Latest / Becker’s Payer Issues Podcast / Strategic Growth in Home-Based Care with Brendan Kerrigan

Transcript

Strategic Growth in Home-Based Care with Brendan Kerrigan · Becker’s Payer Issues Podcast

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  Evernorth brings the power of wonder and relentless
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  innovation to create world class pharmacy care and
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  benefit solutions. Our connected health services make the
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  treatment, prediction, and prevention of health care's most
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  complex conditions
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  easier and more accessible as we drive organizations
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  and people forward. Ever North Home Based Care
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  provides value based care that helps patients with
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  multiple chronic conditions
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  and social determinant of health barriers get the
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  care they need and the personalized experience they
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  deserve. We serve patients who struggle to navigate
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  the health care system by bringing high quality
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  primary
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  and preventative care services to the home. By
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  providing clinical care and support services that provide
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  whole person care, we improve health equity, access,
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  and outcomes for the populations we serve.
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  Hello, everyone, and thank you for tuning in
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  to the Becker's Health Care podcast. Thrilled today
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  to be joined by Brendan Kerrigan, senior director
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  of business development at Evernorth Health Services Home
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  Based Care. Brandon, thank you so much for
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  joining us today. Thank you.
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  Brandon, can you please share a little bit
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  about yourself and your background with the audience?
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  Sure. I'd be happy to. Thanks.
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  So I lead business development for Evernorth Home
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  Based Care.
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  I've been in the, health care environment for
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  a good 30 plus years. And I've been
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  in the payer space as well as the
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  payments and digital therapeutic space.
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  What drew me to Evernorth and for the
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  services that we provide is really around the
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  why.
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  And the why for me and for us
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  is really focusing on those members and those
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  patients that,
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  are challenged with our current healthcare delivery system
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  and how we can help improve their care
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  journey by bringing care into the home.
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  So from improving member experience to controlling costs,
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  payer executives have ambitious goals for 2024 and
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  beyond. Can you please tell us a little
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  bit more about how Evernorth's HBC model can
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  address these goals?
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  Sure. I think there's really three things I'd
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  like to focus on,
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  as we think about the the opportunities for
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  health plans
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  as they address their their,
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  strategic objectives for 2025 and beyond. And the
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  first is the shift in demographics.
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  And I think we can all see this
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  in the data that plays out that we've
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  got an aging population. And along with that
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  comes, an increased prevalence in chronic conditions.
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  So that's the first. The second one,
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  and the data supports and bears this out
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  is that there's a growing,
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  preference for care to be delivered in the
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  home. I think we can all appreciate,
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  loved ones who,
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  would really prefer to have care delivered in
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  the home.
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  We know that it optimizes,
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  clinical outcomes,
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  for the members for whom we serve. And
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  I think the third is really around the
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  the intersection of of quality and cost
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  in that we know that by providing,
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  care in the home,
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  to the extent that it is going to
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  be,
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  clinically,
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  validated,
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  we know that there will be, improvements in
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  clinical outcomes and member satisfactions and cost savings.
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  So how does technology play a role in
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  developing your growth strategies?
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  So for us, we take a little bit
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  of a different view on technology.
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  We invest in a couple of different areas.
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  The primary area that we invest in on
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  technology is how do we help support our
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  clinical care team that is going into the
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  home
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  so that their engagement with the member is
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  really focused on the member and less so
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  on any administrative
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  tasks.
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  So we really wanna make sure that they
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  have the best tools and resources available to
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  them as clinicians going into the home so
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  that they can focus first and foremost on
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  the needs of the member.
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  The second area that we we do focus
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  on is,
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  to provide
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  technology to our members and patients
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  that can help them on their care journey.
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  However, it is not, something that is always
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  going to be adapted, especially if we're dealing
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  with
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  a a age member of the population
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  who may not be as technologically savvy in
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  terms of the services that we would provide.
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  In closing on that statement, I would say
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  that we we do use and will use
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  virtual services,
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  when the patient or member is comfortable with
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  that to help advance the care journey.
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  So 2025 is right around the corner.
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  What are some of the top areas of
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  focus for Evernorth home based care you head
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  into the new year?
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  So I think one of the one of
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  the primary things that we're focused on with
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  our health plan partners
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  is how do we help them on their
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  strategic journey to meet the needs of their
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  members around health equity and social determinants of
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  health? I know this is a topic that,
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  has been getting a lot of, press lately
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  and
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  our view is that we think we can
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  serve a critical role in doing that. As
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  our clinicians go into the home,
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  we're able
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  to be what I call the eyes, ears,
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  and hands on in the home to understand
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  what are the SDOH factors that that member
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  might be faced with. That's something that just
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  simply can't be accomplished through a
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  a telephone or other type of virtual interaction.
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  However, with our clinicians in the home, we're
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  able to look at those things that will
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  impact,
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  the journey around SDOH and health equity. And
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  those examples would be,
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  is there appropriate transportation? Are we dealing with
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  any literacy issues? Do we have housing issues?
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  Do we have activities of daily living issues?
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  And so what are the things that we
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  first and foremost must address before we can,
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  begin helping that member on their care journey?
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  Awesome. Well, thank you so much, Brandon, for
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  joining us today on the show. But before
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  I let you go, do you have any
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  final thoughts you'd like to leave with our
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  listeners? Sure. You know, one last thought I'd
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  like to leave, especially as we partner with
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  health plans, is it's really about alignment of
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  the services that we can bring forth
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  and integrating those with the existing programs that
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  our health plan partners might have in place.
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  We're not,
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  here to replace what's working well. We're here
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  to help supplement,
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  what is already in place and to bring
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  that, clinical care team into the home to
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  help the members on their care journey.
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  Awesome. Well, Brandon, I wanna thank you again
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  for joining us today on the show. To
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  our listeners, thank you for joining us, and
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  please be sure to check out others back
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  and please be sure to check out other
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  Becker's health care podcasts.
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  Have a wonderful rest of your day. Thank
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  you.