Latest / Omni Talk Retail / How FairPrice is Building the AI-Powered Grocery Store of the Future with CEO Vipul Chawla

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How FairPrice is Building the AI-Powered Grocery Store of the Future with CEO Vipul Chawla · Omni Talk Retail

• 0:00
  Hello
• 0:00
  everyone,
• 0:00
  this
• 0:00
  is
• 0:01
  Omnitalk
• 0:01
  Retail.
• 0:01
  I'm
• 0:02
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:03
  Anne
• 0:03
  Mazinga.
• 0:03
  And
• 0:04
  we
• 0:04
  are
• 0:04
  coming
• 0:04
  to
• 0:04
  you
• 0:04
  live
• 0:04
  from
• 0:05
  the
• 0:05
  Fusion
• 0:05
  Group's
• 0:06
  booth
• 0:06
  at
• 0:06
  the
• 0:06
  Consumer
• 0:07
  Goods
• 0:07
  Forum
• 0:08
  in
• 0:08
  Amsterdam.
• 0:09
  Come
• 0:09
  on
• 0:09
  by,
• 0:10
  Say
• 0:10
  hello
• 0:10
  and
• 0:11
  thanks
• 0:11
  to
• 0:11
  the
• 0:11
  Fusion
• 0:12
  Group
• 0:12
  for
• 0:12
  helping
• 0:12
  to
• 0:12
  make
• 0:12
  our
• 0:13
  coverage
• 0:13
  of
• 0:13
  the
• 0:13
  Consumer
• 0:14
  Goods
• 0:14
  Forum
• 0:15
  possible.
• 0:15
  Now,
• 0:15
  standing
• 0:16
  between
• 0:16
  us
• 0:16
  is
• 0:17
  Vipul
• 0:17
  Chawa,
• 0:18
  the
• 0:18
  CEO
• 0:18
  of
• 0:19
  the
• 0:19
  Fair
• 0:19
  Price
• 0:20
  Group.
• 0:20
  Vipul,
• 0:20
  thanks
• 0:21
  for
• 0:21
  being
• 0:21
  with
• 0:21
  us.
• 0:22
  Thanks
• 0:22
  for
• 0:22
  having
• 0:22
  me,
• 0:23
  guys.
• 0:23
  Well,
• 0:24
  Vipul,
• 0:24
  let's
• 0:25
  maybe
• 0:25
  start
• 0:25
  at
• 0:25
  the
• 0:25
  beginning.
• 0:26
  Tell
• 0:26
  us
• 0:26
  a
• 0:26
  little
• 0:26
  bit
• 0:27
  about.
• 0:27
  We
• 0:27
  know
• 0:27
  you've
• 0:27
  been
• 0:27
  a
• 0:28
  retailer
• 0:28
  for
• 0:28
  a
• 0:28
  while.
• 0:29
  Tell
• 0:30
  us
• 0:30
  about
• 0:30
  your
• 0:30
  career
• 0:31
  and
• 0:31
  also
• 0:31
  about
• 0:31
  Fair
• 0:32
  Price
• 0:32
  for
• 0:32
  any
• 0:33
  people
• 0:33
  in
• 0:33
  our
• 0:33
  audience
• 0:33
  listening
• 0:34
  who
• 0:34
  might
• 0:34
  not
• 0:35
  be
• 0:35
  familiar
• 0:35
  with
• 0:35
  the
• 0:35
  brand.
• 0:36
  Absolutely.
• 0:36
  Well,
• 0:36
  thanks
• 0:37
  for
• 0:37
  having
• 0:37
  me,
• 0:37
  guys.
• 0:38
  So
• 0:38
  I
• 0:39
  spent
• 0:39
  20
• 0:39
  years
• 0:39
  with
• 0:40
  Unilever.
• 0:40
  I
• 0:41
  spent
• 0:41
  another
• 0:41
  11
• 0:42
  years
• 0:42
  with
• 0:42
  Yum
• 0:42
  Brands,
• 0:43
  you
• 0:43
  know,
• 0:43
  brands
• 0:43
  which
• 0:44
  KFC
• 0:44
  and
• 0:44
  Pizza
• 0:45
  Hut
• 0:45
  and
• 0:46
  the
• 0:46
  last
• 0:47
  few
• 0:47
  years
• 0:47
  in
• 0:47
  the
• 0:48
  Fair
• 0:48
  Price
• 0:48
  Group
• 0:49
  which
• 0:49
  is
• 0:49
  a
• 0:49
  multi
• 0:50
  format
• 0:50
  retailer
• 0:51
  in
• 0:51
  Singapore.
• 0:52
  Predominantly
• 0:53
  in
• 0:53
  Singapore.
• 0:54
  We
• 0:54
  have
• 0:54
  a
• 0:54
  little
• 0:54
  exposure
• 0:55
  outside
• 0:55
  of
• 0:55
  it,
• 0:55
  but
• 0:55
  largely,
• 0:56
  I
• 0:56
  would
• 0:56
  say
• 0:56
  Singapore
• 0:57
  multi
• 0:58
  format.
• 0:58
  We've
• 0:59
  got
• 0:59
  all
• 1:00
  the
• 1:00
  big
• 1:00
  box
• 1:00
  formats
• 1:01
  you
• 1:01
  can
• 1:01
  think
• 1:01
  of.
• 1:01
  Supermarkets,
• 1:02
  hypermarkets,
• 1:03
  convenience
• 1:04
  stores,
• 1:04
  pharmacies.
• 1:05
  We
• 1:06
  have
• 1:06
  an
• 1:06
  E
• 1:06
  commerce
• 1:07
  business,
• 1:07
  we
• 1:08
  have
• 1:08
  an
• 1:09
  own
• 1:09
  brands,
• 1:09
  private
• 1:10
  label
• 1:10
  business,
• 1:11
  a
• 1:11
  loyalty
• 1:11
  program,
• 1:12
  a
• 1:13
  food
• 1:13
  services
• 1:13
  business.
• 1:14
  And
• 1:15
  then
• 1:15
  more
• 1:15
  recently
• 1:16
  about
• 1:16
  two
• 1:16
  and
• 1:17
  a
• 1:17
  half,
• 1:17
  well
• 1:17
  almost
• 1:17
  three
• 1:18
  years
• 1:18
  ago
• 1:18
  we
• 1:18
  started
• 1:18
  a
• 1:19
  digital
• 1:19
  only
• 1:19
  bank.
• 1:21
  A
• 1:21
  bank?
• 1:21
  Digital
• 1:21
  only
• 1:22
  bank?
• 1:22
  Yeah.
• 1:23
  So
• 1:24
  we
• 1:24
  thought
• 1:24
  we
• 1:24
  didn't
• 1:24
  have
• 1:24
  enough
• 1:25
  work
• 1:25
  to
• 1:25
  do
• 1:25
  so
• 1:25
  we
• 1:25
  started
• 1:25
  a
• 1:26
  bank.
• 1:28
  Didn't
• 1:28
  have
• 1:28
  enough
• 1:28
  hats
• 1:28
  to
• 1:28
  wear.
• 1:29
  So
• 1:29
  that's
• 1:29
  what
• 1:30
  I
• 1:30
  support
• 1:30
  in
• 1:31
  Singapore.
• 1:31
  Wow.
