Latest / One on One With a Professional / CAR TALK 11-19 -24

Transcript

CAR TALK 11-19 -24 · One on One With a Professional

• 0:02
  Speaker 1: Done, just car talk. Good morning friends, Thank you for
• 0:05
  Speaker 1: joining us this morning. We're so glad you're with us again. It's,
• 0:08
  Speaker 1: as always, another beautiful morning in Bartlesville, Oklahoma. It's Thanksgiving
• 0:13
  Speaker 1: and Black Friday, Christmas and the end of the year
• 0:16
  Speaker 1: push and that means only one thing. Toyota thoughties getting
• 0:23
  Speaker 1: last Friday our biggest, our biggest sale of the year
• 0:26
  Speaker 1: historically in the Toyota world. And the bit we've got
• 0:29
  Speaker 1: the biggest inventory and the best discounts we've had in years.
• 0:34
  Speaker 1: It's just cooking. I'm very busy. People are clamoring for Toyotas.
• 0:40
  Speaker 1: We had our Toyota rerip in yesterday and he's he's
• 0:44
  Speaker 1: saying that, you know, Toyota's headed for another.
• 0:49
  Speaker 2: Record, another record year.
• 0:52
  Speaker 1: And you know, we've got thirty nine Toyotas available right now,
• 0:56
  Speaker 1: three Cameras, three land Cruisers, three Prius, six Wrap, four hybrids.
• 1:02
  Speaker 1: So there's a lot to choose from, you know, as
• 1:04
  Speaker 1: opposed to a couple of years ago, we just had
• 1:06
  Speaker 1: a handful of vehicles. Yeah, we got cars, actually got cars,
• 1:12
  Speaker 1: eleven Tacomas right now, six Tundras, a couple of Siennas,
• 1:17
  Speaker 1: a Corollasaquahia, Crown Insignia. We've got our first Grand Highlander
• 1:22
  Speaker 1: in several months. What the Grand Highlander is awesome, just
• 1:26
  Speaker 1: that is a great car, and then it's rare to
• 1:30
  Speaker 1: you know, I say, we haven't had it for several months.
• 1:33
  Speaker 1: I like to make the point. You know, Toyota did
• 1:35
  Speaker 1: the right thing with the Grand Highlander.
• 1:37
  Speaker 3: They discovered an issue with the vehicle, they stopped producing
• 1:40
  Speaker 3: it all together, fixed the problem. No recall, no recall,
• 1:44
  Speaker 3: no recall. So it's a it's a great manufacturer. They
• 1:47
  Speaker 3: really stand behind their vehicles.
• 1:49
  Speaker 1: We have our first Prius Prime instoc Jason, I thought
• 1:52
  Speaker 1: you might buy that. Well, I definitely want to take
• 1:55
  Speaker 1: a test drive. That's interesting. It's our first all electric
• 1:59
  Speaker 1: pre is what's a plug in hybrid PV Yeah, plug
• 2:04
  Speaker 1: in hybrid.
• 2:04
  Speaker 3: So this vehicle will operate on gasoline or as an
• 2:07
  Speaker 3: electric vehicle. So it's got the great combination of really
• 2:11
  Speaker 3: being able to go back and forth but still be
• 2:14
  Speaker 3: able to you know, if you don't have access to
• 2:16
  Speaker 3: charging to be able to go and do whatever you.
• 2:18
  Speaker 2: Need to do.
• 2:18
  Speaker 1: You can drive around town on battery and get on
• 2:22
  Speaker 1: the highway and switch to gasoline. That's right, and this
• 2:25
  Speaker 1: is we've had people through the years winning those. At first,
• 2:28
  Speaker 1: they were.
• 2:28
  Speaker 3: Just available in the on the cos yeah, in the
• 2:33
  Speaker 3: Ze States as they call them, and the UH. But
• 2:37
  Speaker 3: those are now making it to our area. So we've
• 2:39
  Speaker 3: got a preest prime. We've got Corollas for just two
• 2:44
  Speaker 3: hundred and nine dollars a month.
• 2:45
  Speaker 2: Now, that's a great deal.
• 2:46
  Speaker 1: That is something that is really intriguing. A two hundred
• 2:51
  Speaker 1: and nine dollars Toyota Corolla. My brother in law bought
• 2:57
  Speaker 1: one of those about a year ago. And you know
• 2:59
  Speaker 1: one thing I've note noted in riding around with him,
• 3:04
  Speaker 1: they're about the size of a camera a few years ago.
