Latest / Omni Talk Retail / Fast Five Shorts | What Should We All Make Of IKEA's Secondhand Marketplace?
Transcript
- 0:00IKEA
- 0:00is
- 0:00looking
- 0:00to
- 0:01expand
- 0:01its
- 0:01secondhand
- 0:02furniture
- 0:02offering
- 0:03after
- 0:03test
- 0:04success,
- 0:05according
- 0:05to
- 0:06Euro
- 0:06News,
- 0:07which.
- 0:07Ben,
- 0:07I
- 0:08have
- 0:08no
- 0:08doubt
- 0:08you
- 0:08read
- 0:09Euro
- 0:09News
- 0:09voraciously,
- 0:10right?
- 0:11It's
- 0:12always
- 0:12on
- 0:12your
- 0:12dial,
- 0:12Right.
- 0:13The
- 0:14decision
- 0:14comes
- 0:14after
- 0:14the
- 0:14Swedish
- 0:15multinational
- 0:16launched
- 0:16two
- 0:17successful
- 0:17pilot
- 0:18projects
- 0:18in
- 0:18Madrid
- 0:19and
- 0:19Oslo,
- 0:20which
- 0:20will
- 0:20be
- 0:20expanded
- 0:21to
- 0:21all
- 0:21of
- 0:21Spain
- 0:22and
- 0:22Norway
- 0:23until
- 0:24August,
- 0:25quote,
- 0:25it
- 0:26works.
- 0:26People
- 0:26like
- 0:27it,
- 0:27said
- 0:27Jesper
- 0:28Brodin,
- 0:28CEO
- 0:29of
- 0:29IKEA's
- 0:30largest
- 0:30franchise.
- 0:30Inca
- 0:31Brodin
- 0:32then
- 0:32went
- 0:32on
- 0:32to
- 0:32add,
- 0:33quote,
- 0:33we
- 0:33have
- 0:33decided
- 0:34to
- 0:34expand
- 0:34it
- 0:34from
- 0:34Madrid
- 0:35to
- 0:35Spain
- 0:35and
- 0:36from
- 0:36Oslo
- 0:36to
- 0:37Norway
- 0:37in
- 0:37a
- 0:38couple
- 0:38of
- 0:38years.
- 0:39We
- 0:39want
- 0:39to
- 0:39scale
- 0:40it
- 0:40up
- 0:40to
- 0:40all
- 0:40markets
- 0:41in
- 0:41Europe,
- 0:41end
- 0:42quote.
- 0:42He
- 0:42also
- 0:43said
- 0:43that
- 0:43the
- 0:43pilot
- 0:43in
- 0:43Madrid
- 0:44and
- 0:44Oslo
- 0:45led
- 0:45to
- 0:45about
- 0:46200,000
- 0:46customers
- 0:47visiting
- 0:48the
- 0:48IKEA
- 0:49pre
- 0:49owned
- 0:49website
- 0:50and
- 0:50quote,
- 0:51couple
- 0:52of
- 0:52thousand
- 0:53people
- 0:53also
- 0:54engaging,
- 0:55end
- 0:55quote.
- 0:55Ben,
- 0:56we
- 0:56go
- 0:56to
- 0:57you
- 0:57as
- 0:57the
- 0:57resident
- 0:57European
- 0:58on
- 0:58this
- 0:59show.
- 0:59Are
- 1:00you
- 1:00surprised
- 1:00that
- 1:00IKEA
- 1:01European
- 1:01correspondent.
- 1:02A
- 1:02European
- 1:02correspondent
- 1:03from
- 1:03Armitage.
- 1:04Yes.
- 1:04Now
- 1:05you
- 1:05can
- 1:05put
- 1:05it
- 1:05on
- 1:05your
- 1:05LinkedIn,
- 1:06Ben.
- 1:06Now
- 1:06you
- 1:07can
- 1:07put
- 1:07it
- 1:07on.
- 1:08Yes.
- 1:10Are
- 1:10you
- 1:10surprised
- 1:10that
- 1:11IKEA
- 1:11is
- 1:11expanding
- 1:12the
- 1:12reach
- 1:12of
- 1:12its
- 1:13online
- 1:13secondhand
- 1:14marketplace?
