Latest / Omni Talk Retail / Kroger Launches New SNAP Discount Program | Fast Five Shorts
Transcript
- 0:00Kroger
- 0:00has
- 0:00launched
- 0:00a
- 0:00new
- 0:01discount
- 0:01program
- 0:01whereby
- 0:02people
- 0:02enrolled
- 0:03in
- 0:03SNAP,
- 0:03WIC,
- 0:04Medicaid
- 0:04or
- 0:05similar
- 0:05programs
- 0:06can
- 0:06get
- 0:06a
- 0:0620%
- 0:07discount
- 0:07on
- 0:07produce
- 0:08and
- 0:08half
- 0:09off
- 0:09the
- 0:09cost
- 0:09of
- 0:09the
- 0:10grocer's
- 0:10Boost
- 0:10membership
- 0:11program.
- 0:12According
- 0:12to
- 0:12a
- 0:13Kroger
- 0:13press
- 0:13release,
- 0:14customers
- 0:14can
- 0:14enroll
- 0:15in
- 0:15the
- 0:15program
- 0:15through
- 0:15Sheer
- 0:16id,
- 0:16an
- 0:17online
- 0:17verification
- 0:18service
- 0:18provider
- 0:19and
- 0:19verification
- 0:19is
- 0:20valid
- 0:20for
- 0:20five
- 0:20months.
- 0:21Verified
- 0:22savings
- 0:22customers
- 0:23are
- 0:23also
- 0:23eligible
- 0:23for
- 0:2450%
- 0:24off
- 0:24annual
- 0:25and
- 0:25monthly
- 0:25Boost
- 0:26membership
- 0:26plans,
- 0:27including
- 0:27boost
- 0:27essential
- 0:28at
- 0:28$34.50
- 0:29per
- 0:29year
- 0:30or
- 0:30$4.50
- 0:31per
- 0:31month
- 0:31and
- 0:32boost
- 0:32at
- 0:33$49.50
- 0:34per
- 0:34year
- 0:35or
- 0:35$6.50
- 0:36per
- 0:36month.
- 0:37And
- 0:37little
- 0:37known
- 0:38fun
- 0:38fact,
- 0:38according
- 0:38to
- 0:39Grocery
- 0:39Dive,
- 0:39SNAP
- 0:40customers
- 0:40typically
- 0:40outspend
- 0:42their
- 0:42non
- 0:42SNAP
- 0:43shopper
- 0:44counterparts
- 0:44on
- 0:44groceries,
- 0:45a
- 0:45fact
- 0:45I
- 0:45was
- 0:46not
- 0:46aware
- 0:46of.
- 0:47And
- 0:47what
- 0:47do
- 0:48you
- 0:48think
- 0:48the
- 0:48strategic
- 0:49rationale
- 0:49is
- 0:50behind
- 0:50Kroger's
- 0:51new
- 0:51discount
- 0:51program
- 0:52for
- 0:52SNAP
- 0:53recipients?
- 0:54I
- 0:54actually
- 0:54think
- 0:54this
- 0:54is
- 0:55a
- 0:55really
- 0:55smart
- 0:56move
- 0:56from
- 0:56Kroger
- 0:57and
- 0:57something
- 0:57that
- 0:57they
- 0:58had
- 0:58to
- 0:58do
- 0:58because
- 0:59Aldi,
- 1:00Walmart,
- 1:00they
- 1:01were
- 1:01eating
- 1:01Kroger's
- 1:02lunch
- 1:02when
- 1:02it
- 1:02came
- 1:03to
- 1:03their
- 1:03share
- 1:04of
- 1:04grocery,
- 1:04especially
- 1:05discounted
- 1:06grocery
- 1:06and
- 1:07produce.
- 1:07And
- 1:07so
- 1:08I
- 1:08think
- 1:08this
- 1:08means
- 1:09this
- 1:09looks
- 1:09to
- 1:10be
- 1:10a
- 1:10smart
- 1:10move
- 1:10for
- 1:11Kroger
- 1:11to
- 1:11attract
- 1:12a
- 1:12consistent
- 1:13customer
- 1:14base
- 1:14who
- 1:14I
- 1:14also
- 1:15didn't
- 1:15know
- 1:15apparently
- 1:17the
- 1:17SNAP
- 1:17recipients
- 1:18outspend
- 1:18their
- 1:19non
- 1:19SNAP
- 1:19counterparts.
