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Transcript

Taking Charge of Your Time: Transformative Management Strategies for Salon Owners · Salon Success Secrets — The podcast for salon owners who are done hustling harder and ready to break their revenue ceiling.

• 0:35
  Speaker 1: Hey, thanks for tuning in today.
• 0:36
  Speaker 1: We are going to dive into something super exciting today with you all effective time management techniques for busy salon owners.
• 0:47
  Speaker 1: So if this is you, you find yourself wearing all of the hats inside of your salon company and you know, hey, if I was able to manage my time a little bit more effectively, I could have maybe some more time off or make sure all of the boxes were getting checked inside of my organization.
• 1:07
  Speaker 1: This is going to be the podcast for you today.
• 1:10
  Speaker 1: We're super excited to have you here with us.
• 1:13
  Speaker 2: Love that, and you know, I was talking to a salon owner the other day and he's like I feel like a firefighter, like I just got my firehead on and I've got my hose over here and I'm just putting out fires all day long, so we get it.
• 1:23
  Speaker 2: We've been there before, too, that we want to look at this from a space of creating time management that is going to help impact productivity, customer guest satisfaction and overall business success.
• 1:37
  Speaker 1: Yes, because we know that it's these small, little details that add up over time to create more time off, to create more profit, to create a team that is taking home you know the paychecks that they want and desire and it's all of these little, small things that add up to greatness.
• 1:58
  Speaker 2: Love that.
• 1:59
  Speaker 2: So we know that a lot of times salon owners we face the challenges we face are we've got scheduling to do, we've got to manage the staff, we've got to balance our administrative tasks, we've got to even do clients and so, like, where do we start?
• 2:14
  Speaker 2: What is the beginning point of how to get control back of our time so that time doesn't have control of us?
• 2:23
  Speaker 1: Yes, and one of my favorite tools to use for effective time management is you know you can utilize I personally utilize Trello for that I like to have you know kind of a list made of all of the different things that I do all of the time, even if you know it's like, hey, you know you're going to be checking out your KPIs every Monday and looking at your bank account, whether it's once a week or daily, whatever that looks like for you.
• 2:54
  Speaker 1: Having that checklist list is key.
• 2:57
  Speaker 1: You know, in any position that we have inside of our salon company, we want to be thinking about hey, if I ever outgrow this, do I have a system in place already to pass on to the next person and so?
• 3:09
  Speaker 1: So, even if it's something, hey, you know that you're doing all the time and you're not forgetting it.
• 3:14
  Speaker 1: Having it there really just solidifies it and it honestly helps take the thinking out of what you're going to do, because you know, hey, on Monday morning I'm going to do this, this, this Tuesday I'm going to do this, and it really just kind of helps to make the flow seamless.
• 3:29
  Speaker 1: And so I love to utilize Trello to create those lists and have them anywhere for anybody you can choose if you wanted to give access to somebody or if it was just a private board that you wanted to keep yourself.
• 3:42
  Speaker 1: So it's an amazing tool to use.
• 3:46
  Speaker 2: And you know to be in control of your time, you've got to come from the standpoint that you might have to hit the pause button.
• 3:53
  Speaker 2: You hit the pause button on a movie and you've actually got to spend a little time with yourself and understand everything that you do have to do, because keeping everything in your head is not a very smart place to come from because it can create a lot of confusion and overwhelm.
• 4:09
  Speaker 2: So I would say you know, like Lindsay says, taking time to create that list, like set yourself a timer for five or 10 minutes, lock your door, don't answer your phone, put your phone on, do not disturb, and like just make a list of every single thing that you know that you take on as a salon owner, because just writing things down has a lot of power in itself.
• 4:30
  Speaker 2: And then, like Lindsay was saying, like using your Trello board, then you can kind of take that and transfer into like a Google Calendar or whatever calendar that you desire, so that you have that specific task related to the time that you're going to utilize it on your calendar.
• 4:46
  Speaker 1: And I love that you mentioned making that list to start with, because sometimes, once you have that list, you start to realize like, hey, there are some things on this list right away that I can delegate to somebody else who has the potential to even do it way better than I currently am.
