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GENTIVA HOSPICE · One on One With a Professional

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  Speaker 1: Morning, good morning, good morning, and welcome, welcome, welcome. It
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  Speaker 1: is time now for one on one with pro and
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  Speaker 1: we have the lovely miss Freely in here with us today.
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  Speaker 2: How you doing generally good. It's good to see you.
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  Speaker 1: Well, it's good to have you back as she is
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  Speaker 1: with Gentiva Hospice Services. And we're going to talk a
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  Speaker 1: little bit today about well kind of preparation.
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  Speaker 3: I guess we're going to talk about getting comfortable, comfortable
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  Speaker 3: with hospice.
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  Speaker 1: And that's something that is as important as well, you know,
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  Speaker 1: anything you do in life, because this is a part
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  Speaker 1: of life. It is and it's not one of these
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  Speaker 1: things where you can stick your head in his hand
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  Speaker 1: and say I want to avoid this.
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  Speaker 2: That's right. You know, when it comes time for when
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  Speaker 2: it becomes apparent.
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  Speaker 3: That death is inevitable, then the way of dying becomes important,
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  Speaker 3: and so hospice care comes in and takes takes that worry,
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  Speaker 3: takes some of the fear and some of the anxiety away,
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  Speaker 3: not from the process itself, but it helps make you
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  Speaker 3: more comfortable with that. It helps educate the family and
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  Speaker 3: know that you have that piece of knowing that your
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  Speaker 3: loved one is peaceful and comfortable and out of pain.
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  Speaker 1: That right there is priceless. Have been going through this
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  Speaker 1: with family members, what have you. The hardness thing was
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  Speaker 1: getting comfortable with the idea, not with what hospice does,
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  Speaker 1: because everything was wonderful. It was the idea that was
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  Speaker 1: the that was the big stumbling block. Yes, it took
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  Speaker 1: it took a little time, but I'm glad we went
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  Speaker 1: through with this.
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  Speaker 3: Yeah, most people are afraid, you know, people are afraid
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  Speaker 3: of what they don't understand. And so when you talk
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  Speaker 3: about hospice or you bring up the word hospice, oftentimes
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  Speaker 3: people are they just shut down. They don't want to
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  Speaker 3: talk about it, They don't want to hear anything about
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  Speaker 3: it because in their mind, hospice is final. Hospice is
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  Speaker 3: you know, it means death is near. And a lot
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  Speaker 3: of people just don't want to They don't want to
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  Speaker 3: think about that, they don't want to talk about it.
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  Speaker 3: But it really needs to be something that that becomes,
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  Speaker 3: you know, I mean, something that people need to get
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  Speaker 3: comfortable with the idea of discussing because it's important to
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  Speaker 3: understand ahead of time before that need arises, what your
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  Speaker 3: loved one's wishes are. That's why an advanced directive is
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  Speaker 3: important as well, and you can always add in your
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  Speaker 3: desire for hospice care as a part of your advanced directive,
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  Speaker 3: and we recommend that. But it just needs to be
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  Speaker 3: something that people are no longer afraid of. And that's
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  Speaker 3: part of my mission here with being on the radio
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  Speaker 3: and spreading the word about hospice care about Gentiva, is
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  Speaker 3: so that people can understand that the word hospice does
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  Speaker 3: not have to be a scary thing. It does not
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  Speaker 3: have to be something that you know, is taboo. It
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  Speaker 3: is absolutely a part of life. It's a part of
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  Speaker 3: the circle of life. You know, death and dying is
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  Speaker 3: part of it, just as much as birthing a child
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  Speaker 3: is a part of life.
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  Speaker 2: And so we want.
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  Speaker 3: People to get familiar with the word and what it
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  Speaker 3: means and what it can do for the family as
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  Speaker 3: well as the patient. So when I say get comfortable
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  Speaker 3: with hospice, I use that with you know, air quotes
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  Speaker 3: here because I want people to understand that. I want
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  Speaker 3: them to be comfortable discussing it and at least listening
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  Speaker 3: to what the plan of hospice care is all about.
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  Speaker 3: Because once people understand it, they're no longer afraid of it.