- 1:20So
- 1:20I
- 1:20think
- 1:21this
- 1:21is
- 1:21going
- 1:21to
- 1:21be
- 1:21a
- 1:22direct
- 1:22hit
- 1:23and
- 1:24at
- 1:24Aldi
- 1:25and
- 1:25at
- 1:25Walmart.
- 1:26But
- 1:26the
- 1:26biggest
- 1:27challenges
- 1:27that
- 1:27I
- 1:28see
- 1:28in
- 1:28this
- 1:29and
- 1:29I
- 1:29think
- 1:29what
- 1:30Kroger
- 1:30will
- 1:30really
- 1:31have
- 1:31to
- 1:31invest
- 1:31in
- 1:32this
- 1:32is
- 1:32going
- 1:32to
- 1:32be
- 1:32a
- 1:32huge
- 1:33marketing
- 1:33push
- 1:33is
- 1:34to
- 1:34get
- 1:34awareness
- 1:35of
- 1:35this
- 1:35program
- 1:36out
- 1:36there.
- 1:36It's
- 1:37a
- 1:37great
- 1:37deal.
- 1:37There's
- 1:38the
- 1:38incentives
- 1:38are
- 1:39wonderful,
- 1:3920%
- 1:40off
- 1:40produce
- 1:40and
- 1:41a
- 1:41very
- 1:41discounted
- 1:42delivery
- 1:43program.
- 1:44Amazing
- 1:45opportunity
- 1:46for
- 1:46SNAP
- 1:47participants.
- 1:47But
- 1:48getting
- 1:48people
- 1:48to
- 1:49switch
- 1:49their
- 1:49routines
- 1:50is
- 1:50difficult.
- 1:51And
- 1:51so
- 1:51I
- 1:51think
- 1:51that
- 1:51they're
- 1:52really
- 1:52to
- 1:52have
- 1:53to
- 1:53push
- 1:53how
- 1:54they're
- 1:54getting
- 1:54out
- 1:54there
- 1:55and
- 1:55trying
- 1:55to
- 1:56get
- 1:56this
- 1:56groundswell
- 1:57people
- 1:58who
- 1:58are
- 1:58using
- 1:59SNAP
- 1:59benefits
- 2:00to
- 2:00understand
- 2:01this
- 2:01is
- 2:01the
- 2:01place
- 2:01to
- 2:02go.
- 2:02Kroger
- 2:02and
- 2:03the
- 2:03Boost
- 2:03membership
- 2:04are
- 2:04very
- 2:04advantageous
- 2:05for
- 2:05you
- 2:05in
- 2:05a
- 2:06variety
- 2:06of
- 2:06ways.
- 2:07And
- 2:07I
- 2:07think
- 2:07that
- 2:08that
- 2:08could
- 2:08be
- 2:08a
- 2:09pretty
- 2:09big
- 2:09hurdle
- 2:09to
- 2:10get
- 2:10over.
- 2:11But
- 2:11there's
- 2:11the
- 2:12incentive
- 2:12is
- 2:12certainly
- 2:13there.
- 2:14But
- 2:14Chris,
- 2:14what
- 2:14are
- 2:15your
- 2:15thoughts
- 2:15about
- 2:15it?
- 2:15Would
- 2:16you
- 2:16have
- 2:16advised
- 2:17Kroger
- 2:17to
- 2:18do
- 2:18this
- 2:18if
- 2:18you
- 2:18were
- 2:19if
- 2:19you
- 2:19were
- 2:19in
- 2:19the
- 2:20boardroom?
- 2:21So
- 2:21net
- 2:21you
- 2:21like
- 2:21it.
- 2:22You
- 2:22like
- 2:22it
- 2:22a
- 2:22lot.
- 2:22That's
- 2:22what
- 2:23I'm
- 2:23taking
- 2:23from
- 2:23this.
- 2:23I
- 2:23think
- 2:24from
- 2:24from
- 2:24Kroger's
- 2:25perspective,
- 2:25yes,
- 2:25they,
- 2:26it
- 2:26was
- 2:26something
- 2:26that
- 2:26they
- 2:26had
- 2:27to
- 2:27do
- 2:27to
- 2:28try
- 2:28to
- 2:28gain
- 2:28share,
- 2:28especially
- 2:29with
- 2:29all
- 2:29the
- 2:29other
- 2:29things
- 2:30with
- 2:30Ocado,
- 2:30you
- 2:31know,
- 2:31that
- 2:31relationship
- 2:32sunsetting
- 2:33and
- 2:33all
- 2:33the
- 2:33other
- 2:33things
- 2:34that
- 2:34they
- 2:34have
- 2:34going
- 2:34on.
