How One Grocery Chain Cut Employee Turnover 30% With One Scheduling Change

The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution · Jul 30, 2026 · 7m · transcript

Employee turnover is a massive hidden cost in retail, often exceeding 80% for hourly roles. This episode unpacks how Barton's Grocery, a 40-store Midwestern chain, reduced turnover by 30% with a single operational change: switching from manager-assigned schedules to a self-scheduling app. We walk through the numbers—turnover dropped from 80% to 56%, saving over a million dollars annually in hiring and training costs—and the culture shift required to make it work. Lucas and Luna discuss the implementation challenges, the technology behind the change, and why giving frontline workers…