Latest / The Human Connection Podcast
Shmuel Saklad: Building High-Performance Teams Through Two-Way Communication | Contact Center Leadership
"People are everything. They're your brand protectors—those are the people we need to support and empower so they're giving that great experience to your customers." Shmuel Saklad brings a decade of B2B contact center wisdom that most executives are ignoring: your customer experience is only as good as your employee experience, and there's no shortcut around building real human connection.
As a senior manager at Being Follow, Shmuel has watched relationships make or break entire teams. This conversation exposes the hidden cost of assumptions in the workplace, why behavioral science proves our…
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