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[Feature Friday] Dr. Kelly Henry on The Power of Customer Service: The ROI Online Podcast Ep. 82
Did you know most businesses that claim to have great customer service, really don’t? In this Feature Friday episode of the ROI Online Podcast, entrepreneur and customer service expert Dr. Kelly Henry shares his philosophy behind why excellent customer service is the new marketing, 5 components to start building a great customer service system, and why this is vital for your business’s success.
Acquiring new clients can cost more or be less effective than keeping and taking care of the ones you already have. Most businesses think they have a customer service culture in place, but ask their…
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