• 3:07
  Speaker 2: They are.
• 3:08
  Speaker 3: They're they're great vehicles. The Corolla is one of the
• 3:12
  Speaker 3: best vehicles. I've owned a few myself, and they're they
• 3:16
  Speaker 3: really stand up.
• 3:16
  Speaker 1: The time they break. Yeah, yeah, definitely worth checking out.
• 3:22
  Speaker 1: At two hundred and ninety a month, and other least
• 3:24
  Speaker 1: deals on like a four x two.
• 3:27
  Speaker 3: Double cap Tacoma you can get for just two thirty
• 3:30
  Speaker 3: nine a month.
• 3:31
  Speaker 1: You know, a couple hundred dollars a month for a
• 3:34
  Speaker 1: new vehicle. That is incredible. How about a camera XSSE
• 3:38
  Speaker 1: And this is an excess, So it's.
• 3:40
  Speaker 2: A it's a.
• 3:42
  Speaker 3: This is a cool looking just three hundred and fifty
• 3:45
  Speaker 3: nine dollars a month, so that is pretty amazing. Great
• 3:48
  Speaker 3: deals on all the toyotas, and you know around town
• 3:51
  Speaker 3: there's a lot of stuff going on. Fantasy Lands, a
• 3:54
  Speaker 3: Land of Lights opened last night, and we'll go through
• 3:56
  Speaker 3: the end of the year. We've got next week and
• 4:00
  Speaker 3: wool Rock Wonderland Lights, plus the Christmas in the Ville
• 4:03
  Speaker 3: opening up next Saturday after Thanksgiving. Around the corner are
• 4:07
  Speaker 3: one of our great events, the Boys and Girls Club
• 4:10
  Speaker 3: Great Futures Luncheon here in December thirteenth.
• 4:13
  Speaker 1: That is one of my favorite events of the year between.
• 4:16
  Speaker 2: Now and then the Christmas parades.
• 4:18
  Speaker 3: And then we're onto the Frank Phillets Home Christmas Open House,
• 4:21
  Speaker 3: which if you guys haven't been to that, it's one
• 4:23
  Speaker 3: of the great great times.
• 4:26
  Speaker 2: And you know, they do it.
• 4:27
  Speaker 3: Two nights now and you can go and really get
• 4:30
  Speaker 3: to explore the old Frank Phillet's home and that's one
• 4:34
  Speaker 3: night where you can kind of just wander around and
• 4:37
  Speaker 3: kind of enjoy the house and it's really a good time.
• 4:40
  Speaker 1: That a treat. It is a blast. And then we're
• 4:44
  Speaker 1: onto a strong finish to the year. We do have
• 4:46
  Speaker 1: the excellent inventory I mentioned, and so come check it
• 4:49
  Speaker 1: out and you can do that on our website at
• 4:52
  Speaker 1: just Toyota dot com, or you can come see Dungeons
• 4:55
  Speaker 1: Toyota on Highway seventy five. Just drop by. We have
• 5:01
  Speaker 1: really friendly non commissioned uh sales associates and uh they're
• 5:07
  Speaker 1: they're really there to help you learn about the vehicle.
• 5:10
  Speaker 1: And uh, you know there's an important rule in just
• 5:14
  Speaker 1: learning how how the system work.
• 5:16
  Speaker 3: At Dungeons, we try not to make it a wrestling match, right.
• 5:20
  Speaker 3: This is about taking the car buying experience and making
• 5:23
  Speaker 3: it simpler, faster, easier, uh, more understandable by the consumer.
• 5:30
  Speaker 2: Uh.
• 5:30
  Speaker 3: And just we do that with our what we call
• 5:33
  Speaker 3: our simple price and uh this is a you know,
• 5:36
  Speaker 3: you know, it's a really starts with the noncommissioned sales professionals.
• 5:40
  Speaker 3: We I discount our I discount our cars price them
• 5:43
  Speaker 3: every day.
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  Speaker 2: Uh.
• 5:44
  Speaker 3: We go in I do a market based pricing thing
• 5:47
  Speaker 3: where I throw out a net.
• 5:49
  Speaker 2: I can look at uh the.
