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Is Your Care Limited by Identity?
Today’s dose connects Care + Continuity at the organizational level.
The key insight:
Boundaries are useful for operating in the world.
But they should not become the limits of care.
This is Growth Mindset++ applied to organizations.
An organization needs identity, narrative, and boundaries. But when those boundaries become fixed, the organization starts operating from “us vs them.”
Collective Intelligence emerges when an organization can use boundaries functionally while caring beyond them.
The product implication is powerful:
Treat the user as yourself.
That takes user-centricity to its…
The skinny
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