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LIVE at RBC 2025 Episode Two | Cardinal Health™ Counter Talk™ Podcast · Pharmacy Podcast Network

• 0:05
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  Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
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• 1:10
  Speaker 3: All Right, RBC twenty twenty five And this is a
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  Speaker 3: podcast that near and dear to my heart because I
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  Speaker 3: utilize the service all the time that's reconciliation. So it's
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  Speaker 3: one of those things that a lot of people don't
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  Speaker 3: really think much about I think in the pharmacy world
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  Speaker 3: until it's almost too late. Sometimes I have heard horror
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  Speaker 3: stories of stores that didn't even realize where their money
• 1:35
  Speaker 3: was going. And so, but I've got a panel here
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  Speaker 3: with me today. I got Brad, Kristin and Lily a
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  Speaker 3: beautiful name by the way, thank you. Can you own
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  Speaker 3: your own store?
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  Speaker 4: Correct?
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  Speaker 5: I do?
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  Speaker 4: All right?
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  Speaker 3: Awesome, So we're gonna talk about recon So let's just
• 1:49
  Speaker 3: jump right in. Either one of any of you guys, Brad, whoever, Kristen,
• 1:52
  Speaker 3: if you want to stop what is recon reconciliation? When
• 1:56
  Speaker 3: it comes to number one, what Cardinal's doing. But just
• 2:00
  Speaker 3: as a pharmacy owner, why do I need to think
• 2:01
  Speaker 3: about recon What is it?
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  Speaker 4: Well? Curninal Health Reconciliation.
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  Speaker 6: It's a web based financial management tool designed specifically for
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  Speaker 6: pharmacies to help them track, verify, and reconcile their party
• 2:13
  Speaker 6: prescription claims. It acts as a checks and balances system
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  Speaker 6: for your pharmacies billing process. It sures that pharmacies are
• 2:22
  Speaker 6: actually reimbursed for their prescriptions they dispensed, and provides a clear,
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  Speaker 6: real time view of their financial interactions with their pharmacy
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  Speaker 6: benefuit managers.
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  Speaker 3: Yeah, you know, reconciliation. And Christine chime in here too, Like,
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  Speaker 3: we did a lot of claims and it's a lot
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  Speaker 3: of money going all over the place and we have
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  Speaker 3: no idea where it's going as an owner and really
• 2:47
  Speaker 3: utilizing that reconciliation platform finding one first off, that's easy
• 2:52
  Speaker 3: to use. That's the big piece, right, Lily, have you
• 2:55
  Speaker 3: used different ones before?
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  Speaker 7: Besides well, I actually did like manual reconciliation first first, Oh,
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  Speaker 7: you poor thing, I know.
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  Speaker 8: Right, Yeah, that's really tough.
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  Speaker 9: I had a lot of years experience in pharmacy before
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  Speaker 9: coming to Cardinal Health. Yeah, and I did reconciliation for
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  Speaker 9: three stores and this was prior to eight thirty five files.
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  Speaker 8: That's hard. So it is very manual.
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  Speaker 4: But with a really good.
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  Speaker 9: Solution like Cardinal Health's reconciliation, you have visibility into so
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  Speaker 9: much clean detail and the payment information that comes in.
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  Speaker 9: You really can hold everybody accountable, make sure you paid
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  Speaker 9: for what you're supposed to be paid for, and track
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  Speaker 9: on time payments, late payments, slow payments, any of that stuff.
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  Speaker 9: It's very important to reconcile regardless of.
• 3:38
  Speaker 3: The solution, right, yeah, Lily, did you use another any
• 3:42
  Speaker 3: other platforms? You don't have to name them, but did
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  Speaker 3: you one year here for Cardinal Health and talk about
• 3:48
  Speaker 3: their platform, which.
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  Speaker 4: I think is very easy to use. Have you used
• 3:52
  Speaker 4: other ones?
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  Speaker 3: You were manually claiming, you're manually reconciling, and then I'm
• 3:57
  Speaker 3: sure like for me it got it was hard, a
• 4:00
  Speaker 3: little bit easier and a little bit easier, a little
• 4:01
  Speaker 3: bit easier, right.
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  Speaker 7: Yeah, so I only have the short period of time
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  Speaker 7: diet and manuclaimed reconnciation. But was really it was so
• 4:09
  Speaker 7: overwhelming because it's like you want to reconcile all the claims,
• 4:12
  Speaker 7: but then you don't have the time for all the claims.
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  Speaker 7: That just did five hundred dollars cut off? Anything above
• 4:17
  Speaker 7: one hundred dollars, I will just you know, look into
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  Speaker 7: it manual reconsile. But under five hundred I was just like, okay,
• 4:23
  Speaker 7: I hope I got it right. Yeah?
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  Speaker 4: That was how many one dollar claims?
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  Speaker 8: There's so many of them, that's a problem.
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  Speaker 4: Yeah.
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  Speaker 3: Cardinal offers a couple of different platforms, recon and recom plus,
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  Speaker 3: but I like where I can get on the dashboard
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  Speaker 3: and it puts it in buckets. Right, Hey, here's your
• 4:40
  Speaker 3: zero to thirty. Well that's kind of like, oh, how
• 4:42
  Speaker 3: much money do I have out there?
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  Speaker 5: Really?
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  Speaker 4: Right? Yeah, here's your thirty to sixty.
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  Speaker 3: Well maybe this payers being dumb right and be a
• 4:49
  Speaker 3: little slower. Then you get those one offs that are
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  Speaker 3: way out there, and that's where you guys kind of
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  Speaker 3: shine and you come in and so talk about the
• 4:56
  Speaker 3: difference between recon recom plus and like how you guys
• 4:59
  Speaker 3: can help us find those claims and maybe get that
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  Speaker 3: money back on something that's just way out there that's
• 5:07
  Speaker 3: one hundred and twenty days plus getting paid.
• 5:10
  Speaker 6: Yeah, I would say, I mean, so I want to
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  Speaker 6: take a step back really and say really, more than anything,
• 5:15
  Speaker 6: when I think about reconciliation, it's holding PBMs accountable, right
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  Speaker 6: and making sure they're actually paying. But as we look
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  Speaker 6: at the different solutions that we offer regular recon we're
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  Speaker 6: giving the tools necessary for a customer if they want
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  Speaker 6: to do their own reconciliation, which is fine. But I'm
• 5:32
  Speaker 6: a big believer of recoon plus and I think one
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  Speaker 6: of the reasons for that is because I think there
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  Speaker 6: are a lot of claims that get paid, but they
• 5:40
  Speaker 6: don't get fully paid. You're either underpaid or overpaid, which
• 5:44
  Speaker 6: actually creates a payment exception, and that's where analysts can
• 5:48
  Speaker 6: really dig into helping you kind of close the gap
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  Speaker 6: and finish reconciling the actual total claim amount that goes
• 5:56
  Speaker 6: into that. There's just so much that goes into it.
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  Speaker 6: Not only that, but the big focus is looking at
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  Speaker 6: those claims that are aged out over sixty days that
• 6:03
  Speaker 6: are still open, having that discussion and making sure that
• 6:08
  Speaker 6: you continue to have those touch bases because those are important.
• 6:12
  Speaker 6: Communication is key to make this successful. But not only that,
• 6:16
  Speaker 6: they help with paper eobs right, so you don't have
• 6:18
  Speaker 6: to mainly create a paper EO B. They'll reach out
• 6:21
  Speaker 6: to payers for claims that have aged out over sixty
• 6:24
  Speaker 6: that haven't been paid yet. And that's why you have
• 6:26
  Speaker 6: those conversations, right, are you expecting payment now? It's just
• 6:29
  Speaker 6: you know, every versus claim out, you know, I don't.
• 6:32
  Speaker 4: I don't. I'm not waiting for payment on this right.
• 6:35
  Speaker 6: And again, you know, we have customers that say, what's
• 6:37
  Speaker 6: the ROI, what's the ROI for being on the solution.
• 6:40
  Speaker 4: Well, it's your time, oh man, you know, and a
• 6:42
  Speaker 4: lot of it don't realize that.
• 6:43
  Speaker 6: Yeah, it's your time. And they would say like, well,
• 6:45
  Speaker 6: I know, I'm going to get paid. Well, it's not
• 6:47
  Speaker 6: just about being paid, and it's not a it's not
• 6:49
  Speaker 6: a collection service. It's there's so much more that you
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  Speaker 6: know to it. It's how are you doing as a business.
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  Speaker 6: Where are you growing in terms of the payers that
• 6:56
  Speaker 6: you're doing business with, where you're seeing a drop, are
• 6:59
  Speaker 6: you losing you know, patience somewhere?
• 7:01
  Speaker 4: I think.
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  Speaker 6: And then also that the reporting capabilities are really good too,
• 7:05
  Speaker 6: and if you have questions you're not really sure, that's
• 7:08
  Speaker 6: why your analysts can really really help you.
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  Speaker 4: Not only that, but something they've.
• 7:11
  Speaker 6: Done it's a little different is each analyst has their
• 7:15
  Speaker 6: own candidly links. It's a link that they can use
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  Speaker 6: that customers can click on and it gives days and
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  Speaker 6: times that the analyst is available, and they can do
• 7:24
  Speaker 6: it through either a phone call.
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  Speaker 3: I'm glad you guys are doing that because that was
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  Speaker 3: one thing years ago that we always kind of had
• 7:29
  Speaker 3: trouble with.
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  Speaker 4: Everybody's so busy. Well gn email.
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  Speaker 6: Well you call it one eight hundred number, or there's
• 7:35
  Speaker 6: a GMV email that you use. But now because they'll say, hey,
• 7:39
  Speaker 6: i'll give you a call next month and okay, great,
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  Speaker 6: Well they'll call and the pharmacy is busy, No, I
• 7:44
  Speaker 6: can't talk right now.
• 7:45
  Speaker 4: Can you call tomorrow?
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  Speaker 6: And then that's when you can at times that communication,
• 7:50
  Speaker 6: that's where you have communication barriers, so able to actually
• 7:53
  Speaker 6: schedule a day in time if it allows the pharmacy
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  Speaker 6: or whoever the recon champ is to set aside that
• 8:01
  Speaker 6: time so they can focus specifically on on ar health, making.
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  Speaker 4: Sure that they're in a good place.
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  Speaker 6: And I think as long as they do, that's that's
• 8:09
  Speaker 6: the most important piece.
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  Speaker 3: Yeah, Lily, tell me about your experience with recon and
• 8:13
  Speaker 3: how you feel like it's been an advantage to you
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  Speaker 3: and your business.
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  Speaker 7: Now, so I'm using the recon plus. I currently manage
• 8:20
  Speaker 7: eleven stores reconciliation Dann girl, it's not bad. Actually, it's
• 8:24
  Speaker 7: pretty easy compared to the menu day right.
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  Speaker 4: Howda do you own eleven stores?
• 8:28
  Speaker 8: Part owner?
• 8:29
  Speaker 4: Yeah?
• 8:30
  Speaker 8: Thank you?
• 8:31
  Speaker 4: Nice suppressive.
• 8:32
  Speaker 7: So basically for me, I think the best part I have.
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  Speaker 7: I have one analyst for all my stores, so whenever
• 8:38
  Speaker 7: she emails me, she just basically do you MCPDP number
• 8:42
  Speaker 7: and they tell me if there are anything any actions
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  Speaker 7: I need to take to help with the recon. I
• 8:46
  Speaker 7: always set a goal with my analysts that I want
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  Speaker 7: my ar to be under sixty days. Everything over sixty
• 8:51
  Speaker 7: days plus has to be zero. So they always reach
• 8:54
  Speaker 7: out to me once a month they call me and
• 8:56
  Speaker 7: as set the time.
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  Speaker 8: I think that's a part is reallyga that. I like that.
• 8:58
  Speaker 8: You can just tell them what time are you want
• 9:00
  Speaker 8: them to call you.
• 9:01
  Speaker 7: So usually it's like eight am, like it's like Pacific time,
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  Speaker 7: so my farm's are not open yet, so I'm able
• 9:07
  Speaker 7: to answer the.
• 9:07
  Speaker 8: Phone call talk to them for sure.
• 9:09
  Speaker 7: I don't have to be like I'm in the middle
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  Speaker 7: of the work right and talking to the patient.
• 9:13
  Speaker 8: I couldn't have time to talk to them.
• 9:14
  Speaker 7: And also they send out a summarize summer email to
• 9:18
  Speaker 7: me every month and try to basically clear out everything
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  Speaker 7: I have outstanding. I really like that. So I am
• 9:24
  Speaker 7: the months that I prem my no I begin in
• 9:26
  Speaker 7: the months. I print my report on the third months
• 9:28
  Speaker 7: and report. I give that report to my CPA, so
• 9:31
  Speaker 7: I make sure that my financial looks right. You know,
• 9:33
  Speaker 7: I think with the farms they owner, you want to
• 9:35
  Speaker 7: spend your time on building the business, not so much
• 9:38
  Speaker 7: I'm on paperwork and matching the claims.
• 9:40
  Speaker 8: Honestly, that's not my passionate.
• 9:44
  Speaker 7: So I really like the plus system that the service
• 9:47
  Speaker 7: that you guys provide because someone is helping me and
• 9:50
  Speaker 7: the back end was everything. When I have a question,
• 9:52
  Speaker 7: I reached out to them and the one thing I
• 9:55
  Speaker 7: Brad was mentioning is about like in the communication right,
• 9:58
  Speaker 7: you want analyst to work for you and I'll help
• 10:01
  Speaker 7: you with recom. You also have to respond to them
• 10:03
  Speaker 7: fast enough to get them the answer.
• 10:05
  Speaker 4: You have to do your dud don't You can.
• 10:06
  Speaker 8: Be like I want you to respond to me.
• 10:08
  Speaker 7: But when they ask a question that they have to
• 10:10
  Speaker 7: wait for seven days, then you know you only have
• 10:12
  Speaker 7: like twenty plus days in a month Monday to Fridays
• 10:14
  Speaker 7: to help you.
• 10:15
  Speaker 8: They can help you to clear the recom. It's not easy.
• 10:18
  Speaker 7: So I think the key is definitely communication and set
• 10:21
  Speaker 7: your goal. Your expectation was a recom and they know
• 10:24
  Speaker 7: so when they know all my expectations, they don't have
• 10:27
  Speaker 7: to call me because.
• 10:28
  Speaker 8: They know what I want. They just emailed me once
• 10:30
  Speaker 8: a month. It's very easy.
• 10:32
  Speaker 3: Yeah, so it's perfect. One of the things that I
• 10:34
  Speaker 3: did at my store with my recon is my store manager.
• 10:38
  Speaker 3: I tied an incentive into her clearing out and making
• 10:42
  Speaker 3: sure all my reconciliation is done. So she watches it
• 10:45
  Speaker 3: for me, she meets with or talks with our analysts,
• 10:48
  Speaker 3: and if something gets to that sixty day ninety day mark,
• 10:51
  Speaker 3: which never hardly happens now, then she's on top of
• 10:54
  Speaker 3: it and like, hey, I would send advise you to
• 10:56
  Speaker 3: chase that money and help and work with the analyst
• 10:59
  Speaker 3: to find it what's going oning on because it's just
• 11:01
  Speaker 3: money out on the table, right, So you having a
• 11:04
  Speaker 3: person that does that with your eleven stores too, is
• 11:08
  Speaker 3: a crucial part. Like it's a whole team effort, like
• 11:11
  Speaker 3: you have to be understand as part of the team.