• 1:31
  All
• 1:32
  right,
• 1:32
  so
• 1:32
  what
• 1:32
  brings
• 1:32
  you
• 1:32
  to
• 1:32
  cgf?
• 1:33
  Have
• 1:33
  you
• 1:34
  been
• 1:34
  here
• 1:34
  before?
• 1:34
  What
• 1:34
  brings
• 1:35
  you
• 1:35
  this
• 1:35
  time?
• 1:36
  Yeah,
• 1:36
  no,
• 1:36
  We've
• 1:37
  been
• 1:37
  members
• 1:37
  of
• 1:37
  CGF
• 1:38
  for
• 1:38
  a
• 1:38
  long
• 1:38
  time
• 1:38
  as
• 1:39
  a
• 1:39
  company
• 1:39
  and
• 1:39
  it
• 1:40
  was
• 1:40
  a
• 1:40
  privilege
• 1:40
  to
• 1:40
  be
• 1:41
  able
• 1:41
  to
• 1:41
  join
• 1:41
  the
• 1:41
  board
• 1:41
  three
• 1:42
  years
• 1:42
  ago.
• 1:42
  Okay.
• 1:44
  What
• 1:45
  brings
• 1:45
  us
• 1:45
  here
• 1:46
  really
• 1:46
  is
• 1:47
  it's
• 1:47
  an
• 1:48
  incredible
• 1:48
  opportunity
• 1:49
  to
• 1:50
  interact
• 1:50
  with
• 1:51
  like
• 1:51
  minded
• 1:52
  retailers.
• 1:53
  And
• 1:53
  retailers
• 1:54
  are
• 1:54
  predominantly
• 1:55
  quite
• 1:55
  lonely
• 1:56
  and
• 1:57
  usually
• 1:57
  single
• 1:57
  country
• 1:58
  operations.
• 1:59
  So
• 1:59
  the
• 1:59
  fact
• 1:59
  that
• 1:59
  we
• 1:59
  have
• 2:00
  the
• 2:00
  ability
• 2:00
  to
• 2:01
  meet
• 2:01
  each
• 2:01
  other
• 2:01
  and
• 2:01
  talk
• 2:02
  to
• 2:02
  each
• 2:02
  other
• 2:02
  and
• 2:02
  sometimes
• 2:03
  struggle
• 2:03
  together
• 2:03
  on
• 2:04
  issues
• 2:04
  that
• 2:05
  we
• 2:05
  are
• 2:05
  facing
• 2:05
  is
• 2:06
  very
• 2:06
  powerful.
• 2:07
  Also,
• 2:08
  I
• 2:08
  think
• 2:08
  retailers
• 2:09
  do
• 2:09
  need
• 2:09
  to
• 2:10
  have
• 2:10
  more
• 2:10
  friends.
• 2:11
  So
• 2:12
  it's
• 2:12
  an
• 2:12
  opportunity
• 2:13
  for
• 2:13
  us
• 2:13
  to
• 2:13
  make
• 2:13
  friends
• 2:14
  and
• 2:14
  of
• 2:15
  course
• 2:15
  our
• 2:15
  dear
• 2:15
  manufacturer
• 2:16
  CPG
• 2:17
  friends
• 2:17
  who
• 2:17
  do
• 2:18
  also
• 2:18
  turn
• 2:18
  up
• 2:18
  to
• 2:18
  these
• 2:18
  meetings.
• 2:19
  So
• 2:19
  it's
• 2:20
  an
• 2:20
  opportunity
• 2:20
  I
• 2:20
  think
• 2:20
  to
• 2:21
  get
• 2:21
  a
• 2:21
  lot
• 2:22
  of
• 2:22
  best
• 2:22
  practice
• 2:23
  learning
• 2:23
  and
• 2:23
  sharing,
• 2:24
  but
• 2:24
  also
• 2:25
  to
• 2:25
  know
• 2:26
  who
• 2:26
  to
• 2:26
  pick
• 2:26
  up
• 2:27
  the
• 2:27
  phone
• 2:27
  and
• 2:28
  talk
• 2:28
  to
• 2:28
  when
• 2:29
  you're
• 2:29
  struggling
• 2:29
  on
• 2:30
  an
• 2:30
  issue
• 2:30
  back
• 2:30
  in
• 2:30
  your
• 2:30
  own
• 2:31
  country
• 2:31
  and
• 2:31
  markets.
• 2:32
  And
• 2:32
  I
• 2:32
  think
• 2:32
  those
• 2:32
  two
• 2:33
  reasons
• 2:33
  are
• 2:34
  what
• 2:34
  brings
• 2:34
  us
• 2:34
  back
• 2:34
  to
• 2:35
  the
• 2:35
  CGF
• 2:35
  again
• 2:35
  and
• 2:36
  again
• 2:36
  with
• 2:36
  our
• 2:36
  team.
• 2:36
  So
• 2:37
  we
• 2:37
  bring
• 2:37
  a
• 2:37
  pretty
• 2:37
  large
• 2:37
  team
• 2:38
  because
• 2:39
  we
• 2:39
  want
• 2:39
  to,
• 2:39
  you
• 2:39
  know,
• 2:40
  we
• 2:40
  want
• 2:40
  to
• 2:40
  learn.
• 2:41
  Yeah,
• 2:41
  well,
• 2:42
  it
• 2:42
  makes
• 2:42
  sense.
• 2:42
  It
• 2:43
  seems
• 2:43
  like
• 2:43
  you
• 2:43
  get
• 2:43
  along
• 2:44
  swimmingly
• 2:44
  with
• 2:45
  some
• 2:45
  of
• 2:45
  the
• 2:45
  other
• 2:45
  people
• 2:45
  on
• 2:46
  the
• 2:46
  board
• 2:46
  that
• 2:46
  we've
• 2:47
  met
• 2:47
  with
• 2:47
  in
• 2:47
  the
• 2:47
  past.
• 2:49
  Well,
• 2:49
  I
• 2:50
  have
• 2:50
  a
• 2:50
  question
• 2:51
  specifically
• 2:52
  about
• 2:52
  Fair
• 2:52
  Price
• 2:53
  Group.
• 2:54
  You
• 2:54
  already
• 2:54
  gave
• 2:54
  one
• 2:55
  answer,
• 2:55
  that
• 2:55
  you
• 2:56
  started
• 2:56
  a
• 2:56
  whole
• 2:56
  bank
• 2:57
  industry,
• 2:57
  but
• 2:59
  how
• 2:59
  are
• 2:59
  you
• 2:59
  working
• 2:59
  to
• 3:00
  accommodate
• 3:00
  kind
• 3:01
  of
• 3:01
  the
• 3:01
  growing
• 3:01
  digital
• 3:02
  needs
• 3:02
  of
• 3:03
  the
• 3:03
  consumer
• 3:04
  right
• 3:04
  now?
• 3:05
  Yeah,
• 3:05
  so
• 3:05
  we,
• 3:05
  you
• 3:06
  know,
• 3:06
  in
• 3:06
  the
• 3:06
  Fair
• 3:06
  Price
• 3:07
  Group,
• 3:07
  as
• 3:07
  we
• 3:07
  look
• 3:07
  at
• 3:08
  our
• 3:08
  customers,
• 3:09
  just
• 3:09
  to
• 3:09
  give
• 3:09
  you
• 3:09
  a
• 3:09
  little
• 3:10
  bit
• 3:10
  of
• 3:10
  context,
• 3:10
  Singapore
• 3:11
  is
• 3:11
  a
• 3:11
  small
• 3:12
  country
• 3:12
  with
• 3:12
  about
• 3:13
  little
• 3:13
  less
• 3:13
  than
• 3:13
  6
• 3:14
  million
• 3:14
  people.