- 1:16I
- 1:16love
- 1:16this,
- 1:17I
- 1:17love
- 1:17this
- 1:17story.
- 1:18Or
- 1:18I'm
- 1:19all
- 1:19in
- 1:19on
- 1:19this.
- 1:20I
- 1:20think
- 1:20so.
- 1:21Couple
- 1:21of
- 1:22reasons.
- 1:22One,
- 1:23they've
- 1:23tested
- 1:24it,
- 1:24they've
- 1:24tested
- 1:24it
- 1:24on
- 1:25two
- 1:25cities.
- 1:26They
- 1:26would
- 1:26not
- 1:26be
- 1:27expanding
- 1:27it
- 1:27if
- 1:28it,
- 1:28if
- 1:28they
- 1:28weren't
- 1:28getting
- 1:28some
- 1:29positive
- 1:29results
- 1:29from
- 1:30that.
- 1:30So
- 1:32that's
- 1:33great,
- 1:34I
- 1:34think.
- 1:34I
- 1:34mean,
- 1:34the
- 1:35second
- 1:35is
- 1:35this
- 1:36whole
- 1:36area
- 1:37of
- 1:37circular
- 1:38commerce
- 1:39is
- 1:40really
- 1:41growing
- 1:41and
- 1:42the
- 1:42brands
- 1:42have
- 1:43been
- 1:43completely
- 1:43left
- 1:43behind.
- 1:45So
- 1:46where'd
- 1:46you
- 1:46go
- 1:46to
- 1:47buy
- 1:47secondhand
- 1:47furniture?
- 1:48It's
- 1:48Facebook
- 1:48Marketplace.
- 1:50Where'd
- 1:50you
- 1:50go
- 1:50to
- 1:51buy
- 1:51pre
- 1:52used
- 1:52sneakers?
- 1:53It's
- 1:53ebay,
- 1:54you
- 1:55know,
- 1:55whether
- 1:55it's
- 1:55Nike
- 1:56or
- 1:56whether
- 1:56it's
- 1:57Ikea,
- 1:58every
- 1:59the
- 1:59brand
- 1:59and
- 2:00the
- 2:00IP
- 2:00owners
- 2:01are
- 2:01playing
- 2:01catch
- 2:01up
- 2:02in
- 2:02this
- 2:02space.
- 2:03So
- 2:03activities,
- 2:05having
- 2:05been
- 2:05on
- 2:06the,
- 2:06the,
- 2:06the
- 2:07IKEA
- 2:08pre
- 2:08sale
- 2:08website,
- 2:09having
- 2:09looked
- 2:10at
- 2:10what
- 2:10they're
- 2:11offering
- 2:11through
- 2:11in
- 2:12Madrid,
- 2:13the
- 2:13CX
- 2:14is
- 2:14good,
- 2:14the
- 2:15user
- 2:15experience
- 2:16is
- 2:16good.
- 2:17You
- 2:18can
- 2:18choose
- 2:19to
- 2:19either
- 2:20be
- 2:21paid
- 2:21as
- 2:21a
- 2:22seller,
- 2:22you
- 2:22could
- 2:22be
- 2:22paid
- 2:22in
- 2:23cash,
- 2:23or
- 2:23actually
- 2:23you
- 2:23can
- 2:24get
- 2:24vouchers
- 2:25to
- 2:25be
- 2:25used
- 2:25in
- 2:25an
- 2:25IKEA
- 2:26store.
- 2:26But
- 2:26you
- 2:26get
- 2:2715%
- 2:27more
- 2:27than
- 2:28the
- 2:28sale
- 2:28value.
- 2:29So
- 2:29it
- 2:29can
- 2:29drive
- 2:30some
- 2:30positive
- 2:31traffic
- 2:31back
- 2:31into
- 2:32the
- 2:32store,
- 2:33I
- 2:34think.
- 2:34Look,
- 2:34if
- 2:35they're
- 2:35trying
- 2:35it,
- 2:35it's
- 2:35good,
- 2:36they're
- 2:36expanding
- 2:36it.