• 5:52
  Speaker 3: Trim level, miles, engine, all kinds of factors and transmission
• 5:58
  Speaker 3: history condition. Uh, look at the what's on other dealers
• 6:03
  Speaker 3: lots look at Auto trade Er, KBB, car Gurus, car Facts,
• 6:07
  Speaker 3: look at all that information and price it so I
• 6:09
  Speaker 3: know you're getting a great deal when right out the bat.
• 6:13
  Speaker 2: And then on our website we.
• 6:15
  Speaker 3: Have a you know you can go in work your
• 6:18
  Speaker 3: own deal, get to calculate your payments, compare different incentives
• 6:23
  Speaker 3: if you want a cash price, a lease or a
• 6:27
  Speaker 3: finance purchase. You know, really buying a car comes down
• 6:30
  Speaker 3: to just a few factors. The price of the vehicle,
• 6:34
  Speaker 3: if you're financing your credit, and the interest rate of
• 6:37
  Speaker 3: that you're going to get for the car. And then
• 6:39
  Speaker 3: if you have a trade and then you put all
• 6:41
  Speaker 3: that in there together, shake it up and you come
• 6:44
  Speaker 3: up with a payment. And you know, it's really simple
• 6:46
  Speaker 3: math when it comes right down to it.
• 6:47
  Speaker 2: But a lot of.
• 6:48
  Speaker 3: Times you know there might be things in there that
• 6:52
  Speaker 3: there are surprises, and that we try to keep all
• 6:55
  Speaker 3: of that out of it. No hidden fees or add
• 6:58
  Speaker 3: ons that that aren't right up there upfront and presented
• 7:01
  Speaker 3: to you.
• 7:02
  Speaker 2: We do.
• 7:03
  Speaker 3: We have very competitive interest rates. We don't mark up
• 7:06
  Speaker 3: our rates like a lot of dealers do. We pass
• 7:09
  Speaker 3: them right pass the rate we get from the bank
• 7:12
  Speaker 3: right on to you. We have a selection of lenders
• 7:14
  Speaker 3: that we can really put to you in the perfect
• 7:18
  Speaker 3: place for your situation. And you know, that's really our
• 7:23
  Speaker 3: job to do.
• 7:23
  Speaker 1: And so, as you mentioned, the sales consultants' role is
• 7:26
  Speaker 1: really important and making people comfortable and so that they
• 7:30
  Speaker 1: they buy with confidence and really enjoy the process of
• 7:34
  Speaker 1: buying a car. That's awesome. You mentioned hidden fees. Give
• 7:38
  Speaker 1: me an example of like what is something people should
• 7:42
  Speaker 1: walk I do. I do a lot of mystery shopping
• 7:45
  Speaker 1: of other dealers, and you know, you see things like,
• 7:48
  Speaker 1: you know, protection packages and things.
• 7:51
  Speaker 2: That are you know, might be you know.
• 7:54
  Speaker 3: Fifteen one hundred dollars added on to the vehicle that
• 7:58
  Speaker 3: doesn't really clear on what you're getting. Sometimes in the
• 8:01
  Speaker 3: disclaimer she'll see things like if the price on the
• 8:06
  Speaker 3: vehicle includes a discount for financing with the dealer, but
• 8:11
  Speaker 3: it's not clear what that discount is, and so when
• 8:14
  Speaker 3: you come in, it's kind of the price starts changing.
• 8:18
  Speaker 1: Essentially, our prices are.
• 8:20
  Speaker 3: The same online, on the lot, on the phone you
• 8:24
  Speaker 3: call us, whether you're in South Carolina or Montana or
• 8:28
  Speaker 3: right here in Bartlesville. We sell cars all over the country,
• 8:31
  Speaker 3: new and used. Pretty much every day. I know, we've
• 8:34
  Speaker 3: got an five to four Runner going off to Georgia
• 8:39
  Speaker 3: somewhere that the guy had been looking for it for
• 8:42
  Speaker 3: four years. It's a special Forerunner. It's an Ovot which
• 8:47
  Speaker 3: is rare, but it's a V eight four.
• 8:49
  Speaker 1: Runner and he wanted that engine and so he searched
• 8:53
  Speaker 1: the world and found it right here in Bartlesville at DUNGEUS.
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  Speaker 1: That is awesome.
• 8:57
  Speaker 2: Yeah, I like that story.