• 11:13
  Speaker 3: But what I'll say with that is it sounds for
• 11:16
  Speaker 3: people who aren't using it, it might sound overwhelming. It's
• 11:19
  Speaker 3: not okay, you got a team that's working on chasing
• 11:21
  Speaker 3: your money. Well you could be doing it by yourself,
• 11:23
  Speaker 3: or you can just not care. And then who knows
• 11:26
  Speaker 3: what's going to happen. Because me and you both have
• 11:28
  Speaker 3: found where we didn't get paid or something was way
• 11:31
  Speaker 3: out there and.
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  Speaker 4: You're like, what's going on?
• 11:33
  Speaker 3: Well, and you know, and there's a lot of stores
• 11:35
  Speaker 3: that have money just sitting out there that don't even realize.
• 11:37
  Speaker 9: It exactly, and having somebody who was watching your account
• 11:42
  Speaker 9: for things like that, that the quick time that you
• 11:45
  Speaker 9: can spend just reaching out before it's too late. My
• 11:49
  Speaker 9: experience in pharmacy, there has been checks mailed to the
• 11:52
  Speaker 9: wrong store.
• 11:53
  Speaker 3: Yes, and you know having at a news store or
• 11:56
  Speaker 3: one that you bought from somebody and you have that
• 11:59
  Speaker 3: switch over and say ohs or whatever it is. There's
• 12:02
  Speaker 3: this weird time there that if you don't have somebody
• 12:04
  Speaker 3: on your on your side helping you, it could be
• 12:06
  Speaker 3: very very frustrated.
• 12:07
  Speaker 9: Yeah, and having your analysts keeping an eye on that
• 12:10
  Speaker 9: is very very beneficial.
• 12:11
  Speaker 4: Yeah.
• 12:12
  Speaker 3: So one of the things that you have on here
• 12:15
  Speaker 3: is recon Ledger enhancement. Tell me a little bit about that.
• 12:19
  Speaker 3: What does that even mean? I know that's something you
• 12:21
  Speaker 3: guys wanted to talk about.
• 12:23
  Speaker 6: Well, the biggest thing with the Ledger enhancement is really
• 12:27
  Speaker 6: less manual intervention.
• 12:29
  Speaker 4: That's the biggest key good. And then also not only that.
• 12:33
  Speaker 6: But system like better system performance because there are situations
• 12:38
  Speaker 6: where you have multi store groups and they're trying to
• 12:40
  Speaker 6: pull reports and sometimes it takes a while, and in
• 12:44
  Speaker 6: order to assist with you know, providing better performance within
• 12:48
  Speaker 6: the solution, itself, is you've got to remove data where
• 12:51
  Speaker 6: maybe it's not necessarily needed, and that kind of leads
• 12:54
  Speaker 6: to ledger. You know, when we're looking at specific claim details,
• 12:58
  Speaker 6: they're tying in specifically to that claim. So you may
• 13:02
  Speaker 6: have five or six refills on the same claim, but
• 13:04
  Speaker 6: I just want to look at PHIL three and the specifically,
• 13:08
  Speaker 6: we'll look at the drill down tied to that fill
• 13:11
  Speaker 6: in itself.
• 13:12
  Speaker 4: And also when we.
• 13:13
  Speaker 6: Get a payment, it's that's going to show up as
• 13:14
  Speaker 6: a parentheseat, and it's going to be deduction against the
• 13:18
  Speaker 6: amount that's actually due. So it's just again it's with
• 13:20
  Speaker 6: accounting practices and you know they've been asking for that
• 13:25
  Speaker 6: and we're here to deliver well.
• 13:26
  Speaker 3: And that's good to hear. And I'm sure you can
• 13:28
  Speaker 3: chime in on this too. I feel like over the years,
• 13:31
  Speaker 3: so I've been part owner in a store for seventeen years,
• 13:35
  Speaker 3: fifteen years something like that, and I've kind of seen
• 13:37
  Speaker 3: the how reconciliation has grown, and that was one of
• 13:42
  Speaker 3: the big things is Yeah, I can look up reports
• 13:45
  Speaker 3: and I can see what my money is, but I
• 13:47
  Speaker 3: still can't even understand what it's really saying. And I
• 13:49
  Speaker 3: do feel and I'm glad that your guys doing it.
• 13:52
  Speaker 3: You see that you understand that that it needs to
• 13:54
  Speaker 3: be more user friendly, accounting friendly, because our accountants are
• 13:57
  Speaker 3: tied into it. If you're not giving your account and
• 14:00
  Speaker 3: access to your recon you need to be because they
• 14:03
  Speaker 3: need to be having all that information as well.
• 14:05
  Speaker 6: Yeah, and they have specific ways of looking at exactly,
• 14:07
  Speaker 6: and we need to present it the way that they exactly.
• 14:10
  Speaker 5: Yeah.
• 14:11
  Speaker 9: And instead of the pay reverse pay, reverse transactions rolling
• 14:14
  Speaker 9: up into one net line and the end, it's going
• 14:17
  Speaker 9: to match line by line. So let's say you filled
• 14:19
  Speaker 9: a prescription towards the end of the month and the
• 14:22
  Speaker 9: payment comes in at the first of the month. You
• 14:23
  Speaker 9: don't want to wait for that payment to match to
• 14:25
  Speaker 9: that net In the end, you're going to want to
• 14:27
  Speaker 9: account on each month what the in and out was
• 14:30
  Speaker 9: for money. So the ledger is going to allow for
• 14:32
  Speaker 9: that line by line reconciling.
• 14:34
  Speaker 3: Yeah, and there's a lot of I had a pod
• 14:37
  Speaker 3: yesterday with accountant's that's big in the pharmacy world and
• 14:41
  Speaker 3: what the new big beautiful bill. A lot of pharmacies
• 14:43
  Speaker 3: are going to be switching to cash from a cruel Well,
• 14:46
  Speaker 3: your account needs to know that they need to know
• 14:48
  Speaker 3: how to read that off your reconciliation what that means.
• 14:51
  Speaker 3: So that's a big piece to make sure that those
• 14:53
  Speaker 3: accountants are tidy in or so forth. So what other
• 14:58
  Speaker 3: things do we need to know about cardinal reconciliation that
• 15:02
  Speaker 3: we haven't hit on yet.
• 15:03
  Speaker 6: Yeah, something too I can mention as well is partial payments.
• 15:07
  Speaker 6: So current state, when a partial payment comes in, you'd
• 15:11
  Speaker 6: have to go in and manually accept that partial payment. Well,
• 15:15
  Speaker 6: now as they come in, they will automatically be reconciled,
• 15:19
  Speaker 6: you know, to to align with the Ledger based you
• 15:23
  Speaker 6: know accounting that we have. So that makes it really
• 15:26
  Speaker 6: really nice as well. And when you also think about,
• 15:29
  Speaker 6: you know, vouchers that come in, so to.
• 15:33
  Speaker 10: Add to that.
• 15:36
  Speaker 4: Right now, currently we have one variance.
• 15:38
  Speaker 6: Variance is set to either do overpayment underpayment and it's
• 15:41
  Speaker 6: it's really hard, but now you have the capability of
• 15:45
  Speaker 6: using the option of doing both overpayment and underpayment. So
• 15:49
  Speaker 6: when you think about vouchers, right you have a lot
• 15:52
  Speaker 6: that come in where there's an overpayment that happens, well,
• 15:55
  Speaker 6: you'd have to go in and verify it, you know, overpayment,
• 15:59
  Speaker 6: overpayment over Now, since you're able to use both right,
• 16:04
  Speaker 6: both options the overpayment underpayment, those will automatically reconcile and
• 16:10
  Speaker 6: go to your post or go to overpayment report.
• 16:13
  Speaker 4: Good.
• 16:13
  Speaker 6: So it just makes things so much smoother, because again,
• 16:17
  Speaker 6: what are we doing. It's less menal intervention that needs
• 16:20
  Speaker 6: to happen. I think it's good for analysts, it's good
• 16:23
  Speaker 6: for us as a team, and I think it's good
• 16:25
  Speaker 6: for the customer as well.
• 16:26
  Speaker 3: We all, with lack of a better term, do not
• 16:28
  Speaker 3: like PBMs and we don't like the way that they
• 16:31
  Speaker 3: do things sometimes and it is so confusing.
• 16:35
  Speaker 4: And that's where and we hit on a while ago.
• 16:38
  Speaker 3: That's where reconciliation has come through for me, is because
• 16:42
  Speaker 3: still these underpayments, overpayments, vouchers, whatever it is, they almost
• 16:47
  Speaker 3: want to try to trick you sometimes, I feel right,
• 16:50
  Speaker 3: and so I'm just I'm just tipping my hat to
• 16:53
  Speaker 3: you guys for the program that you offer. The theme
• 16:58
  Speaker 3: it seems like this year with Cardonal all is we
• 17:02
  Speaker 3: hear you and we're we're constantly innovating, right, And and
• 17:06
  Speaker 3: that's a good theme that all these pods and all
• 17:08
  Speaker 3: these people that have been coming in is we hear
• 17:12
  Speaker 3: what's going on.
• 17:14
  Speaker 4: We know you've got eleven stores like you have, and.
• 17:17
  Speaker 3: We're we're gonna edit vantis, we're gonna edit reconciliation r cs,
• 17:22
  Speaker 3: and we're listening to you and we have to evolve.
• 17:25
  Speaker 4: Uh So I'm glad about that for sure.
• 17:28
  Speaker 3: Reporting is another one which we kind of hit on
• 17:31
  Speaker 3: that with, you know, reporting for your accountant.
• 17:34
  Speaker 4: And so forth.
• 17:35
  Speaker 3: So tell us, like you said, you have a lot
• 17:37
  Speaker 3: of reports that come to you like at the third
• 17:39
  Speaker 3: of the month. Tell me what what are some good reports.
• 17:42
  Speaker 11: That you like?
• 17:43
  Speaker 7: So basically why use the most is the months and
• 17:46
  Speaker 7: report that will be available on the third of very months.
• 17:49
  Speaker 8: That's why basically give it to my accountent so he
• 17:53
  Speaker 8: will use that.
• 17:53
  Speaker 7: And I think the other one I use the most
• 17:55
  Speaker 7: is a post claim report that has changed to the ledger,
• 17:59
  Speaker 7: right that one also run the report and the export
• 18:03
  Speaker 7: and the gift to my account as well.
• 18:05
  Speaker 8: So these two reports used the most.
• 18:07
  Speaker 7: But you know, prior to twenty twenty five, we had
• 18:10
  Speaker 7: this like twenty ninety four, maybe you know the dr fees, right,
• 18:14
  Speaker 7: those things that I should run a lot of report
• 18:15
  Speaker 7: in them past myself to see exactly how much I
• 18:17
  Speaker 7: got paid because you don't know, and then past how
• 18:19
  Speaker 7: much I got paid, but that is gone.
• 18:22
  Speaker 8: But definitely to the lord, that's I know.
• 18:24
  Speaker 4: I mean, it's still not one hundred percent perfect, but.
• 18:26
  Speaker 7: It's better, so much better, I know, so much better.
• 18:29
  Speaker 7: Before you don't know how much you got paid. You
• 18:31
  Speaker 7: thought that you meant money, but at the end of
• 18:32
  Speaker 7: the day when you look at the report, you actually
• 18:34
  Speaker 7: lost money.
• 18:34
  Speaker 8: Yeah, it's just like so bad.
• 18:36
  Speaker 4: Yeah, I hated that line on my p and L
• 18:38
  Speaker 4: the Oh my gosh, that was a terrible line. Yeah.
• 18:42
  Speaker 3: But okay, so we got updates to recon recon plus,
• 18:47
  Speaker 3: which we both recommend. Definitely, you get that analyst you
• 18:50
  Speaker 3: got you can set times now to talk to them.
• 18:54
  Speaker 3: You need to be reconciling your claims, right, even if
• 18:57
  Speaker 3: you're doing fifty claims a month. I feel like you
• 19:02
  Speaker 3: can try to chase chase it yourself, but it's so
• 19:04
  Speaker 3: time consuming and I guarantee you you don't understand one
• 19:08
  Speaker 3: hundred percent what you're exactly.
• 19:09
  Speaker 8: We're not the professional, right, It's so hard.
• 19:12
  Speaker 7: Like I mentioned earlier at a product talk, I don't
• 19:16
  Speaker 7: know who to chase at the PBM.
• 19:17
  Speaker 4: Level, right, email you got to email CBS.
• 19:21
  Speaker 7: Email CBS, but you don't know which email address is
• 19:24
  Speaker 7: the right one.
• 19:24
  Speaker 3: To got cling detail which funny story, I finally I
• 19:28
  Speaker 3: randomly got a phone number to a CBS and the
• 19:31
  Speaker 3: less person one time.
• 19:32
  Speaker 4: I don't know how I got it, and they were
• 19:35
  Speaker 4: so mad that I called them, Oh my god, oh man,
• 19:38
  Speaker 4: and but I just kept pounding on baby. It was
• 19:40
  Speaker 4: they didn't tell you to work with your PSA.
• 19:44
  Speaker 3: They don't care what we do. That's a whole nother podcast,
• 19:47
  Speaker 3: right right. Oh yeah, Okay, so we've kind of hit
• 19:51
  Speaker 3: the high points here. Is there anything that I missed
• 19:54
  Speaker 3: that you guys wanted to talk about with our with
• 19:56
  Speaker 3: th ree con Well.
• 19:57
  Speaker 6: I guess one other thing I want to mention to
• 19:59
  Speaker 6: is it really to the ledger is the rematching so
• 20:05
  Speaker 6: current state right now, what happens is we may receive
• 20:09
  Speaker 6: a payment file, but we don't have claims data that.
• 20:12
  Speaker 4: Corresponds with that file to match.
• 20:15
  Speaker 6: So what happens is that's considered an exception and it
• 20:21
  Speaker 6: could be that we're missing data and we need a
• 20:25
  Speaker 6: historical load that loads in there. Well, when that happens,
• 20:28
  Speaker 6: we have to manually go in there and rematch all
• 20:32
  Speaker 6: these claims. Well, now there's going to be a nightly
• 20:35
  Speaker 6: run that happens, and it's going to refresh and if
• 20:38
  Speaker 6: there is a corresponding claim that matches with that payment file,
• 20:42
  Speaker 6: it will automatically reconcile that. So it's not really something
• 20:46
  Speaker 6: for someone that's on recount clause that's.
• 20:48
  Speaker 4: Like ool, but it's just it's really really helpful.
• 20:51
  Speaker 6: I'm telling you, when you are dealing with tons and
• 20:55
  Speaker 6: tons of claims, especially if we need to get historical
• 20:58
  Speaker 6: data whatever case may be, they will that. The fact
• 21:02
  Speaker 6: they have them automatically reconcile is huge, especially for some
• 21:06
  Speaker 6: of those customers that may be on the self serve
• 21:09
  Speaker 6: recon solutions. So just having that nightly run, I think
• 21:13
  Speaker 6: even for for us as Cardinal Health employees that are
• 21:16
  Speaker 6: that help support recon, we had to do that quite
• 21:19
  Speaker 6: a bit for our customers. So for that to go away,
• 21:22
  Speaker 6: you know, it just helps us with time manage and.