- 2:37Uh,
- 2:37I'm,
- 2:38I'm
- 2:38all
- 2:39in
- 2:39on
- 2:39seeing
- 2:40brand
- 2:40owners
- 2:40be
- 2:40more
- 2:41active
- 2:41in
- 2:42circular
- 2:43commerce.
- 2:44Got
- 2:44it.
- 2:44So,
- 2:45Ben,
- 2:45so
- 2:45I
- 2:45want
- 2:45to
- 2:45make
- 2:45sure
- 2:45I
- 2:45heard
- 2:46you
- 2:46right.
- 2:46So
- 2:46you
- 2:46think
- 2:46this,
- 2:47this
- 2:47signals
- 2:47that
- 2:48the
- 2:48concept
- 2:48is
- 2:49actually
- 2:49working
- 2:49and
- 2:49they
- 2:50think
- 2:50there's
- 2:50a
- 2:50business
- 2:50out
- 2:51of
- 2:51it.
- 2:51Okay.
- 2:52I'm
- 2:5299%
- 2:53there
- 2:54that
- 2:54it
- 2:54signals
- 2:55it's
- 2:55working.
- 2:55I'm
- 2:561%
- 2:57there
- 2:57that
- 2:58it
- 2:58might
- 2:58be
- 2:58helping
- 2:59some
- 2:59challenges
- 2:59they're
- 3:00having
- 3:00with
- 3:00sustainability
- 3:01communication.
- 3:03So
- 3:03I'm,
- 3:04I'm,
- 3:04I'm
- 3:04favoring
- 3:05the
- 3:0599%,
- 3:06but
- 3:06I
- 3:06do
- 3:06recognize
- 3:07it's
- 3:07a
- 3:08helpful
- 3:08part
- 3:08of
- 3:09a
- 3:09round
- 3:09of
- 3:10story
- 3:10giving.
- 3:11Them
- 3:11the
- 3:11extreme
- 3:12benefit
- 3:12of
- 3:12the
- 3:13doubt.
- 3:13Okay,
- 3:13got
- 3:13it,
- 3:14got
- 3:14it,
- 3:14got
- 3:14it,
- 3:14got
- 3:14it.
- 3:15And
- 3:16I,
- 3:16and
- 3:16I
- 3:16look
- 3:16forward.
- 3:17Members
- 3:17of
- 3:18the
- 3:18Ikea
- 3:19team
- 3:19are
- 3:19going
- 3:19to
- 3:19be
- 3:19on
- 3:19the
- 3:20short
- 3:20Europe
- 3:20agenda,
- 3:21so
- 3:21we
- 3:21can,
- 3:22we
- 3:22can
- 3:22ask
- 3:22them
- 3:22that
- 3:22honest
- 3:23question
- 3:23then.
- 3:24But
- 3:24for
- 3:24now,
- 3:24I
- 3:24am
- 3:24giving
- 3:25the
- 3:25benefit
- 3:25of
- 3:25the
- 3:25doubt.
- 3:26Yeah,
- 3:26that's
- 3:26right.
- 3:27And
- 3:27I
- 3:27think
- 3:27Ikea
- 3:28deserves
- 3:28the
- 3:28benefit
- 3:28of
- 3:28the
- 3:28doubt
- 3:29to
- 3:29some
- 3:29degree
- 3:29too.
- 3:30And
- 3:30what
- 3:30do
- 3:31you
- 3:31think?
- 3:32I
- 3:32think
- 3:32you
- 3:32can't
- 3:33just
- 3:33look
- 3:33at
- 3:33it
- 3:33as
- 3:34whether
- 3:34or
- 3:34not
- 3:34this
- 3:34is
- 3:34working
- 3:35from,
- 3:35like
- 3:35a
- 3:36business
- 3:36profitability
- 3:37angle
- 3:38too.
- 3:38I
- 3:38think
- 3:38you
- 3:38have
- 3:38to
- 3:39consider
- 3:39that
- 3:39this
- 3:39is
- 3:40a
- 3:40very
- 3:40strong
- 3:41marketing
- 3:41hook
- 3:42as
- 3:42well.
