Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How Nubank Made Banking Operations Lean
In episode 12 of The Operations Podcast, Lucas and Luna examine how Nubank—Latin America's largest digital bank—built a lean operating model from scratch. They break down the specific operational choices that allowed Nubank to serve 100 million customers with a fraction of the cost base of traditional banks. Topics include zero-branch customer acquisition, the micro-service architecture that enabled rapid feature deployment, and the use of real-time data to underwrite credit risk in a volatile economy. Lucas contrasts Nubank's unit economics with a typical incumbent bank…
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