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  Speaker 3: You know, I'm scared of the dark because I don't
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  Speaker 3: know what's out there. But if I'm gonna have to
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  Speaker 3: walk through a dark room, I can flip on the light,
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  Speaker 3: see that there's nothing in the way, turn the light
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  Speaker 3: back off, and then walk on through. Because now I
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  Speaker 3: know I'm familiar, I'm aware, it's no longer a scary
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  Speaker 3: thing to me. So my goal is to just educate
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  Speaker 3: people and let them know what hospice is, what it
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  Speaker 3: is not, and that it does not have to be
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  Speaker 3: a scary plan of care.
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  Speaker 1: That prompts the next question, what is hospice.
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  Speaker 3: Hospice is I always have to give the definition. Hospice,
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  Speaker 3: by definition is an advanced plan of care in which
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  Speaker 3: we focus on the patient and their needs along with
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  Speaker 3: the needs of their family, instead of focusing on a
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  Speaker 3: specific disease. So it is comfort rather than cure. It
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  Speaker 3: is obviously we're gonna it doesn't forego care. That's I
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  Speaker 3: like to talk about the things that hospice is not.
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  Speaker 3: So it is not giving up care. We're still going
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  Speaker 3: to treat the patient for any symptoms and any diseases
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  Speaker 3: that they that they have. For example, if we put
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  Speaker 3: somebody on hospice care for COPD or cancer and they
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  Speaker 3: get a UTI. Of course, we're going to treat that,
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  Speaker 3: you know, so it is not fore going care. That's
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  Speaker 3: one of the biggest myths out there is that people
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  Speaker 3: think once hospice is involved, the patient gets no treatment
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  Speaker 3: for anything, and that's really that is completely false. We're
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  Speaker 3: going to treat them for whatever we can treat them for.
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  Speaker 3: We're just not going to aggressively treat their terminal illness.
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  Speaker 1: One famous person who's been in hospice for now almost
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  Speaker 1: a year, which is highly an you, is former President Cardon.
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  Speaker 3: We have patients who have been on our hospice care
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  Speaker 3: for over a year. As long as they're continuing to
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  Speaker 3: meet the requirements, meaning that there are certain guidelines that
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  Speaker 3: CMS puts out, but as long as that patient continues
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  Speaker 3: to to meet those requirements, there's no limit to how
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  Speaker 3: long they can be on the plan of care. So
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  Speaker 3: very good.
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  Speaker 1: Now, what hospice does not only for the person who's
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  Speaker 1: undergoing hospice care, it is also a tremendous relief for
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  Speaker 1: the family absolutely caretakers involved.
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  Speaker 3: It's fabulous because it allows the family members to be
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  Speaker 3: family members once again. They can be the loved one.
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  Speaker 3: They don't have to be the primary caregiver. They no
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  Speaker 3: longer have to be, you know, the sole responsible party
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  Speaker 3: for you know, twenty four to seven care. I mean,
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  Speaker 3: they're still going to be in the home because we
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  Speaker 3: don't provide a twenty four to seven person there in
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  Speaker 3: the home, but they know that they have a lifeline.
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  Speaker 2: We are on call twenty four to seven, three or
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  Speaker 2: sixty five days a year.
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  Speaker 3: There's somebody always available to answer any kind of medical questions,
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  Speaker 3: any kind of emergency needs. And as hospice, we take
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  Speaker 3: care of everything that patient needs. We take care of
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  Speaker 3: their day to day. We take care of any supplies
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  Speaker 3: that they need. We take care of any equipment. If
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  Speaker 3: they need a hospital bed, a bedside commode, you know, walkerheelchair, oxygen,
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  Speaker 3: anything like that, we take care of it. We take
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  Speaker 3: care of incontinent supplies. If someone has a feeding tube,
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  Speaker 3: we also supply their formula to go into that feeding tube.
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  Speaker 2: So it really does.