• 21:24
  Speaker 3: I'm sure in the future too, you guys are going
• 21:26
  Speaker 3: to be implementing AI things and everybody's doing that.
• 21:29
  Speaker 4: Yeah, yeah, it's coming.
• 21:30
  Speaker 3: So my last thing that I would say, and you
• 21:33
  Speaker 3: can chime in on this as well, because if you're
• 21:36
  Speaker 3: a pharmacy one, pharmacy owner or more and you're not
• 21:40
  Speaker 3: doing recon. We highly recommend it for sure. That's the
• 21:43
  Speaker 3: first thing too. One too, it's it's not one hundred
• 21:48
  Speaker 3: percent easy to start, right, Okay, So you have to
• 21:51
  Speaker 3: understand that it's worth the time to do it because
• 21:54
  Speaker 3: you got payers that aren't going to be on recon.
• 21:56
  Speaker 3: You got payers that you're going to have to get
• 21:59
  Speaker 3: the eight thirty five. You're gonna do whatever it is
• 22:02
  Speaker 3: worth the effort to do that. Put the effort in
• 22:04
  Speaker 3: and just get it over with and just do it.
• 22:06
  Speaker 3: So I'm telling you that as a pharmacy.
• 22:08
  Speaker 4: Owner, and you're agreeing with that as you nailed it.
• 22:12
  Speaker 4: You nailed it, yeah, because anytime someone starts fresh, they
• 22:17
  Speaker 4: hate it, right, they're so mad at you.
• 22:18
  Speaker 6: Well because because like in the meantime, right before we
• 22:23
  Speaker 6: can get them, like let's say for DIREGT payers, right
• 22:26
  Speaker 6: before we get them set up, we need EOBS to
• 22:29
  Speaker 6: continue to reconcile those claims, right, which that puts more
• 22:34
  Speaker 6: effort on our customer and what they have to do.
• 22:37
  Speaker 6: So there is a commitment there, and then there's a
• 22:39
  Speaker 6: lot of paperwork that can hear.
• 22:40
  Speaker 4: Inol with that.
• 22:41
  Speaker 6: But once you get through that and you fill out
• 22:44
  Speaker 6: your paperwork and you do what you need to do,
• 22:47
  Speaker 6: it will come together and before you know it, you know,
• 22:50
  Speaker 6: it's smooth selling.
• 22:51
  Speaker 3: I mean, I'll be honest with you, it was so
• 22:53
  Speaker 3: long ago when we set everything up. When we switch
• 22:55
  Speaker 3: back to Cardinal and leader Net and all that kind
• 22:59
  Speaker 3: of stuff, I don't even know what's going on, Like
• 23:03
  Speaker 3: my my store manager runs it. I'll look at the reports,
• 23:06
  Speaker 3: but if I had to call somebody whatever, Like, it's
• 23:08
  Speaker 3: that easy now because I did spend the time to
• 23:11
  Speaker 3: set it up in the in the beginning. So I'm
• 23:13
  Speaker 3: just telling all the people out there that are like,
• 23:15
  Speaker 3: I don't know, you know, it's another phase.
• 23:17
  Speaker 4: It's totally worth it.
• 23:18
  Speaker 3: It's a pain in the body at the beginning, not
• 23:20
  Speaker 3: Cardinal's fault PBM GBM for sure, but it's totally worth
• 23:25
  Speaker 3: it from there.
• 23:25
  Speaker 7: But I also feel like was Cardinals when not onboarding
• 23:28
  Speaker 7: my new pharmacies. It's not that hard anymore. They tell
• 23:30
  Speaker 7: you exactly you need to filled out on the FDS side,
• 23:33
  Speaker 7: who is a contact, what number you need to put.
• 23:36
  Speaker 3: On their Where it gets hard is if something didn't
• 23:38
  Speaker 3: actually go through or they can't get hold of somebody
• 23:40
  Speaker 3: or something. You know, there's some transition issues but you're
• 23:43
  Speaker 3: exactly right that person that onboarding is is key.
• 23:46
  Speaker 8: Yeah, it's pretty easy. Actually.
• 23:48
  Speaker 7: You have to just fill out your farm's information and
• 23:50
  Speaker 7: CPVPM PI, who's the point of contact? All these things.
• 23:53
  Speaker 7: I don't think it's as hard. Maybe initially there are
• 23:56
  Speaker 7: a lot of paperwork.
• 23:57
  Speaker 12: And they have to go through.
• 23:58
  Speaker 3: Yeah, that's why I was trying to hit at the
• 24:01
  Speaker 3: paperwork stuff can be daunting to some people. They're like,
• 24:03
  Speaker 3: I just don't have time to do it. No, no, no,
• 24:05
  Speaker 3: you need to make.
• 24:06
  Speaker 4: Time to do this for sure.
• 24:08
  Speaker 8: After that, it's really easy.
• 24:10
  Speaker 4: Yeah, awesome. What else anything else? I think we hit
• 24:13
  Speaker 4: them all. Yeah, so that's a big one. Yeah, that's
• 24:16
  Speaker 4: good one.
• 24:17
  Speaker 3: So my last thing, this is the last pot that
• 24:20
  Speaker 3: I'm doing here. It's a good one. It's one that
• 24:22
  Speaker 3: I highly highly recommend because you need to get every
• 24:26
  Speaker 3: dollar that you have. Don't leave dollars on the table.
• 24:29
  Speaker 3: There are horror stories out there. I know of them
• 24:31
  Speaker 3: that people have had to sell their store and then
• 24:33
  Speaker 3: all they had to do was make a phone call
• 24:34
  Speaker 3: and they got four hundred thousand dollars in the bank
• 24:37
  Speaker 3: and they had no idea.
• 24:38
  Speaker 4: Yeah, so there's those stories are out there. You guys,
• 24:41
  Speaker 4: hear them.
• 24:41
  Speaker 3: You know it, Cardinal Recon constantly evolving, trying to do better,
• 24:47
  Speaker 3: trying to make it cleaner.
• 24:48
  Speaker 4: It's getting cleaner every time I get on there. It's easier,
• 24:51
  Speaker 4: your analysis is there, and you have somebody on your team,
• 24:55
  Speaker 4: so it's a win win, right.
• 24:56
  Speaker 5: Yeah.
• 24:56
  Speaker 6: I think the biggest thing is just listen to our customers. Yeah,
• 24:59
  Speaker 6: you know, that's how we that's how we stay ahead
• 25:01
  Speaker 6: of the competition.
• 25:03
  Speaker 4: Listener, ladies, gentlemen, thank you, thank you.
• 25:07
  Speaker 8: She's easy, right, it's pretty easy.
• 25:10
  Speaker 3: Eleven stores mandany girl, You're impressive.
• 25:14
  Speaker 4: That is impressive. All right.
• 25:16
  Speaker 3: Guys, hey, Cardinal Recon. If you need more information, reach
• 25:20
  Speaker 3: out to your rep or you can get online. Is
• 25:22
  Speaker 3: it just we're on Cardinal's website or how do they
• 25:25
  Speaker 3: get just google it? Yeah, I can get a hold
• 25:29
  Speaker 3: of them. I highly recommend everybody.
• 25:31
  Speaker 4: Can reach out to your sales. Sales rep can.
• 25:33
  Speaker 3: Forty exactly where you need to go on that for sure.
• 25:36
  Speaker 3: All right, guys, thank you all so much. Interesting pod
• 25:38
  Speaker 3: and uh, you know one that we all must do, right, thanks,
• 25:44
  Speaker 3: thank you. So I have a super interesting podcast that
• 25:51
  Speaker 3: I'm doing right now where I actually am not moderating whatsoever,
• 25:55
  Speaker 3: which is unusual. It might be a good thing where
• 25:57
  Speaker 3: I get a break, right, But I have four. I
• 26:00
  Speaker 3: have four lovely ladies in here today to talk about
• 26:03
  Speaker 3: something that I believe, as a Cardinal member of Cardinal Store,
• 26:07
  Speaker 3: that every store needs to really take a hard look into.
• 26:11
  Speaker 4: And that's OURCS. So ladies have at it.
• 26:15
  Speaker 13: Thank you, Adam.
• 26:16
  Speaker 14: My name's Betsy Hurst and I am a pharmacist on
• 26:20
  Speaker 14: the RCS and let's define RCS. We use a lot
• 26:23
  Speaker 14: of initials around here, Reimbursement Consulting Services solution at Cardinal Health.
• 26:29
  Speaker 14: And I am sitting at this table with three lovely ladies.
• 26:32
  Speaker 14: I have Lisa Kimp, who is the senior manager of
• 26:37
  Speaker 14: our solution. I have Melissa Putnam, who is a pharmacist
• 26:41
  Speaker 14: on the team and a former pharmacy owner to share
• 26:45
  Speaker 14: her perspective. And a really special guest, we have Miss
• 26:48
  Speaker 14: Kristen Glesmond with us today who is owner of the
• 26:52
  Speaker 14: Medicine Shop in Dennison and Sherman, Texas. Thank you, ladies,
• 26:57
  Speaker 14: thank you.
• 26:57
  Speaker 12: I'm happy to be here.
• 26:58
  Speaker 10: Yeah, thanks for having us.
• 27:00
  Speaker 14: I was so thrilled to see you yesterday, kristin the
• 27:04
  Speaker 14: Peer Innovation Panhof that.
• 27:06
  Speaker 12: Was the first time for me to do anything like that,
• 27:09
  Speaker 12: and I learned so much from the other two pharmacists
• 27:12
  Speaker 12: that were on stage with with me talking. But it's
• 27:15
  Speaker 12: just an incredible experience.
• 27:16
  Speaker 14: Well, you were doing a great job in your pharmacies
• 27:18
  Speaker 14: and I love the farmers market.
• 27:20
  Speaker 8: Oh, thank you.
• 27:21
  Speaker 13: I thought that was great.
• 27:22
  Speaker 12: I love that and we learned the new word. Let
• 27:24
  Speaker 12: me think.
• 27:25
  Speaker 14: Oh, that's right, Cosma's that's a whole podcast.
• 27:31
  Speaker 5: And it is.
• 27:33
  Speaker 10: Yes, well that that is a series.
• 27:35
  Speaker 14: Yes, well, you're you're doing a fabulous job. And I
• 27:38
  Speaker 14: know the pharmacy that I used to work in. I
• 27:40
  Speaker 14: was just thinking about the honey you're selling the honey
• 27:43
  Speaker 14: in your farmer's market p h A R.
• 27:45
  Speaker 13: I mean that would fly off the shelves where I
• 27:48
  Speaker 13: used to work with chow.
• 27:51
  Speaker 12: Yoh oh you know, I think I've heard of that.
• 27:53
  Speaker 12: I mean I'm in Texas, but a little bit different
• 27:56
  Speaker 12: part the South.
• 27:57
  Speaker 13: Well that's awesome.
• 27:58
  Speaker 14: Well, we're here today to talk about our solution, which
• 28:02
  Speaker 14: again is the reimbursement consulting services. So why don't we
• 28:07
  Speaker 14: just start off, like Lisa, can you just tell us
• 28:09
  Speaker 14: just give everybody who's not aware of what the solution
• 28:12
  Speaker 14: offers just kind of a high level overview of our solution.
• 28:15
  Speaker 15: Sure Betsy thinks so our CS is reimbursement consulting services.
• 28:19
  Speaker 15: We like our acronyms here at Cardinal. It's a technology
• 28:22
  Speaker 15: solution that lives in the outcomes platform and it brings
• 28:25
  Speaker 15: together clinical opportunities along with financial and audit risk mitigation
• 28:30
  Speaker 15: as well as some insightful business reporting. The program itself
• 28:34
  Speaker 15: is very dedicated in results driven support. We have a
• 28:37
  Speaker 15: bi weekly advisor call. You will get an advisor assigned
• 28:41
  Speaker 15: to your store that will call you at a bi
• 28:43
  Speaker 15: weekly scheduled call. It's a mutually agreed upon time. Currently
• 28:47
  Speaker 15: have about twenty seven hundred pharmacies.
• 28:49
  Speaker 10: On our solution.
• 28:51
  Speaker 15: The stores that are on our solution are part of
• 28:53
  Speaker 15: a very high power network that has been part of
• 28:57
  Speaker 15: the number one performing PSAO with an outcomes spore four
• 29:01
  Speaker 15: years running. And right before I left to come here
• 29:03
  Speaker 15: to Denver, we did find out that we are still
• 29:05
  Speaker 15: number one halfway through twenty twenty five, so we're well
• 29:08
  Speaker 15: on our way. Just securing the spot five years in
• 29:10
  Speaker 15: a row.
• 29:11
  Speaker 13: That's awesome, awesome.
• 29:13
  Speaker 14: I feel like personally, the hallmark of our service and
• 29:17
  Speaker 14: our solution is the advisor. That advisor is such a
• 29:21
  Speaker 14: special relationship. Kristin, do you tell us a little bit
• 29:24
  Speaker 14: about how that works in your store.
• 29:26
  Speaker 12: Yeah, so I almost feel like I have bi weekly
• 29:29
  Speaker 12: calls and almost feel like I know my advisor. She's fabulous.
• 29:34
  Speaker 12: You know, we always the chit chat just a little bit,
• 29:37
  Speaker 12: and then we get into business. And so it's definitely
• 29:39
  Speaker 12: comforting to have that relationship because it looks it definitely
• 29:43
  Speaker 12: feels like and she is looking out for our best interest.
• 29:47
  Speaker 12: You know. She goes over the reports, points out important
• 29:50
  Speaker 12: things we need to look at, reminds me I need
• 29:52
  Speaker 12: to get on the outcomes and not to forget to
• 29:56
  Speaker 12: complete certain tasks before a deadline. So she's I feel
• 29:59
  Speaker 12: like my little angel on my shoulder, like reminded me
• 30:04
  Speaker 12: of the important things and definitely pointing out like important
• 30:10
  Speaker 12: like audit risks, exactly things that could be detrimental to
• 30:14
  Speaker 12: the pharmacy. She helps save us.
• 30:16
  Speaker 5: I agree that you really get to have a relationship
• 30:18
  Speaker 5: with that advisor. We had RCS in our store for
• 30:21
  Speaker 5: seventeen years and we had the same advisor that entire time,
• 30:25
  Speaker 5: and so you felt like you knew that person when
• 30:28
  Speaker 5: they called.
• 30:28
  Speaker 12: That's right, and I haven't met her in person. I
• 30:30
  Speaker 12: missed her at RBC a few years ago, so I'm
• 30:33
  Speaker 12: looking forward to one day actually meeting her in person.
• 30:36
  Speaker 13: Yes, she would love to beat you as well. I'm sure.
• 30:38
  Speaker 13: I'm sure.
• 30:41
  Speaker 14: Now has she been helpful with you as far as
• 30:46
  Speaker 14: helping you identify some easy, easy tips or opportunities on
• 30:52
  Speaker 14: the equipp and Outcomes platform as well?