- 2:34I
- 2:34think
- 2:35to,
- 2:35to
- 2:35really
- 2:36get
- 2:36gain
- 2:36share
- 2:36again
- 2:37in
- 2:37relevance
- 2:37with,
- 2:38with
- 2:39a
- 2:39customer
- 2:40base
- 2:40that's
- 2:40concerned
- 2:41about
- 2:41price,
- 2:41they
- 2:41have
- 2:42to
- 2:42do
- 2:42it.
- 2:43Yeah,
- 2:44I,
- 2:44I
- 2:44actually,
- 2:44I,
- 2:45I
- 2:45100%
- 2:46disagree.
- 2:46I
- 2:46don't
- 2:46like
- 2:46this
- 2:47at
- 2:47all.
- 2:47I
- 2:48think
- 2:48when
- 2:48you're
- 2:48in
- 2:48a
- 2:48position
- 2:49where
- 2:49you're
- 2:49having
- 2:49to
- 2:49compete
- 2:50on
- 2:50price,
- 2:50particularly
- 2:51at
- 2:51this
- 2:51demographic,
- 2:52a,
- 2:52it's
- 2:53not
- 2:53an
- 2:53advantageous
- 2:54position
- 2:54that
- 2:54I
- 2:54would
- 2:54want
- 2:55to
- 2:55be
- 2:55in
- 2:55if
- 2:55I'm
- 2:55Kroger.
- 2:57And
- 2:57you
- 2:57know,
- 2:58for
- 2:58that
- 2:58reason
- 2:58I,
- 2:58I
- 2:59agree
- 2:59with
- 2:59you
- 2:59in
- 2:59some
- 2:59things
- 3:00you
- 3:00said.
- 3:00I
- 3:00think
- 3:00this
- 3:01has
- 3:01Walmart
- 3:01and
- 3:02Aldi
- 3:02written
- 3:02all
- 3:02over
- 3:03it.
- 3:03You
- 3:04know,
- 3:04I
- 3:04think
- 3:04it's
- 3:05like,
- 3:05it's
- 3:05kind
- 3:05of
- 3:05like
- 3:05we're
- 3:06in
- 3:06the
- 3:06boardroom,
- 3:06we're
- 3:06looking
- 3:07forward
- 3:07and
- 3:07we
- 3:08don't
- 3:08like
- 3:08what
- 3:08we
- 3:09see.
- 3:09And
- 3:09it's
- 3:09potentially
- 3:09even
- 3:10a
- 3:10move
- 3:10of
- 3:10desperation
- 3:11because
- 3:12the
- 3:12aggressiveness,
- 3:13it's
- 3:13a
- 3:13very
- 3:14aggressive
- 3:14stance
- 3:14here
- 3:15that
- 3:15makes
- 3:15me
- 3:15think
- 3:16they're
- 3:16worried
- 3:16about
- 3:16losing
- 3:17share.
- 3:17We
- 3:18know
- 3:18from
- 3:18Brick
- 3:18meets
- 3:19Click's
- 3:19report
- 3:19last
- 3:20year,
- 3:20last
- 3:21month
- 3:21that
- 3:21Walmart
- 3:22is
- 3:22gaining
- 3:22share
- 3:23online.
- 3:23They're
- 3:23likely
- 3:23gaining
- 3:24share
- 3:24in
- 3:24store.
- 3:25Bloomberg
- 3:25just
- 3:25did
- 3:26the
- 3:26big
- 3:26article
- 3:26on
- 3:27Aldi
- 3:27yesterday
- 3:28too.
- 3:28So
- 3:28we
- 3:28know
- 3:28they're
- 3:29doing
- 3:29well.
- 3:29And
- 3:30my
- 3:30hunches,
- 3:30Kroger
- 3:31looks
- 3:31out
- 3:31and
- 3:31doesn't
- 3:31like
- 3:32what
- 3:32it
- 3:32sees.
- 3:32And
- 3:33so
- 3:33the
- 3:33other
- 3:33part
- 3:34I
- 3:34don't
- 3:34like
- 3:34about
- 3:34this
- 3:35and
- 3:35is
- 3:35once
- 3:35you
- 3:35do
- 3:36this
- 3:36for
- 3:36this
- 3:36base,
- 3:37a
- 3:3820%
- 3:38discount,
- 3:39that's
- 3:39really
- 3:39hard
- 3:40to
- 3:40unwind
- 3:40and
- 3:41that's
- 3:41going
- 3:41to
- 3:41be
- 3:41in
- 3:41your
- 3:41annual
- 3:42numbers
- 3:42year
- 3:42over
- 3:42year
- 3:43over
- 3:43year.
