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Practice Makes Permanent · Effective Communication

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  Speaker 1: And now Effective Communication with Phil Zeller, CEO Dale Carnegie Southwest, Michigan.
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  Speaker 1: Do you know what's fascinating, What is fascinating out there?
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  Speaker 1: Resilient people? Resilient people are fascinating. Since I was a
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  Speaker 1: little kid, I was always amazed at the person who
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  Speaker 1: could be knocked down time and time again and get
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  Speaker 1: back up. And that might be you. And if it is,
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  Speaker 1: kudos to you, Phil Zeller, effected Communication. It is such
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  Speaker 1: an honor to be with you. I'm jazz today because
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  Speaker 1: thinking about resilient people, thinking about people that have enough
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  Speaker 1: gumption to keep on trying even when the odds are
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  Speaker 1: against him, right, they can go out and make it happen.
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  Speaker 1: And I saw a quote the other day, a quote
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  Speaker 1: from Confucius, and some of you have heard about Confucius,
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  Speaker 1: and Confucius had this quote that said, our greatest glory
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  Speaker 1: is not and never failing, but in rising every time
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  Speaker 1: we fall.
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  Speaker 2: How cool is that? Pretty simple?
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  Speaker 1: Pretty straightforward, being able to experience failures and get back up.
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  Speaker 1: And as a kid growing up, I grew up in
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  Speaker 1: Michigan in the United States of America, and I remember
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  Speaker 1: I used to go to this place called Greenfield Village,
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  Speaker 1: which is down in Dearborn, Michigan, and they had a
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  Speaker 1: replica of Edison's Menlo Park. That's Thomas Edison, the inventor
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  Speaker 1: of the light bulb. And as I mentioned, I was
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  Speaker 1: fascinated by people that are willing to challenge things and
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  Speaker 1: come up with new things and invent new things, because
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  Speaker 1: you have to have some type of self confidence, reliance,
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  Speaker 1: something that clicks in you says you know what, I'm
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  Speaker 1: going to go after this, And that resilience is amazing.
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  Speaker 1: And to think that they asked Thomas Edison, how many
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  Speaker 1: times did you fail at making a light bulb before
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  Speaker 1: it actually worked? He said, well, I failed over ten
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  Speaker 1: thousand times, and in his mind it was at least
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  Speaker 1: ten thousand times.
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  Speaker 2: Right.
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  Speaker 1: Some people went back and looked at the work and
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  Speaker 1: they said, well, actually, by the time he got to
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  Speaker 1: the bamboo filament, which finally worked, it was about two thousand,
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  Speaker 1: seven hundred and seventy four times that he failed with
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  Speaker 1: the bamboo filament and light bulb before it actually worked.
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  Speaker 1: But when's the last time you failed as something two
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  Speaker 1: thousand and seven hundred and seventy four times before it
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  Speaker 1: worked and you had enough gumption to get back up
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  Speaker 1: and try it again. So this fascination about people's resilience.
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  Speaker 1: And if you look about heroes and you look about
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  Speaker 1: people in history that made amazing things happen, there was
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  Speaker 1: something in them that got them to drive and push.
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  Speaker 2: And I'm going to share with you today it's in
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  Speaker 2: you too. It truly is in you too.
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  Speaker 1: Because every person, if you've ever played a sport, or
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  Speaker 1: you ever played an instrument, or you have a hobby
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  Speaker 1: or a game that you really like, and every time
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  Speaker 1: you practice that, every time you worked at it, you
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  Speaker 1: got a little bit better. And each time you would
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  Speaker 1: have failures or something would go right, or maybe if
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  Speaker 1: you had a coach and they hollered at you and said, hey, that's.
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  Speaker 2: Not how you do it. You do it like this.
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  Speaker 1: You know about it, right, And so you shifted gears
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  Speaker 1: and you got yourself back up, and you went it again,
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  Speaker 1: and you kept learning and you learning because practice makes permanent.
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  Speaker 1: Dale Carnegie documented this practice makes permanent. Practice doesn't make
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  Speaker 1: perfect perfect, that's a pipe dream. How many people do
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  Speaker 1: you know what are perfect? Even the greatest athletes of
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  Speaker 1: all time. Take Major League Baseball in the United States
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  Speaker 1: of America. Major League Baseball a great sport. A lot
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  Speaker 1: of people play baseball all over the world. Well, what's
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  Speaker 1: a great batting average? And if you think about a
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  Speaker 1: great batting average, do the math relate that back to academics?
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  Speaker 1: Guess what you'd be failing. So it's all in perspective
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  Speaker 1: and it's what are you learning from and what are
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  Speaker 1: you growing from? And you have to have the resilience
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  Speaker 1: in yourself. To create that resilience, you have to remind
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  Speaker 1: yourself that the things I've been able to do, I
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  Speaker 1: practice at them, I worked at them. So some people say, well,
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  Speaker 1: how do you do that in everyday life? How do
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  Speaker 1: you practice for everyday life? Well, just like a great inventor,
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  Speaker 1: you created an opportunity for yourself.
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  Speaker 2: Yes, you can do this.
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  Speaker 1: You can create little opportunities all day long that don't
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  Speaker 1: have that do have some failure rate to them, but
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  Speaker 1: they're not huge consequences for the failure.
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  Speaker 2: And I learned at a young age.
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  Speaker 1: And I can remember as a young man working at
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  Speaker 1: a convenience store and I used to have to stock
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  Speaker 1: the cooler and it would take people eight to ten
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  Speaker 1: hours to stock the cooler. And I decide, this is
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  Speaker 1: an opportunity for me to push myself. What if I
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  Speaker 1: could stock the cooler, make it look really good and
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  Speaker 1: do a really good job and do it less time
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  Speaker 1: than anybody. Well, I didn't tell anybody this was my challenge.
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  Speaker 1: I made the challenge up for myself and actually turn
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  Speaker 1: it into a game. Some of you heard this gamification.
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  Speaker 1: It's been around for a while now. Actually, as a child,
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  Speaker 1: I would turn things into games for myself and compete
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  Speaker 1: with myself.
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  Speaker 2: So I actually I have a scorecard.
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  Speaker 1: I'd go into the cooler at the convenience store that
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  Speaker 1: I worked, and when the inventory came in, I would
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  Speaker 1: create a point system to give myself points for how
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  Speaker 1: quickly I could load, unload, and pack the cooler and
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  Speaker 1: get it done. That gamification pushed me, and it was
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  Speaker 1: a way that I've done every day of my life
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  Speaker 1: to push myself to realize that failure will happen. The
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  Speaker 1: question today, and the question you have is are you
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  Speaker 1: getting back up? You got to get up up on
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  Speaker 1: the floor. You got to make it happen. You'll get stronger,
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  Speaker 1: but you got to believe in it, and you got
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  Speaker 1: to keep on trying because practice makes permanent.
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  Speaker 2: Not go make it happen