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From Features to the Business: Why Digital Leaders Must Be Storytellers with Todd Purcell
How do digital banking leaders transform an organization when they don’t own the P&L, the technology, or the people?
In this episode of Next Best Action, host Alex Jimenez sits down with Todd Purcell, Senior Vice President and Head of Digital Strategy at TD Bank, to trace the evolution of digital banking, from the early days of dial-up internet to today’s AI-driven world. With more than 30 years of experience at J.P. Morgan Chase, American Express, Citi, and USAA, Todd has been at the forefront of that evolution, including helping develop and launch Chase’s first internet banking service…
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