• 9:00
  Speaker 1: When when when you talk about simple price, it means
• 9:08
  Speaker 1: that we don't mark any any What the price is
• 9:12
  Speaker 1: is the price.
• 9:13
  Speaker 2: It's the price of the vehicle.
• 9:14
  Speaker 1: And you know we do you know, we put anything
• 9:17
  Speaker 1: we've added on it right up there up front. So
• 9:19
  Speaker 1: a lot of our new vehicles do have window tent
• 9:22
  Speaker 1: that we pre install. It's a it's a great value
• 9:25
  Speaker 1: at a one hundred and ninety nine dollars for a
• 9:27
  Speaker 1: window tint on your vehicle. A lot of people are
• 9:29
  Speaker 1: going to go ahead and do that anyway. It helps
• 9:32
  Speaker 1: keep the car cooler and protection you know, your vehicle.
• 9:36
  Speaker 1: We like to add value to vehicles like that, and
• 9:38
  Speaker 1: since we can do that at a at a great
• 9:40
  Speaker 1: vat price, we add that passed.
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  Speaker 2: That on to you for only one hundred and ninety
• 9:44
  Speaker 2: nine dollars a month.
• 9:45
  Speaker 1: Put that right up front though, so you can see
• 9:47
  Speaker 1: that you're getting that front and what you what you
• 9:50
  Speaker 1: get for the what you're spending that makes sense. You know,
• 9:54
  Speaker 1: you've really instituted some some changes at the dealership. And
• 10:00
  Speaker 1: one of the things that is really intriguing is your
• 10:05
  Speaker 1: sparks program. Can you tell me a little bit about
• 10:09
  Speaker 1: sparks and and where that came from?
• 10:11
  Speaker 2: Well, it really starts with and started with.
• 10:14
  Speaker 1: That picture of my grandfather, which I've talked about on
• 10:18
  Speaker 1: the show before. I mean, he and his brothers, his
• 10:21
  Speaker 1: family came to Oklahoma. His my my great grandfather was
• 10:25
  Speaker 1: a Methodist minister, and he he came here and was
• 10:28
  Speaker 1: first in Collinsville and then went to uh Out to
• 10:31
  Speaker 1: uh Tonkawa, Oklahoma.
• 10:33
  Speaker 3: And they spent time in first in Blackwell and at
• 10:38
  Speaker 3: the church. And then he actually passed away and they
• 10:40
  Speaker 3: moved to Tonkawa. And so my great grandmother and her
• 10:44
  Speaker 3: four children, uh were just started their lives over again.
• 10:49
  Speaker 3: And and she went to school a teacher as a teacher,
• 10:52
  Speaker 3: teaching English, and and they started working at the local
• 10:56
  Speaker 3: Ford dealership. And I have a picture of three of
• 10:59
  Speaker 3: the Dunge, just boys who played on a basketball team
• 11:02
  Speaker 3: for that Ford dealer, and he gave them an opportunity
• 11:07
  Speaker 3: a few years later to actually purchase that dealership in
• 11:10
  Speaker 3: nineteen twenty nine. And so I always called that the
• 11:13
  Speaker 3: Sparks picture. But a few years ago, our leadership team
• 11:18
  Speaker 3: and the dealership itself, you know, we were talking about
• 11:21
  Speaker 3: what does that mean, and we came up with what
• 11:27
  Speaker 3: Sparks was to us, and it really means sincere partnerships, aligned,
• 11:32
  Speaker 3: resilient guys in superheroes and we all you know, it's
• 11:37
  Speaker 3: really about, you know, how we our values as a company,
• 11:43
  Speaker 3: how we treat each other in the company, how we
• 11:46
  Speaker 3: make decisions. It gets down to the things like the
• 11:49
  Speaker 3: simple price and the way that we support our community
• 11:53
  Speaker 3: organizations and the community that we live in, and that
• 11:57
  Speaker 3: supported us for over eight decades. We've we've been in
• 12:01
  Speaker 3: Bartlesville for over eighty years, really proud of that through
• 12:05
  Speaker 3: now four generations serving Bartlesville and their automotive needs. We're
• 12:10
  Speaker 3: the oldest Toyota dealer in the state. And you can't
• 12:13
  Speaker 3: do that without since their partnerships, right, I mean, so
• 12:16
  Speaker 3: that's and they have to be aligned and align alignment
• 12:20
  Speaker 3: with our community, with our employees, you know, knowing what
• 12:23
  Speaker 3: our goals are, you know, serving having a servant leadership
• 12:28
  Speaker 3: mentality about what we're doing every day really is important.
