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FAST TRACK TIRE AND SERVICE · One on One With a Professional

• 0:01
  Speaker 1: Good morning, good morning, good morning, welcome, welcome, welcome any
• 0:04
  Speaker 1: time now for one on one with the pro and
• 0:06
  Speaker 1: I have Mitch with us here from a fast track tire.
• 0:09
  Speaker 2: How you doing, I'm doing well. Thanks for having us.
• 0:11
  Speaker 1: Yeah, well, it's always great to have you guys in here.
• 0:13
  Speaker 1: It's a lot of fun and we get to talk
• 0:15
  Speaker 1: about tires and things that go on your vehicles and
• 0:19
  Speaker 1: things that make your vehicles run, mainly tyres, and of
• 0:22
  Speaker 1: course of the occasional oil change and a few other
• 0:25
  Speaker 1: things too. Now you have two business you have two
• 0:27
  Speaker 1: places of business. Tell everybody where we can find you.
• 0:29
  Speaker 3: Yeah, we've got two locations here in Barsville. We'd love
• 0:32
  Speaker 3: to see it either one of them. The first ones
• 0:34
  Speaker 3: downtown at Southwest Frank Phillips I'm seven hundred Southwest Frank Phillips,
• 0:38
  Speaker 3: just next to slumber Jay or Taco's Pacheetahs. And then
• 0:41
  Speaker 3: we're now on the highway as well at thirteen hundred
• 0:43
  Speaker 3: Southeast Frank phil or Washington Boulevard. I'm so two convenient
• 0:47
  Speaker 3: locations and we hope to keep it simple and easy
• 0:50
  Speaker 3: for you.
• 0:50
  Speaker 1: Well, so far, so good day. You've had a steady
• 0:53
  Speaker 1: stream of clients, folks, who have come in who've been
• 0:57
  Speaker 1: familiar with your family's business prior to this iteration, which
• 1:01
  Speaker 1: is fast Track. And it's amazing because I'll tell folks,
• 1:05
  Speaker 1: I've seen it right up front over here on Frank Phillips.
• 1:08
  Speaker 1: A couple of ladies came in and they were talking about,
• 1:11
  Speaker 1: you know how nice it was to see it eight
• 1:14
  Speaker 1: again and make sure that the tires were going to
• 1:17
  Speaker 1: go round and round.
• 1:19
  Speaker 3: Yeah, it's been so much fun seeing everybody again and
• 1:22
  Speaker 3: catching up with people. I actually got to talk to
• 1:25
  Speaker 3: a gentleman two weeks ago that bought his first set
• 1:28
  Speaker 3: of tires from my grandpa in the seventies.
• 1:30
  Speaker 1: Wow.
• 1:30
  Speaker 3: So we're going back fifty years now, and that's back
• 1:33
  Speaker 3: to the Tasco days.
• 1:35
  Speaker 2: So set fifty years.
• 1:36
  Speaker 3: Of being in Bartlesville and serving people and taking care
• 1:38
  Speaker 3: of their vehicles.
• 1:39
  Speaker 1: Nice and very nice indeed, and of course new customers
• 1:42
  Speaker 1: each and every day. Folks will hear about the fast
• 1:46
  Speaker 1: Track service that you're not going to spend a half
• 1:48
  Speaker 1: a day waiting on getting your wheels going. And it's
• 1:54
  Speaker 1: a very pleasant experience all the way around, everything from
• 1:57
  Speaker 1: the gourmet popcorn to the speed and accuracy the service.
• 2:01
  Speaker 3: Yeah, we try to make it as easy as possible
• 2:03
  Speaker 3: and fun. Yeah, and we have a great time doing it.
• 2:06
  Speaker 3: We love serving people, We love the work we do.
• 2:09
  Speaker 3: And you know, everything in our world is set up
• 2:12
  Speaker 3: for the customer, and so everything we do for the
• 2:15
  Speaker 3: community and we do for our customers, it's to make
• 2:18
  Speaker 3: it as easy as possible for you. We know it's
• 2:20
  Speaker 3: not fun to go get your old change, it's not
• 2:22
  Speaker 3: fun to have a flat tire, so we fix flats
• 2:24
  Speaker 3: for free. We make sure we get your old changes
• 2:26
  Speaker 3: done as quick as possible, so that.
• 2:28
  Speaker 2: Way you don't have to plan a whole day for it.
• 2:30
  Speaker 2: Our half day for it.
