"The majority of your people still call your phone" – Rena Rennebohm | GGP #063
Most shops spend real money to get found online, then lose the sale on the first phone call. In this Vendor Insights episode, Rena Rennebohm breaks down how the front counter either converts your marketing or quietly cancels it.
Rena is the CEO of Empowered Advisor, a service advisor coaching and training company. She shares how weekly, call based coaching reveals the exact gaps between what your marketing promises and what customers actually hear.
The core problem is misalignment. Customers reference your coupons, website claims, and “same day” messaging, but the team answering the phone…
The skinny
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