- 3:43I
- 3:43think
- 3:43that
- 3:44there's
- 3:45a,
- 3:45there's
- 3:45a
- 3:45whole,
- 3:45like
- 3:46this
- 3:46this
- 3:47year
- 3:47in
- 3:472025.
- 3:48There's
- 3:48a
- 3:48whole
- 3:49movement
- 3:50on
- 3:51social
- 3:51networks
- 3:51like
- 3:52TikTok
- 3:52and
- 3:52on
- 3:53Instagram
- 3:53for
- 3:54trying
- 3:55to
- 3:55not
- 3:56shop
- 3:56in
- 3:572025.
- 3:58So
- 3:58these,
- 3:58this
- 3:59whole
- 3:59group
- 4:00of,
- 4:00especially
- 4:00Gen
- 4:01Z,
- 4:01who
- 4:01are
- 4:01trying
- 4:02to
- 4:02see
- 4:02what,
- 4:03what
- 4:03can
- 4:03I
- 4:03do
- 4:04for
- 4:04circular
- 4:05commerce
- 4:05to
- 4:05buy
- 4:06as
- 4:06little
- 4:06as
- 4:06possible
- 4:07this
- 4:07year.
- 4:08And
- 4:08this
- 4:08is,
- 4:09this
- 4:09concept
- 4:10of
- 4:10what
- 4:10Ikea
- 4:10is
- 4:11doing
- 4:11has
- 4:11been
- 4:11alive
- 4:11and
- 4:11well,
- 4:12especially
- 4:12in
- 4:12like,
- 4:13the
- 4:13consignment
- 4:13space,
- 4:14for
- 4:14a
- 4:14long
- 4:14time.
- 4:14And
- 4:15I've,
- 4:15I've
- 4:15lived
- 4:15it
- 4:16for
- 4:16years
- 4:17now
- 4:17where
- 4:18when
- 4:18I
- 4:18need
- 4:18something
- 4:19new,
- 4:19I
- 4:19know
- 4:19I
- 4:20have
- 4:20a
- 4:20credit
- 4:20or
- 4:20I
- 4:21know
- 4:21I
- 4:21have
- 4:21a
- 4:22gift
- 4:22card
- 4:22to
- 4:22Ikea.
- 4:23That's
- 4:24going
- 4:24to
- 4:24be
- 4:24the
- 4:24first
- 4:24place
- 4:24that
- 4:24I'm
- 4:25going
- 4:25when
- 4:25I'm
- 4:25looking
- 4:26for
- 4:26new
- 4:26furniture,
- 4:27because
- 4:27I
- 4:27have
- 4:28that
- 4:28credit
- 4:28to
- 4:28use.
- 4:29And
- 4:29so
- 4:29I
- 4:29think
- 4:29that
- 4:30this
- 4:30is
- 4:30more
- 4:31to
- 4:31me
- 4:31about
- 4:32getting
- 4:32people
- 4:33to
- 4:33go
- 4:33to
- 4:33Ikea
- 4:34first
- 4:35when
- 4:35they're
- 4:35looking
- 4:36for
- 4:36home
- 4:36goods
- 4:37or
- 4:37houseware
- 4:38products
- 4:39than
- 4:39it
- 4:39is
- 4:40about,
- 4:40like,
- 4:40how
- 4:41it's
- 4:41really
- 4:41contributing
- 4:42to
- 4:42Ikea's
- 4:43bottom
- 4:43line
- 4:43when
- 4:43I
- 4:44return
- 4:44my
- 4:44Billy
- 4:45bookcase
- 4:45and
- 4:45am
- 4:45I
- 4:46buying
- 4:46something
- 4:46that
- 4:47day?
- 4:47But,
- 4:48but
- 4:48yeah,
- 4:48I
- 4:48think
- 4:49it's
- 4:49playing
- 4:49to,
- 4:49playing
- 4:50to
- 4:50all
- 4:50the
- 4:50right
- 4:50themes
- 4:51right
- 4:51now
- 4:52for
- 4:53Ikea
- 4:53to
- 4:53continue
- 4:54a
- 4:55sustainable
- 4:55business
- 4:56in
- 4:56all
- 4:57sense
- 4:57of
- 4:57the
- 4:58word.