- 3:43And
- 3:43that's
- 3:44just
- 3:44going
- 3:44to
- 3:44be
- 3:44a
- 3:44continuing
- 3:45profit
- 3:46hit
- 3:46going
- 3:46forward.
- 3:46So
- 3:47I
- 3:47don't
- 3:47know,
- 3:48it
- 3:48seems
- 3:49drastic
- 3:49to
- 3:49me.
- 3:49I
- 3:50think,
- 3:50I
- 3:50think
- 3:50I
- 3:51applaud
- 3:52the
- 3:52compassion
- 3:53and
- 3:53what
- 3:53they're
- 3:53trying
- 3:53to
- 3:53do
- 3:54here
- 3:54in
- 3:54terms
- 3:54of
- 3:54the
- 3:54community
- 3:55that
- 3:55they're
- 3:55trying
- 3:55to
- 3:56help
- 3:56here
- 3:56by
- 3:57getting
- 3:57groceries
- 3:58that
- 3:58people
- 3:58need
- 3:59into
- 3:59their,
- 4:00into
- 4:00their
- 4:00homes
- 4:01less
- 4:01expensively.
- 4:02But
- 4:03I
- 4:03worry
- 4:03for
- 4:04Kroger
- 4:04in
- 4:04the
- 4:04long
- 4:05run
- 4:05if
- 4:05this
- 4:05will
- 4:05play
- 4:05off
- 4:06and
- 4:06there
- 4:06wasn't
- 4:06a
- 4:06better
- 4:07way
- 4:07to
- 4:07accomplish
- 4:07something
- 4:08similar.
- 4:09What
- 4:09would
- 4:09you
- 4:09advise
- 4:10them
- 4:10to
- 4:10do
- 4:10then
- 4:10to
- 4:11compete
- 4:11against
- 4:11Walmart
- 4:12and
- 4:12Aldi?
- 4:13I
- 4:13don't
- 4:13know.
- 4:13I
- 4:13mean,
- 4:14I
- 4:14think
- 4:14that's,
- 4:14that's,
- 4:15that's
- 4:15a
- 4:15great
- 4:15question.
- 4:15Like
- 4:16you've
- 4:16got
- 4:16to
- 4:16look
- 4:16at,
- 4:17you
- 4:17know,
- 4:17you,
- 4:17you
- 4:17mentioned
- 4:18the
- 4:18Okada
- 4:18relationship.
- 4:19They're
- 4:19trying
- 4:19to
- 4:19figure
- 4:19that
- 4:20out.
- 4:20They've
- 4:20got
- 4:20to
- 4:20figure
- 4:21out
- 4:21the
- 4:21pro,
- 4:21the
- 4:21economics
- 4:22and
- 4:22profits
- 4:23of
- 4:23that.
- 4:23But
- 4:24ultimately,
- 4:24at
- 4:24the
- 4:24end
- 4:25of
- 4:25the
- 4:25day,
- 4:25the
- 4:25real
- 4:26differentiation
- 4:26comes
- 4:27into
- 4:27the
- 4:27question
- 4:27we
- 4:28always
- 4:28ask
- 4:28on
- 4:28the
- 4:28store.
- 4:29Why
- 4:29am
- 4:29I
- 4:30coming
- 4:30to
- 4:30a
- 4:30Kroger
- 4:31store
- 4:31to
- 4:31begin
- 4:32with?
- 4:32Which
- 4:32is
- 4:32why
- 4:33I've
- 4:33actually
- 4:33always
- 4:34been
- 4:34kind
- 4:35of
- 4:35short
- 4:35on
- 4:35Kroger
- 4:36in
- 4:36the
- 4:36long
- 4:36run,
- 4:37because
- 4:37I
- 4:37don't
- 4:38see
- 4:38them
- 4:38differentiating
- 4:39themselves
- 4:40five
- 4:40to
- 4:40ten
- 4:41years
- 4:41out.