• 3:14
  Okay,
• 3:15
  so
• 3:15
  it's
• 3:15
  a
• 3:16
  small
• 3:16
  country,
• 3:16
  it's
• 3:16
  an
• 3:16
  island.
• 3:17
  And
• 3:18
  that,
• 3:19
  you
• 3:19
  know,
• 3:19
  men,
• 3:19
  women,
• 3:20
  children.
• 3:20
  So
• 3:20
  6
• 3:21
  million
• 3:21
  people
• 3:22
  in
• 3:22
  total,
• 3:23
  1
• 3:23
  million
• 3:23
  customers
• 3:24
  interact
• 3:24
  with
• 3:24
  our
• 3:25
  brand
• 3:25
  every
• 3:25
  day.
• 3:26
  So
• 3:26
  we
• 3:27
  have
• 3:27
  a
• 3:27
  fairly
• 3:27
  ubiquitous
• 3:28
  presence
• 3:28
  in
• 3:28
  the
• 3:29
  country.
• 3:29
  And
• 3:29
  that's
• 3:29
  digital,
• 3:30
  grocery
• 3:30
  and
• 3:31
  in
• 3:31
  store.
• 3:31
  Yeah,
• 3:32
  across.
• 3:32
  Across
• 3:33
  our
• 3:33
  spectrum.
• 3:33
  So
• 3:34
  grocery,
• 3:34
  digital,
• 3:35
  in
• 3:35
  store,
• 3:36
  food
• 3:36
  services,
• 3:36
  and
• 3:36
  so
• 3:36
  on.
• 3:39
  So
• 3:40
  a
• 3:40
  million
• 3:40
  every
• 3:40
  day.
• 3:41
  A
• 3:41
  million
• 3:41
  customers
• 3:42
  or
• 3:42
  1:6
• 3:43
  interacts
• 3:43
  with
• 3:43
  us
• 3:43
  every
• 3:43
  day.
• 3:44
  So
• 3:44
  we
• 3:45
  have
• 3:45
  a
• 3:45
  fairly
• 3:47
  presence.
• 3:48
  Now
• 3:48
  7
• 3:48
  in
• 3:49
  10
• 3:50
  have
• 3:50
  a
• 3:51
  digital
• 3:51
  interaction
• 3:52
  with
• 3:52
  us,
• 3:53
  which
• 3:54
  means
• 3:54
  that
• 3:54
  the
• 3:54
  whole
• 3:55
  digital
• 3:55
  penetration
• 3:56
  of
• 3:56
  the
• 3:56
  country
• 3:57
  is
• 3:57
  becoming
• 3:57
  quite
• 3:58
  significant.
• 3:58
  But
• 3:59
  then
• 3:59
  when
• 3:59
  you
• 3:59
  drill
• 3:59
  down
• 4:00
  a
• 4:00
  little
• 4:00
  further,
• 4:00
  when
• 4:00
  you
• 4:01
  look
• 4:01
  at
• 4:01
  habits,
• 4:01
  you
• 4:01
  will
• 4:01
  find
• 4:02
  a
• 4:02
  customer
• 4:02
  of
• 4:02
  Fairprice
• 4:03
  would
• 4:03
  typically
• 4:03
  come
• 4:04
  into
• 4:04
  our
• 4:04
  physical
• 4:04
  store
• 4:05
  three
• 4:05
  times
• 4:06
  and
• 4:06
  use
• 4:06
  our
• 4:07
  digital
• 4:07
  store
• 4:07
  once.
• 4:09
  But
• 4:09
  yet
• 4:09
  7
• 4:10
  in
• 4:10
  10
• 4:10
  interactions
• 4:11
  have
• 4:12
  a
• 4:12
  digital
• 4:12
  component
• 4:13
  in
• 4:13
  them.
• 4:13
  And
• 4:13
  the
• 4:13
  digital
• 4:13
  component
• 4:14
  could
• 4:14
  be
• 4:15
  you
• 4:15
  came
• 4:15
  to
• 4:15
  a
• 4:16
  store
• 4:16
  but
• 4:16
  paid
• 4:16
  through
• 4:17
  the
• 4:17
  app.
• 4:17
  Okay.
• 4:18
  You
• 4:18
  used
• 4:19
  our
• 4:19
  scan
• 4:19
  and
• 4:19
  go
• 4:20
  program,
• 4:20
  you
• 4:20
  used
• 4:20
  our
• 4:21
  self
• 4:21
  checkout
• 4:21
  program,
• 4:23
  you
• 4:23
  interacted
• 4:24
  with
• 4:24
  our
• 4:24
  loyalty
• 4:24
  program,
• 4:25
  etc.
• 4:26
  So
• 4:26
  the
• 4:26
  whole
• 4:26
  omnichannel
• 4:27
  behavior
• 4:28
  is
• 4:28
  becoming
• 4:28
  very
• 4:29
  real
• 4:29
  in
• 4:30
  our
• 4:30
  business
• 4:30
  and
• 4:30
  we're
• 4:31
  realizing
• 4:31
  that
• 4:32
  there's
• 4:32
  a
• 4:32
  lot
• 4:32
  of
• 4:32
  power
• 4:33
  in
• 4:33
  it.
• 4:33
  And
• 4:33
  as
• 4:34
  customers
• 4:34
  move
• 4:34
  to
• 4:35
  the
• 4:35
  omnichannel
• 4:36
  engagement,
• 4:36
  their
• 4:37
  spends
• 4:38
  increase
• 4:39
  and
• 4:39
  our
• 4:40
  understanding
• 4:40
  of
• 4:41
  their
• 4:41
  behavior
• 4:41
  gets
• 4:42
  so
• 4:42
  much
• 4:42
  better.
• 4:43
  So
• 4:44
  that's
• 4:44
  a
• 4:44
  huge
• 4:44
  opportunity
• 4:45
  for
• 4:45
  us
• 4:45
  and
• 4:45
  we're
• 4:46
  investing
• 4:46
  behind
• 4:47
  it
• 4:47
  big
• 4:47
  time.
• 4:47
  Got
• 4:48
  it.
• 4:48
  Got
• 4:48
  it.
• 4:48
  I'm
• 4:48
  curious
• 4:48
  too.
• 4:49
  Are
• 4:50
  there
• 4:50
  any
• 4:50
  technologies
• 4:50
  you
• 4:51
  would
• 4:51
  call
• 4:51
  out
• 4:51
  for
• 4:51
  the
• 4:51
  audience
• 4:52
  here,
• 4:53
  back
• 4:53
  home,
• 4:53
  or
• 4:53
  either
• 4:54
  at
• 4:54
  the
• 4:54
  conference
• 4:55
  that
• 4:56
  you
• 4:56
  found
• 4:56
  particular
• 4:56
  success
• 4:57
  with,
• 4:57
  or
• 4:57
  are
• 4:57
  there
• 4:57
  any
• 4:58
  technologies
• 4:58
  that
• 4:58
  you're
• 4:58
  particularly
• 4:59
  excited
• 4:59
  about
• 5:00
  going
• 5:00
  forward
• 5:00
  to
• 5:00
  help
• 5:01
  improve
• 5:01
  things?