• 30:54
  Speaker 12: Oh yes, I mean, you know there's if you're using Outcomes,
• 30:58
  Speaker 12: there's definitely just easy, easy, little tips that you know,
• 31:01
  Speaker 12: only take a few seconds or a few minutes, a
• 31:03
  Speaker 12: little quick phone call with a patient that can be
• 31:05
  Speaker 12: that can be done quickly. My struggle is I just,
• 31:09
  Speaker 12: you know, I'm a being, I'm a pharmacy, owner of
• 31:11
  Speaker 12: two pharmacies. I just put other tasks in front of it,
• 31:15
  Speaker 12: and time, how time it is, It's time. So it's
• 31:19
  Speaker 12: really nice to have that bi weekly call and have
• 31:22
  Speaker 12: her just remind me, hey, especially at the end of quarter, hey,
• 31:25
  Speaker 12: this is coming to you know you can there's profit
• 31:28
  Speaker 12: involved with it too, Like if you get this done,
• 31:30
  Speaker 12: you know, there's money on the table. And so I'm like, oh,
• 31:33
  Speaker 12: thank you, you know, I forgot It's it's the end
• 31:35
  Speaker 12: of a quarter, I need to hurry up.
• 31:36
  Speaker 14: And you know, it is funny how end of quarter
• 31:39
  Speaker 14: comes from a lot faster than you think it's it happens.
• 31:42
  Speaker 12: Yeah, it feels like every month there's end a quarter.
• 31:44
  Speaker 5: But Kristin, I know you do a really good job
• 31:46
  Speaker 5: of using your tech help and outcomes and also your students.
• 31:50
  Speaker 5: So I know that that's that you do a really
• 31:52
  Speaker 5: good job of that and using that time.
• 31:55
  Speaker 12: Yes, we we have pharmacy students that come to us
• 31:59
  Speaker 12: from Texas Tech Pharmacy School, and I usually have them
• 32:02
  Speaker 12: champion mtms. I mean something I wish I learned in school.
• 32:06
  Speaker 12: I think, you know, mtms were just starting to become
• 32:10
  Speaker 12: a thing in our industry, and so I didn't really
• 32:12
  Speaker 12: understand it when I first became a pharmacist. It's it's
• 32:16
  Speaker 12: so I let the pharmacy students champion it and then
• 32:19
  Speaker 12: they have they always have a call with Melissa, and
• 32:21
  Speaker 12: Melissa trains them how to properly use outcomes and how
• 32:26
  Speaker 12: to understand how to use it because it is, you know,
• 32:29
  Speaker 12: it's a new new technology if you've never seen it.
• 32:32
  Speaker 12: So Melissa makes it easy for the students to understand it,
• 32:35
  Speaker 12: and it gives them a great opportunity to work clinically
• 32:37
  Speaker 12: with our patients.
• 32:38
  Speaker 14: Absolutely, yeah, and so Melissa is part of the RCS team,
• 32:42
  Speaker 14: so she yeah, so she's helping with that as well.
• 32:44
  Speaker 13: That's awesome. Well, let's let's take a deeper.
• 32:46
  Speaker 14: Dive into the reports, because I know we talked about
• 32:49
  Speaker 14: that briefly and that's like another segment of our solution.
• 32:53
  Speaker 14: But we're really excited to announce that this RCS solution
• 32:58
  Speaker 14: has launched a new report in the past six weeks
• 33:01
  Speaker 14: called the Negative Receivables Report. Lisa, can you just talk
• 33:05
  Speaker 14: us through like this new report and kind of the
• 33:08
  Speaker 14: thought process that we had a cardinal before developing this report.
• 33:13
  Speaker 15: Absolutely. So it's called our Negative Receivables Report. And we
• 33:16
  Speaker 15: have to talk to our pharmacies all the time and
• 33:18
  Speaker 15: we're always willing and willing to listen to what their
• 33:21
  Speaker 15: current pain points are. And one theme kept coming up,
• 33:24
  Speaker 15: and it was about the claims that have a negative
• 33:26
  Speaker 15: reimbursement amount coming from the PBM. So we took a
• 33:29
  Speaker 15: deeper dive into you know, can we identify these claims
• 33:32
  Speaker 15: and if we can identify and what information would be
• 33:34
  Speaker 15: important to provide this. So we came up with this report,
• 33:37
  Speaker 15: and it really creates an awareness of where money is
• 33:39
  Speaker 15: being taken away from reimbursement. PBMs are using the contracted rate,
• 33:44
  Speaker 15: which always uses the lesser of logic, So if you
• 33:47
  Speaker 15: have your usual and customary price below the contracted rate,
• 33:51
  Speaker 15: you're going to get paid at usual in customary. Well,
• 33:53
  Speaker 15: the new wrinkle that they've added to this is now
• 33:55
  Speaker 15: that the PBMs are shopping the cash discount market, So
• 33:58
  Speaker 15: instead of the contracted great being kicked in, you're shopping
• 34:01
  Speaker 15: the cash discount market, and if there's an opportunity to
• 34:04
  Speaker 15: reimburse a claim with that, that's what they're doing. So
• 34:06
  Speaker 15: it basically results in you know, the patient paying a
• 34:10
  Speaker 15: copay and then the plan taking some of that copey
• 34:13
  Speaker 15: away and you're left with.
• 34:15
  Speaker 10: A claim that could be you know, below costs.
• 34:17
  Speaker 15: So it was a big frustration for our stores because
• 34:19
  Speaker 15: it was happening seamlessly behind the scenes and they weren't
• 34:22
  Speaker 15: able to make a different decision with the prescription.
• 34:27
  Speaker 13: Have you found this to be a useful report to you, Kristen.
• 34:30
  Speaker 12: Honestly, I utilize I utilize all the reports. Yeah, but
• 34:34
  Speaker 12: you know there's definitely, you know, there's money left on
• 34:37
  Speaker 12: the table if you don't look at those reports and
• 34:41
  Speaker 12: utilize them and just take a dance visibility.
• 34:45
  Speaker 13: I think that these reports are now.
• 34:47
  Speaker 12: Showing definitely visibility. You know, like most pharmacy owners aren't
• 34:51
  Speaker 12: always in the pharmacy all the time. And I've after
• 34:54
  Speaker 12: we bought, I owned two stores, so after we bought
• 34:56
  Speaker 12: our second store, I had to step back from being
• 34:58
  Speaker 12: in the pharmacy. And so that's I think that's when
• 35:02
  Speaker 12: I We've always used rcs, but I think that's when
• 35:05
  Speaker 12: it really highlighted how important those reports are to me.
• 35:08
  Speaker 12: So just make sure I know what's going on in
• 35:10
  Speaker 12: the stores and make sure we stay on right track.
• 35:13
  Speaker 15: That has to be hard to not be on site
• 35:14
  Speaker 15: at all times and wondering what's happening, so right, it's
• 35:17
  Speaker 15: great to have the reporting, yes, to provide that information.
• 35:20
  Speaker 5: I feel like we would have really been able to
• 35:22
  Speaker 5: use the negative Receivers report when I was in the store,
• 35:25
  Speaker 5: because it's.
• 35:26
  Speaker 12: Hard to look just on a timeline.
• 35:29
  Speaker 5: It's hard to look at every claims adjudication and make
• 35:32
  Speaker 5: sure that you got paid, you know, to cover your
• 35:34
  Speaker 5: cost and things like that, especially if you're if you're
• 35:38
  Speaker 5: going to seek adjudication out you tend to look at
• 35:40
  Speaker 5: the big hitters, right, You tend to look at your
• 35:42
  Speaker 5: GLP ones and your genuvias and things like that. You
• 35:44
  Speaker 5: don't look at every claims adjudication. And so this, this report,
• 35:49
  Speaker 5: I think would have been helpful to me to see
• 35:52
  Speaker 5: when you were having that negative plan paid amount, right,
• 35:55
  Speaker 5: And like.
• 35:56
  Speaker 12: Melissa was saying, I mean right, so checking as a pharmacist,
• 36:00
  Speaker 12: my attention is definitely on those brandname drugs. But this
• 36:02
  Speaker 12: is happening for you know, just inexpensive generics exactly, and
• 36:07
  Speaker 12: so you could be missing a large some of yeah
• 36:10
  Speaker 12: money because I mean you're focused on the prescription and
• 36:12
  Speaker 12: you don't think about looking at the reimbursement on them.
• 36:15
  Speaker 12: Always on the there's less expensive.
• 36:17
  Speaker 5: On the.
• 36:18
  Speaker 14: You know, and you have multiple people entering prescriptions in
• 36:22
  Speaker 14: the pharmacy, right, I mean it's not always the same.
• 36:24
  Speaker 12: Person, right, So I mean, you know, if we try
• 36:27
  Speaker 12: to train our technicians to watch for that, but we're
• 36:30
  Speaker 12: also busy, you know, the phone rings and you might
• 36:32
  Speaker 12: miss the adjudication come through. So it's nice to catch
• 36:35
  Speaker 12: it on the back end, exactly.
• 36:38
  Speaker 13: Yeah, that's a good way to think about it. Well,
• 36:40
  Speaker 13: we also have.
• 36:42
  Speaker 14: Other financial and audit reports that are visible on our solution.
• 36:47
  Speaker 14: One we categorize is opportunity reports. So Lisa, can you
• 36:51
  Speaker 14: just talk a little bit about what these opportunity reports
• 36:55
  Speaker 14: are and kind of just high level what they illustrate
• 36:58
  Speaker 14: to the pharmacies.
• 36:59
  Speaker 15: Yes, so our kid or of opportunity reports are prescriptions
• 37:02
  Speaker 15: if you think of any of them showing up on
• 37:04
  Speaker 15: these reports are things that you can take action on.
• 37:06
  Speaker 15: So I use the example of usual and customary pricing
• 37:09
  Speaker 15: earlier and how important it is to make sure your
• 37:12
  Speaker 15: usual and customary price is set high enough so that
• 37:14
  Speaker 15: the contracted great kicks in. So we do have one
• 37:16
  Speaker 15: report that will highlight anything that was paid at your
• 37:19
  Speaker 15: usual and customary another one that takes a look at
• 37:21
  Speaker 15: potential billing errors. So there's different pack sizes that are involved.
• 37:25
  Speaker 15: And if there is a incorrect quantity that was built,
• 37:29
  Speaker 15: that will affect your reimbursement and it could be in
• 37:31
  Speaker 15: a negative way. So we want to make sure that
• 37:33
  Speaker 15: any prescription that is built out is being built with
• 37:35
  Speaker 15: the correct quantity as well as the correct days supply.
• 37:39
  Speaker 15: Rounding out our opportunity report section is a reverse and
• 37:43
  Speaker 15: rebill report, So the reversion rebil report highlights any prescription
• 37:47
  Speaker 15: that has had a recent AdvP change. There are two
• 37:49
  Speaker 15: times a year in which AdvP change is the most
• 37:52
  Speaker 15: January first and followed up by July first, So we
• 37:55
  Speaker 15: just had the second one happening to us. So there
• 37:58
  Speaker 15: could be several thousand that change at the beginning of
• 38:01
  Speaker 15: the year. In about one thousand and about half of
• 38:03
  Speaker 15: what they do in January happen in July, and there's
• 38:06
  Speaker 15: a period of time where the plan might be reimbursing
• 38:09
  Speaker 15: at the old rate. PBMs get the same information that
• 38:12
  Speaker 15: we do. This ADVAP is going up on a certain date.
• 38:15
  Speaker 15: We immediately let you know that this is happening. Well,
• 38:18
  Speaker 15: the PBMs can be a little bit slow. They're not
• 38:20
  Speaker 15: as incentivized to get that information into their system, so
• 38:23
  Speaker 15: it could be anywhere from a couple of days up
• 38:25
  Speaker 15: to a couple of weeks. And during that time, if
• 38:27
  Speaker 15: you're filling a prescription, you could get reimbursed at the
• 38:29
  Speaker 15: old rate, and again it's going to negatively affect your
• 38:31
  Speaker 15: reimbursement because you're already buying it at the higher rate
• 38:35
  Speaker 15: exactly exactly.
• 38:37
  Speaker 14: So Kristin, like, what are your thoughts on these reports?
• 38:39
  Speaker 14: Do you have a favorite well, I do have a favorite.
• 38:43
  Speaker 12: I remember. The one way I at least utilize the
• 38:46
  Speaker 12: most is the potential billing errs. I mean, I can't
• 38:50
  Speaker 12: tell you how many times, you know, usually some day
• 38:52
  Speaker 12: supply issue, we just didn't calculate it correctly. The technicians
• 38:56
  Speaker 12: just didn't put it in, or we didn't catch it
• 38:58
  Speaker 12: when the pharmacist was looking at it. And so my
• 39:00
  Speaker 12: advisor has pointed out many times, mostly day supply or
• 39:05
  Speaker 12: like you're talking about package sies, well that doesn't come
• 39:07
  Speaker 12: in that package size, Or my advisor will point out
• 39:10
  Speaker 12: what typical dosing should be and she's like, did you
• 39:12
  Speaker 12: really mean to build it that way? And oftentimes it's no,
• 39:15
  Speaker 12: we just made a you know, a technical human error
• 39:18
  Speaker 12: when when billing it that in the audit process. I mean,
• 39:22
  Speaker 12: it would cost us hundreds a long run over time
• 39:25
  Speaker 12: the whole year, you know, thousands of dollars if if
• 39:28
  Speaker 12: you know, my advisor Tiffany did not point that out
• 39:31
  Speaker 12: to us.
• 39:31
  Speaker 13: And that's that's what we're trying to do.
• 39:33
  Speaker 14: Keep you audit ready, yes, and and have that every
• 39:36
  Speaker 14: two week phone call so that when we do identify
• 39:39
  Speaker 14: something for you, it's an actionable item so you can
• 39:42
  Speaker 14: actually do something about it.
• 39:43
  Speaker 12: Yes, right, And there's one thing I wanted to mention.
• 39:46
  Speaker 12: I know it's not a report, but my advisor always
• 39:48
  Speaker 12: tells me when a brand is going generic. Yes, and
• 39:52
  Speaker 12: that has also saved us so many times, because I agree, you.
• 39:56
  Speaker 13: Don't know, we don''t know.
• 39:57
  Speaker 12: If you don't know, I don't know, and so we've
• 39:59
  Speaker 12: missed eaw co on that. So it's she's also saved
• 40:01
  Speaker 12: us in that sense.
• 40:02
  Speaker 13: Or you find out on the substitution report. Yes, the
• 40:06
  Speaker 13: substitution report, so yeah, I didn't know, yea.
• 40:11
  Speaker 15: And sometimes it's not it was just an easy fix
• 40:13
  Speaker 15: from brand too generic that you know, it can be that,
• 40:15
  Speaker 15: but sometimes it's using the proper DAW code for it
• 40:18
  Speaker 15: as well, that you know, you know, finding the right
• 40:20
  Speaker 15: drug is the most important, and then billing it correctly
• 40:22
  Speaker 15: as well, too well.
• 40:23
  Speaker 13: And that leads us to the audit reports.