- 4:58All
- 4:59right,
- 4:59well,
- 4:59so
- 4:59I'm
- 4:59gonna,
- 4:59I'm
- 5:00gonna
- 5:00kind
- 5:00of
- 5:00wedge
- 5:00myself
- 5:01in
- 5:01between
- 5:01the
- 5:01two
- 5:02of
- 5:02you.
- 5:02I
- 5:02think,
- 5:02like,
- 5:03I
- 5:03think,
- 5:03I
- 5:03think
- 5:04kind
- 5:04of,
- 5:04I
- 5:04think
- 5:04there's
- 5:04bull
- 5:05on
- 5:05dang.
- 5:05But
- 5:05I'm.
- 5:06I'm
- 5:06a
- 5:06little
- 5:06more
- 5:06like,
- 5:07wait
- 5:07and
- 5:07see
- 5:07with
- 5:08this,
- 5:08I
- 5:08think,
- 5:08because
- 5:08I.
- 5:09I'm.
- 5:09I'm
- 5:09not
- 5:09surprised
- 5:10that
- 5:10they're
- 5:10rolling
- 5:10it
- 5:10out
- 5:11at
- 5:11all.
- 5:11You
- 5:11know,
- 5:11that's
- 5:11the
- 5:11thing
- 5:12fundamental
- 5:12here.
- 5:12I'm
- 5:12not
- 5:13surprised
- 5:13for.
- 5:13Basically
- 5:14for
- 5:14the
- 5:14reason
- 5:14you
- 5:14said.
- 5:14An.
- 5:15But
- 5:15there's.
- 5:15There's
- 5:15really
- 5:16two
- 5:16reasons
- 5:16I
- 5:16thought
- 5:16of,
- 5:17like,
- 5:17one,
- 5:17and
- 5:18Ben,
- 5:18I
- 5:18think
- 5:18you'll
- 5:19appreciate
- 5:19this
- 5:19the
- 5:20most.
- 5:20One,
- 5:21they're
- 5:21Swedish.
- 5:22Like,
- 5:22it's
- 5:23in
- 5:23their
- 5:23ethos,
- 5:23like,
- 5:24you
- 5:24know,
- 5:24to.
- 5:24To.
- 5:24To
- 5:25take
- 5:25this
- 5:25position.
- 5:26Right.
- 5:26And
- 5:26so.
- 5:27And
- 5:27then
- 5:27number
- 5:27two.
- 5:28And
- 5:28Ben,
- 5:28you
- 5:29alluded
- 5:29to
- 5:29it
- 5:30in
- 5:30some
- 5:30ways,
- 5:31and,
- 5:31and
- 5:31this
- 5:32goes
- 5:32back
- 5:32to
- 5:32what
- 5:32you
- 5:32said
- 5:32in
- 5:32the
- 5:32marketing
- 5:33hook.
- 5:33They
- 5:33are
- 5:34also
- 5:34public
- 5:35enemy
- 5:35number
- 5:36one
- 5:36on
- 5:36a
- 5:36lot
- 5:36of
- 5:36sustainability
- 5:37factors,
- 5:38like
- 5:38raw
- 5:38material
- 5:38sourcing
- 5:39in
- 5:39particular.
- 5:40So
- 5:40did
- 5:40you
- 5:40know,
- 5:41for
- 5:41example,
- 5:42that
- 5:42according
- 5:42to
- 5:42Earthsight,
- 5:43which
- 5:44is
- 5:44an
- 5:44organization
- 5:44that
- 5:45monitors
- 5:45the
- 5:45environment,
- 5:46environmental
- 5:46impact
- 5:47of
- 5:47businesses,
- 5:48IKEA
- 5:48uses
- 5:4921
- 5:50cubic
- 5:50meters
- 5:51of
- 5:51logs
- 5:52every
- 5:52year.