• 5:02
  Yeah,
• 5:02
  so
• 5:02
  we
• 5:02
  are
• 5:03
  currently
• 5:03
  working
• 5:03
  on
• 5:04
  what
• 5:04
  we
• 5:04
  call
• 5:04
  a
• 5:04
  store
• 5:05
  of
• 5:05
  the
• 5:05
  future
• 5:05
  project.
• 5:06
  And
• 5:06
  we
• 5:07
  looked
• 5:07
  at
• 5:07
  the
• 5:07
  customer
• 5:08
  pain
• 5:08
  points
• 5:09
  and
• 5:09
  I'M
• 5:09
  going
• 5:09
  to
• 5:09
  describe
• 5:10
  the
• 5:10
  store
• 5:10
  of
• 5:10
  the
• 5:10
  future
• 5:11
  and
• 5:11
  if
• 5:11
  you
• 5:11
  come
• 5:11
  to
• 5:12
  Singapore
• 5:12
  in
• 5:12
  August,
• 5:13
  you
• 5:13
  can
• 5:13
  experience
• 5:13
  it
• 5:14
  yourself
• 5:14
  because
• 5:14
  we're
• 5:14
  building
• 5:14
  it.
• 5:15
  So
• 5:15
  the
• 5:15
  customer
• 5:16
  pain
• 5:16
  points
• 5:16
  are.
• 5:17
  Customer
• 5:17
  comes
• 5:17
  to
• 5:17
  our
• 5:18
  store
• 5:18
  and
• 5:18
  is
• 5:19
  looking
• 5:19
  around
• 5:19
  for
• 5:20
  where
• 5:21
  to
• 5:21
  find
• 5:22
  eggs
• 5:22
  or
• 5:22
  milk
• 5:23
  or
• 5:24
  a
• 5:24
  certain
• 5:24
  type
• 5:24
  of
• 5:25
  biscuit
• 5:25
  or
• 5:25
  whatever
• 5:25
  it
• 5:26
  is.
• 5:26
  So
• 5:26
  searching
• 5:27
  for
• 5:27
  products
• 5:27
  is
• 5:28
  a
• 5:28
  customer
• 5:28
  pain
• 5:28
  point.
• 5:29
  When
• 5:29
  you
• 5:29
  come
• 5:29
  to
• 5:29
  a
• 5:29
  store,
• 5:30
  then
• 5:30
  they
• 5:31
  want
• 5:31
  to
• 5:31
  make
• 5:31
  sure
• 5:32
  they
• 5:32
  get
• 5:32
  the
• 5:32
  right
• 5:32
  promotional
• 5:33
  ideas
• 5:33
  and
• 5:34
  activities
• 5:34
  so
• 5:35
  they
• 5:35
  don't
• 5:35
  want
• 5:35
  to
• 5:35
  miss
• 5:35
  out
• 5:36
  on
• 5:36
  a
• 5:36
  promotional
• 5:36
  activity.
• 5:37
  That's
• 5:37
  the
• 5:38
  second
• 5:38
  pain
• 5:38
  point.
• 5:39
  The
• 5:39
  third
• 5:39
  pain
• 5:40
  point
• 5:40
  is
• 5:41
  as
• 5:41
  you're
• 5:42
  going
• 5:42
  through
• 5:42
  the
• 5:42
  store,
• 5:43
  if
• 5:43
  I
• 5:43
  buy
• 5:44
  this,
• 5:44
  will
• 5:44
  I
• 5:44
  also
• 5:44
  get
• 5:45
  a
• 5:45
  benefit
• 5:45
  on
• 5:45
  something
• 5:46
  else?
• 5:46
  And
• 5:47
  the
• 5:47
  fourth
• 5:47
  is
• 5:48
  at
• 5:48
  checkout.
• 5:49
  I
• 5:49
  don't
• 5:49
  want
• 5:49
  to
• 5:49
  queue
• 5:50
  up.
• 5:50
  I
• 5:50
  want
• 5:51
  to
• 5:51
  be
• 5:51
  able
• 5:51
  to
• 5:51
  get
• 5:51
  out
• 5:51
  as
• 5:52
  fast
• 5:52
  as
• 5:52
  I
• 5:52
  can.
• 5:53
  So
• 5:54
  here's
• 5:54
  how
• 5:54
  we
• 5:54
  are
• 5:54
  now
• 5:54
  describing
• 5:55
  the
• 5:55
  journey
• 5:56
  going
• 5:56
  forward.
• 5:56
  A
• 5:56
  customer
• 5:57
  will
• 5:57
  walk
• 5:57
  into
• 5:57
  our
• 5:57
  store.
• 5:58
  They'll
• 5:58
  take
• 5:59
  the
• 5:59
  trolley.
• 6:00
  There
• 6:00
  is
• 6:00
  an
• 6:00
  equivalent
• 6:00
  of
• 6:01
  an
• 6:01
  iPad
• 6:01
  on
• 6:01
  the
• 6:01
  trolley.
• 6:02
  If
• 6:02
  you
• 6:03
  scan
• 6:03
  your.
• 6:04
  Your
• 6:04
  Fair
• 6:04
  Price
• 6:05
  app,
• 6:05
  we
• 6:05
  know
• 6:06
  your
• 6:06
  purchase
• 6:06
  history,
• 6:07
  so
• 6:07
  we
• 6:07
  know
• 6:08
  what
• 6:08
  you
• 6:08
  buy.
• 6:09
  So
• 6:09
  we
• 6:09
  can
• 6:09
  start
• 6:09
  prompting
• 6:10
  you,
• 6:10
  saying,
• 6:10
  we
• 6:10
  know
• 6:11
  you
• 6:11
  buy.
• 6:11
  3
• 6:11
  out
• 6:11
  of
• 6:12
  4
• 6:12
  occasions
• 6:12
  you
• 6:12
  buy,
• 6:13
  let's
• 6:13
  make
• 6:13
  it
• 6:13
  up
• 6:13
  eggs,
• 6:14
  right?
• 6:15
  So
• 6:15
  then
• 6:15
  you
• 6:16
  say,
• 6:16
  where
• 6:16
  do
• 6:16
  I
• 6:16
  find
• 6:16
  the
• 6:17
  eggs?
• 6:17
  You
• 6:17
  press
• 6:18
  a
• 6:18
  button,
• 6:18
  the
• 6:18
  trolley
• 6:19
  will
• 6:19
  navigate
• 6:20
  you
• 6:20
  like
• 6:20
  Google
• 6:21
  Maps
• 6:21
  to
• 6:22
  where
• 6:22
  the
• 6:22
  eggs
• 6:22
  are
• 6:22
  in
• 6:22
  the
• 6:23
  store,
• 6:23
  right?
• 6:23
  And
• 6:24
  just
• 6:24
  to
• 6:24
  make
• 6:24
  sure
• 6:24
  you
• 6:24
  don't
• 6:25
  miss
• 6:25
  it,
• 6:25
  when
• 6:25
  you
• 6:25
  arrive
• 6:25
  in
• 6:26
  front
• 6:26
  of
• 6:26
  the
• 6:26
  eggs,
• 6:26
  the
• 6:27
  electronic
• 6:27
  shelf
• 6:28
  level
• 6:28
  will
• 6:28
  start
• 6:28
  blinking
• 6:28
  lights
• 6:29
  up,
• 6:29
  saying,
• 6:29
  you
• 6:30
  arrived,
• 6:30
  right?
