Latest / Suite Spot: A Hotel Marketing Podcast
219 – Suite Success: A Hotel Reputation Management Mini Series with Andrea Stokes of J.D. Power
As part of the Suite Spot’s Suite Success: Hotel Reputation Management mini-series, Ryan Embree welcomes Andrea Stokes, Practice Lead of Hospitality Intelligence at J.D. Power, to explore the latest insights from 30 years of hotel guest satisfaction research. Drawing on data from more than 100 hotel brands across North America, Andrea shares what the findings reveal about the connection between brand consistency and guest trust, the evolving role of AI in hotel search and discoverability, and how booking channels can influence the guest experience. The conversation explores what today’s…
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