• 40:25
  Speaker 14: You know, we have, you know that section of reports
• 40:28
  Speaker 14: that we identify as audit reports at least, so what
• 40:30
  Speaker 14: you just like explain kind of what those reports are
• 40:34
  Speaker 14: to people.
• 40:34
  Speaker 15: That don't Yeah, absolutely, yes, we want as part of
• 40:37
  Speaker 15: our CS program, we want to make sure that you
• 40:39
  Speaker 15: keep the money that you already have and the PBMs
• 40:41
  Speaker 15: are out there auditing in full force, whether they're doing
• 40:45
  Speaker 15: invoice audits or desk audits or in person audits, and
• 40:48
  Speaker 15: we want to make sure that we're protecting your pharmacy
• 40:50
  Speaker 15: and mitigating your exposure.
• 40:52
  Speaker 10: So we have a couple of reports that will help
• 40:54
  Speaker 10: you with that. First is the.
• 40:55
  Speaker 15: Daw Codes Report, So anytime you use a DAW code
• 40:59
  Speaker 15: other than zero potentially puts you at risk for an audit.
• 41:02
  Speaker 15: So we talk a lot and educate the pharmacies and
• 41:04
  Speaker 15: the stores in the proper use of a DAW code
• 41:07
  Speaker 15: so you can make sure that you keep that money
• 41:09
  Speaker 15: as well as it triggers the correct reimbursement. And probably
• 41:12
  Speaker 15: the most used report out of our audits is the
• 41:15
  Speaker 15: Frequently Audited Items Report, and this is really just a
• 41:18
  Speaker 15: targeted list of drugs that are commonly audited by the PBMs.
• 41:22
  Speaker 15: They're highlighted a lot by insulins, eye drops, and healers.
• 41:25
  Speaker 15: Those are probably your top three biggest categories of drugs
• 41:28
  Speaker 15: to be audited. I'll add in their GP ones, I'll
• 41:31
  Speaker 15: talk about topicals, expensive items. You know, these are targets
• 41:34
  Speaker 15: the PBMs are going after something that's going to be
• 41:37
  Speaker 15: a money maker for them. So if they can find
• 41:39
  Speaker 15: you making a mistake on one of those products, it's
• 41:41
  Speaker 15: going to be a big chargeback for your pharmacy and
• 41:44
  Speaker 15: it could be very detrimental for that.
• 41:47
  Speaker 14: What I love is that we're constantly adding to that
• 41:49
  Speaker 14: frequently audited report as we hear from our stores, you know,
• 41:53
  Speaker 14: what are you being audited?
• 41:55
  Speaker 13: We pass that, you know, to all the advisors, to our.
• 41:58
  Speaker 14: Whole team, and then we try to reflect that in
• 42:00
  Speaker 14: that frequently item audited item before and.
• 42:03
  Speaker 15: We just came out with a new one or our
• 42:05
  Speaker 15: Special Audit Report as we call it. It's we have
• 42:07
  Speaker 15: to come up with a nazzier name, but it's it's
• 42:09
  Speaker 15: basically applying some of logic onto the report and it's
• 42:12
  Speaker 15: helped kind of bringing those needles in a haystack like
• 42:15
  Speaker 15: kind of up towards the top where we're looking at
• 42:17
  Speaker 15: some beyond you states and you know, making sure that
• 42:20
  Speaker 15: you know, sometimes those things kind of get past you
• 42:22
  Speaker 15: when you're you're calculating the prescription to make sure that
• 42:24
  Speaker 15: you're not using a model insul and past the twenty
• 42:26
  Speaker 15: eight day expiration.
• 42:28
  Speaker 5: You can have so many procedures in place at the
• 42:30
  Speaker 5: time of input and feel but you've got so many
• 42:34
  Speaker 5: things on your mind, and audits part of it.
• 42:37
  Speaker 13: And the phone ringing. Don't forget the phone ring You're going.
• 42:40
  Speaker 5: To let some things pass by, and I think it's
• 42:42
  Speaker 5: just nice to have the to know that you're going
• 42:44
  Speaker 5: to have the backup to catch it.
• 42:45
  Speaker 12: This way, yes, I can speak to that with our
• 42:47
  Speaker 12: pharmacy specifically, you know, especially when Ozembic was first coming out,
• 42:52
  Speaker 12: how many times we might have had the wrong day
• 42:55
  Speaker 12: supply and how many times our RCS advisor had caught that,
• 43:00
  Speaker 12: like did you really mean to put this or this?
• 43:02
  Speaker 12: And I was like, oh my gosh, that I mean,
• 43:04
  Speaker 12: you know again, the zimba's expensive, so saved us, you know,
• 43:07
  Speaker 12: thousands of dollars. And then we had a situation which
• 43:10
  Speaker 12: I recently learned about eye drops not being twenty drops
• 43:14
  Speaker 12: an mL, and I don't know how they do it.
• 43:16
  Speaker 12: I haven't figured that out yet, but I think the
• 43:18
  Speaker 12: RCS team had created an eye drop chart for pharmacies
• 43:22
  Speaker 12: to use, and that has also been a life saver
• 43:24
  Speaker 12: because there was one time we built a very expensive
• 43:28
  Speaker 12: I drop thousands of dollars that our advisor had caught
• 43:31
  Speaker 12: and educated me on how it's not always twenty drops
• 43:34
  Speaker 12: or yeah, twenty twenty drops in mL.
• 43:36
  Speaker 15: Absolutely, that seem Melissa did a really nice job putting
• 43:38
  Speaker 15: that together. They took a part all the different PBMs
• 43:42
  Speaker 15: and manuals that are out there instead of having to
• 43:44
  Speaker 15: refer to all of them, and put it in one
• 43:46
  Speaker 15: easy to use format. And have we been using it
• 43:48
  Speaker 15: with our stores And I'm glad you're finding good use.
• 43:50
  Speaker 13: So that's great using it. Yeah, yeah, thank you, thank you.
• 43:54
  Speaker 12: Yes, we haven't posted by the pharmacist station, so everyone
• 43:58
  Speaker 12: knows about it. Yeah, that's all.
• 44:00
  Speaker 13: That's awesome.
• 44:01
  Speaker 14: Well, there's also several other I would call them informational
• 44:06
  Speaker 14: reports available on our solution. Lisa, you want to just
• 44:10
  Speaker 14: share with us a little bit about maybe the third
• 44:12
  Speaker 14: party overview and some of the sub financial reports that
• 44:15
  Speaker 14: are also available.
• 44:16
  Speaker 15: Yeah, absolutely, so our third Party Overview is really giving
• 44:18
  Speaker 15: you a snapshot of your business, you know, for a
• 44:21
  Speaker 15: current month. It's it's typically used at looked at it
• 44:24
  Speaker 15: a month. We can also you know, provide the information
• 44:26
  Speaker 15: quarterly or annually, but gives you a snapshot of the
• 44:28
  Speaker 15: PBMs that you're billing.
• 44:30
  Speaker 12: You know.
• 44:30
  Speaker 15: One of the most important features on there is taking
• 44:33
  Speaker 15: a look at what percentage each plan is of your
• 44:35
  Speaker 15: total book of business, and that's very important, especially when
• 44:38
  Speaker 15: different contracted rates change. I know there was something that
• 44:41
  Speaker 15: happened a couple of years ago with Express Scripts, and
• 44:43
  Speaker 15: you know we really needed to you know, level set
• 44:45
  Speaker 15: the pharmacies expectations when looking at that, like how many
• 44:48
  Speaker 15: prescriptions or what percentage are their business.
• 44:50
  Speaker 10: We're going to be affected negatively by that.
• 44:52
  Speaker 15: So it does really helped to give that visibility and
• 44:55
  Speaker 15: giving just that list of what am I billing, how
• 44:57
  Speaker 15: many different PBMs are out there, and you know, breaking
• 44:59
  Speaker 15: apart the business by brand and generic and overall gross
• 45:02
  Speaker 15: margin and gross profitability is very important to take a
• 45:06
  Speaker 15: look at it. So we not only have that available
• 45:07
  Speaker 15: in like a PDF or an Excel format so you
• 45:09
  Speaker 15: can kind of slice and dice, but it also gives
• 45:12
  Speaker 15: you your top plans that you're billing, So knowing who's
• 45:15
  Speaker 15: your top plan that you're billing, your top medicare plans
• 45:17
  Speaker 15: that you're billing, how much cash business if it's there,
• 45:20
  Speaker 15: and who are your lower performers as well. But we
• 45:23
  Speaker 15: also take that information and we give you in a
• 45:25
  Speaker 15: visualized chart format that's very flexible. So a pharmacy owner
• 45:29
  Speaker 15: can get in there on a daily basis and kind
• 45:31
  Speaker 15: of check to see where their pharmacies is trending. We
• 45:34
  Speaker 15: can take a look at current timeframes, this timeframe versus
• 45:37
  Speaker 15: a previous time frame, so it really does give you
• 45:39
  Speaker 15: a sense of what's happening in your pharmacy and looking
• 45:42
  Speaker 15: at some of those key performance indicators.
• 45:45
  Speaker 12: Yes, have you found those to be useful reports for
• 45:48
  Speaker 12: use Yes, especially during when it's kind of like I
• 45:51
  Speaker 12: guess you was saying, open enrollment. It's probably that's one
• 45:55
  Speaker 12: of the biggest times I really to sit down and
• 45:57
  Speaker 12: focus on those reports. But definitely gives a lot of
• 45:59
  Speaker 12: visits ability to our community who we're feeling for and
• 46:04
  Speaker 12: what insurance we're taking. So it definitely highlights, you know,
• 46:08
  Speaker 12: what we need to pay attention to and if what
• 46:11
  Speaker 12: contracts we need to maybe rethink.
• 46:14
  Speaker 7: Ye.
• 46:14
  Speaker 5: I think third party overview is helpful because it lets
• 46:17
  Speaker 5: you sometimes you see your loss of adjudication and you
• 46:21
  Speaker 5: get it in your head and you focus on the
• 46:23
  Speaker 5: losses like you think in your head, every time I
• 46:25
  Speaker 5: feel janumt to this PBM, I lose fifty dollars, right,
• 46:29
  Speaker 5: And that's so stuff in your head, and it's nice
• 46:31
  Speaker 5: to be able to step back and take a deep
• 46:33
  Speaker 5: breath and look at the third party overview and realize
• 46:35
  Speaker 5: that that bin is really a successful bin overall for you. Yes, yeah,
• 46:39
  Speaker 5: it's been focusing on those losses that you see, but
• 46:43
  Speaker 5: overall the bin's successful for you.
• 46:46
  Speaker 8: Or maybe you look in.
• 46:47
  Speaker 5: There and you say, oh, you know what, this ben's
• 46:49
  Speaker 5: only two percent of my whole business.
• 46:53
  Speaker 12: You know, So it's it's it helps you step back
• 46:56
  Speaker 12: and take a breath, and yes.
• 46:58
  Speaker 14: Exactly, exactly. Well, we've talked about how important that advisor
• 47:04
  Speaker 14: relationship is with stores and that is again a key
• 47:07
  Speaker 14: component to our solution. We've looked at our reports, but
• 47:11
  Speaker 14: like Lisa, when you're talking to stores, I mean, what
• 47:14
  Speaker 14: do you think there are best practices in order for
• 47:16
  Speaker 14: them to get the most out of our solution.
• 47:18
  Speaker 15: Well, I think the engagement with the advisor is extremely important.
• 47:21
  Speaker 15: We assign one advisor to the store for a reason.
• 47:24
  Speaker 15: We want to make sure that that advisor does get
• 47:26
  Speaker 15: to know the owner and the staff at the pharmacy
• 47:29
  Speaker 15: because each store is unique. It's not a cookie cutter.
• 47:31
  Speaker 15: And you know, our reporting is basic and it has
• 47:34
  Speaker 15: the same reports for each of our stores, but things
• 47:36
  Speaker 15: are more important to certain stores than other stores. We
• 47:39
  Speaker 15: want to make sure that there's that engagement in that
• 47:41
  Speaker 15: relationship is being built between them. So we want to
• 47:44
  Speaker 15: make sure that you know there's a good mutually agreed
• 47:47
  Speaker 15: upon time and that we're sticking to the schedule so
• 47:49
  Speaker 15: that we can be respectful of each other's schedules as well.
• 47:54
  Speaker 13: Yeah, I agree, I agree.
• 47:55
  Speaker 14: I feel like this solution is just so beneficial for
• 47:58
  Speaker 14: independent pharmacists. I don't when I we were in the store,
• 48:03
  Speaker 14: I don't know how we could have done the things
• 48:06
  Speaker 14: we did without our advice. We're calling us back back
• 48:09
  Speaker 14: in the day. But I know you feel the same
• 48:11
  Speaker 14: way about symphony as well.
• 48:12
  Speaker 12: Yes, I say, I mean for RCS, I think comes
• 48:16
  Speaker 12: to mind two major things. Definitely visibility, especially as an owner,
• 48:20
  Speaker 12: just staying on top of what's going on in the
• 48:22
  Speaker 12: pharmacy with RCS providing those reports, and like I mentioned earlier,
• 48:27
  Speaker 12: I appreciate those phone calls because I can have the discussion.
• 48:31
  Speaker 12: You know, if I just look at the reports, I
• 48:32
  Speaker 12: might not necessarily notice something that should be looked at
• 48:37
  Speaker 12: or highlighted. And so it's really nice when my my,
• 48:41
  Speaker 12: when Tiffany calls, and like said, hey, you need like
• 48:43
  Speaker 12: look at this. Have you noticed this or seen this?
• 48:46
  Speaker 12: So it's it's just, you know, she's kind of my
• 48:48
  Speaker 12: partner in crime and looking at into over everything in your.
• 48:55
  Speaker 14: Absence insurance policy just another you know, an insurance policy.
• 49:00
  Speaker 12: Pharmacy is always changing and in so many different ways,
• 49:04
  Speaker 12: and so it's hard to keep up with all those changes.
• 49:06
  Speaker 12: So it's definitely not to have those discussions. And then financially,
• 49:10
  Speaker 12: I can't you know, you know, highlight how important it
• 49:14
  Speaker 12: is financially how many times I've been saved with audit
• 49:17
  Speaker 12: risk too, how how important it is, how how the
• 49:20
  Speaker 12: service pays for itself.
• 49:22
  Speaker 15: Yeah, yeah, exactly, Well, thank you, thank you for I
• 49:24
  Speaker 15: was going to talk about the scorecard too.
• 49:26
  Speaker 13: Oh yeah, yeah, you know.
• 49:27
  Speaker 15: So one of the newest things that we launched last
• 49:29
  Speaker 15: year was our RCS scorecard, and this was really designed
• 49:32
  Speaker 15: for owners.
• 49:33
  Speaker 10: You know, our program is very flexible.
• 49:35
  Speaker 15: Sometimes the owner takes the call and sometimes we're talking
• 49:38
  Speaker 15: to the pharmacist in charge or a technician.
• 49:40
  Speaker 10: It just depends on which.
• 49:41
  Speaker 13: Seems multiple people.