• 5:03
  Speaker 1: You know whether you have somebody who works as a hospitality host or on your guest experience team and you know, hey, they might be a great person to step into a leadership role.
• 5:13
  Speaker 1: Or you already have some sort of management or salon director on your team that you know would do a great job at something.
• 5:22
  Speaker 1: That's a great time to really look through that list of the things that you're doing and and see what you can pass on.
• 5:29
  Speaker 1: Also, if you are utilizing a VA, you can kind of start to see, hey, if I'm pulling our KPIs each week, maybe they could craft a report for me to have ready.
• 5:41
  Speaker 1: So that it was just easy, you didn't even have to pull those reports, it was already ready for you to view and kind of, you know, have that pulse on the overall health of your business each week.
• 5:53
  Speaker 2: Mm, hmm, I love that lens and it also allows you to connect to the.
• 5:56
  Speaker 2: Who do you have in your business, like who can do this, who can do that?
• 6:01
  Speaker 2: And I was reading a book and I think it's called.
• 6:03
  Speaker 2: It's about a.
• 6:04
  Speaker 2: I mean I'll have to get the book and put it in the comments, but it's talking about, like in hiring, it's like making sure that you have the right people on your team and who are you hiring or who are you delegating tasks out to, because that's really going to help you, at the end of the day, to really step into your power of being that visionary and being in control of what's truly possible in your business.
• 6:25
  Speaker 1: Yeah, and I know the exact book that you're talking about.
• 6:27
  Speaker 1: I think it's who, not how.
• 6:29
  Speaker 1: Is that the one?
• 6:30
  Speaker 2: Oh yeah, that's the one.
• 6:31
  Speaker 1: Yeah, that's the one Yep.
• 6:32
  Speaker 1: Yep.
• 6:34
  Speaker 1: Well that's a good one, You'll you'll probably find maybe there's an additional one too.
• 6:37
  Speaker 1: But that who, not how is great.
• 6:39
  Speaker 1: Because, you know, I think as salon owners we say all the time, how am I going to get something done, when really one of the most powerful questions is, who do I know to get this done?
• 6:53
  Speaker 1: You know, because sometimes we're taken on different roles, that hey, if we could find the right who that could help us.
• 6:59
  Speaker 1: You know, get back some of that time so that we would have more time to be spinning on the vision of the company to really be, you know, moving some of those dials that you have kind of that magic touch to be able to move.
• 7:15
  Speaker 2: I love that, and so, once you have that in place, too, it's like, okay, let's look at strategies that allow you to spend your time that is most important to you, right?
• 7:25
  Speaker 2: And so, once you have this list, you know who you can delegate it to.
• 7:29
  Speaker 2: Then putting those and strategies that are important to you on your calendar really helps to create a space of freedom, but also it allows you to be more creative, because once you start taking things off your plate that maybe you just don't love to do, or maybe that you don't want to spend your time creating a schedule for your employees, it really allows you to create more creativity, to move your business forward and to really be present to what you can truly make possible and that is a win for every single person on the team, because when the company grows and thrives, that means every person on the team is growing and thriving.
• 8:09
  Speaker 1: So, with that list that Jen was just talking about, a key concept in this area is to utilize some sort of time blocking and so that just helps you manage your day instead of your day managing you, especially if you are still servicing guests behind the chair and if one of your goals eventually is to get out from behind the chair, knowing exactly what's going on inside of the company and having things blocked out and planned is going to be key to making that successful transition, because I know that can be an area.
• 8:48
  Speaker 1: We've walked through with several salon owners.
• 8:51
  Speaker 1: You know that that's been a goal of theirs.
• 8:54
  Speaker 1: We also work with some who are like, nope, I love doing hair or I love doing lashes, whatever the services might be that I want to continue to do that forever.
• 9:01
  Speaker 1: So let's, let's grow that management side of the team.
• 9:05
  Speaker 1: But for others are like, no, I love growing this business, I would love to get out from behind the chair, or whatever it is that they're looking for and so knowing, hey, we've got to get really crystal clear on what those management roles look like, how you know.