• 12:32
  Speaker 3: And you have to be resilient too, right. I mean
• 12:35
  Speaker 3: there's challenges all the time and changes that in our
• 12:39
  Speaker 3: industry and our community, in the world as a whole
• 12:42
  Speaker 3: that we've got to respond to. And you know that
• 12:44
  Speaker 3: happens individually for us and as a company and our
• 12:47
  Speaker 3: whole team. And but that Dungeons family that extends me
• 12:51
  Speaker 3: on our to our family, to our employees and the community.
• 12:55
  Speaker 3: And and so we are resilient. And and kaizen is
• 12:58
  Speaker 3: uh you know in Japanese term that really means a
• 13:02
  Speaker 3: continuous improvement. It gets down to understanding of what how
• 13:09
  Speaker 3: you make decisions, how things are done, going out and
• 13:13
  Speaker 3: really experiencing how things work. It gets down to being
• 13:17
  Speaker 3: organized and understanding the processes we do and having a
• 13:23
  Speaker 3: continuous improvement mentality about what we do. And that leads
• 13:26
  Speaker 3: to things like the noncommissioned sales associates and again back
• 13:30
  Speaker 3: to the simple price and how we sell cars and
• 13:33
  Speaker 3: staying true to our values. And we feel like if
• 13:36
  Speaker 3: you do all that, it really makes us all superheroes, right,
• 13:39
  Speaker 3: So and I didn't come up with all that what's neat.
• 13:44
  Speaker 1: Is our employees did.
• 13:46
  Speaker 3: And I think that's what makes it most unique. And
• 13:51
  Speaker 3: you know it's so special to me because you know,
• 13:53
  Speaker 3: we all kind of live that with those values and
• 13:56
  Speaker 3: it becomes kind of our true north and what we're
• 13:59
  Speaker 3: where we operate, and it makes it easier to make
• 14:02
  Speaker 3: decisions and and uh, you know know that we're doing
• 14:05
  Speaker 3: the right thing. And I know that it attracts uh best,
• 14:08
  Speaker 3: the best people we can have at the company, uh,
• 14:11
  Speaker 3: to the you know, a different kind of of employee
• 14:14
  Speaker 3: that really wants to help people and enjoys working at
• 14:18
  Speaker 3: a positive environment where it's fun.
• 14:21
  Speaker 2: To go to work and where you like the people
• 14:22
  Speaker 2: you're working with.
• 14:23
  Speaker 1: And it's really not a you know, we want to
• 14:26
  Speaker 1: make the car buying experience more friendly and less adversarial,
• 14:29
  Speaker 1: and so you know, it really it comes down to
• 14:32
  Speaker 1: the culture of the company and what we can do
• 14:35
  Speaker 1: together and and it makes us stronger, we feel like
• 14:38
  Speaker 1: and holds us all together. I love that that that
• 14:42
  Speaker 1: that is As an employee, I can vouch well, I
• 14:48
  Speaker 1: I know it works.
• 14:49
  Speaker 3: I know, uh, you know what we just brought in
• 14:51
  Speaker 3: a new general sales manager and and Brian I eb Hoard.
• 14:56
  Speaker 3: He he and I have talked for months, and you know,
• 14:59
  Speaker 3: he came from another's very successful situation where he was
• 15:03
  Speaker 3: running a dealership and and you know, I wasn't sure
• 15:07
  Speaker 3: why he wanted to come to Dungeess at all really
• 15:09
  Speaker 3: at first. And and you know, at the end of
• 15:12
  Speaker 3: the day, it was because of those values and and
• 15:16
  Speaker 3: you know, knowing that it attracts those kinds of people
• 15:19
  Speaker 3: and that it allows us to keep people. You know,
• 15:21
  Speaker 3: our sales team is not you know, the traditional sales associates,
• 15:26
  Speaker 3: so they're you know, we have single parents. We have
• 15:29
  Speaker 3: people who who are both men and women or young
• 15:32
  Speaker 3: and old that are want to serve and are really
• 15:37
  Speaker 3: great people. And you know, many of them are just
• 15:40
  Speaker 3: local generational people that that you may know and or
• 15:45
  Speaker 3: know of them. And you know, so these are great folks.
