Latest / The Chief Customer Officer Podcast
EP015: Why CS Teams Are Building Their Own Stack
Jay and Jeff swap real examples of building custom AI tools instead of buying software — a $1K brand video that beat $750K agency quotes, a content planner built in 35 minutes, and a renewal digest that surfaces customer context weekly with zero manual effort. Plus: why the CS platform category is stalling, and the difference between a service blueprint and a customer journey.
KEY TAKEAWAYS
AI collapses the agency middle layer: A CEO got $500K–$750K quotes for a brand video, spent $1K in AI credits instead, and got 70% of what he wanted in a weekend. The agencies only offered 10–20% discounts…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.