• 9:22
  Speaker 1: Sure, there's, there will still be stuff to delegate to others, but knowing, hey, you're going to take on a totally new identity.
• 9:29
  Speaker 1: When you've been servicing guests, your guests always love you, they praise you.
• 9:35
  Speaker 1: They're like Jen, wear your seatbelt, I don't want you to get in an accident, you know.
• 9:40
  Speaker 1: Eat fruits and vegetables.
• 9:42
  Speaker 1: I need you to be healthy because they want you to continue to make them look and feel beautiful, you know.
• 9:48
  Speaker 1: And so when you change out of that role, you don't have that as much from a guest anymore.
• 9:55
  Speaker 1: And so, knowing, hey, what I, what I do in this company, still really matters, and it actually matters more than ever.
• 10:03
  Speaker 1: And you know you won't be getting that feedback, like you were once upon a time, from your guests.
• 10:09
  Speaker 1: But the impact that you can make and study your company when you're prioritizing some of your time working on your business is it's wow.
• 10:19
  Speaker 1: The results that you can get in your life and the life of others is amazing.
• 10:24
  Speaker 2: I love that lens.
• 10:25
  Speaker 2: You know I can think of myself as being a stylist, a successful stylist.
• 10:29
  Speaker 2: Behind the chair was my identity for so long that it's hard when you make that transition is like, okay, now what do I do with all this time?
• 10:37
  Speaker 2: And if you don't get control of your time, that's when you can let stories create, stories of like oh, maybe I should be behind the chair, maybe I'm not good enough to be a salon owner.
• 10:49
  Speaker 2: So I think, just really looking at your identity, how it serves you.
• 10:54
  Speaker 2: But what could your new identity be like?
• 10:56
  Speaker 2: To really be that visionary, to really create even more jobs for more people, like.
• 11:01
  Speaker 2: It's hard to do that when you are behind the chair, so just being aware of that is really powerful.
• 11:08
  Speaker 1: And you know, if you're a salon owner that gets to work with us, it's.
• 11:12
  Speaker 1: It's not that you're just creating a job that anybody could have.
• 11:14
  Speaker 1: These are like incredible careers that you are doing.
• 11:18
  Speaker 1: You know we love to look at that overall big vision and say, hey, how can we create more millionaires on our team?
• 11:26
  Speaker 1: You know, we know having a successful master's program is one of the keys to unlocking that and then also being able to have that time to educate your team and help them grow and see a bigger vision for their future really is, you know, one of the keys to success and making those millionaires, but then also in growing and driving your company forward.
• 11:51
  Speaker 1: You know it makes it irresistible for new talent inside of our industry to not want to be a part of something like that, that they can see incredible things happening and they know what it would be like to work on a team like yours before they even walk through the doors.
• 12:10
  Speaker 2: So you know, one thing I can say too is like going back to that time.
• 12:14
  Speaker 2: Blocking is like setting time aside maybe it's on Sunday night or maybe it's on Monday morning.
• 12:19
  Speaker 2: As I like to do this for myself it works well for me, so it may work for you too is like to be in control of the week instead of go time.
• 12:25
  Speaker 2: It's control time is what I like to say and that's my time, where, like, I still kind of am old school and sometimes I like to write it in a passion planner where I will write down.
• 12:34
  Speaker 2: You've ever seen a passion planner before?
• 12:36
  Speaker 2: They're really cool, but you can actually write down and be in control of your week.
• 12:40
  Speaker 2: And you can use a digital calendar as well, actually use both sometimes, so I can cross, create and see like what's really happening.
• 12:48
  Speaker 2: And I do think sometimes there is power in pen and paper, especially if you are a very visual.
• 12:55
  Speaker 2: Just writing that down, I can really help you be in control of that time better too.
• 13:02
  Speaker 1: Same, jen, I love a pen and paper as well.
• 13:06
  Speaker 1: I think that there is huge power in that.
• 13:09
  Speaker 1: And so you know, when you're coming up with that, that list of things you know, and you're working on that time blocking, I love to kind of pair similar things together, you know, so on certain days of the week you can work on finances, you know where you're.