- 4:41When
- 4:41you
- 4:42look
- 4:42at
- 4:42what
- 4:42Aldi
- 4:43can
- 4:43do,
- 4:43what
- 4:43Walmart
- 4:44can
- 4:44do
- 4:44and
- 4:44what
- 4:44some
- 4:44of
- 4:45the
- 4:45other
- 4:45competitors
- 4:45can
- 4:45do,
- 4:46and
- 4:46you
- 4:46have
- 4:46Amazon
- 4:47out
- 4:47there
- 4:47in
- 4:47the
- 4:47E
- 4:47commerce
- 4:48space,
- 4:48which
- 4:48we're
- 4:48going
- 4:48to
- 4:49talk
- 4:49about
- 4:49in
- 4:49the
- 4:49next
- 4:49couple
- 4:49of
- 4:49headlines,
- 4:50also
- 4:50doing
- 4:51what
- 4:51they're
- 4:51doing.
- 4:51So
- 4:52it's
- 4:52kind
- 4:52of
- 4:53a
- 4:53tough,
- 4:53it's
- 4:53a
- 4:53tough
- 4:54question
- 4:54to
- 4:54answer.
- 4:54I
- 4:55don't
- 4:55have
- 4:55the
- 4:55answer.
- 4:55It's
- 4:56kind
- 4:56of
- 4:56how
- 4:56I
- 4:56feel
- 4:56about
- 4:56the
- 4:57department
- 4:57stores
- 4:57as
- 4:57well.
- 4:58Like,
- 4:58it's
- 4:59just
- 4:59kind
- 4:59of
- 4:59a
- 4:59model
- 5:00that
- 5:00might
- 5:00be
- 5:00starting
- 5:01to
- 5:01lose
- 5:01its
- 5:01sway
- 5:02with
- 5:02the
- 5:02American
- 5:03consumer.
- 5:03And
- 5:03that's
- 5:03what
- 5:04concerns
- 5:04me.
- 5:05Yeah,
- 5:05that's,
- 5:06I
- 5:06mean,
- 5:06it's
- 5:06a,
- 5:06it's
- 5:07a
- 5:07good
- 5:07point.
- 5:07I
- 5:07think
- 5:07there's
- 5:08a
- 5:08lot
- 5:08to
- 5:09be
- 5:09considered.
- 5:10You're
- 5:10the
- 5:10point,
- 5:11I
- 5:11think
- 5:11that
- 5:11is
- 5:11most
- 5:12important,
- 5:12that
- 5:12I
- 5:13would
- 5:13be
- 5:13looking
- 5:13at
- 5:13as
- 5:13KRoger
- 5:14Is
- 5:14this
- 5:1420%
- 5:15discount
- 5:16on
- 5:16the
- 5:17produce.
- 5:17How
- 5:17do
- 5:18you
- 5:18figure
- 5:18out,
- 5:18like,
- 5:18I
- 5:18think
- 5:19right
- 5:19now
- 5:19it's
- 5:19only
- 5:19good
- 5:19for
- 5:20January
- 5:20or
- 5:21some,
- 5:21some
- 5:22shorter
- 5:22period
- 5:22of
- 5:22time,
- 5:23but
- 5:23I
- 5:23think
- 5:24how
- 5:24do
- 5:24you
- 5:24figure
- 5:24out
- 5:25to
- 5:26invest
- 5:26in
- 5:26keeping
- 5:27something
- 5:27like
- 5:27that
- 5:28available
- 5:28to
- 5:28these
- 5:29SNAP
- 5:29participants?
- 5:30Because
- 5:30one
- 5:31month
- 5:31is
- 5:31not
- 5:31enough
- 5:32to
- 5:32carry
- 5:32this
- 5:32on.
- 5:33Like,
- 5:33you,
- 5:33you
- 5:33have
- 5:34to
- 5:34take,
- 5:34you
- 5:34know,
- 5:35consider
- 5:35it
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- 5:35this
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- 5:36marketing
- 5:36expense?
- 5:37Are
- 5:37we
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- 5:37the
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- 5:38budget
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- 5:39for
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- 5:40off
- 5:40that
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- 5:41to
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- 5:41giving
- 5:41people?
- 5:43It
- 5:43requires
- 5:43a
- 5:44completely
- 5:44new
- 5:45way
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- 5:45thinking
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- 5:46Kroger
- 5:47to,
- 5:47to
- 5:47still
- 5:47stay
- 5:48relevant.
- 5:48Which
- 5:48I
- 5:48think
- 5:48is,
- 5:49is
- 5:49a
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- 5:49point
- 5:49that
- 5:49you,
- 5:50you
- 5:50brought
- 5:50up
- 5:51there
- 5:51at
- 5:51the
- 5:51end.