• 49:42
  Speaker 15: Sometimes multiple people, Yeah, sometimes we're talking to two or
• 49:44
  Speaker 15: three people. So this is a way for us to
• 49:46
  Speaker 15: stake more connected with the owners and providing an ROI
• 49:50
  Speaker 15: of the solution themselves. So Kristin mentioned, you know, taking
• 49:52
  Speaker 15: advantage of some of the financial opportunities, but the audits
• 49:55
  Speaker 15: as well and really looking at how much money was
• 49:57
  Speaker 15: saved and what we protected the exposure from an it
• 50:00
  Speaker 15: and really seeing kind of that in black and white
• 50:02
  Speaker 15: is great part of that. We ask our advisors to
• 50:05
  Speaker 15: kind of jot down when they find a big win,
• 50:07
  Speaker 15: and big wins we've identified as something over fifty dollars.
• 50:10
  Speaker 15: Most of the things we find out our reports are
• 50:12
  Speaker 15: much less, but those big wins are important to kind
• 50:14
  Speaker 15: of understand what drugs are being built with a mistake,
• 50:18
  Speaker 15: and it creates a wait for the owner to have
• 50:21
  Speaker 15: a checklist, to train their staff and give them some
• 50:24
  Speaker 15: best practices and kind of some things to look at.
• 50:26
  Speaker 15: There's so many different things that you need to pay
• 50:28
  Speaker 15: attention to at the pharmacy, you know. So we're trying
• 50:31
  Speaker 15: to create help and save you some time and kind
• 50:34
  Speaker 15: of pulling all this reporting together as well as the
• 50:36
  Speaker 15: outcomes reporting, which is going to show you, you know,
• 50:38
  Speaker 15: how your score is performing. You know, outcomes gets performance
• 50:41
  Speaker 15: scores three being an average store, and the higher your
• 50:45
  Speaker 15: score going up to five really means the more money
• 50:47
  Speaker 15: that's coming into your pharmacy from a revenue standpoint beyond
• 50:50
  Speaker 15: the script. You know, so that in reporting coming from
• 50:53
  Speaker 15: outcomes as well as important to see what you've taken
• 50:56
  Speaker 15: advantage of and maybe what has been left on the
• 50:58
  Speaker 15: table and kind of discussing a game plan with your
• 51:00
  Speaker 15: advisor is to what maybe can be done to try
• 51:04
  Speaker 15: to get some of that additional money the next year
• 51:05
  Speaker 15: as well.
• 51:07
  Speaker 14: And we encourage anyone who would like to learn more
• 51:10
  Speaker 14: about our solution to sign up for a demo. We'd
• 51:14
  Speaker 14: love to show it to you, talk to you a
• 51:15
  Speaker 14: little bit more in detail about how it can be
• 51:17
  Speaker 14: beneficial to your store.
• 51:19
  Speaker 10: Absolutely yep.
• 51:20
  Speaker 15: We're located in the Financial Health section of URCS of
• 51:23
  Speaker 15: the Cardinal Health RBC show. We're offering a show special
• 51:26
  Speaker 15: of seventy five dollars off a month for the first
• 51:29
  Speaker 15: year if you sign up at RBC so that show
• 51:31
  Speaker 15: special is running out shortly. We have a talented, very
• 51:34
  Speaker 15: talented team of advisors twenty two people across the country
• 51:38
  Speaker 15: that will be assigned to your store to help you
• 51:40
  Speaker 15: with your business. And we have two very talented clinical
• 51:43
  Speaker 15: pharmacists can help train your staff as well as yourself
• 51:46
  Speaker 15: to make sure that you're really taking advantage of everything
• 51:49
  Speaker 15: that the Outcomes platform has to offer as well.
• 51:52
  Speaker 14: Great, Well, this was awesome discussion, guys. I'm glad we
• 51:55
  Speaker 14: could sit here and share what we do on a
• 51:58
  Speaker 14: day to day basis with everyone, and I hope everyone
• 52:01
  Speaker 14: has a better understanding of all the different aspects of
• 52:04
  Speaker 14: our solution. Thank you Kristin for your time today and
• 52:08
  Speaker 14: for sharing your experiences, and Melissa and for Lisa for
• 52:12
  Speaker 14: breaking it all down for us today.
• 52:14
  Speaker 13: We appreciate you're talking to us today and be with
• 52:18
  Speaker 13: us and have a great rest of RBC twenty twenty five.
• 52:21
  Speaker 8: All right, thank you guys.
• 52:23
  Speaker 12: Guys.
• 52:27
  Speaker 3: All right, last podcast of the day, and I'm excited
• 52:30
  Speaker 3: about this one because it's a new, fairly new we
• 52:34
  Speaker 3: talked about it last year platform that Cardinal's rolling out,
• 52:39
  Speaker 3: Vantis HQ. I have three lovely ladies here with me today, Addie,
• 52:44
  Speaker 3: Morgan and Melissa, and we're going to talk about Vantis.
• 52:47
  Speaker 3: What it is, why we should love it, what it's
• 52:50
  Speaker 3: going to look like, what it does look like, all
• 52:52
  Speaker 3: the good stuff. Right, all right, ladies, let's dive into it.
• 52:56
  Speaker 3: So one, I see vantas everywhere here on the floor.
• 53:01
  Speaker 9: Right.
• 53:02
  Speaker 4: Last year we were.
• 53:03
  Speaker 3: Kind of rumbling, we did a podcast about it, and
• 53:05
  Speaker 3: then we did a slow rollout and now it's here.
• 53:08
  Speaker 3: So who wants to chime in? Tell me what vantasy is.
• 53:11
  Speaker 3: Tell all the people out there in podcast land what
• 53:13
  Speaker 3: vantis is.
• 53:14
  Speaker 12: Yeah, sure, So. Vantas HQ is our new ordering platform.
• 53:18
  Speaker 16: We recently went in live for all of our retail
• 53:21
  Speaker 16: independent customers. But it's actually a lot more than just
• 53:24
  Speaker 16: an ordering platform. It's really a hub for all of
• 53:26
  Speaker 16: your interactions with cardinal Health. It's a place where you
• 53:29
  Speaker 16: can go to find industry updates, product information, and advanced analytics,
• 53:34
  Speaker 16: as well as all of the information about your solutions.
• 53:38
  Speaker 3: That is something that I have noticed with Vantis coming
• 53:42
  Speaker 3: from the old platform, is it is way easier to
• 53:45
  Speaker 3: find things. There's still some things that need to be tweaking,
• 53:48
  Speaker 3: and I know you guys are doing that and we'll
• 53:49
  Speaker 3: talk about that later, but it is a lot easier
• 53:52
  Speaker 3: for sure on that.
• 53:54
  Speaker 12: Well, obviously we're happy to hear that.
• 53:57
  Speaker 3: I know for all you podcast people. I said, hey,
• 54:00
  Speaker 3: let's talk about this. She's like, well, I want to
• 54:01
  Speaker 3: ask you a question. Fire sound like, nope, we're doing
• 54:03
  Speaker 3: it on the podcast because it's real. That's what we're
• 54:05
  Speaker 3: talking about, right, What else about bantus? I know, is
• 54:08
  Speaker 3: there an app for that?
• 54:10
  Speaker 17: There is a Vantas app. It's available for Android and
• 54:14
  Speaker 17: iOS devices, both mobile and tablet. It sinks with the
• 54:19
  Speaker 17: desktop site, so you can switch between your devices pretty seamlessly, yes,
• 54:23
  Speaker 17: and continue working. You know, in a fast paced environment
• 54:25
  Speaker 17: where you need to kind of shift gears, you're able
• 54:28
  Speaker 17: to do that pretty easily.
• 54:29
  Speaker 3: I know with the old Order Express app, it it
• 54:32
  Speaker 3: was kind of clunky a little bit. This one seems
• 54:35
  Speaker 3: a lot smoother. We're using it at our store, so
• 54:38
  Speaker 3: I'm happy about that for you guys.
• 54:40
  Speaker 4: To know that, right.
• 54:41
  Speaker 3: So it's look, it's two positives right there off the bat, right,
• 54:44
  Speaker 3: all right?
• 54:45
  Speaker 4: So vantis what what does that even mean? Well? Why
• 54:48
  Speaker 4: did you all come up with vantis? Order Express kind
• 54:50
  Speaker 4: of seems like normal? Why vantas HQ?
• 54:53
  Speaker 11: What is that?
• 54:54
  Speaker 6: Sure?
• 54:55
  Speaker 7: So?
• 54:56
  Speaker 17: I think anytime you go to name something, there's a story, right,
• 55:00
  Speaker 17: So when we started talking about what Vantis would be called,
• 55:04
  Speaker 17: we wanted to make sure that we picked a name
• 55:06
  Speaker 17: that was easy pronounced, that was you know, really important
• 55:09
  Speaker 17: at the top of our priority list, easy to pronounce,
• 55:12
  Speaker 17: easy to remember, and really encompasses everything that Vantas HQ.
• 55:18
  Speaker 10: Has to offer.
• 55:20
  Speaker 18: So naming the site was really a group effort.
• 55:23
  Speaker 17: We had suggestions coming in from across Cardinal across the
• 55:28
  Speaker 17: Vantas team, and we also took customer feedback on the name.
• 55:33
  Speaker 17: And so what vantis is is a conglomeration of the words.
• 55:37
  Speaker 4: That's a big word. I'm glad it was a conglomeration HQ.
• 55:41
  Speaker 17: And yes, so it's a it's a mix of two
• 55:47
  Speaker 17: words vantage meaning view, got it and us, which really
• 55:54
  Speaker 17: is to symbolize the partnership between Cardinal Health and our customers.
• 55:58
  Speaker 17: So you know, we added each Q to really signify
• 56:03
  Speaker 17: that it is kind of your home base, your digital
• 56:06
  Speaker 17: hub for your interactions with Cardinal Health. So vantis HQ
• 56:12
  Speaker 17: is your full view into all of your services and
• 56:16
  Speaker 17: solutions and ordering with Cardinal Health. Yeah, and it's your
• 56:22
  Speaker 17: full headquarters.
• 56:24
  Speaker 3: And it is I mean I can it's way easier
• 56:27
  Speaker 3: to navigate for sure, and I had Order Express figured out.
• 56:33
  Speaker 3: It only took me like seventeen years to get it
• 56:36
  Speaker 3: all figured out, and now we're switching to this new platform.
• 56:40
  Speaker 3: But it has been very seamless, like the education that
• 56:43
  Speaker 3: you guys have sent out and the training videos I
• 56:46
  Speaker 3: haven't returns where a little funky because that whole process
• 56:51
  Speaker 3: has has changed, right with the track and trace and
• 56:53
  Speaker 3: all that stuff. But otherwise it's been pretty fantastic. So yeah,
• 57:00
  Speaker 3: why are you all surprised? Are you not getting that
• 57:02
  Speaker 3: good feedback?
• 57:02
  Speaker 8: Now, we've heard that from a lot of customers.
• 57:05
  Speaker 11: We've seen that where they're using the help section and
• 57:10
  Speaker 11: they're usualizing any kind of information we have there, they're
• 57:14
  Speaker 11: able to just quickly pick up and go and do
• 57:17
  Speaker 11: things versus not needing a lot of guidance, and so
• 57:22
  Speaker 11: that's been awesome to see.
• 57:24
  Speaker 17: Well, I think it's less surprise and more excitement and pride.
• 57:28
  Speaker 8: You know, we've worked for a long.
• 57:30
  Speaker 17: Time on this project and to see customers have positive
• 57:34
  Speaker 17: reactions is it's so personal to us.
• 57:36
  Speaker 18: And then it's so exciting.
• 57:37
  Speaker 16: And also I would just add like it's fun to
• 57:40
  Speaker 16: hear you talk about things that when they work well,
• 57:42
  Speaker 16: you just don't even typically notice them, Like if the
• 57:45
  Speaker 16: navigation works well on a site, you probably wouldn't even
• 57:47
  Speaker 16: notice that most of the time. So it's just fun
• 57:49
  Speaker 16: to hear you call out some of the stuff that
• 57:51
  Speaker 16: you know we've had, we've touched.
• 57:53
  Speaker 3: Yeah, and you all mentioned it while ago, like customer feedback.
• 57:58
  Speaker 3: I'm glad that you asked us, and I think you're
• 58:00
  Speaker 3: still asking what's going on?
• 58:03
  Speaker 4: What do you not like?
• 58:04
  Speaker 5: What?
• 58:04
  Speaker 7: You know?
• 58:04
  Speaker 3: There's some things I could tell you. Guys, Hey, we
• 58:05
  Speaker 3: need to work on this and tweak it, but it
• 58:08
  Speaker 3: is important. So what is your process for getting customer feedback?
• 58:11
  Speaker 3: If we have a cardinal person listening and they're like,
• 58:14
  Speaker 3: you know, I really don't like that, what do they
• 58:16
  Speaker 3: need to do?
• 58:17
  Speaker 16: Yeah, that's a really really good question. I think, like
• 58:20
  Speaker 16: to your point, we did talk to customers all the
• 58:23
  Speaker 16: way along.
• 58:23
  Speaker 12: We've been gathering feedback.
• 58:24
  Speaker 16: All the way along, and now that we're launching and
• 58:28
  Speaker 16: we're live, we're still gathering that feedback across a variety
• 58:32
  Speaker 16: of different channels. So one thing that you can do
• 58:34
  Speaker 16: if you want to give us feedback and you're here
• 58:37
  Speaker 16: at OURBC, we'd love to see you. We have a
• 58:39
  Speaker 16: booth on the show floor. We also have the learning
• 58:41
  Speaker 16: lab down in room two oh six. We'd be really
• 58:43
  Speaker 16: happy to hear your feedback in either of those locations.
• 58:45
  Speaker 16: If you want to come talk to us live, you
• 58:47
  Speaker 16: can also go to the on site survey. It's on
• 58:51
  Speaker 16: the Vantas website. We'd love to hear your feedback that way.
• 58:55
  Speaker 16: And then of course you could also join our customer
• 58:57
  Speaker 16: Experience panel, which my team manages, and that's a great
• 59:00
  Speaker 16: way if you want to kind of give ongoing.
• 59:02
  Speaker 4: Feedback and honest feedback, honest feedback seeds.
• 59:05
  Speaker 12: Please we want to hear it. You know, feedback helps
• 59:07
  Speaker 12: us to improve.
• 59:08
  Speaker 16: So I know that sometimes people are uncomfortable about giving feedback,
• 59:12
  Speaker 16: but we love to hear it because that is.
• 59:14
  Speaker 12: Going to move.
• 59:14
  Speaker 4: You don't have to be tired, be nice about it,
• 59:20
  Speaker 4: but truly.
• 59:21
  Speaker 12: Like it helps us to improve. It's going to help
• 59:22
  Speaker 12: us to make enhancements as we go forward.
• 59:24
  Speaker 11: And one of the things there's a couple areas we're
• 59:26
  Speaker 11: actually getting feedback from.
• 59:28
  Speaker 12: One is from sales team, you know, we're.
