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Is Customer Loyalty Dead? The New Rules of Winning Customers: Insights from Andrew Harrison-Chinn
Are consumers really becoming less loyal or are brands simply giving them fewer reasons to stay?
In this episode, we speak with Andrew Harrison-Chinn, CMO of Dragonpass, the world’s leading travel benefits platform, about the changing relationship between consumers and brands.
With more than two decades of experience across banking, loyalty and travel, Andrew explores why customers are becoming more selective about where they spend their money, the impact of subscription fatigue and the growing demand for benefits that feel immediate, relevant and genuinely useful.
We also unpack the crucial…
The skinny
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