• 13:29
  Speaker 1: You know, hey, I'm going to check in if, if you're, you know the one who's paying bills, or you know doing payroll, things like that.
• 13:41
  Speaker 1: I like to combine all of those on a certain day.
• 13:45
  Speaker 1: I love to do those on Tuesday for some reason.
• 13:48
  Speaker 1: That just feels right to me.
• 13:50
  Speaker 1: And you know, getting all that stuff done, I'll audit our system to make sure, you know, we don't have any tickets that weren't ranked through or anything like that going on.
• 14:01
  Speaker 1: And so lumping a lot of those like tasks together really kind of helps sort things out in my brain so that I'm not so that I know, hey, I'm going to work on all things finances this day, and it just helps make my life easy.
• 14:16
  Speaker 1: And you know, I know typically on Tuesdays, where I'm usually not gone, or you know it's a day that I'm always available to do that, and so working on finding things that go together that makes sense to you feels really good.
• 14:34
  Speaker 1: And you know, then I look forward to the days where I get to spend it on marketing and things like that.
• 14:39
  Speaker 1: So that's a that's a great way to kind of get it organized with that time blocking.
• 14:45
  Speaker 2: Mm-hmm marketing Monday.
• 14:46
  Speaker 2: I love that lens.
• 14:47
  Speaker 2: Thank you might start using that Mondays for some marketing.
• 14:50
  Speaker 2: I love that.
• 14:51
  Speaker 2: And the other thing, too is you want to make sure that you set time for Time block, for being that visionary is like taking a step back and also saying, okay, where do I really want to be and what do I know is going to need to change or transform To get us to that next level, because my team I mean I'm only winning if my team is winning right.
• 15:12
  Speaker 2: And so to really make sure that every week you are setting aside even if it's just 15 minutes, like 15 30 minutes a week can really really help you get in control of your business and Get into that creative space.
• 15:26
  Speaker 2: You know, especially if you've been a hair stylist, you've been able to be creative doing hair.
• 15:30
  Speaker 2: Now it's time to be creative and building your business, and so just setting that time aside each week helps you to see new opportunities and possibilities.
• 15:38
  Speaker 1: Yes, and you know I, if we do have a couple of free assets, like you know, that could help you with those marketing Monday or help you with building your teams, because We've got like a we've got some great email headlines as an asset on our our Instagram page.
• 15:57
  Speaker 1: You can head over there and and get that downloaded for free.
• 16:01
  Speaker 1: We would love to support you there.
• 16:03
  Speaker 1: But also, you know, getting to work with other like-minded people, I think you know, really makes all the difference and you know, working with people who have the same visions and values as you Can really help you get where it is that you want to go.
• 16:20
  Speaker 1: And so once you're, you know Spending that time coming up with what that vision is for you next, or those looking for all of those opportunities inside of your salon company.
• 16:30
  Speaker 1: Being partnered with the PhD program is a great spot to be in when you're really truly wanting to be a visionary inside of your company.
• 16:40
  Speaker 1: Having somebody who's helping you look out for blind spots and Helping you understand, you know, kind of what your numbers, what story your numbers are telling about what's happening inside of your salon, can really buy back a lot of your time and help prevent a lot of, you know Bad things from happening inside of your company and really help you continue on that upward spiral to success.
• 17:05
  Speaker 1: You know, because we don't believe that salon ownership should be a roller coaster.
• 17:10
  Speaker 1: We believe that you should be on an upward spiral to greatness and you should be Leading your team on that same upward spiral to greatness.
• 17:20
  Speaker 2: I love that.
• 17:21
  Speaker 2: Lindsay was so crazy.
• 17:22
  Speaker 2: You said roller coaster.
• 17:22
  Speaker 2: That was the exact same word that was coming to me is you know, I love roller coasters, just not roller coasters and business.
• 17:29
  Speaker 2: And you know A roller coaster it goes up and it goes down and hey guys, we get it.
• 17:33
  Speaker 2: There's gonna be ups and there's gonna be downs in business, but when you're able to control your time and you ever to have more control and have that power, power Just means the ability to maintain and hold a position.