• 6:31
  As
• 6:31
  you
• 6:31
  walk
• 6:31
  through
• 6:32
  the
• 6:32
  store,
• 6:32
  you
• 6:32
  will
• 6:33
  also
• 6:33
  be
• 6:33
  guided
• 6:33
  on
• 6:34
  various
• 6:34
  promotional
• 6:35
  activities
• 6:35
  that
• 6:35
  are
• 6:35
  happening
• 6:36
  so
• 6:36
  that
• 6:36
  you
• 6:36
  don't
• 6:36
  miss
• 6:36
  anything.
• 6:37
  So
• 6:37
  that's
• 6:38
  the
• 6:38
  second.
• 6:38
  The
• 6:39
  third
• 6:39
  is
• 6:39
  once
• 6:39
  you
• 6:40
  bought,
• 6:40
  let's
• 6:40
  say,
• 6:40
  eggs,
• 6:41
  maybe
• 6:41
  you
• 6:41
  want
• 6:41
  to
• 6:41
  buy
• 6:42
  bread.
• 6:42
  So
• 6:42
  let's
• 6:43
  tell
• 6:43
  you
• 6:43
  where
• 6:43
  the
• 6:43
  bread
• 6:43
  is,
• 6:44
  let's
• 6:44
  tell
• 6:44
  you
• 6:44
  where
• 6:44
  the
• 6:45
  milk
• 6:45
  is,
• 6:45
  and
• 6:45
  so
• 6:45
  on.
• 6:46
  So
• 6:46
  that's.
• 6:46
  And
• 6:47
  the
• 6:47
  last
• 6:47
  is
• 6:47
  you
• 6:48
  do
• 6:48
  not
• 6:48
  have
• 6:48
  to
• 6:48
  go
• 6:48
  to
• 6:49
  a
• 6:49
  checkout
• 6:49
  counter.
• 6:50
  You
• 6:50
  can
• 6:50
  check
• 6:50
  out
• 6:50
  on
• 6:51
  your
• 6:51
  trolley
• 6:51
  and
• 6:52
  goodbye.
• 6:53
  So
• 6:54
  the
• 6:54
  store
• 6:54
  of
• 6:54
  the
• 6:54
  future
• 6:55
  is
• 6:56
  through.
• 6:56
  The
• 6:56
  customer
• 6:57
  journey
• 6:58
  is
• 6:58
  something
• 6:58
  that
• 6:59
  we're
• 6:59
  going
• 6:59
  to
• 6:59
  pilot
• 6:59
  in
• 7:00
  a
• 7:00
  couple
• 7:00
  of
• 7:00
  months.
• 7:01
  So
• 7:01
  that's
• 7:01
  one
• 7:01
  part
• 7:02
  of
• 7:02
  the
• 7:02
  application
• 7:03
  of
• 7:03
  technology,
• 7:03
  making
• 7:04
  the
• 7:04
  experience
• 7:05
  easier
• 7:05
  for
• 7:05
  our
• 7:06
  customers.
• 7:06
  Right.
• 7:07
  The
• 7:07
  second
• 7:07
  is
• 7:08
  our
• 7:08
  store,
• 7:09
  our
• 7:09
  store
• 7:10
  managers.
• 7:11
  Our
• 7:11
  belief
• 7:12
  is
• 7:12
  that
• 7:12
  the
• 7:13
  customer
• 7:13
  experience
• 7:13
  will
• 7:14
  never
• 7:14
  exceed
• 7:15
  that
• 7:15
  of
• 7:15
  your
• 7:16
  own
• 7:16
  team
• 7:16
  member.
• 7:17
  So
• 7:17
  if
• 7:17
  your
• 7:17
  team
• 7:17
  member
• 7:17
  finds
• 7:18
  it
• 7:18
  clunky,
• 7:18
  how
• 7:19
  will
• 7:19
  the
• 7:19
  customer
• 7:19
  find
• 7:20
  it?
• 7:20
  Easy.
• 7:20
  That's
• 7:20
  really
• 7:21
  good.
• 7:21
  We're
• 7:21
  working
• 7:22
  on
• 7:22
  a
• 7:22
  program
• 7:23
  which
• 7:23
  is
• 7:23
  Genai
• 7:24
  enabled
• 7:24
  called
• 7:25
  Grocer
• 7:25
  Genie,
• 7:26
  where
• 7:26
  it's
• 7:26
  basically
• 7:27
  a
• 7:27
  genie
• 7:28
  in
• 7:28
  your
• 7:28
  pocket.
• 7:29
  A
• 7:29
  store
• 7:29
  manager
• 7:30
  now
• 7:30
  can
• 7:30
  use
• 7:30
  this
• 7:31
  to
• 7:31
  figure
• 7:31
  out
• 7:32
  who's
• 7:32
  come
• 7:32
  to
• 7:32
  work,
• 7:34
  where
• 7:34
  they
• 7:34
  need
• 7:34
  to
• 7:35
  assign
• 7:35
  staff,
• 7:35
  where
• 7:36
  they
• 7:36
  need
• 7:36
  to
• 7:36
  move
• 7:36
  people
• 7:37
  around,
• 7:37
  has
• 7:37
  there
• 7:38
  been
• 7:38
  a
• 7:38
  spillage
• 7:38
  on
• 7:38
  the
• 7:38
  floor,
• 7:39
  let's
• 7:39
  fix
• 7:39
  it,
• 7:39
  etc.
• 7:40
  So
• 7:40
  the
• 7:40
  grocer
• 7:40
  genie
• 7:41
  and
• 7:41
  the
• 7:41
  third
• 7:42
  is
• 7:42
  vision
• 7:42
  AI.
• 7:43
  We're
• 7:43
  going
• 7:43
  to
• 7:43
  put
• 7:44
  cameras
• 7:44
  in
• 7:44
  our
• 7:44
  store
• 7:45
  which
• 7:45
  will
• 7:45
  help
• 7:46
  tell
• 7:46
  our
• 7:47
  store
• 7:47
  managers
• 7:47
  and
• 7:47
  then
• 7:48
  our
• 7:48
  supply
• 7:48
  chain,
• 7:49
  are
• 7:49
  we
• 7:49
  running
• 7:49
  out
• 7:49
  of
• 7:49
  apples
• 7:50
  or
• 7:50
  oranges
• 7:51
  or
• 7:51
  milk
• 7:52
  or
• 7:52
  whatever
• 7:52
  it
• 7:52
  is.
• 7:52
  So
• 7:53
  all
• 7:53
  of
• 7:53
  this
• 7:53
  stuff,
• 7:54
  interestingly,
• 7:54
  these
• 7:54
  technologies
• 7:55
  are
• 7:55
  all
• 7:55
  available
• 7:56
  in
• 7:56
  the
• 7:56
  world,
• 7:57
  but
• 7:57
  putting
• 7:57
  them
• 7:57
  all
• 7:58
  together
• 7:58
  into
• 7:59
  one
• 7:59
  experience
• 8:00
  is
• 8:00
  what
• 8:00
  we
• 8:01
  are
• 8:01
  going
• 8:01
  to
• 8:01
  test
• 8:01
  out
• 8:01
  as
• 8:02
  what
• 8:02
  we
• 8:02
  call
• 8:02
  the
• 8:02
  store
• 8:03
  of
• 8:03
  the
• 8:03
  future
• 8:04
  by
• 8:04
  August.