• 2:31
  Speaker 3: You come in, we get you in and out, and
• 2:33
  Speaker 3: you're back on the road and you can still have
• 2:35
  Speaker 3: time for lunch on a lunch break.
• 2:36
  Speaker 1: Yeah, there you go. It's real easy. Now. The new
• 2:39
  Speaker 1: location out there on Washington, that's a very very ultraump modern.
• 2:45
  Speaker 1: It's going to take other folks to a few years
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  Speaker 1: to catch up that space age you got going on
• 2:51
  Speaker 1: out there. Yeah.
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  Speaker 3: You know, obviously we've been in the business for a
• 2:54
  Speaker 3: little bit and we've learned the best way and the
• 2:57
  Speaker 3: most efficient way for customers to be able to to
• 3:00
  Speaker 3: use our services.
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  Speaker 2: So we have a quick Clube out there the show room.
• 3:04
  Speaker 3: Everything in that store is very, very nice, and we're
• 3:07
  Speaker 3: very proud of it. But one of the things we're
• 3:09
  Speaker 3: most excited about is the quick loub And this is
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  Speaker 3: new for Bartlesville. Because you have to plan a ride
• 3:14
  Speaker 3: or you have to plan to drop your car off
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  Speaker 3: and it takes half a day, that's not the case
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  Speaker 3: with us. You can pull your own vehicle into our bay,
• 3:21
  Speaker 3: sit in it, stay on the phone on your zoom meeting,
• 3:24
  Speaker 3: and we can do the oil change while while you're while,
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  Speaker 3: you never leave the.
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  Speaker 2: Vehicle, and it takes us ten to twenty minutes.
• 3:30
  Speaker 1: That's it. That's it. It'll only take you twenty minutes
• 3:33
  Speaker 1: if you're having a rough time getting a filter off.
• 3:35
  Speaker 2: Exactly, exactly.
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  Speaker 3: Yeah, we were bragging today amongst each other of who
• 3:41
  Speaker 3: has the best the quickest oil change, and I think
• 3:44
  Speaker 3: the record that we discussed today with six minutes.
• 3:47
  Speaker 1: So wow, that's great. That is great. That's why they
• 3:51
  Speaker 1: call them fast track tire in service because they are
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  Speaker 1: going to get you in their speedy but you're not
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  Speaker 1: going to skimp on the quality or precision of the
• 3:59
  Speaker 1: work either. No, it's maastering both tack accuracy and speed.
• 4:04
  Speaker 3: And I got to explain this. We had leadership Barbersville
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  Speaker 3: come to our store today to tour and we had
• 4:10
  Speaker 3: an opportunity to show them around and they asked that
• 4:12
  Speaker 3: exact exact same question, Well, if you go fast, you
• 4:15
  Speaker 3: ever worry about the quality? And I got to explain
• 4:18
  Speaker 3: it this way. And I only know this because of
• 4:20
  Speaker 3: the world we live in. But when pilots are working
• 4:23
  Speaker 3: and they're working with a co pilot, they communicate and
• 4:26
  Speaker 3: then the co pilot has to communicate exactly.
• 4:29
  Speaker 2: What he said back to them.
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  Speaker 3: And that's a very simple process that we've taken on.
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  Speaker 3: And so when our guys are communicating amongst each other,
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  Speaker 3: because we have two, three, four guys working on a
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  Speaker 3: vehicle once, the communication has to be perfect. And so
• 4:42
  Speaker 3: the guy communicates, hey, you're clear to drain, and then the.
• 4:44
  Speaker 2: Guy up top communicates back to him, clear to drain.
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  Speaker 2: So that way we can work quick and not have
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  Speaker 2: any airs.
• 4:51
  Speaker 1: Oh wow, that is amazing. I didn't know that. See
• 4:54
  Speaker 1: the more you know folks fast track at tire in
• 4:58
  Speaker 1: Service and of course you know I I really love
• 5:01
  Speaker 1: the one on the west side of town on Frank
• 5:03
  Speaker 1: Phillips because you know, it kind of takes me back
• 5:06
  Speaker 1: to my period time last century a little bit. But
• 5:11
  Speaker 1: I'm not going to stay there for very long. You know,
• 5:14
  Speaker 1: I'm going to be there maybe ten twenty minutes and
• 5:16
  Speaker 1: that's it. I'm back out out there on the road.
• 5:18
  Speaker 1: But it's always a nice visit. It's comfortable and big
• 5:22
  Speaker 1: screen TV. Folks. I'm not saying go there and camp out.