• 15:49
  Speaker 3: So many of them come from other careers.
• 15:51
  Speaker 1: Uh, you know, they might not have even thought they
• 15:54
  Speaker 1: would be a good car salesman or consider that as
• 15:57
  Speaker 1: their career.
• 15:58
  Speaker 3: You know, sometimes the past, you know, commission sales was
• 16:03
  Speaker 3: kind of hard for people if you didn't sell enough
• 16:06
  Speaker 3: cars make enough money and the cars you sold, you
• 16:10
  Speaker 3: didn't make any money. And and you know, it's not
• 16:13
  Speaker 3: that that I can afford to pay people when we
• 16:16
  Speaker 3: don't make money. It's that, you know, if we sell
• 16:20
  Speaker 3: enough cars, we can afford to guarantee a certain salary
• 16:24
  Speaker 3: and that you should have the confidence going into the
• 16:29
  Speaker 3: month that you know you can take care of your
• 16:31
  Speaker 3: family and that you don't have to to you know,
• 16:35
  Speaker 3: more people.
• 16:36
  Speaker 1: Over to make a living. You know, it's it just
• 16:41
  Speaker 1: takes the edge off it, I think, And it really
• 16:44
  Speaker 1: really is a great I think it's one of the
• 16:47
  Speaker 1: things true, you know, truly I I uh, when I
• 16:51
  Speaker 1: one of the first changes I made and when I
• 16:53
  Speaker 1: became the general manager over twenty years ago, was to
• 16:57
  Speaker 1: change that from being a commission based sale plan to
• 17:01
  Speaker 1: to various forms of this non commissioned sales pay plan
• 17:05
  Speaker 1: that we have today. That's you know, really evolved a lot.
• 17:08
  Speaker 1: It's a it's it's great. Our team knows they have
• 17:11
  Speaker 1: a salary. They it's said every month based on their
• 17:15
  Speaker 1: productivity over their careers essentially, and you know, they have
• 17:19
  Speaker 1: to meet certain requirements on certification and training and that
• 17:22
  Speaker 1: helps them serve our customers better. And you know, it's
• 17:27
  Speaker 1: just a it's a good program that that you know,
• 17:30
  Speaker 1: we're always looking to innovate and make it and make
• 17:32
  Speaker 1: it better well, and the way that we sell is
• 17:35
  Speaker 1: definitely reflected in the reviews that we get. You can
• 17:39
  Speaker 1: just look at our Google reviews, Facebook reviews, car Facts Facebook,
• 17:45
  Speaker 1: They're they're all there and and you know, certainly and
• 17:49
  Speaker 1: you know, we really don't do a lot to try
• 17:51
  Speaker 1: to to encourage that that's that is organic.
• 17:57
  Speaker 2: As they say.
• 17:57
  Speaker 3: You know, sometimes we I know the systems we can
• 18:01
  Speaker 3: purchase that the kind of for that of course, reviewing
• 18:05
  Speaker 3: on people and we've all experienced that it just uh,
• 18:09
  Speaker 3: you know, it's something I think it shouldn't be necessary.
• 18:12
  Speaker 3: I actually kind of like it when we get constructive criticism.
• 18:16
  Speaker 1: Actually it helps us with the guys and stuff. And
• 18:19
  Speaker 1: I love it when a customer has takes the time
• 18:21
  Speaker 1: to call me and tell me about what went wrong
• 18:25
  Speaker 1: as much as what went right. It.
• 18:27
  Speaker 3: Uh, I can't continually make the business better unless I
• 18:31
  Speaker 3: hear back from people about what we're doing. And you know,
• 18:34
  Speaker 3: this has led to all kinds of things. I mean,
• 18:37
  Speaker 3: the examples out outside of the sales environment and stuff
• 18:39
  Speaker 3: like how we how we answer the phone, how we
• 18:41
  Speaker 3: can how our service advisors communicate with our customers, giving
• 18:46
  Speaker 3: them tools so they can keep you updated on your
• 18:49
  Speaker 3: service while it's going on, even send you pictures of
• 18:53
  Speaker 3: your vehicle, allowing you to schedule your service online simply
• 18:58
  Speaker 3: and quickly.