• 8:04
  So
• 8:04
  if
• 8:04
  you
• 8:05
  guys
• 8:05
  want
• 8:05
  to
• 8:05
  swing
• 8:05
  by
• 8:05
  Singapore
• 8:06
  in
• 8:06
  August,
• 8:06
  come
• 8:07
  and
• 8:07
  take
• 8:07
  a
• 8:07
  look
• 8:07
  at
• 8:07
  that
• 8:07
  store.
• 8:08
  Singapore
• 8:08
  in
• 8:09
  August
• 8:09
  sounds
• 8:09
  hot.
• 8:10
  It
• 8:11
  is
• 8:11
  hot.
• 8:12
  It's
• 8:12
  hot.
• 8:12
  It's
• 8:13
  hot.
• 8:13
  Stories
• 8:14
  of
• 8:14
  the
• 8:14
  year.
• 8:14
  Yes,
• 8:15
  for
• 8:15
  sure.
• 8:15
  Store
• 8:16
  of
• 8:16
  the
• 8:16
  future.
• 8:16
  That's
• 8:16
  our
• 8:16
  specialty.
• 8:17
  And
• 8:17
  we
• 8:17
  got
• 8:17
  to
• 8:18
  go
• 8:18
  check
• 8:18
  that
• 8:18
  out.
• 8:18
  Okay,
• 8:18
  so
• 8:19
  one
• 8:19
  quick
• 8:19
  question.
• 8:20
  How
• 8:20
  much
• 8:20
  of
• 8:21
  how
• 8:21
  much
• 8:22
  are
• 8:22
  you
• 8:22
  using
• 8:22
  AI
• 8:23
  in
• 8:24
  your
• 8:24
  store
• 8:24
  of
• 8:24
  the
• 8:24
  future?
• 8:25
  So
• 8:25
  everything
• 8:25
  that
• 8:26
  I
• 8:26
  described
• 8:26
  to
• 8:27
  you
• 8:27
  is
• 8:27
  powered
• 8:28
  by
• 8:28
  AI?
• 8:28
  For
• 8:29
  example,
• 8:29
  the
• 8:29
  trolley
• 8:30
  that
• 8:30
  I
• 8:30
  talked
• 8:30
  about
• 8:31
  is
• 8:31
  a
• 8:32
  self
• 8:32
  learning.
• 8:32
  It'll
• 8:33
  keep
• 8:33
  learning
• 8:33
  with
• 8:33
  experience.
• 8:34
  So
• 8:35
  where
• 8:36
  to
• 8:36
  stack
• 8:36
  the
• 8:36
  products,
• 8:37
  where
• 8:37
  to
• 8:37
  run
• 8:38
  the
• 8:38
  promotional
• 8:38
  programs
• 8:39
  which
• 8:39
  are
• 8:40
  working
• 8:40
  better
• 8:40
  than
• 8:40
  the
• 8:41
  others,
• 8:41
  the
• 8:41
  whole
• 8:42
  checkout.
• 8:42
  So
• 8:42
  everything
• 8:43
  that
• 8:43
  I
• 8:43
  described
• 8:44
  is
• 8:44
  powered
• 8:45
  by
• 8:45
  Genai.
• 8:46
  And
• 8:46
  what
• 8:46
  about
• 8:47
  customer
• 8:47
  facing?
• 8:49
  Will
• 8:49
  that
• 8:49
  store
• 8:49
  include
• 8:50
  any
• 8:50
  customer
• 8:51
  facing
• 8:51
  AI
• 8:51
  applications?
• 8:53
  Everything
• 8:53
  that
• 8:53
  I
• 8:54
  described
• 8:54
  actually
• 8:54
  is
• 8:55
  customer
• 8:55
  facing.
• 8:56
  Okay,
• 8:56
  so
• 8:56
  like
• 8:56
  when
• 8:56
  I'm
• 8:57
  searching
• 8:57
  for
• 8:57
  something
• 8:58
  it's
• 8:58
  gonna
• 8:58
  be
• 8:58
  using,
• 8:59
  I
• 8:59
  could
• 8:59
  search
• 8:59
  like
• 9:00
  in
• 9:00
  a,
• 9:00
  in
• 9:01
  a
• 9:01
  large
• 9:01
  language
• 9:01
  search.
• 9:02
  Absolutely.
• 9:03
  And
• 9:04
  if
• 9:04
  you
• 9:04
  have
• 9:04
  other
• 9:04
  questions,
• 9:04
  for
• 9:05
  example,
• 9:05
  you
• 9:05
  want
• 9:05
  to
• 9:05
  figure
• 9:06
  out
• 9:06
  how
• 9:06
  many
• 9:06
  calories
• 9:07
  on
• 9:07
  the
• 9:07
  products
• 9:07
  that
• 9:08
  you're
• 9:08
  buying
• 9:09
  or
• 9:09
  where
• 9:09
  it
• 9:09
  has
• 9:10
  come
• 9:10
  from,
• 9:10
  all
• 9:10
  of
• 9:11
  that
• 9:11
  can
• 9:11
  ask
• 9:11
  those
• 9:12
  types
• 9:12
  of
• 9:12
  questions.
• 9:12
  Those
• 9:13
  kind
• 9:13
  of
• 9:13
  questions.
• 9:13
  That's,
• 9:14
  that's
• 9:14
  really
• 9:14
  interesting.
• 9:14
  And
• 9:15
  is
• 9:15
  the,
• 9:15
  what
• 9:16
  was
• 9:16
  it
• 9:16
  the
• 9:16
  genie?
• 9:17
  What
• 9:17
  was
• 9:17
  the
• 9:17
  name?
• 9:18
  Grocery
• 9:18
  Genie.
• 9:19
  Is,
• 9:19
  is
• 9:19
  that
• 9:19
  just
• 9:19
  in
• 9:19
  the
• 9:20
  store
• 9:20
  of
• 9:20
  the
• 9:20
  future
• 9:20
  too
• 9:20
  or
• 9:20
  are
• 9:21
  you
• 9:21
  looking
• 9:21
  at
• 9:21
  that
• 9:21
  chain
• 9:21
  wide
• 9:22
  as
• 9:22
  well?
• 9:22
  Are
• 9:22
  you
• 9:22
  looking
• 9:22
  at
• 9:23
  it
• 9:23
  there
• 9:23
  first
• 9:23
  to
• 9:23
  then
• 9:24
  look
• 9:24
  at
• 9:24
  chain?
• 9:24
  Obviously
• 9:24
  we'll
• 9:25
  put
• 9:25
  all
• 9:25
  of
• 9:25
  these
• 9:25
  in
• 9:25
  the
• 9:25
  store
• 9:26
  of
• 9:26
  the
• 9:26
  future
• 9:26
  because
• 9:26
  we
• 9:27
  want
• 9:27
  to
• 9:27
  test
• 9:28
  your
• 9:29
  like
• 9:29
  a
• 9:29
  concept
• 9:29
  store
• 9:30
  and
• 9:30
  then
• 9:30
  based
• 9:31
  on
• 9:31
  our
• 9:31
  learnings,
• 9:32
  we'll
• 9:33
  roll
• 9:33
  it
• 9:33
  out.
