plays out right.
• 29:10
  Speaker 2: And understanding ourselves, because I remember when we were doing money coaching Nikki, one of the problems that you were challenged by were keeping a budget and fitting into that spreadsheet kind of lifestyle mentality.
• 29:23
  Speaker 2: And I'm not good with money because I don't do what you know, I don't have the spreadsheet to be able to work out where money goes or whatever it was, whatever the stories you were telling yourself.
• 29:32
  Speaker 2: But then what we did together was really lean into that I energy and bring some D energy into it, which is where the figures became important.
• 29:40
  Speaker 2: So this is applicable in business as well.
• 29:43
  Speaker 2: You didn't necessarily have to go into the level of detail that I do when it comes to finances, but where you clicked the D energy, that sort of D am I explaining this right?
• 29:53
  Speaker 2: They like the big picture, like the overview, the project management, almost of it.
• 29:58
  Speaker 2: They want to know where everything is at.
• 30:00
  Speaker 2: They don't want to do the detail of it, but that's really important to understand what the figures are telling, the story or the message the figures are saying.
• 30:07
  Speaker 2: And then the I energy, where we do money dates completely differently.
• 30:11
  Speaker 2: So I'm very structured in my money date, love to be on my own and sort of like, have that space.
• 30:16
  Speaker 2: You love going out with jewels, having lunch something extravagant and having the big picture discussions and also, you know, finding your way of doing spreadsheets.
• 30:26
  Speaker 1: So yeah, I think that's such a great example and it's so true.
• 30:30
  Speaker 1: And actually that's something, as you know, that I've been working on over the years.
• 30:35
  Speaker 1: Dashboard is what comes to mind.
• 30:36
  Speaker 1: Give me the high level, the important numbers and absolutely find the story behind it, versus that level of detail which then I could fall asleep over.
• 30:44
  Speaker 1: But it's still important to know and you really what you said.
• 30:47
  Speaker 1: Really there was so much that you said that resonated, you know, just really understanding how do I make this meaningful and interesting for me, which doesn't have to be and I want everyone to really hear this doesn't have to be the same for everybody.
• 31:00
  Speaker 1: And what comes to mind there also is things like you know, we've got in business.
• 31:04
  Speaker 1: I believe we have to have revenue targets, we have to know how we're tracking, we need to know there's certain numbers in business.
• 31:10
  Speaker 1: We need to know.
• 31:11
  Speaker 1: Now, if you're not naturally driven by numbers and targets, that's OK.
• 31:16
  Speaker 1: You still set the target.
• 31:18
  Speaker 1: But then tap in.
• 31:19
  Speaker 1: What does that target actually mean to me?
• 31:21
  Speaker 1: So you know, for a C, it might be ticking a box and might be achieving something, and KPIs, often for C energies, it could be yep, I feel good because I'm ticking those boxes for the I or for the S.
• 31:33
  Speaker 1: You know change what that means.
• 31:34
  Speaker 1: So a revenue target, have it.
• 31:36
  Speaker 1: But then how many customers does that mean?
• 31:39
  Speaker 1: And looking at customers, how many people am I going to help?
• 31:42
  Speaker 1: So your revenue target all of a sudden, and I feel like S energy.
• 31:46
  Speaker 1: you know, ness, you're nodding along would get much more motivated and excited by.
• 31:50
  Speaker 1: I'm going to help 50 people over the next six months, versus whatever the number is versus.
• 31:56
  Speaker 1: I'm going to hit X amount of revenue, like whereas for a D, but I'm hitting that target.
• 32:00
  Speaker 1: Yeah, and for the I it might be about, that means that I'm going to be able to get, when we hit that you know, two bottles of VRV, one to have with my business partner and one to have with my wife.
• 32:09
  Speaker 1: You know, like, think about how do you make these goals meaningful for you?
• 32:13
  Speaker 1: And you don't have to remember was that a C?
• 32:15
  Speaker 1: I asked you.
• 32:16
  Speaker 1: You'll know what it is because of how you have felt when we've touched on these different areas.
• 32:22
  Speaker 1: So I feel like I've got a cool action based on that.
• 32:25
  Speaker 1: Love it, let's go for it.
• 32:27
  Speaker 1: An actionable action.
• 32:28
  Speaker 1: I would love for you to check in with your revenue targets, check in with your goals.
• 32:32
  Speaker 1: If you don't have any, Set them.
• 32:34
  Speaker 1: Let them.
• 32:35
  Speaker 1: It's about time, set them.
• 32:36
  Speaker 1: We also have loads of free resources and tools around that.
• 32:39
  Speaker 1: Feel free to reach out to us.
• 32:41
  Speaker 1: So look at your target and does it actually excite you, motivate you?
• 32:45
  Speaker 1: How do you feel when you look at it?
• 32:47
  Speaker 1: If you're, if you're like yuck, avoiding, maybe it's too much of a d energy in that, then think, like I just said, if you put number of people that you're helping, or what's the reward that you get once you've achieved it, or, and do you have like a checklist of how you're going to get there?
• 33:02
  Speaker 1: Like, really lean into this place so that you're making it meaningful and that target is meaningful for you.
• 33:09
  Speaker 1: Otherwise, we've both been in businesses where we set targets that didn't mean anything and it was actually demotivating or avoided Right, and a lot of business owners do that.
• 33:16
  Speaker 1: So I feel like that's a good action.
• 33:18
  Speaker 1: I love it.
• 33:19
  Speaker 2: In the next four hours.
• 33:20
  Speaker 2: That's right.
• 33:21
  Speaker 2: Look at your targets, and I would add to that that if you're sitting here going, oh, I want to find out more.
• 33:26
  Speaker 2: We live it and breathe it and we love it so much.
• 33:29
  Speaker 2: So if you are curious to find out more about doing your own profile, please do reach out.
• 33:34
  Speaker 2: You can contact us on LinkedIn that's our favorite platform of social media or you can email or pick up the phone if it's cool.
• 33:42
  Speaker 2: But it has been amazing Old school Talking today and we trust that you have gained something really valuable from this conversation or at least started getting your thinking.
• 33:52
  Speaker 2: Have a great week, everyone.
• 33:53
  Speaker 2: See you later.
• 33:54
  Speaker 1: Thanks for listening to today's app.
• 33:56
  Speaker 1: If you loved what you heard, find us on LinkedIn and let us know what you enjoyed.
• 34:00
  Speaker 1: Also, don't forget to rate and review and, of course, share this episode with your bizvesties.
• 34:06
  Speaker 1: Ness and I are obsessed with helping you break through your business and life barriers to get you to your next frontier of growth.
• 34:15
  Speaker 1: We bring two business minds and two perspectives into your business.
• 34:20
  Speaker 1: As the magician, I help connect the dots, see the possibilities and the hidden potential, and as the architect, ness turns those possibilities into practice, implementing plans and frameworks, because, let's face it, every vision needs a practical pathway to success.
• 34:37
  Speaker 1: We offer business health checks, taking you from chaos to clarity in just 30 days.
• 34:43
  Speaker 1: Are you curious to find out more?
• 34:45
  Speaker 1: Send us an email or go old school and give us a call.
• 34:48
  Speaker 1: All our details are in the show notes and on our website.
• 34:52
  Speaker 1: Until next time, happy listening and here's to thriving in business and life.