• 17:43
  Speaker 2: That's when you're on that like Lindsay was saying, that up spoke of that roller coaster You're not gonna see as many dips and think about what was your salon company be like?
• 17:52
  Speaker 2: What would your spa company be like If you didn't have to go through as many dips?
• 17:56
  Speaker 2: I mean, you're going to, that's gonna happen, but to be in control of that as well, that's where magic really happens.
• 18:02
  Speaker 1: Yeah, I couldn't agree more and you know so.
• 18:05
  Speaker 1: Really, one of the you know, some of the key takeaways from today are hate, make that time with yourself to sit down and create a list of all of the different things that you're doing inside of your company, or All of the things that, hey, you recognize they might not even be getting done but they need to be Handled in the future soon.
• 18:28
  Speaker 1: And so making that list and then starting to kind of divide it up whether you're a pen and paper gal or guy, or your digital, you know, messiah, whatever it might be, you know, hop it on Trello, getting that kind of mapped out and saying, hey, here's a list of things that I'm not doing yet, but I'd like to add in or I need more knowledge and education around them so that I can really feel, you know, like I know what's going on, I have total understanding in this area and you know, if you Realize, hey, there's a couple of, you know, missed opportunities or gaps.
• 19:05
  Speaker 1: We do have a lot of free resources.
• 19:07
  Speaker 1: Obviously, we've, you know, got a couple of full-blown programs that you can join as well, that really dive in, but but kind of digging Through some of those things can really give you some, some amazing resources.
• 19:19
  Speaker 1: So once you have that list, see, hey, who can I delegate some things to?
• 19:22
  Speaker 1: What can I focus some more time on?
• 19:25
  Speaker 1: And then go in and and block some time on your schedule.
• 19:29
  Speaker 1: You know whether that's yours, you are still behind the chair or providing services in some way, recognizing hey, I'm gonna block this time and it's not just time where I'm gonna sit there and zone out which that's an important thing to do too.
• 19:44
  Speaker 1: That's okay.
• 19:45
  Speaker 1: If you wanna schedule that meditation is great.
• 19:48
  Speaker 1: But really focusing that time like, hey, I'm gonna spend 30 minutes on finances here, you'll be surprised how much you can get done if you block that time and say, hey, I'm gonna just knock it out.
• 20:02
  Speaker 1: See, as much as I can get done.
• 20:03
  Speaker 1: Sometimes when we give ourselves all day to do something, we'll take all day to do it, and when you block it then it kind of forces you you've got that little subconscious power going on with that time block to really push you forward to get things done.
• 20:21
  Speaker 2: Mm-hmm, I love that.
• 20:22
  Speaker 2: I love that you said that, lindsay, and so if you're ever feeling overwhelmed or confused, a lot of it has to go back that you've just lost your power and it's related to time management.
• 20:32
  Speaker 2: So just doing everything that we just talked about today will really help unleash what really is truly possible for you and to really give you back the gift of the reason you even really started a company, probably to grow others and to do something incredible in this world.
• 20:50
  Speaker 1: Mm-hmm.
• 20:50
  Speaker 1: So if you've gotten some amazing value out of today, we would love for you to rate us.
• 20:55
  Speaker 1: Rate this podcast.
• 20:57
  Speaker 1: Send us a message.
• 20:58
  Speaker 1: Hello at thephdprogramcom.
• 20:59
  Speaker 1: Maybe you know another salon owner who could also have the gift of time management, or maybe any of the other tools that we have available, so feel free to send them our way.
• 21:13
  Speaker 1: We love to serve.
• 21:16
  Speaker 1: This is an industry that we're so passionate about and we know that when more salon owners have the confidence in their knowing that, that ripples into every person that works inside their salon company and that's truly what makes a change inside of our industry to just be as beautiful as the beauty industry is and should be.
• 21:41
  Speaker 2: Love that.
• 21:41
  Speaker 2: All right, guys, it's go time, control time.
• 21:44
  Speaker 2: Cheers to gaining back control of your time.
• 21:48
  Speaker 2: We'll see you soon.