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65. Customer Experience is King.
Why do we build products? Why do we build software products?
Because we want to improve people’s lives. We want to add value to people’s lives. Make their lives easier, more exciting, more healthy, more fun. Make their job easier and more productive. Make relationships more meaningful, and so on.
Correct?
People are always at the center of what we do. Value for People. That’s the gist of it.
That is why Customer Experience is, and will always be, KING.
Today we have a special guest, Aaron Videtto, a seasoned product manager with a wealth of experience in customer experience (CX). Aaron boasts…
The skinny
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