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The Wrong Way to Do Customer Service
In today's podcast, I recall a memorable shopping experience which reminded me there is a right and wrong way to do customer service. It provides a clear example of how customer service is killing sales -- especially retail! And five things any business can learn from this experience. I'm Not a Great Shopper This weekend, I went shopping -- which is pretty unusual for me. Occasionally, if I need something, I'll stop in a store and buy it, or just order it online. But from the time I was kid, I've always found shopping boring! But this past weekend, I found myself at the King of Prussia Mall…
The skinny
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