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Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals
In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals.
I'll cover:
How to personalize each call and start with a warm, human touch
Using good news first to relax customers before addressing needed work
Incorporating JRR and analogies to make repairs clear and relatable
Strategies for texts and follow-ups when customers don't pick up
Tracking approvals and keeping momentum for a seamless customer…
The skinny
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