• 5:26
  Speaker 1: I'm just saying it's going to be an easy ten
• 5:28
  Speaker 1: or twenty. We try to make it easy, very easy.
• 5:32
  Speaker 3: We've got the amenities the popcorn you mentioned earlier.
• 5:35
  Speaker 2: We're proud of our popcorn.
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  Speaker 3: But everything that we do in our stores is set
• 5:39
  Speaker 3: up for making it.
• 5:40
  Speaker 1: Easy to do business with us. Yeah, it is, and
• 5:43
  Speaker 1: it very much so is. Now we do have our
• 5:46
  Speaker 1: spring and summer coming up here, and booh boy, you
• 5:51
  Speaker 1: got to be ready for the road. You cannot roll
• 5:54
  Speaker 1: the dice on your tires when we're going to have precipitation.
• 5:58
  Speaker 1: It doesn't rain a whole lot, no home, but it
• 6:00
  Speaker 1: all comes down at once in the springtime, so it's
• 6:04
  Speaker 1: nothing to game with with. You got to check your try.
• 6:07
  Speaker 3: Yeah, it's something we once again, we try to make
• 6:09
  Speaker 3: it as easy as possible. We do free inspections. It's quick,
• 6:12
  Speaker 3: it's easy. If you guys have any questions about your vehicle,
• 6:16
  Speaker 3: don't guess, don't assume. Bring it on in. We'll do
• 6:20
  Speaker 3: a free inspection. We won't just check your tires, We'll
• 6:22
  Speaker 3: check everything out for you and make sure your fluids,
• 6:24
  Speaker 3: everything's good for this spring weather coming up.
• 6:27
  Speaker 1: I can a vouch for this because my tires were worn,
• 6:31
  Speaker 1: but they were warn in kind of an odd way,
• 6:33
  Speaker 1: and I didn't notice. I mean I wouldn't know. I
• 6:35
  Speaker 1: just knew that well, it looked like they need replaced.
• 6:39
  Speaker 1: And you guys took a look at it, and they said,
• 6:42
  Speaker 1: you know, you got one wheel going this way and
• 6:45
  Speaker 1: one wheel go. It's subtle, but it's just enough to
• 6:49
  Speaker 1: really take the rubber off your tire and also affect
• 6:54
  Speaker 1: your gas mileage. And the next thing you know, that
• 6:56
  Speaker 1: thing got straightened out. And I want to tell you,
• 6:59
  Speaker 1: I thought I was dry in a new vehicle. I
• 7:01
  Speaker 1: guess it had been that bad for that long that
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  Speaker 1: I didn't know.
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  Speaker 3: Well, it's just one of those things, just a little
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  Speaker 3: bit and you get used to it, and then all
• 7:10
  Speaker 3: of a sudden you get square squared away again and
• 7:12
  Speaker 3: everything just I mean, it fills a new vehicle.
• 7:15
  Speaker 1: It did, and you know I'm not going through tires
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  Speaker 1: as much. I mean, trust me, I've got a I've
• 7:24
  Speaker 1: got a new driver in my house and uh we
• 7:29
  Speaker 1: we've got through that. Yeah, rear right tire. That's a
• 7:35
  Speaker 1: common one, especially one with young drivers. They hit many curbs,
• 7:39
  Speaker 1: every one of them, tore them babies the shreds. I
• 7:46
  Speaker 1: remember coming in with one and said, hey, look at
• 7:48
  Speaker 1: this one. It's good. It's like, oh my god. But anyway,
• 7:52
  Speaker 1: it's a it's always a good experience. And I'll tell
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  Speaker 1: you what. It's easy on the wallet too. I know
• 7:58
  Speaker 1: that with fast Track you're got a lot of customers
• 8:01
  Speaker 1: and the volume takes care of that.
• 8:04
  Speaker 3: Yeah, we're not here to be expensive. We want to
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  Speaker 3: have the best service and have the best pricing in town.
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  Speaker 3: And so Clay and I and team were constantly price
• 8:13
  Speaker 3: scraping making sure we're more than competitive because we want
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  Speaker 3: to offer We want to be a one stop shop.
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  Speaker 3: We want everybody know they can trust us and they
• 8:20
  Speaker 3: don't even have to double check after you do it
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  Speaker 3: a couple of times with us, because you know we're
• 8:24
  Speaker 3: going to be fair and honest with you, and it's
• 8:25
  Speaker 3: going to be priced correctly.
• 8:27
  Speaker 1: Very good, you know, and it is. Otherwise I've probably
• 8:30
  Speaker 1: still be ball player. But he made it very easy.
