Ep. 202 Transforming Government Customer Service with New Technology
One of the greatest promises of modern technology is its ability to streamline complex, paper-based systems - cutting costs, improving access, and eliminating waste, fraud, and abuse.
These complicated systems are often the biproduct of a complicated network, like the ones you find in the Department of Labor which are handling unemployment insurance claims fifty different ways in fifty different states. Or how military members and their families often have to handle an issue when they are thousands of miles from home and might not easily have access.
This week on Feds At The Edge, we explore…
The skinny
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