• 18:59
  Speaker 1: Uh.
• 19:00
  Speaker 3: You know, we're working all the time on on how
• 19:03
  Speaker 3: to get the call when you call the dealership to
• 19:05
  Speaker 3: the right place, you know, the first time, so that
• 19:09
  Speaker 3: you don't have to go into this endless, you know,
• 19:12
  Speaker 3: cycle of calls.
• 19:13
  Speaker 2: I've had.
• 19:13
  Speaker 3: I had a to do that yesterday for hours. I
• 19:17
  Speaker 3: had to I had the horrible experience of losing my phone.
• 19:22
  Speaker 2: And that's you don't want to do that tom.
• 19:24
  Speaker 1: In the world.
• 19:25
  Speaker 2: Okay, so you're in the m f A world.
• 19:28
  Speaker 3: That's a very difficult process to fix.
• 19:32
  Speaker 1: So so that was kind of an example of a
• 19:36
  Speaker 1: you know, a customer experience gone wrong that changing your
• 19:40
  Speaker 1: phone took you six hours. Yeah, it's it was, you know,
• 19:44
  Speaker 1: because they wanted me to have my cell phone in
• 19:46
  Speaker 1: order to confirm who I was who I was, to
• 19:49
  Speaker 1: get a new SIM card to put in an old
• 19:51
  Speaker 1: stub phone I had. It was this loop of of
• 19:56
  Speaker 1: that you couldn't break out of and you know, sometimes
• 19:58
  Speaker 1: I think dealing with card you're ships on the phone can.
• 20:01
  Speaker 2: Be like that.
• 20:02
  Speaker 1: And not that I'm making a joke out of it,
• 20:04
  Speaker 1: but I've been doing it a long time and certainly
• 20:07
  Speaker 1: it hasn't always been perfect, but well and and your experience.
• 20:12
  Speaker 1: And this goes with whether you're dealing with a phone
• 20:16
  Speaker 1: company or whether you're dealing with Dungeon's Toyota. The customer
• 20:19
  Speaker 1: experience is important, and we want to really leave people
• 20:23
  Speaker 1: with a an enjoyable experience of buying a car. I
• 20:29
  Speaker 1: would do that again. That's a that's where I would
• 20:31
  Speaker 1: want to send my friends. You know, I've I've called
• 20:34
  Speaker 1: it before. It's like buying a car like you're the
• 20:37
  Speaker 1: dealer's best friend. I had a friend of mine who
• 20:41
  Speaker 1: who he was a trainer and a mentor of mine
• 20:44
  Speaker 1: in the car business, who who really liked that idea.
• 20:47
  Speaker 1: And I think it really is kind of the foundation.
• 20:50
  Speaker 1: It's like if you were you know, if my best friend,
• 20:54
  Speaker 1: how am I? How are you going to sell you
• 20:56
  Speaker 1: a car?
• 20:56
  Speaker 3: I'm going to make it as simple and quick as possible,
• 20:59
  Speaker 3: give me the best steal we've got, and you know,
• 21:02
  Speaker 3: we'll take care of you.
• 21:03
  Speaker 2: For a lifetime.
• 21:05
  Speaker 1: And you know, frankly, you we live in a small
• 21:09
  Speaker 1: community and everybody is our best friend.
• 21:12
  Speaker 3: Well in a way, and you know, I do. I
• 21:14
  Speaker 3: think that's a great part of being in Bartlesville. We
• 21:17
  Speaker 3: do have a great community with so much to offer
• 21:20
  Speaker 3: us and as I mentioned, so much going on around
• 21:23
  Speaker 3: town and and always more to talk about in that way.
• 21:26
  Speaker 3: But you know, we'll get onto that next week and
• 21:30
  Speaker 3: see if we can get some folks in from the
• 21:32
  Speaker 3: Boys and Girls Club.
• 21:33
  Speaker 1: Would be great. I am so stoked. It's flow Joe,
• 21:37
  Speaker 1: who's coming.
• 21:37
  Speaker 3: Yeah, I know they have a special guest and it'll
• 21:41
  Speaker 3: be if you haven't got your tickets to this event.