• 8:36
  Speaker 1: And I got to tell you having two locations is great.
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  Speaker 1: I don't know if there are plans for any more,
• 8:43
  Speaker 1: but if there are, I just imagine that's going to
• 8:46
  Speaker 1: be pretty darn cool. But right now, you got your
• 8:49
  Speaker 1: hands full with two locations. And I know that the
• 8:53
  Speaker 1: first location when you were first getting going, both of
• 8:56
  Speaker 1: you guys look like you lost fifteen pounds in the
• 8:58
  Speaker 1: first three weeks. You guys were hustling. It was you
• 9:02
  Speaker 1: didn't have any employees, just you do.
• 9:04
  Speaker 3: Yeah, it's one of my favorite stories that I get
• 9:06
  Speaker 3: to tell quite a bit. Clay and I opened that
• 9:09
  Speaker 3: store with less than a month's notice. We just wanted
• 9:12
  Speaker 3: to get off the sideline and back in the game.
• 9:14
  Speaker 2: So like, okay, we'll get going. We'll kind of have
• 9:16
  Speaker 2: a soft opening, and.
• 9:18
  Speaker 3: We expected to do three cars the entire day, and
• 9:21
  Speaker 3: it was like, Clay will be fine.
• 9:22
  Speaker 2: You and I got this. Yeah, we haven't done it.
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  Speaker 1: In a few years.
• 9:25
  Speaker 2: We're a little rusty.
• 9:27
  Speaker 3: But and we had three cars before we opened, and
• 9:29
  Speaker 3: we were like, okay, here we go, and I mean,
• 9:31
  Speaker 3: I can't tell you how much it meant to Clay
• 9:32
  Speaker 3: and I that people would come right back to us.
• 9:35
  Speaker 1: But it was.
• 9:36
  Speaker 3: It was fun. And you know, I remember telling him,
• 9:40
  Speaker 3: I bet we do two three cars the whole the
• 9:42
  Speaker 3: whole day. He's like, I bet we're busy.
• 9:44
  Speaker 2: I was like, there's no way. And then three cars
• 9:46
  Speaker 2: before we opened. It was awesome.
• 9:48
  Speaker 1: You guys are going home only about long enough to
• 9:50
  Speaker 1: visit your clothes because you had to back and get
• 9:53
  Speaker 1: going because you still hadn't stocked to employees yet.
• 9:56
  Speaker 3: Yeah, we were well, and heck we we didn't have
• 9:59
  Speaker 3: the building set up. We still were stacking tires and
• 10:02
  Speaker 3: getting tires in and I remember the first day we opened,
• 10:05
  Speaker 3: we got a bunch of tires in and at the
• 10:07
  Speaker 3: end of the day, clayon I.
• 10:08
  Speaker 2: Kind of looked at each other was like, I'm not
• 10:10
  Speaker 2: doing this tonight.
• 10:11
  Speaker 3: So we woke up at four point thirty in the
• 10:12
  Speaker 3: morning and came back in so it could get them
• 10:14
  Speaker 3: stacked up before we opened again.
• 10:16
  Speaker 1: Good Gravy. We're talking with Mitcheer and he's with a
• 10:19
  Speaker 1: fast track tire and serves two locations, one on West
• 10:22
  Speaker 1: Frank Phillips, and the other on Washington Boulevard, both here
• 10:26
  Speaker 1: in Bartlesfield, and it is so refreshing to see businesses
• 10:31
  Speaker 1: take off and really just kind of zoom right into it.
• 10:36
  Speaker 1: Because the family heritage and the family named it, that
• 10:40
  Speaker 1: helped a lot. But you know, seeing you guys expand
• 10:45
  Speaker 1: so rapidly, that's really it really says a lot about
• 10:49
  Speaker 1: our town and a lot about the quality of work
• 10:51
  Speaker 1: that you provide.
• 10:53
  Speaker 3: Yeah, I think it says a lot about our town.
• 10:56
  Speaker 3: And I mean, to be honest, our grandpa and our
• 10:59
  Speaker 3: dad's it's a great reputation.
• 11:01
  Speaker 2: That Clay and I don't take lightly.
• 11:02
  Speaker 3: And we're proud of the legacy that our family has
• 11:05
  Speaker 3: left in Bartlesville. And people trust us to take care
• 11:08
  Speaker 3: of their vehicles and that's not something that everybody has.
