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Emergency Response with Larson Home Services · Ask The Experts

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  Thirteen ten Wiba Madison in the morning and ask the experts. A lot of
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  houses are rocking last night with this that move through. Looking at the forecast,
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  we've got scattered showers till let's see tonight, scattered showers today, tomorrow?
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  What else speak Tuesday? And a man who knows a lot about rain,
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  the one and only Andrew Larson from Larsen Home Services the website Larsenhomeservices dot
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  com. That's l A R. S O N Home Services dot com.
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  Delphin number six oh eight five three five forty three forty three. That's five
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  three five forty three forty three. Andrew, How you doing this morning?
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  I'm doing fantastic. Now. I wouldn't say that I know a lot about
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  rain. What I know about rain is it comes at It'd be kind of
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  an educated guest. But I know that we need rain. I know that
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  last year was one of the driest years and ten years I can remember,
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  and May through July was the driest. Was that dryest stretch May through July
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  on the record books. So I have a pond at my house is down
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  like four feet and over the past couple of months it's filled up. This
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  is good. This is a really really good thing. We all need this
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  rain. But yeah, I mean as far as knowing how it's made and
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  where it comes from, like probably eighth grade science, it probably wasn't paying
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  attention. You're you're the pro when it comes to mitigating problems caused by rain,
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  specifically for your house. And let's talk about what rain does tier does
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  t your home, and then reasons why we want to you know, it's
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  we're combating mother nature on a number of different fronts, but rain is a
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  very important one. That moisture is an important one to keep away as far
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  away from your house as possible, isn't it. It very much is,
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  and that's where our you know, gutter shut our gutters really come into play.
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  It's it's been really fun. We've were growing and we're so busy that
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  we've added a bunch of new sales reps. And one of the things that
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  we make them do is go back out to past customers, our past customers,
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  which is really easy because I mean from here to Old Clarita Lacrosse,
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  all of Madison, We've got over twelve thousand customers, so it's not difficult.
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  But one thing that we won't like them to do is go back to
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  old customers' houses and ask them how everything's going, see if they need anything
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  tightened up, anything sealed up, any service work. But you know,
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  it really does a couple things because when when our sales guys are out giving
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  estimates, you know, I want them to understand that they are selling the
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  best products, backed up by the best company and the best technicians on the
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  market. And what a better way to back that up for them by hearing
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  it from our customers. And it's been a constant theme over the past few
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  weeks, Like you know, so and so has their had their gutter shutter
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  since twenty twenty one, haven't touched it, loved it. So and so
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  has had our gutters for years, don't even think about them anymore. So
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  it does a couple of things, right, We get back to homeowners homes
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  and sometimes you know what, they have a little maintenance that needs to be
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  done, not a problem, calling a maintenance ticket. We get on top
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  of it. But it also lets the reps know that they are selling the
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  best stuff by the backed up by the best company. So it's been really
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  fun. And you know something else that I've been talking about on this show
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  is is our restore program. You know, one would call it a repair,
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  but we like to call it a restore for roofing because we don't just
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  want to come out and, you know, take some blackjack or some cock
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  and fix a leak. Like we want to really find the root cause of
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  it and fix it properly, because we run into so many roofs that have
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  great shingles on them. Shingles are fine, but the little details. I
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  always talk about the details, the details weren't done properly, so they get
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  leaks. Rather than tear that entire roof off throw it in the landfill,
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  we can restore now. Because we've been talking about this Sean and we've been
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  advertising it, it's kind of led to another evolution. And when we advertise
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  is that we take care of restores and or repairs. People call us when
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  it's raining and their roofs are leaking because they want it fixed. So something
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  else that we're working on and it's it's almost completely put together. We can't
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  just throw it out there and do it but an emergency response team because I
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  can tell you that I've had this happen in a home that I owned before.
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  When it's raining and your roof is leaking. It's a very helpless feeling
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  because if you think about it, if your roof is leaking and you're seeing
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  it come through your ceiling inside the house, what's happening in the attic?
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  Right? Where's it coming from a lot of times we think a leak is
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  coming from once, well, I've got a spot on my ceiling, the
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  leak must be coming directly from above it. Ninety nine point nine percent of
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  the time that's not the case because just like our gutters surface tension. Water
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  works with surface tensions, So a leak could happen ten ten feet up the
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  roof. It could be hit a rafter and running down that rafter and dripping
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  off a a nail. And the thing is is, by the time you
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  see it in the home, it's leaked enough up in the attic to soak
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  through your insulation, to soak through your drywall to then get into the home.
