Latest / The Platform Economy with Fexingo: Marketplaces, Networks, and Multi-Sided Businesses
How Marketplaces Profit From Consumer Friction
Most business analysis assumes frictionless experiences drive marketplace growth. This episode challenges that orthodoxy by examining how controlled inefficiency becomes a revenue engine. We look at specific data points from ride-hailing and food delivery platforms to show why perfect liquidity is often bad for margins. Lucas and Luna dissect the 'search tax'—the deliberate gaps between user intent and supply availability—and how these gaps allow platforms to extract higher take rates without triggering mass churn. By anchoring our discussion in September 2026, we see how this model…
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