The customer experience doesn't have to SUCK...if we build it right, they will come
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Building a good customer buying experience is simple, but it's not easy...why? Because humans are involved. The employees are humans. The customers are humans, and sometimes, humans don't see eye to eye.
Automated phone systems, offshore out-sourcing, Amazon, CarMax, Carvana and other realities have changed the expectations of most retail customers.
In this episode, I attempt to help business owners improve their customer's experience at their business.
Email Lennie at lennielawson2020@gmail.com
The skinny
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