Latest / Jewelry Business Academy Podcast
261 | The Retail Psychology Every Jewelry Business Owner Needs to Know with Bob Phibbs
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Are you unintentionally making it harder for customers to buy from your jewelry business?
In this episode, I'm joined by retail expert Bob Phibbs to talk about what really drives sales in a jewelry store or boutique. We dive into the psychology of customer connection, why so many business owners lose sales before the conversation even begins, and how to create a buying experience that feels personal, elevated, and human. Bob shares powerful insights on the customer "browsing brain," the mistakes retailers make when they lead with…
The skinny
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