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  So we are putting together and it's almost complete, but an emergency response
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  team, so we're getting a rain or we've just had a big rain and
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  you're seeing a leak, we will have a team you can call. I
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  don't have the exact detail, So I don't want to just be like it's
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  twenty four to seven seven, you know, I don't think that's probably going
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  to be the case. We'll see what happens, but we want to be
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  able to help people when they have a leak, come out, identify the
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  leak, identify where it's coming from, do a quick fix. So we
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  will still sign that homeowner up for an estimate for a restore so we can
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  get out and do a roof inspection and fix it properly. But in the
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  meantime, we can stop the leak from causing any more damage before we can
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  get out there and fix it more permanently. So we've had people calling crying
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  and there's nothing we can do at that time. And it's kind of a
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  helpless feeling. When a mother is crying on the phone because water is leaking
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  into her kid's bedroom and we can't get there for two weeks. Well that
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  doesn't do anybody any good, you know. So anyway, I kind of
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  wanted to come on the show and talk about it because it's something that we're
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  going to be putting together and something that we're going to have available to help
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  people in a more immediate response, a little roof rescue that is it's a
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  great it's a great opportunity. And as you guys work on getting that out
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  there to more folks, you think about the storms that we've had, and
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  of course there's more on the way. One of the things folks can do
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  today is every one of those people that had that leaky roof had that issue.
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  There was a day where it rained and it didn't leak, but the
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  problem was there. The best thing for you to do is be preventative.
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  Call the folks our film services. Call them today if you've got questions,
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  have them out for that free roof inspection. Make sure you're not put in
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  that position to have to have the roof rescue out there to solve the issue.
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  Get them out there today before it becomes a problem. All I got
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  to just pick up phone, get McCall six so eight five three five forty
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  three forty three. That's five three five four three four three. The website
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  Larsenhome Services dot com. That's l A R. S o N Home Services
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  dot com. And Andrew, as we talk about roof restore, I know,
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  with not just the rain but the wind as well, some folks may
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  have questions about the condition of their shingles and other issues. You guys can
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  help out there, can't you. We can. I mean that that's I
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  mean, over over the years doing this show, I mean, the company's
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  really evolved. You know. We've always had great, a great gutter system
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  and we've been doing that for years and we still do and we do it
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  every single day from here to Green Bay, Milwaukee, Lacrosse, Rochester.
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  We put up a lot of gutter. Yeah, but we do more roofing
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  than anything now, and we really wanted to. I mean, there's a
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  lot of roofing companies and we want to differentiate ourselves with our restore program and
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  now with a more of a rapid response team for leaks because there's just there's
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  not a lot of companies that do that. Yeah, and I mean we
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  see it. One of my reps was just at a house the other day
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  and he sent me the video that he took. He did a video inspection
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  on the roof to show the homeowner and they had just had another very reputable
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  contractor over to the home and said the roof is shot needs to be replaced.
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  I was like twenty seven thousand dollars and Sean. There was absolutely nothing
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  wrong with the roof. There was absolutely nothing wrong with the roof. The
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  only thing that was wrong with the roof was that the chimney was not flashed
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  properly, so water was hitting the back of the chimney, running down inside
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  the attic, creating a spot on the roof. Homeowner is convinced that the
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  roof needed to be replaced. Our best guestimate that roof was less than ten
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  years old. That roof has twenty years left on it most likely, and
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  we were able to let them spend a fraction of that and get that roof,
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  get that chimney reflash, So bringing that thing back to its glory.
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  I mean that that's a good feeling to be able to save people a ton
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  of money, not throw more shingles in a landfill unnecessarily. And it's just
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  it's peace of mind for me, it's peace of mind for the homeowner.
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  So just being able to help people and not say, oh no, you
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  need to replace it. Let's just tear them off and throw it away.
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  That's just not that's not the approach that we want to take. And I
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  mean hopefully it comes back to us in the end. I mean Hopefully when
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  it's time for that roof to be replaced, they remember and call us and
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  have us replace that roof. If not, oh well, but we still
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  kept the shingles out of the landfill. We still saved this homeowner. We
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  saved them twenty four thousand dollars, which is substantial. So I think they
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  were they were really happy. So that's that's what we're trying to do.
