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244: Customer Experience Leadership Challenges Solved
Summary:
What does it really mean to be customer-centric?
Where should leaders start if they want to build a culture obsessed with customer experience?
In this special mailbag episode of the Customer Service Revolution Podcast, Denise Thompson puts John DiJulius in the hot seat with real questions from leaders about customer experience, culture, and leadership alignment.
They tackle topics every organization struggles with:
• The difference between customer service and customer-centric culture
• How to get leadership aligned around CX
• Why employee experience alone does not guarantee great…
The skinny
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