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  Speaker 3: Take a lot of the fear and a lot of
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  Speaker 3: the stress away from the family once they get on
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  Speaker 3: hospice because we have those medical professionals that are coming
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  Speaker 3: in to take care of all of those needs, and
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  Speaker 3: we try to keep them out of a hospital by
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  Speaker 3: being that nine to one one call. Instead of calling
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  Speaker 3: the ambulance, they call our nurse first. We often can
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  Speaker 3: send a nurse out right. Then we get there within
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  Speaker 3: thirty minutes to an hour and address whatever needs they have.
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  Speaker 3: So now instead of going to the er where other
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  Speaker 3: sick people are, they can stay at home and be
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  Speaker 3: treated for whatever their issue is, whether it's a symptom
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  Speaker 3: exacerbation or you know, if they've had a fall, we
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  Speaker 3: can send a mobile X ray machine out. They no
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  Speaker 3: longer have to go to the hospital for those you know,
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  Speaker 3: preventive things or you know, for things that we can
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  Speaker 3: take care of at home.
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  Speaker 1: Very good. Now you mentioned in home now. Geniva Hospice
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  Speaker 1: Services is not a building, yep. But you cover a
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  Speaker 1: wide fact. If folks, if you can hear our voice
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  Speaker 1: on the radio, we got you covered. That's right, come
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  Speaker 1: out and meet help meet your need.
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  Speaker 3: Gentiva is actually the largest provider of hospice care in
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  Speaker 3: the nation, so we are nationwide.
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  Speaker 2: We're everywhere.
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  Speaker 3: There are a few, very few remote locations that we
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  Speaker 3: can't service due to our limited restrictions on liability insurance
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  Speaker 3: and things like that, but every state we can.
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  Speaker 2: Take care of it.
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  Speaker 3: And if there's if you've got somebody in one of
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  Speaker 3: those remote locations that we can't cover, I will promise
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  Speaker 3: you that I will connect you with the hospice provider
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  Speaker 3: that will so I will be your go to. We
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  Speaker 3: want to make sure that everybody that is in need
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  Speaker 3: of hospice care gets it. You know, hospice is the
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  Speaker 3: most underutilized Medicare benefit out there.
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  Speaker 1: Tell us about the Medicare because everybody's going, oh my gosh,
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  Speaker 1: this sounds great, Oh my gosh, how much is this
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  Speaker 1: gonna cost me?
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  Speaker 3: It doesn't cost a thing. So Medicare covers hospice one
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  Speaker 3: hundred percent. Also Medicaid covers hospice care, and most commercial
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  Speaker 3: insurances have hospice included as well, so it doesn't cost
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  Speaker 3: anything to the patient or their family.
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  Speaker 2: And the best thing is, like I said, it's underutilized.
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  Speaker 3: So we want to make people aware that it's your
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  Speaker 3: right to have hospice care. You know, very few people
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  Speaker 3: turn down their Social Security checks, right guard you, So
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  Speaker 3: why would you turn down a benefit like hospice that
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  Speaker 3: you've been paying into and it doesn't cost you anything,
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  Speaker 3: it's just an additional benefit and additional help to your family.
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  Speaker 3: Less than fifty percent of Medicare recipients that are eligible
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  Speaker 3: for hospice actually take advantage of the service, so it's
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  Speaker 3: really really underutilized.
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  Speaker 1: Wow, this is amazing. Every time you come in here,
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  Speaker 1: we learn just a little bit more. That's good. In
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  Speaker 1: some cases a whole lot more.
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  Speaker 2: Well, we weren't able to learn. But the more you know,
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  Speaker 2: the more you know, right, So that's good. That's good.
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  Speaker 1: Well, how do we get hold of you?
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  Speaker 3: The best way to get a hold of me is
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  Speaker 3: just to call me directly on my I sell it's
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  Speaker 3: nine one eight for zero four six eight nine nine.
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  Speaker 3: I'll say it again, nine one eight for zero four
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  Speaker 3: six eight nine nine. Or you can always just go
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  Speaker 3: to our website and they may answer some questions on
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  Speaker 3: the website for you.
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  Speaker 2: It's a lot of information out there.
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  Speaker 3: It is gentieva HS dot com. That's g E N
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  Speaker 3: T I v A h S dot com.
