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HubSpot Customer Agent Actions Library: pick actions, skip the API | Shipped Jun 2026
HubSpot's Customer Agent now has an Actions Library, a set of prebuilt actions the agent can run during a chat, like looking up CRM records or Shopify orders, without wiring up your own API. We cover what an action is, where to add one, the Custom API option, the lead qualifying beta, plan and credit requirements, the twenty action limit, and how coaching opportunities show you where an action is missing.
Who it's for: support leads and HubSpot admins running Customer Agent who want it to answer "where's my order" and similar questions instead of handing everything to a person.
Our research…
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