• 59:30
  Speaker 11: Meeting with them. We're meeting with smeeths as far as
• 59:33
  Speaker 11: people who know certain features and functionalities of the site
• 59:36
  Speaker 11: to get more information so that we can build it
• 59:38
  Speaker 11: the right way. We're also running we had the pilot
• 59:41
  Speaker 11: in December when we first rolled it out, and we've
• 59:44
  Speaker 11: gone into pharmacies to watch people use Vantas, which each
• 59:48
  Speaker 11: major feature roll out. We will send a couple of
• 59:51
  Speaker 11: people there and spend two days to be like, how
• 59:54
  Speaker 11: are you using this?
• 59:54
  Speaker 13: And it's not just one particular feature.
• 59:56
  Speaker 11: We want to see everything of what they're doing where
• 59:59
  Speaker 11: they may some challenges versus where there.
• 1:00:02
  Speaker 12: Is smoothness, because we want to eliminate that friction.
• 1:00:06
  Speaker 11: The other thing we might do is, just like Addie
• 1:00:09
  Speaker 11: was saying, spend time here at RBC with customers. I've
• 1:00:12
  Speaker 11: had a lot of customers come up and they'll say, hey,
• 1:00:15
  Speaker 11: I have some feedback, and we welcome feedback. It's a
• 1:00:17
  Speaker 11: gift to get that, and we want to make improvements.
• 1:00:21
  Speaker 13: We don't want to have this site become stale. We
• 1:00:25
  Speaker 13: want to keep evolving it. We want to meet the customer.
• 1:00:27
  Speaker 3: Where they're at, and it needs to in the pharmacy world,
• 1:00:30
  Speaker 3: it needs to constantly evolve. And that's something that a
• 1:00:35
  Speaker 3: lot of programs that we use in the pharmacy world,
• 1:00:38
  Speaker 3: they kind of fizzle out. They can't they can't keep up.
• 1:00:40
  Speaker 3: So I'm glad that to hear that you guys are
• 1:00:43
  Speaker 3: on top of that for sure. So when you say feedback,
• 1:00:45
  Speaker 3: what what's some of the good stuff you've heard from
• 1:00:48
  Speaker 3: about it?
• 1:00:49
  Speaker 18: Yeah, I'm so glad you asked that.
• 1:00:51
  Speaker 4: I did, because it told me right here to ask
• 1:00:53
  Speaker 4: this question.
• 1:00:55
  Speaker 18: Well, I'm really excited to share with you. So to
• 1:00:58
  Speaker 18: be honest with you, some of the simplest features are.
• 1:01:04
  Speaker 17: Having the biggest impact, according to what our customers are
• 1:01:06
  Speaker 17: telling us. So the navigation that you spoke about, the
• 1:01:11
  Speaker 17: visibility to things on the homepage.
• 1:01:14
  Speaker 18: Like order status and shipping status, having.
• 1:01:17
  Speaker 17: All that information right in front of you when you
• 1:01:19
  Speaker 17: sign in, yep, those are definitely things that we're getting.
• 1:01:22
  Speaker 13: Positive feedback around.
• 1:01:24
  Speaker 18: And I would be remiss if I did not mention
• 1:01:26
  Speaker 18: the back button working.
• 1:01:27
  Speaker 3: Oh the back button, man, I was hoping you were
• 1:01:32
  Speaker 3: going to say that was my biggest thing with the
• 1:01:34
  Speaker 3: Order Express. It look two of them, the back button.
• 1:01:37
  Speaker 3: And if you don't type it in exactly, like it's
• 1:01:39
  Speaker 3: in there and now I don't, I can misspell stuff
• 1:01:42
  Speaker 3: and it's amazing and I can find whatever, you know, shit,
• 1:01:47
  Speaker 3: hydro razors, something I need, like for a patient.
• 1:01:51
  Speaker 4: Yes, I was like, oh about time, So that's good.
• 1:01:54
  Speaker 17: Yes, Yes, So you don't have to type it in exactly.
• 1:01:57
  Speaker 17: You don't have to type in a SIN or an
• 1:01:59
  Speaker 17: INDC or UPC to find a product.
• 1:02:02
  Speaker 18: You can search by a generic name. You can search
• 1:02:03
  Speaker 18: by a brand.
• 1:02:05
  Speaker 17: Like you said, if you you know you want to
• 1:02:07
  Speaker 17: order something for maybe your front end, but you're not
• 1:02:10
  Speaker 17: exactly sure what you want. An example I use often
• 1:02:14
  Speaker 17: is protein drink. You know there's so many brands and
• 1:02:16
  Speaker 17: maybe you're not sure. You kind of want to see
• 1:02:17
  Speaker 17: what's available. In price compare, you can just search for
• 1:02:20
  Speaker 17: protein drinks and if it wasn't in.
• 1:02:22
  Speaker 4: Is protein Drink and the order express you could not
• 1:02:25
  Speaker 4: find it. It was exactly it was a booger.
• 1:02:27
  Speaker 3: Yeah, yeah, So are you all The buzzword now in
• 1:02:31
  Speaker 3: America is AI?
• 1:02:33
  Speaker 11: Oh?
• 1:02:34
  Speaker 12: Yes, we have AI.
• 1:02:36
  Speaker 4: I love AI.
• 1:02:37
  Speaker 3: Some people hate it, they think it's going to in
• 1:02:38
  Speaker 3: the world, but I like when we can use it
• 1:02:40
  Speaker 3: towards our advantage. Right, So, how are you all utilizing
• 1:02:43
  Speaker 3: AI to improve vantis for our customer experience.
• 1:02:48
  Speaker 13: The biggest one right.
• 1:02:49
  Speaker 11: Now we're using it for is search, and we are
• 1:02:53
  Speaker 11: actually in development to continue that enhancement of AI. So
• 1:02:57
  Speaker 11: as you use search, it's and it's trying to continually
• 1:03:03
  Speaker 11: evolve what it's bringing back. So the more that you
• 1:03:06
  Speaker 11: use it, the smarter it's going to get.
• 1:03:08
  Speaker 7: We have.
• 1:03:10
  Speaker 11: Enhancements coming now we have more enhancements coming.
• 1:03:13
  Speaker 12: In the future.
• 1:03:14
  Speaker 13: The more people who are using it, the more we're
• 1:03:16
  Speaker 13: going to see better.
• 1:03:17
  Speaker 4: Results from Yeah, it's just going to keep snowballing on
• 1:03:20
  Speaker 4: top of itself.
• 1:03:21
  Speaker 11: Yes, yeah, so that that is our biggest area that
• 1:03:24
  Speaker 11: we are using AI.
• 1:03:25
  Speaker 4: Nice.
• 1:03:26
  Speaker 3: Yeah, I would love for it. Hey, you're looking this up,
• 1:03:28
  Speaker 3: but what do you think about this, this, and this?
• 1:03:30
  Speaker 3: And I know you're all store typically sells a lot
• 1:03:32
  Speaker 3: of this, this and this, and what do you think
• 1:03:34
  Speaker 3: about this? And you know that's something down the road
• 1:03:36
  Speaker 3: that we can throw in there that that would definitely
• 1:03:39
  Speaker 3: help one other.
• 1:03:40
  Speaker 11: There's two other areas, like I know, in order express,
• 1:03:45
  Speaker 11: you might have searched for something and you'd be like,
• 1:03:47
  Speaker 11: cannot find it.
• 1:03:48
  Speaker 13: You know, you get your empty results, try again something
• 1:03:50
  Speaker 13: like that.
• 1:03:51
  Speaker 11: AI is helping us minimize that, yes, and find those.
• 1:03:55
  Speaker 12: Results or bring back the relevant results.
• 1:03:59
  Speaker 11: We're also working on on recommended products so it can
• 1:04:02
  Speaker 11: get smarter and in the future we're going to have
• 1:04:05
  Speaker 11: it so hey, it knows that you tend to click
• 1:04:07
  Speaker 11: on this kind of stuff or you tend to order this,
• 1:04:10
  Speaker 11: we should bubble that up as far as these are recommended.
• 1:04:12
  Speaker 13: Products for you.
• 1:04:13
  Speaker 12: So that's another area that we're looking at.
• 1:04:15
  Speaker 4: Nice.
• 1:04:16
  Speaker 3: So on the flip side, what's what's the bad stuff?
• 1:04:19
  Speaker 3: What are things that you're hearing from people that you're like,
• 1:04:22
  Speaker 3: we got to work on that.
• 1:04:23
  Speaker 5: Yeah.
• 1:04:24
  Speaker 16: Well, so anytime you roll something new out, there are
• 1:04:26
  Speaker 16: always going to be issues that arise. You know, we
• 1:04:28
  Speaker 16: did extensive research at the start of Vantis to try
• 1:04:31
  Speaker 16: to understand what the ideal ordering experience looks like for customers.
• 1:04:35
  Speaker 16: We work with prototypes in order to make sure that
• 1:04:37
  Speaker 16: people were able to do most things, but there's always
• 1:04:40
  Speaker 16: going to be something that you know, is an area
• 1:04:43
  Speaker 16: that you need to enhance going forward, and so we're
• 1:04:45
  Speaker 16: hearing a lot of those areas. The fun thing, well
• 1:04:48
  Speaker 16: maybe not a fun thing, but but a good thing
• 1:04:51
  Speaker 16: is that we're hearing a lot of the same stuff
• 1:04:53
  Speaker 16: here at OURBC that we've been hearing through the various
• 1:04:56
  Speaker 16: channels that Melissa and I just talked about, you know,
• 1:04:59
  Speaker 16: from our customers, from our sales reps, and that helps
• 1:05:02
  Speaker 16: us to understand that these are like larger issues that
• 1:05:04
  Speaker 16: we really need.
• 1:05:05
  Speaker 12: To focus on and move forward with quickly.
• 1:05:07
  Speaker 16: So one of those issues that we're hearing a lot
• 1:05:09
  Speaker 16: about is scrolling in search results page.
• 1:05:12
  Speaker 12: Yes, yeah, you've noticed that. Yeah, yeah, so that's something
• 1:05:16
  Speaker 12: that we have slated for.
• 1:05:18
  Speaker 16: You know, we have a fixed coming in a future
• 1:05:21
  Speaker 16: enhancement that will be coming relatively soon, and it's something
• 1:05:24
  Speaker 16: that we're also exploring other options for enhancements going forward with.
• 1:05:28
  Speaker 16: But yeah, there are a few things like that that
• 1:05:30
  Speaker 16: we know we need to address.
• 1:05:31
  Speaker 12: We're hearing that feedback.
• 1:05:33
  Speaker 16: We're going to continue to gather that feedback from our
• 1:05:35
  Speaker 16: customers so that we can keep improving.
• 1:05:37
  Speaker 3: And that's what I'm excited to hear it. It goes
• 1:05:40
  Speaker 3: in the next question, is this is constantly evolving? Yes, yes,
• 1:05:45
  Speaker 3: and you all have made that a point of this.
• 1:05:48
  Speaker 3: Whereas Order Express, you know, you loved it and you
• 1:05:51
  Speaker 3: hated it.
• 1:05:52
  Speaker 4: It was easy to use, but at the same time
• 1:05:53
  Speaker 4: it was hard to use.
• 1:05:55
  Speaker 3: You know, give us a little bit on how you
• 1:05:56
  Speaker 3: guys are consistently going to keep it from getting stay
• 1:06:00
  Speaker 3: on how it's going to evolve.
• 1:06:01
  Speaker 11: So Order Express is outdated, it's been in maintenance mode,
• 1:06:05
  Speaker 11: it hasn't had a lot of love. And with Vantis,
• 1:06:09
  Speaker 11: we are putting all our efforts behind that. We're using
• 1:06:13
  Speaker 11: a multi fashioned approach. We're taking feedback from our customer.
• 1:06:18
  Speaker 14: We're looking at a three hundred.
• 1:06:20
  Speaker 11: And sixty degree view of everything, what's coming up, you know,
• 1:06:24
  Speaker 11: other new technologies that maybe we might want to eventually incorporate,
• 1:06:28
  Speaker 11: and we are just looking at qualitative information to continually improve.
• 1:06:34
  Speaker 11: We have a goal that we want to be doing releases,
• 1:06:39
  Speaker 11: multiple releases a year, whatever that looks like, you know,
• 1:06:41
  Speaker 11: I don't know if that's quarterly or whatever that could be.
• 1:06:45
  Speaker 11: But part of those releases will be like bug fixes,
• 1:06:48
  Speaker 11: some of them will be enhancements, new features. So there's
• 1:06:53
  Speaker 11: definitely the push behind what we want to do and
• 1:06:57
  Speaker 11: meet the customer where they're at right now, and also
• 1:07:02
  Speaker 11: look to the future of what is available.
• 1:07:05
  Speaker 13: You know, could there be more AI, could there.
• 1:07:07
  Speaker 11: Be other features and functionality that we haven't even imagined,
• 1:07:11
  Speaker 11: or maybe it's just cutting edge that eventually we do
• 1:07:15
  Speaker 11: roll into here.
• 1:07:16
  Speaker 4: So I'm glad as an owner, I'm glad to hear that.
• 1:07:22
  Speaker 4: I'm excited.
• 1:07:23
  Speaker 18: The nice other thing is we have a dedicated team.
• 1:07:26
  Speaker 11: Yeah, we have a lot of people behind this, a
• 1:07:28
  Speaker 11: lot of really great, passionate, smart people who are excited
• 1:07:33
  Speaker 11: to work on this project.
• 1:07:35
  Speaker 12: And I really want to make the best I.
• 1:07:38
  Speaker 3: Would say as an owner and somebody uses the antists
• 1:07:41
  Speaker 3: every day when you guys wrote and this is just
• 1:07:44
  Speaker 3: an of me standing in your house booth over here
• 1:07:46
  Speaker 3: giving you some pointers.
• 1:07:48
  Speaker 4: Right when you.
• 1:07:48
  Speaker 3: Release a update, figure out a good way and you
• 1:07:53
  Speaker 3: may already have it, I don't know, to educate us
• 1:07:56
  Speaker 3: on what that update is, even if it's a bug. Right,
• 1:08:00
  Speaker 3: you know, it's easy for me to see what that
• 1:08:02
  Speaker 3: is and how to use it and so forth. Because
• 1:08:06
  Speaker 3: I've had a lot of programs that we're using Pharmacy
• 1:08:08
  Speaker 3: World that gets updates all the time, and it's it's
• 1:08:12
  Speaker 3: almost you don't even know, and then you're like, you
• 1:08:14
  Speaker 3: weren't using that service, didn't even know it existed.
• 1:08:17
  Speaker 4: So I'd make that a priority for sure.
• 1:08:19
  Speaker 12: Yeah.
• 1:08:19
  Speaker 16: One of the things that we're kind of trying to
• 1:08:21
  Speaker 16: leverage on the site as you know we make fixes
• 1:08:24
  Speaker 16: and also just to help as we're coming up with
• 1:08:26
  Speaker 16: solutions is using those help and support articles.
• 1:08:29
  Speaker 12: So that's a great place to go if you're ever
• 1:08:30
  Speaker 12: struggling with.
• 1:08:31
  Speaker 16: Something, just so you can kind of learn and you
• 1:08:33
  Speaker 16: can continuously make sure that you're up to date on
• 1:08:35
  Speaker 16: everything that is going on with Vantus in terms of what.
• 1:08:40
  Speaker 13: You need to do or what you need to know.