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  Speaker 1: You know something, your service, Like I said, it's priceless.
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  Speaker 1: It really is coming from someone whose family had to
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  Speaker 1: use this. Uh, we we found that this was a
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  Speaker 1: god said my father was having just a whole bad time.
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  Speaker 1: Let's just put it that way and he became a
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  Speaker 1: little bit more back to his usual self because he
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  Speaker 1: was all the time worrying that he was putting everybody
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  Speaker 1: out because he was unable to function the way he
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  Speaker 1: used to. And when you said you become a family
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  Speaker 1: member again, a loved one again, instead of the caregiver,
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  Speaker 1: it helped the whole system of the family right be
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  Speaker 1: a lot better off, including the patient.
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  Speaker 3: That's right, When a family member has to become the
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  Speaker 3: sole primary caregiver twenty four hours a day takes a huge.
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  Speaker 2: Toll on the family dynamic.
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  Speaker 3: Sure, I think about you know, when my grandmother lived
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  Speaker 3: with my parents as her dementia progressed, and my mom
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  Speaker 3: is now being the caregiver, and my dad also was
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  Speaker 3: taking part in that, and it's difficult when a child
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  Speaker 3: is now taking care of their parent, or even a
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  Speaker 3: son in law taking care of a mother in law,
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  Speaker 3: it changes the whole family dynamic. And so by bringing
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  Speaker 3: hospice in, it allows people who are trained professionals to
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  Speaker 3: take care of those medical needs and the healthcare needs
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  Speaker 3: of that page so that the family member can just
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  Speaker 3: be hey, I'm just I'm just daughter, I'm just your granddaughter.
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  Speaker 3: You know, I'm back to being I'm back to that
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  Speaker 3: same role that we once had.
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  Speaker 1: But Dad actually got the chance to go back to
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  Speaker 1: being dad before God called.
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  Speaker 2: Him, absolutely absolutely that it.
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  Speaker 1: Was a very big thing, and it was a very
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  Speaker 1: important thing. And I want folks to know about the
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  Speaker 1: emotions that go along with this too. Don't kick yourself later,
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  Speaker 1: that's right. You know, if you're in this area of
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  Speaker 1: your life and you've got a loved one who is approaching,
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  Speaker 1: just reach out and give Michelle call.
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  Speaker 3: Absolutely, that doesn't cost anything to just listen. Let me
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  Speaker 3: explain the benefits to you. Many times, I've heard families,
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  Speaker 3: family members say I just don't want to put mom
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  Speaker 3: on hospice or I just don't want to put Grandma
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  Speaker 3: on hospice. And I actually had a consult with the
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  Speaker 3: family and a few months ago who the family was saying, Oh, no,
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  Speaker 3: I just I just don't want to do that. I
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  Speaker 3: just can't, you know, I can't do that. I don't
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  Speaker 3: want to put my dad on home hospice. And so
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  Speaker 3: I said, well, can I just go in and visit
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  Speaker 3: with dad, you know, and explain the situation. So I
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  Speaker 3: went into dad, I'm talking with him, and I explained
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  Speaker 3: the benefit of hospice. What it is, what it isn't,
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  Speaker 3: doesn't mean you're dying tomorrow. We're not going to hurry
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  Speaker 3: up your death process where we're just going to keep
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  Speaker 3: you comfortable. We're going to educate your family and be
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  Speaker 3: there to support them. And he's I said, now your
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  Speaker 3: family's a little bit concerned that you know, you're not
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  Speaker 3: maybe not going to be comfortable with hospice.
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  Speaker 2: And he said, are you kidding me? Sign me up.
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  Speaker 2: I don't care what they're saying. He said, they need
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  Speaker 2: the help.
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  Speaker 1: You know. How do I sign up? How do we
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  Speaker 1: get older?
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  Speaker 3: Yes, the best way. Just give me a call again.
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  Speaker 3: It's Michelle with Gentiva Hospice. Nine one eight four zero
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  Speaker 3: four six eight nine nine.
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  Speaker 1: Thanks for listening to one on one with a professional
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  Speaker 1: paid present two twenty fourteen hundred K one