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Adoption, Not Hardware: Voya Financial Shows AI Value Comes From Training, Not Tools
A disconnect between technical capability and end-user adoption is driving current decision-making in AI and infrastructure among managed service providers and IT leaders. While companies like Broadcom, Perplexity, Apple, and NVIDIA are introducing hardware and platforms for on-premises and local AI processing, the primary lever for value remains organizational adoption rather than available technology. Costs and infrastructure investments are being shaped by how—and whether—users engage with these tools.
The most significant evidence is from Voya Financial, where a five-hour AI training for…
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