• 1:08:42
  Speaker 16: And then we're also using those alerts just to let
• 1:08:44
  Speaker 16: people know when we do fix a bug when there is,
• 1:08:47
  Speaker 16: you know, something that we're aware of.
• 1:08:48
  Speaker 12: Just so that we can make sure that people are
• 1:08:50
  Speaker 12: able to continue to use the platform.
• 1:08:53
  Speaker 18: We also have a page on vantas.
• 1:08:55
  Speaker 17: It's we kind of referred to it as the Welcome
• 1:08:57
  Speaker 17: Center as we're onboarding customers. It's still available. You can
• 1:09:01
  Speaker 17: find it in the footer and we linked to it
• 1:09:04
  Speaker 17: often from messages and alerts, and that's a place where
• 1:09:07
  Speaker 17: we will put tips and tricks and mention those bug
• 1:09:11
  Speaker 17: fixes or those new features and functionality right now. There's
• 1:09:15
  Speaker 17: some videos out there on how to use some of
• 1:09:16
  Speaker 17: the features that we know people aren't, you know, maximizing
• 1:09:20
  Speaker 17: right now, and that's a place we do. From there,
• 1:09:24
  Speaker 17: then link to our help and support library. But sometimes
• 1:09:28
  Speaker 17: you don't have to come through all those articles. You
• 1:09:30
  Speaker 17: just really want, you know, give me the highlights, right,
• 1:09:33
  Speaker 17: and so that's a great place to get those.
• 1:09:35
  Speaker 3: Yeah, when vantis wrote out and we went live at
• 1:09:39
  Speaker 3: all of our stores, you know that we trained on
• 1:09:43
  Speaker 3: that and if somebody comes in it's a new hire here,
• 1:09:46
  Speaker 3: go to the Welcome Center and you need to learn
• 1:09:48
  Speaker 3: how to order and return and search and do all
• 1:09:51
  Speaker 3: that stuff.
• 1:09:51
  Speaker 4: So we we have used that for sure. What now
• 1:09:55
  Speaker 4: that Vantis has rolled out.
• 1:09:56
  Speaker 3: You guys are getting feedback, You're getting a plan together
• 1:09:59
  Speaker 3: on how to fix thing and do stuff. What's some
• 1:10:01
  Speaker 3: of the new things even though it's so new that
• 1:10:04
  Speaker 3: it rolled out. What's some new things that you want
• 1:10:06
  Speaker 3: to add or that's coming down the pipe.
• 1:10:09
  Speaker 17: Yeah, So we have a lot of exciting things in
• 1:10:11
  Speaker 17: the works. We have updates what we call enhancements coming,
• 1:10:17
  Speaker 17: some that have been planned. You know, we we knew
• 1:10:20
  Speaker 17: we couldn't give everyone everything all at once.
• 1:10:23
  Speaker 4: You can't roll it all out one time, right, So.
• 1:10:25
  Speaker 17: We've had some things planned that will be released as
• 1:10:30
  Speaker 17: as planned. But then we are kind of pivoting and
• 1:10:34
  Speaker 17: adjusting and rolling out, planning to roll out enhancements based
• 1:10:39
  Speaker 17: on the feedback.
• 1:10:40
  Speaker 4: That we're hearing.
• 1:10:41
  Speaker 18: So I can't speak to specifics, but come on, man.
• 1:10:47
  Speaker 17: What I can tell you is that, like Melissa said,
• 1:10:51
  Speaker 17: we have a great team of really really smart, dedicated,
• 1:10:55
  Speaker 17: passionate people who who work together to put plans together
• 1:11:00
  Speaker 17: for these things. And we do so much work, discovery
• 1:11:04
  Speaker 17: work is what we call it. Into the scope of
• 1:11:07
  Speaker 17: something and the impact it's going to have on customers,
• 1:11:10
  Speaker 17: and make sure.
• 1:11:11
  Speaker 18: That we really understand what we're what we're aiming for.
• 1:11:16
  Speaker 17: And then we go into a building phase and a
• 1:11:18
  Speaker 17: testing phase because we don't want to put something out
• 1:11:20
  Speaker 17: there until we know it works as expected. And so
• 1:11:25
  Speaker 17: there's a lot happening behind the scenes, a lot to
• 1:11:27
  Speaker 17: come that we're really excited about.
• 1:11:29
  Speaker 4: I'm excited. I'm excited.
• 1:11:31
  Speaker 3: So one of the neat things when I do podcasts
• 1:11:34
  Speaker 3: I think I dated with you last year too, is
• 1:11:37
  Speaker 3: you guys get to ask me questions as a pharmacy owner.
• 1:11:40
  Speaker 3: Somebody's using bantists, what is it that you wish you
• 1:11:43
  Speaker 3: knew or would like to know more about to pick
• 1:11:46
  Speaker 3: my brain And I know I'm putting you on the
• 1:11:47
  Speaker 3: spot to ask questions.
• 1:11:49
  Speaker 13: What feature would you like that you don't have right now?
• 1:11:53
  Speaker 3: I don't know that there's a feature that I don't
• 1:11:55
  Speaker 3: like that I don't have. I think my biggest thing
• 1:12:01
  Speaker 3: with vantis right now is it's seeing it. The search
• 1:12:05
  Speaker 3: is simple, it works, so that's good. The return on
• 1:12:10
  Speaker 3: this search is a little clunky. I think we can
• 1:12:12
  Speaker 3: clean up that that view, Like you was saying, the
• 1:12:15
  Speaker 3: scrolling and I've taught to my team how to go
• 1:12:17
  Speaker 3: in and customize the view on like what it is.
• 1:12:19
  Speaker 3: But there's there's so many You look at one drug
• 1:12:22
  Speaker 3: and there's so many bits of information, you know, what
• 1:12:25
  Speaker 3: do you want to see?
• 1:12:26
  Speaker 4: Do you want to see a picture? Do you not
• 1:12:27
  Speaker 4: want to see a picture?
• 1:12:28
  Speaker 5: You know?
• 1:12:28
  Speaker 3: And so trying to for us to navigate what we
• 1:12:32
  Speaker 3: like when our view comes up is something that we're
• 1:12:34
  Speaker 3: working on. Returns aren't terrible with the with the QR
• 1:12:39
  Speaker 3: codes and stuff. If it finds it, it's great. If
• 1:12:42
  Speaker 3: it doesn't find it, that's hard, but you but that's
• 1:12:46
  Speaker 3: something we're working on. I don't really know of a feature.
• 1:12:48
  Speaker 3: What's a feature that somebody has told you guys that
• 1:12:50
  Speaker 3: they wish that they had, you know, not to put
• 1:12:54
  Speaker 3: you on the spot.
• 1:12:55
  Speaker 11: So we're receiving, so receiving with something that was not
• 1:13:00
  Speaker 11: because we had so many things made the cut yet,
• 1:13:02
  Speaker 11: but it is in the pipeline and we're working on it.
• 1:13:05
  Speaker 11: And one of the things that they talked about was
• 1:13:08
  Speaker 11: related to the dscsay and the receiving and how to
• 1:13:11
  Speaker 11: kind of have some connection there as far as as receiving, and.
• 1:13:14
  Speaker 3: That's a whole another that DSSA, Like, I'll be honest,
• 1:13:18
  Speaker 3: I've kind of just put it out of my like
• 1:13:22
  Speaker 3: I've got other things to think about it.
• 1:13:24
  Speaker 4: I'll just wait on it. And I shouldn't be that way,
• 1:13:26
  Speaker 4: but I'm being real. That's how it is.
• 1:13:28
  Speaker 16: That was actually my question was how are you feeling
• 1:13:31
  Speaker 16: with the DC the changes that the d SSA is bringing.
• 1:13:34
  Speaker 3: You know, when they had that first initial it's going
• 1:13:36
  Speaker 3: into effect, and before they put it off, like I
• 1:13:39
  Speaker 3: was ready, let's do this, We're going to get a
• 1:13:41
  Speaker 3: company cardinals ready that you know, I was going to
• 1:13:43
  Speaker 3: do it, and then they put it off and then
• 1:13:45
  Speaker 3: I've had it personally for me other things, I've kind
• 1:13:48
  Speaker 3: of put it on the back burner. And I know
• 1:13:51
  Speaker 3: there's some other pharmacists out there that are ready and
• 1:13:53
  Speaker 3: they're wanting to do it. I'm kind of letting you
• 1:13:55
  Speaker 3: all lead that charge, right. You know, I'm leaning on
• 1:13:59
  Speaker 3: my team of people that I pay money to to
• 1:14:03
  Speaker 3: help me out do stuff.
• 1:14:04
  Speaker 2: Right.
• 1:14:05
  Speaker 3: So now I wish I knew I need to know
• 1:14:08
  Speaker 3: more about it in all transparency, But so maybe that's
• 1:14:12
  Speaker 3: something a training video on what it even is to
• 1:14:14
  Speaker 3: help people. There's a lot of pharmacies that don't even
• 1:14:16
  Speaker 3: have clue what it is and how it's going.
• 1:14:19
  Speaker 4: To impact them.
• 1:14:21
  Speaker 3: And of course the big pieces for me was returns
• 1:14:24
  Speaker 3: and you know, because we're not always buying everything from Cardinal,
• 1:14:27
  Speaker 3: which I know Cardinal wants us to, but they're realistic.
• 1:14:30
  Speaker 3: All my reps are, hey, we know you've got to
• 1:14:32
  Speaker 3: buy stuff from secondaries and so forth, So that's going
• 1:14:35
  Speaker 3: to have a piece to do with it.
• 1:14:37
  Speaker 4: All. Right, one more question, So if you watched.
• 1:14:41
  Speaker 17: The customer panel this morning, the gentleman spoke about kind
• 1:14:47
  Speaker 17: of leveling up his pharmacy texts and that's something that
• 1:14:51
  Speaker 17: we really hope that Vantas can help with. Yeah, because
• 1:14:54
  Speaker 17: we're giving so much information kind of when and where
• 1:14:57
  Speaker 17: it's needed to make decisions and be able to come
• 1:15:00
  Speaker 17: hair products and know, you know, what.
• 1:15:02
  Speaker 12: The right choice is.
• 1:15:03
  Speaker 4: So I am.
• 1:15:04
  Speaker 18: I guess my question for you is have you seen that?
• 1:15:07
  Speaker 17: Do you feel like it's it's kind of helping people
• 1:15:11
  Speaker 17: will make better decisions or maybe maybe make faster decisions.
• 1:15:14
  Speaker 4: Did you do your research on who I am before
• 1:15:16
  Speaker 4: you came in here?
• 1:15:18
  Speaker 13: You didn't?
• 1:15:19
  Speaker 3: Oh my gosh, come on, My jam is workflow and
• 1:15:23
  Speaker 3: team efficiency and so my team not toot my own
• 1:15:28
  Speaker 3: horn here, they do it. I don't even have to
• 1:15:31
  Speaker 3: be there like so my team And now also that's
• 1:15:34
  Speaker 3: why one of the reasons I did this podcast is
• 1:15:36
  Speaker 3: I like to help stores with workflow and efficiency and
• 1:15:39
  Speaker 3: getting their team up to where the owner can work.
• 1:15:42
  Speaker 4: On the business instead of in the pharmacy. Right. And
• 1:15:47
  Speaker 4: I wasn't trying to be facetious while to go, I
• 1:15:48
  Speaker 4: was just playing with you. But yes, that is super important.
• 1:15:52
  Speaker 3: The more your team can do and take things off
• 1:15:55
  Speaker 3: your plate, the more I can as a pharmacist or
• 1:15:58
  Speaker 3: an owner to hire quality things correct. So I have
• 1:16:02
  Speaker 3: been in numerous pharmacies where the pharmacist slash owner is
• 1:16:07
  Speaker 3: the one who does the ordering and checks the order
• 1:16:09
  Speaker 3: and because he doesn't or she doesn't want to delegate, right,
• 1:16:13
  Speaker 3: And so I I if anybody's listening to this now,
• 1:16:16
  Speaker 3: one vantis is easy. Yes, there's some things that are
• 1:16:19
  Speaker 3: going to get tweaked, and that's what we talked about,
• 1:16:21
  Speaker 3: and you guys are on top of that, which I'm
• 1:16:23
  Speaker 3: super excited about. But it's easy, and it's easy to
• 1:16:28
  Speaker 3: hand off and to trust your team because it's got tracking,
• 1:16:30
  Speaker 3: it's got reports, it's got all these things right, So
• 1:16:34
  Speaker 3: that is extremely important. It's a fantastic place to start
• 1:16:37
  Speaker 3: a technician that you're like, you know, all right, you're
• 1:16:40
  Speaker 3: over ordering, now, you're over returns, you're order, you're over
• 1:16:43
  Speaker 3: whatever it is. And this system I think you've order
• 1:16:48
  Speaker 3: express is okay. Vantus is way better for making that
• 1:16:52
  Speaker 3: easier for those technicians, for sure. So may y'all smile. Okay,
• 1:17:00
  Speaker 3: So I'm excited vantas HQ's officially rolled out.
• 1:17:04
  Speaker 4: What a month or so ago when you fit, when
• 1:17:05
  Speaker 4: you went full.
• 1:17:06
  Speaker 3: With everybody that is on board last year, we thought
• 1:17:10
  Speaker 3: it was going to be a little sooner, but it's okay.
• 1:17:13
  Speaker 3: But now it's out, it's working. It's fantastic. If you
• 1:17:16
  Speaker 3: have questions, go to the Vantus booth, ask your rep
• 1:17:20
  Speaker 3: that you can get online and call anything you can make,
• 1:17:24
  Speaker 3: you can send in the request online. You know they
• 1:17:27
  Speaker 3: need your feedback because they're constantly tweaking in this team.
• 1:17:30
  Speaker 3: It's one thing I can say about Cardinal Health as
• 1:17:32
  Speaker 3: long as I've been with Cardinal Health and starting to
• 1:17:35
  Speaker 3: learn each team, like all of your alls, teams are
• 1:17:38
  Speaker 3: pretty tight, like you all you know, really focus in
• 1:17:42
  Speaker 3: on what you're doing. And I'm not just saying that
• 1:17:44
  Speaker 3: because they're they're having me here to do that. Like
• 1:17:47
  Speaker 3: you know, all my Cardinal people have always been fantastic.
• 1:17:49
  Speaker 3: That's why I'm hanging out with them. So Vantas HQ.
• 1:17:52
  Speaker 3: Anything else, Ladies, did you.
• 1:17:53
  Speaker 4: Want to throw in there?
• 1:17:55
  Speaker 12: No, just thank you for having us.
• 1:17:57
  Speaker 4: See it wasn't hard, was it. Podcasting is easy, right, anybody.
• 1:18:02
  Speaker 11: You know part of this and I really just want
• 1:18:04
  Speaker 11: to help the customer Wong, so.
• 1:18:05
  Speaker 3: Yeah, and it's going to do it. So guys, I'm
• 1:18:07
  Speaker 3: signing off. Ladies, thank you all so much. If you
• 1:18:10
  Speaker 3: have any questions about Fantasy HQ, just jump online or
• 1:18:12
  Speaker 3: ask your rep.
• 1:18:14
  Speaker 4: Have a good one.
• 1:18:14
  Speaker 8: Thank you, thank you,