- 5:53That
- 5:54means
- 5:54one
- 5:54tree
- 5:55is
- 5:55logged
- 5:56every
- 5:56second
- 5:57to
- 5:57make
- 5:57an
- 5:57IKEA
- 5:58product.
- 5:58Every
- 5:58second.
- 5:59One.
- 5:59One
- 5:59tree
- 6:00is
- 6:00logged
- 6:00every
- 6:01second
- 6:01to
- 6:01make
- 6:01an
- 6:01IKEA
- 6:02product.
- 6:02Now,
- 6:02I'm
- 6:02no
- 6:03expert.
- 6:04Like,
- 6:04what.
- 6:04What
- 6:04about
- 6:05Wayfair
- 6:05and
- 6:05some
- 6:05of
- 6:06these,
- 6:06I
- 6:06mean,
- 6:06compared
- 6:07to
- 6:07what?
- 6:08Well,
- 6:08I
- 6:09mean,
- 6:09just
- 6:09like,
- 6:09like,
- 6:10is
- 6:10that.
- 6:10Are
- 6:10they,
- 6:10like,
- 6:11the
- 6:11number
- 6:11one
- 6:12abuser?
- 6:13It's
- 6:13the
- 6:13biggest
- 6:14furniture
- 6:14manufacturer
- 6:14in
- 6:15the
- 6:15world,
- 6:15I
- 6:15think.
- 6:15I'm
- 6:16not
- 6:16100
- 6:16sure.
- 6:17But,
- 6:17like,
- 6:18that's
- 6:18just
- 6:18a
- 6:18lot
- 6:18of
- 6:18locks,
- 6:19right?
- 6:19Yes.
- 6:19And
- 6:20so
- 6:20the
- 6:20real
- 6:20question
- 6:20is,
- 6:21it's
- 6:21just
- 6:22a
- 6:22lot
- 6:22of
- 6:22logs,
- 6:22right?
- 6:22I
- 6:22mean,
- 6:23I
- 6:23hate
- 6:23to
- 6:23say
- 6:23it.
- 6:23It's
- 6:23just
- 6:24a
- 6:24lot
- 6:24of
- 6:24logs,
- 6:24right?
- 6:25So
- 6:25the
- 6:25real
- 6:25question
- 6:26is,
- 6:27is
- 6:27this
- 6:27new
- 6:28website,
- 6:28just
- 6:29right
- 6:29now,
- 6:29another
- 6:30form
- 6:30of
- 6:30rewatching,
- 6:31or
- 6:31will
- 6:31they
- 6:31honestly
- 6:32try
- 6:32to
- 6:32make
- 6:32a
- 6:32sustainable
- 6:33business
- 6:33out
- 6:33of
- 6:33it?
- 6:34The
- 6:34one
- 6:34thing
- 6:34that
- 6:35makes
- 6:35me
- 6:35skeptical
- 6:35is
- 6:36the
- 6:36rollout
- 6:37seems
- 6:37a
- 6:37little
- 6:37bit
- 6:37slow.
- 6:38Like,
- 6:38you're
- 6:38going
- 6:39from
- 6:39Madrid
- 6:39to
- 6:40Spain,
- 6:40like,
- 6:41and
- 6:41then
- 6:41you're
- 6:41talking
- 6:42about
- 6:42rolling
- 6:42out
- 6:42naturally.
- 6:43So
- 6:43I'm
- 6:43just,
- 6:43you
- 6:43know,
- 6:44I'm
- 6:44tempering
- 6:44the
- 6:45expectations
- 6:45here
- 6:45that,
- 6:46that
- 6:46it's
- 6:46all
- 6:46about
- 6:47the
- 6:47business
- 6:47value
- 6:48being
- 6:48accrued
- 6:49so
- 6:49far,
- 6:49but
- 6:49time
- 6:49will
- 6:50tell.
- 6:50That's
- 6:50my
- 6:50take.
- 6:51Yeah,
- 6:51I
- 6:51think
- 6:52that's
- 6:52a
- 6:52really
- 6:52smart
- 6:52call
- 6:53out,
- 6:53Chris.
- 6:54I
- 6:54agree.