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  We've really, really, really we were always a gutter company, right,
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  great gutter companies sell the best maintenance free gutter system on the market. We're
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  a great insulation company. We try to do things right. We won't just
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  blow insulation up in an attic. It's a whole home evaluation and let you
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  know exactly what needs to done to be done to make your home more energy
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  efficient and make it more comfortable and when it comes to But but we've really
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  truly become a large roofing company and we just want to do things a little
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  bit different and a little better. So telling people the best products, giving
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  them more options, not just saying here's our shingles, please pick a color.
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  No, we've got different types of shingles from f Wave. We love
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  to sell class for impact rated shingles because when we get some hail, they're
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  not going to get damaged and we can keep going. It saves people money
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  on insurance. I don't know, Sean, I can just talk about friend
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  we're getting, we're getting. But it is very amazing as you talk about
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  the different options for folks, and that's one of the great things. As
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  I've mentioned, you guys did the roof at the Preble household a number of
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  years ago. It still looks brand new, it still looks fantastic. One
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  of the great things is having those different options, having that conversation about what
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  are you looking for? Are you looking you know, how do you want
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  your house to look, do you want to do the architectural do you want
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  to have a text? All those great things, and then not only not
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  only does it look great, but phenomenal and a very detail. That was
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  the other thing, and I don't know that it gets mentioned enough, and
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  it seems and maybe to some like why does that matter? A very detailed
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  estimate and then a very detailed as we've talked about on the show, pictures
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  and notes and everything that went into it. So if you were to sell
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  your home or if you ever have questions. There's a ton of great information
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  that's given to you as a homeowner. As I mentioned, you pointed out
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  it's now on a us B. This was long enough ago that it was
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  back on this whole thing called printed paper. Yes exactly, We've still got
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  it. We keep it in the in the file league cabinet with other important
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  papers of the house. And that's one of the fantastic things about working with
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  Andrew and the team at Larsen Home Services. They give you not only a
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  fantastic group, not only the best gutters out there, not only can they
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  restore, and not only can they rescue your roof, they also give you
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  a commitment and they give you all that information. That education today is to
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  day to pick up phone. Give Andrew and the team at Larsen Home Service
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  as a call their telephone number six so eight five three five forty three forty
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  three. That's five three, five four three four to three for Larsen Home
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  Services. If you haven't had your roof inspected recently, or if you've got
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  questions about your gutters and down spouts, make sure you get them out six
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  oh eight five three five forty three forty three. That's five three five four
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  three four three, Andrew, I know you guys are going to be super
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  busy these next few days. Look forward to seeing you out and around town.
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  And you take care of my friend. Hey, real quick, Well,
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  Ques, don't cut me off yet. Hey, I just wanted to
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  mention one thing. You know, last year, we didn't do the show
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  the entire year, and we had people talking to reps and out in public
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  saying, hey, we used to listen to Andrew on the show. I
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  don't hear it anymore. And I was like, Okay, we've got to
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  start doing the show again. I really appreciate everybody listening to it. It's
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  fun to do, and I wanted to expand it a little bit more.
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  So We've created an email address. It's Wiva at Larsenhomeservices dot com. Shoot
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  us, shoot me an email, shoot me any questions about anything you'd like
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  to learn about construction home improvement. I don't know everything. I know a
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  lot, but if I don't know it, I'll figure it out. We
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  can talk about it on the show. I'll put it on my podcast.
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  So I just wanted to say that you thank everybody for listening, and we'd
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  like to expand it and make it even better. And know that if you
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  call for an estimate and you mentioned this show, the rep will call me
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  and you will get the best deal that we possibly ever offered. And that's
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  a guarantee, that's a fact. So thank you, really good stuff and
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  you're always great. Chatting with you again. That number today is today to
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  give him a call six oh eight five three five four twenty three forty three.
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  That's five three five four three four three for Larsen Home Services. Don't
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  forget when you call, let them know that you heard Andrew on the show
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  this morning. Here at thirteen ten WIBA that email address wiba at Larsenholmeservices dot
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  com. Andrew, enjoy this beautiful day and Kevin Ham from Ham'sarbacare comes you
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  way next year on thirteen ten wi ba