• 21:44
  Speaker 3: It's such a great chance to go to the Boys
• 21:46
  Speaker 3: and Girls Club and see what they do and we'll
• 21:49
  Speaker 3: honor the student of the year and here's their speech
• 21:53
  Speaker 3: and meet some of the students. But you just you
• 21:58
  Speaker 3: just don't know how powerful that or organization is until
• 22:01
  Speaker 3: you go out there and see it. And it's one
• 22:03
  Speaker 3: day a year that we honor that that that that.
• 22:07
  Speaker 1: Every year the student of the Year gets up makes
• 22:10
  Speaker 1: a speech there. They are always so impressive. They always
• 22:17
  Speaker 1: blow you away or make you cry.
• 22:19
  Speaker 3: That's the great futures launching on December thirteenth, So if
• 22:22
  Speaker 3: you can come join me out.
• 22:24
  Speaker 1: There and we'll we'll we'll have a great day. That
• 22:28
  Speaker 1: that sounds good. And hey, you know, before we before
• 22:32
  Speaker 1: we head out bread, we probably should mention some of
• 22:35
  Speaker 1: the specials that we've got going on.
• 22:37
  Speaker 3: There are many like two nine for seventy two months
• 22:42
  Speaker 3: plus three thousand on certain twenty twenty five times. Not everyone,
• 22:46
  Speaker 3: but there's some of whom combine those on. There's other
• 22:50
  Speaker 3: interest rate specials on virtually all the toyotas right now.
• 22:54
  Speaker 1: One point nine on Tacoma's yeah, one point nine.
• 22:58
  Speaker 3: And so you can check all that out online on our.
• 23:01
  Speaker 1: Website at Dungeonstoyota dot com.
• 23:03
  Speaker 2: And we do, uh, we'll buy your vehicle too.
• 23:06
  Speaker 3: We've got a great tool online just installed the Kelly
• 23:10
  Speaker 3: Bluebook Instant cash Offer and so you're getting your evaluation
• 23:16
  Speaker 3: from Kelly blue Book and to guaranteed price that we
• 23:20
  Speaker 3: will buy your car.
• 23:21
  Speaker 1: And then you bring your vehicle in we might buy
• 23:23
  Speaker 1: it for a little bit more.
• 23:24
  Speaker 3: We confirm everything and it only takes a few minutes.
• 23:28
  Speaker 3: You answer a few questions about your vehicle and our
• 23:31
  Speaker 3: goal is to have it done in just about ten minutes. Really,
• 23:33
  Speaker 3: if there's really not much to it.
• 23:35
  Speaker 1: And you can your car a car, we're looking for inventory,
• 23:40
  Speaker 1: that's right. It's whether you want to just take cash
• 23:43
  Speaker 1: or take credit as a trade in, it's your choice.
• 23:46
  Speaker 1: And we also have some great service specials at Dungeons Toyota.
• 23:50
  Speaker 1: If you go to Dungeonstoyota dot com and navigate over
• 23:53
  Speaker 1: to our service page. We've got ten dollars off in
• 23:59
  Speaker 1: oil change which expires at the end of the month,
• 24:01
  Speaker 1: and usually we don't do oil change specials. We've got
• 24:05
  Speaker 1: an alignment special four wheel alignment for one hundred and
• 24:09
  Speaker 1: four ninety five. That's a great deal, it really is.
• 24:12
  Speaker 1: And it's probably time for you to think about changing
• 24:16
  Speaker 1: your fluids before it gets cold. I just I just
• 24:20
  Speaker 1: check them.
• 24:20
  Speaker 2: At least have them checked.
• 24:21
  Speaker 3: If we're changing your oil, we're going to top off
• 24:23
  Speaker 3: all the fluids, check the battery, braks, all that stuff.
• 24:27
  Speaker 3: Make sure you're ready to go, So bring your vehicle
• 24:29
  Speaker 3: in get it scheduled for your next oil change.
• 24:32
  Speaker 1: You can go to Dungeonstoyota dot com and make an
• 24:35
  Speaker 1: appointment or just drop in at Dungeons Toyota on Highway
• 24:38
  Speaker 1: seventy five or give us a.
• 24:40
  Speaker 2: Call at nine one, eight three three three oh nine
• 24:42
  Speaker 2: hundred
• 24:43
  Speaker 1: Folks, you have been watching and listening to our car
• 24:46
  Speaker 1: talk program with the Dungeons Family of Autos right here
• 24:49
  Speaker 1: on K one, the one you trust