• 11:11
  Speaker 3: And the response from Bartsville, it's been so cool to
• 11:14
  Speaker 3: see everybody come out and support us. And even people
• 11:17
  Speaker 3: that didn't come in and get an old change or anything,
• 11:20
  Speaker 3: they just came in and say, hey, we're glad you're
• 11:21
  Speaker 3: back and have some coffee or popcorn.
• 11:23
  Speaker 2: That all those visits mean the world to us.
• 11:25
  Speaker 3: And just seeing everybody again, this it's a special community
• 11:28
  Speaker 3: here in Bartlesville.
• 11:29
  Speaker 1: And you know, we get new people moving here all
• 11:31
  Speaker 1: the time, and we do. And if you're looking for
• 11:35
  Speaker 1: someplace to have your guy, I take care of your car,
• 11:40
  Speaker 1: let them be your guy. Yeah.
• 11:42
  Speaker 3: Absolutely, I'm obviously biased on this one, but we'd love
• 11:45
  Speaker 3: to take care of anybody, and everybody gotta have your
• 11:47
  Speaker 3: guy exactly.
• 11:49
  Speaker 1: So you might as well go with the flow. Here is,
• 11:52
  Speaker 1: this is where it's at, and this is where it's happening.
• 11:54
  Speaker 1: Now do we have to schedule an appointment? I mean,
• 11:57
  Speaker 1: in some cases that's probably a real good idea. Yeah,
• 12:00
  Speaker 1: But with the oil change and stuff like that.
• 12:02
  Speaker 3: As fast as that happens it is, there's no appointment necessary.
• 12:06
  Speaker 3: You come in on your schedule when it's easiest for you,
• 12:09
  Speaker 3: and we get you taken care of. Like I said,
• 12:11
  Speaker 3: we just want to make life easy. Nobody's excited to
• 12:14
  Speaker 3: go get their old change to get a flat fix.
• 12:16
  Speaker 3: So as simple as we can make it, whenever you
• 12:18
  Speaker 3: have time, we'll get it taken care of. And we
• 12:21
  Speaker 3: our name says it. We're fast. We're gonna get you
• 12:23
  Speaker 3: in and out quick. I say it all the time.
• 12:25
  Speaker 3: If we were slow.
• 12:26
  Speaker 2: The jokes would be way too easy.
• 12:27
  Speaker 1: With our name. Oh so jolly, would that be just
• 12:30
  Speaker 1: a shooting fish in a barrel? Yeah, we're not getting
• 12:34
  Speaker 1: to even go there. So once again, what's the address
• 12:37
  Speaker 1: on Wa Bag? On?
• 12:39
  Speaker 2: Which one on Wa Bag?
• 12:40
  Speaker 1: I mean, I know at Washington.
• 12:41
  Speaker 3: Yeah, thirteen hundred southeast Washington Boulevard.
• 12:44
  Speaker 1: Sorry about that, I'm living in another town for a
• 12:46
  Speaker 1: couple of seconds. And over here on Frank Phillips and
• 12:50
  Speaker 1: give a couple of landmarks.
• 12:51
  Speaker 3: Yep, seven hundred southwest Frank Phillips. Were just west of
• 12:53
  Speaker 3: the downtown area. I'm just west of the tracks, next
• 12:56
  Speaker 3: to Slumber Day, the old Rita Pump and one of.
• 12:59
  Speaker 2: Our favorites, Tacos the Cheetahs.
• 13:00
  Speaker 1: There you go. I've been keeping you guys alive the
• 13:02
  Speaker 1: first Well. I thank you very much for coming in
• 13:08
  Speaker 1: and being a part of everything that we've got going
• 13:11
  Speaker 1: on here today, and of course being a part of
• 13:14
  Speaker 1: our one on one with the pro Really appreciate it,
• 13:17
  Speaker 1: and I wish you the best luck and can't wait
• 13:19
  Speaker 1: to get you guys back in here again and we'll
• 13:23
  Speaker 1: visit with you once again. I'll probably see you with
• 13:25
  Speaker 1: the next oil change coming up. I just took a
• 13:27
  Speaker 1: look at my last trap let's a trip back from
• 13:29
  Speaker 1: a Toka. We're close, We're real close. You got your Greek,
• 13:35
  Speaker 1: I got my guy. You gotta have your guy, all right.
• 13:38
  Speaker 1: Thank you guy, that's stay there.
• 13:40
  Speaker 2: Thank you very much, Thank you.
• 13:44
  Speaker 3: Thanks for listening to one on one with a professional.
• 13:48
  Speaker 2: A paid presentation of fourteen hundred K one