• 9:33
  Wow.
• 9:33
  Very
• 9:34
  cool.
• 9:34
  Very
• 9:34
  cool.
• 9:34
  God
• 9:35
  near
• 9:35
  and
• 9:35
  dear
• 9:35
  to
• 9:35
  our
• 9:35
  own
• 9:36
  heart.
• 9:36
  Vipul.
• 9:37
  All
• 9:37
  right,
• 9:38
  so
• 9:38
  that's
• 9:38
  the
• 9:38
  story
• 9:39
  of
• 9:39
  the
• 9:39
  future.
• 9:39
  But
• 9:39
  like
• 9:39
  you
• 9:40
  said
• 9:40
  at
• 9:40
  the
• 9:40
  outset,
• 9:40
  you
• 9:40
  have
• 9:41
  a
• 9:41
  lot
• 9:41
  of
• 9:41
  different
• 9:41
  formats.
• 9:42
  So
• 9:43
  how
• 9:43
  do
• 9:43
  you
• 9:43
  decide
• 9:44
  and
• 9:44
  portion
• 9:44
  your
• 9:45
  time
• 9:45
  and
• 9:45
  keep
• 9:45
  operational,
• 9:47
  you
• 9:47
  know,
• 9:47
  control
• 9:47
  or
• 9:48
  rigor
• 9:48
  around
• 9:49
  everything
• 9:49
  that's
• 9:49
  going
• 9:49
  on
• 9:50
  in
• 9:50
  your
• 9:50
  organization?
• 9:50
  Well,
• 9:51
  you
• 9:51
  know,
• 9:51
  we
• 9:51
  have
• 9:51
  a
• 9:52
  good
• 9:52
  team
• 9:52
  and
• 9:53
  so
• 9:53
  obviously
• 9:53
  the
• 9:53
  team
• 9:54
  does.
• 9:55
  It's
• 9:55
  very
• 9:55
  dedicated.
• 9:56
  It's
• 9:56
  got
• 9:56
  a
• 9:56
  great
• 9:56
  mix
• 9:57
  of
• 9:57
  fresh
• 9:57
  thinking
• 9:58
  as
• 9:58
  well
• 9:58
  as
• 9:58
  experience.
• 10:00
  We
• 10:00
  are
• 10:00
  increasingly
• 10:01
  using
• 10:02
  both
• 10:02
  method
• 10:04
  experience
• 10:04
  and
• 10:05
  AI
• 10:06
  to
• 10:06
  improve
• 10:07
  our
• 10:07
  know
• 10:07
  how
• 10:08
  and
• 10:08
  understanding
• 10:08
  of
• 10:08
  our
• 10:09
  own
• 10:09
  operations.
• 10:10
  I
• 10:11
  described
• 10:11
  the
• 10:11
  front
• 10:11
  facing
• 10:12
  part,
• 10:13
  the
• 10:13
  rear
• 10:13
  facing
• 10:13
  which
• 10:14
  is
• 10:14
  the
• 10:14
  roll
• 10:15
  cages,
• 10:15
  the
• 10:16
  availability
• 10:17
  of
• 10:17
  supply
• 10:19
  from
• 10:19
  our
• 10:19
  DCs
• 10:20
  into
• 10:20
  our
• 10:20
  store.
• 10:21
  We're
• 10:21
  even
• 10:21
  testing
• 10:22
  an
• 10:22
  autonomous
• 10:23
  electric
• 10:24
  vehicle
• 10:24
  which
• 10:25
  goes
• 10:25
  every
• 10:25
  midnight
• 10:26
  from
• 10:26
  one
• 10:26
  of
• 10:26
  our
• 10:26
  DCs
• 10:27
  to
• 10:27
  the
• 10:27
  other
• 10:28
  carrying
• 10:28
  stuff.
• 10:30
  So
• 10:30
  all
• 10:31
  of
• 10:31
  that
• 10:31
  is
• 10:31
  working
• 10:31
  in
• 10:31
  the
• 10:32
  background
• 10:32
  to
• 10:33
  make
• 10:33
  things
• 10:33
  easy
• 10:33
  for
• 10:33
  our
• 10:34
  customers.
• 10:34
  I
• 10:34
  was
• 10:34
  going
• 10:34
  to
• 10:35
  ask
• 10:35
  you
• 10:35
  how
• 10:35
  sustainability
• 10:36
  plays
• 10:37
  a
• 10:37
  role
• 10:37
  in
• 10:37
  your
• 10:37
  store
• 10:38
  of
• 10:38
  the
• 10:38
  future.
• 10:39
  It's
• 10:39
  a.
• 10:39
  So
• 10:39
  electric
• 10:40
  vehicles
• 10:40
  obviously
• 10:41
  being
• 10:41
  one
• 10:42
  way,
• 10:42
  but
• 10:42
  what
• 10:42
  other
• 10:42
  ways
• 10:43
  are
• 10:43
  you
• 10:43
  including
• 10:43
  that
• 10:44
  as
• 10:44
  part
• 10:44
  of
• 10:44
  the
• 10:45
  store
• 10:45
  of
• 10:45
  the
• 10:45
  future
• 10:46
  focus?
• 10:46
  Is
• 10:47
  there
• 10:47
  a
• 10:47
  genie
• 10:47
  for
• 10:47
  that?
• 10:49
  That's
• 10:49
  just
• 10:50
  pure
• 10:50
  hard
• 10:50
  work.
• 10:51
  No.
• 10:51
  So
• 10:52
  you
• 10:52
  know,
• 10:52
  the
• 10:52
  whole
• 10:52
  sustainability
• 10:53
  piece
• 10:53
  for
• 10:53
  us,
• 10:54
  we
• 10:54
  are
• 10:54
  very
• 10:54
  focused
• 10:54
  on
• 10:54
  scope
• 10:55
  one
• 10:55
  and
• 10:55
  two,
• 10:56
  so
• 10:56
  refrigerants,
• 10:57
  electric
• 10:58
  vehicles,
• 10:59
  sourcing
• 11:00
  green
• 11:00
  energy,
• 11:01
  etc.
• 11:02
  And
• 11:02
  we
• 11:02
  have
• 11:03
  a
• 11:03
  very
• 11:03
  clear
• 11:03
  plan
• 11:04
  to
• 11:05
  bring
• 11:05
  down
• 11:06
  50%
• 11:07
  by
• 11:07
  2030,
• 11:08
  net
• 11:09
  zero
• 11:09
  by
• 11:09
  2045.
• 11:10
  We've
• 11:11
  articulated
• 11:11
  that
• 11:11
  plan.
• 11:12
  We
• 11:12
  publish
• 11:12
  it
• 11:13
  every
• 11:13
  year.
• 11:13
  We
• 11:13
  do
• 11:13
  a
• 11:14
  self
• 11:14
  governing.
• 11:15
  We
• 11:15
  do
• 11:15
  a
• 11:15
  report
• 11:15
  which
• 11:16
  we
• 11:16
  publish
• 11:16
  for
• 11:17
  public
• 11:17
  scrutiny
• 11:18
  every
• 11:18
  year
• 11:18
  called
• 11:19
  our
• 11:19
  sustainability
• 11:19
  report
• 11:20
  as
• 11:20
  part,
• 11:21
  which
• 11:21
  is
• 11:22
  issued
• 11:22
  in
• 11:22
  conjunction
• 11:23
  with
• 11:23
  our
• 11:23
  financial
• 11:24
  performance.
