Advocating for docs and choosing tools with Kelton Noyes

The Not-Boring Tech Writer · Jan 22, 2026 · 1h 17m · transcript

In this episode, I talk with Kelton Noyes, a senior technical communicator who started his career in tech support and gradually built his way into documentation. We discuss how to choose documentation tools, practical strategies for making the business case for investing in documentation, and how Kelton successfully advocated for technical writing as a valuable full-time discipline within his organization.

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Kelton and I discuss his journey from tech support to technical writing, which began with his frustration at answering the same questions repeatedly. He started creating documentation…