• 11:25
  So
• 11:25
  that's
• 11:25
  how
• 11:25
  we
• 11:26
  are
• 11:26
  focused
• 11:26
  on
• 11:26
  sustainability.
• 11:27
  It's
• 11:28
  the
• 11:28
  only
• 11:28
  way
• 11:28
  to
• 11:28
  do
• 11:28
  it.
• 11:28
  All
• 11:28
  right,
• 11:29
  well,
• 11:29
  let's
• 11:29
  get
• 11:29
  you
• 11:29
  out
• 11:29
  of
• 11:29
  here
• 11:29
  on
• 11:30
  this
• 11:30
  because
• 11:30
  I
• 11:30
  think
• 11:30
  Ed
• 11:30
  and
• 11:30
  I
• 11:31
  both
• 11:31
  thoroughly
• 11:31
  enjoyed
• 11:31
  this
• 11:32
  interview
• 11:32
  and
• 11:32
  thoroughly
• 11:32
  enjoy
• 11:33
  you.
• 11:33
  So
• 11:33
  I'm
• 11:34
  curious,
• 11:34
  what
• 11:34
  is,
• 11:35
  what
• 11:35
  is
• 11:35
  one
• 11:36
  lesson
• 11:36
  that
• 11:36
  you've
• 11:36
  learned
• 11:37
  in
• 11:37
  your
• 11:37
  career
• 11:38
  that
• 11:38
  you
• 11:38
  think
• 11:38
  every
• 11:39
  retail
• 11:39
  CEO
• 11:40
  should
• 11:40
  know
• 11:40
  or
• 11:41
  take
• 11:41
  to
• 11:41
  heart?
• 11:45
  I
• 11:45
  don't
• 11:45
  know
• 11:45
  if
• 11:46
  everybody
• 11:46
  should
• 11:46
  take.
• 11:46
  It
• 11:47
  as
• 11:47
  little
• 11:47
  as
• 11:47
  possible.
• 11:49
  Don't
• 11:50
  wear
• 11:50
  a
• 11:50
  tie
• 11:50
  to
• 11:50
  work.
• 11:50
  No,
• 11:51
  I'm
• 11:51
  just
• 11:51
  kidding.
• 11:52
  So
• 11:52
  I
• 11:52
  think
• 11:54
  growing
• 11:54
  up
• 11:54
  in
• 11:54
  India,
• 11:56
  I
• 11:56
  found
• 11:57
  when
• 11:58
  I
• 11:58
  moved
• 11:58
  to
• 11:59
  the
• 11:59
  Western
• 11:59
  world,
• 11:59
  moved
• 11:59
  to
• 12:00
  the
• 12:00
  US
• 12:00
  and
• 12:00
  uk,
• 12:01
  I
• 12:01
  realized
• 12:02
  that
• 12:03
  many
• 12:03
  of
• 12:03
  us
• 12:04
  take
• 12:04
  resources
• 12:05
  for
• 12:05
  granted.
• 12:07
  And
• 12:07
  when
• 12:07
  you
• 12:07
  have
• 12:08
  more
• 12:08
  resource
• 12:09
  than
• 12:09
  you
• 12:09
  need,
• 12:09
  firstly
• 12:10
  you
• 12:10
  never
• 12:10
  know
• 12:10
  it.
• 12:10
  You
• 12:11
  take
• 12:11
  it
• 12:11
  for
• 12:11
  granted,
• 12:11
  but
• 12:12
  you
• 12:12
  don't
• 12:12
  really
• 12:13
  think
• 12:13
  particularly
• 12:14
  creatively.
• 12:15
  One
• 12:15
  lesson
• 12:15
  I
• 12:15
  learned
• 12:16
  early
• 12:16
  in
• 12:16
  life
• 12:16
  was
• 12:17
  that
• 12:17
  as
• 12:17
  long
• 12:17
  as
• 12:18
  your
• 12:18
  ambition
• 12:18
  is
• 12:19
  greater
• 12:19
  than
• 12:19
  your
• 12:19
  resource,
• 12:20
  chances
• 12:20
  are
• 12:21
  you're
• 12:21
  going
• 12:21
  to
• 12:21
  be
• 12:21
  creative
• 12:22
  in
• 12:22
  your
• 12:22
  solutions.
• 12:22
  So
• 12:23
  you
• 12:23
  know
• 12:23
  this
• 12:23
  a
• 12:24
  greater
• 12:24
  than
• 12:24
  R
• 12:25
  is
• 12:26
  a
• 12:26
  little
• 12:26
  formula
• 12:27
  I
• 12:27
  use
• 12:27
  for
• 12:27
  myself
• 12:27
  and
• 12:28
  I
• 12:28
  use
• 12:28
  to
• 12:28
  have
• 12:29
  conversations
• 12:29
  with
• 12:29
  my
• 12:29
  team.
• 12:30
  We
• 12:30
  now
• 12:30
  we
• 12:30
  have
• 12:31
  a
• 12:31
  more
• 12:31
  sophisticated
• 12:31
  program
• 12:32
  there
• 12:32
  called
• 12:32
  Growth
• 12:33
  Mindset,
• 12:33
  which
• 12:33
  is
• 12:34
  what
• 12:34
  Carol
• 12:34
  Dweck
• 12:34
  teaches
• 12:35
  at
• 12:35
  Stanford.
• 12:36
  So
• 12:37
  we've
• 12:37
  been
• 12:37
  embedding
• 12:38
  Growth
• 12:38
  Mindset
• 12:38
  into
• 12:39
  the
• 12:39
  company
• 12:39
  for
• 12:39
  the
• 12:40
  last
• 12:40
  few
• 12:40
  years.
• 12:40
  We've
• 12:41
  trained
• 12:41
  about
• 12:41
  2,000
• 12:42
  odd
• 12:42
  people
• 12:42
  in
• 12:42
  growth
• 12:43
  Mindset.
• 12:43
  So
• 12:43
  that's
• 12:44
  something
• 12:44
  that
• 12:44
  we
• 12:44
  are
• 12:44
  doing
• 12:45
  in
• 12:45
  this
• 12:46
  space.
• 12:46
  That's
• 12:46
  really
• 12:47
  great.
• 12:47
  Thank
• 12:47
  you,
• 12:47
  man.
• 12:47
  Thank
• 12:48
  you
• 12:48
  for
• 12:48
  that.
• 12:48
  Thank
• 12:49
  you
• 12:49
  so
• 12:49
  much.
• 12:49
  Vipul,
• 12:50
  thank
• 12:50
  you
• 12:50
  for
• 12:50
  taking
• 12:51
  the
• 12:51
  time
• 12:51
  with
• 12:51
  us.
• 12:52
  Thank
• 12:52
  you
• 12:52
  again
• 12:52
  to
• 12:53
  Vuzion
• 12:53
  Group
• 12:53
  for
• 12:54
  making
• 12:54
  all
• 12:54
  the
• 12:54
  coverage
• 12:55
  at
• 12:55
  Consumer
• 12:55
  Goods
• 12:56
  Forum
• 12:56
  possible.
• 12:57
  And
• 12:57
  until
• 12:58
  our
• 12:58
  next
• 12:59
  interview,
• 13:00
  be
• 13:00
  careful
• 13:00
  out
• 13:01
  there.